University of Kansas Information Technology Skype for Business - Phone Service (Mac)

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Skype for Business Phone Service (Mac)

University of Kansas Information Technology Skype for Business - Phone Service (Mac)

Skype for Business - Phone Service (Mac)Contents

How Skype for Business Phone Service works at KU.........................................................................................................4

A special note about emergency calling and 911 location services:..................................................................................4

What you will notice when on the Lawrence campus and connected to the Jayhawk Network:..................................5

What you will notice when off of campus and/or connected to KU Anywhere:............................................................5

What to do in the case of a service outage:..................................................................................................................5

Initial setup........................................................................................................................................................................6

How to set up your voicemail PIN:................................................................................................................................6

How to create a new personal greeting by calling in using your phone:.......................................................................6

How to set up your Lync PIN:........................................................................................................................................6

How to log in to your phone using your user credentials:.............................................................................................6

How to log in to your phone using your number and Lync PIN:....................................................................................7

How to set up additional phone numbers in Skype for Business phone service:..........................................................7

How to set up delegates:...............................................................................................................................................8

Skype for Business phone service 2011 Desktop Software Instructions (Mac).....................................................................9

Make, Receive, and Manage an Audio Call........................................................................................................................9

Making a phone call......................................................................................................................................................9

Answering a phone call.................................................................................................................................................9

End a call.....................................................................................................................................................................10

Call control options (hold, mute, change device, transfer, dial-pad)...............................................................................10

Changing the way calls are answered using Skype for Business software.......................................................................11

Forward call to voice mail or another number using Skype for Business software.....................................................12

Team Calling <<Possible on the Mac side?>>..............................................................................................................12

Skype for Business phone service-enabled Phone Instructions...........................................................................................14

Polycom VVX500 Phone Keys and Features....................................................................................................................14

Make, Receive, and Manage an Audio Call......................................................................................................................15

Making a phone call....................................................................................................................................................15

Answer a phone call with a Skype for Business phone service-enabled phone...........................................................15

End a call.....................................................................................................................................................................15

Call control options (hold, mute, change device, transfer, dial-pad) for Skype for Business phone service-enabled phones.............................................................................................................................................................................15

Changing the way calls are answered using a Skype for Business-enabled phone..........................................................16

Forwarding..................................................................................................................................................................16

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Using Do Not Disturb...................................................................................................................................................17

Setting up Favorites.....................................................................................................................................................17

Skype for Business phone service voicemail and options (It's not just voicemail)...........................................................18

Voicemail PIN..............................................................................................................................................................18

Recording a personal greeting.....................................................................................................................................19

Checking your voicemail..............................................................................................................................................19

Resetting your voicemail PIN and specifying other options.........................................................................................20

Setting up text message voicemail notifications..........................................................................................................20

Managing email and meetings with Skype for Business phone service.......................................................................21

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How Skype for Business Phone Service works at KUSkype for Business phone service is an extension to Skype for Business that adds a voice telephony feature to the standard Skype for Business client. With Skype for Business phone service, you can make and receive telephone calls from numbers internal and external to KU. In addition to making and receiving calls, Skype for Business phone service offers Unified Messaging via your Outlook mailbox. Your voice messages will be delivered to you within Outlook and can be retrieved via phone, web, or desktop. Benefits of Skype for Business phone service include:

Provides added mobility as you are able to answer your KU phone number(s) from your computer or tablet (when you have internet access) or your smartphone

Ensures you don’t miss important calls because you can easily forward voice calls to other numbers, such as your mobile phone or home phone

Saves time as you can quickly read summaries or listen to recordings of voice messages from your computer using Outlook

Gives you a virtual assistant. By calling the Outlook Voice Access number, 785-864-1900, you can hear an overview of your calendar on a specific day and even have your email read to you.

The steps for starting to use Skype for Business phone service are below. Faculty/staff accounts are not enabled for Skype for Business phone service by default.

How do I know if I have Skype for Business phone service?You will receive a notification containing your initial voicemail PIN.

What equipment is needed? All you need for a voice call is a speaker and microphone, however additional devices may improve audio quality and privacy. See this page for a complete list of recommended audio devices: http://technology.ku.edu/recommended-devices-skype-for-business

How to start using Skype for Business phone service:1. KU IT will work with your department’s leadership to get required information and timelines.2. Based on the agreed timeline, KU IT will port your number(s) to your phone in groups. Not everyone in

your department will be enabled at the same time.3. Check your voicemail.4. You will receive an email notification of the activation from Microsoft Outlook. The email includes your

initial voicemail PIN.5. Optional: Create a new Voicemail PIN and record personal greeting.6. Optional: Set up your Skype for Business PIN at lyncpin.ku.edu. Your Skype PIN is separate from your

voicemail PIN and can be used to start online meetings by phone.7. If you have ordered a Skype-for-Business-enabled phone, you will receive it and can log in to your

phone.

How will I know if I’ve been switched over? If you pick up your regular phone and hear a dial tone, you haven’t been enabled yet.

How your status works when people call you:You will receive call notifications when your status is set to Free, Away, Busy, etc. Set your status to Do Not Disturb (DND) to send all calls directly to voicemail without notifications. All calls received while in DND will be logged in your Calls list and a missed call notification will be sent to your email.

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A special note about emergency calling and 911 location services:Your computer software is capable of making calls to 911, however we encourage you to use your personal or KU-provided cell phone using your cellular network as your primary method for making 911 emergency calls.

When you are phone enabled, you will start to see your location automatically appear in the Skype for Business phone service interface below your name. This is an automatic setting designed so that, should need to call 911 from your work number, the responder will know your general location.

What you will notice when on the Lawrence campus and connected to the Jayhawk Network:

1. Within the first hour you are connected, it may show the generic location as "KU Lawrence Campus.”2. After that, it will change to a specific location, which will be highly abbreviated.

How to choose not to show others on Skype for Business phone service your location:You can choose not to show your location to others at KU, however this information will always be transmitted to 911 services. To do this:

1. Click the drop-down arrow beside set your location.2. Deselect Show Others My Location.

What to do if your location is inaccurate:If your location is inaccurate, please notify KU IT by contacting the Customer Service Center at 785-864-8080 or itcsc@ku.edu.

What you will notice when off of campus and/or connected to KU Anywhere: If you are off of campus and/or using KU’s VPN, KU Anywhere, you will not see an automatic location. Instead below your name, you will see set your location in red. After selecting this option, you’ll want to choose “Set your Location” from the drop-down menu and enter your location. This is in the chance that you will need to make a 911 call while not on campus. In this situation, you are encouraged to always use your personal or KU-provided mobile phone to make a 911 call.

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What to do in the case of a service outage:In the event of an IT-related service outage during an emergency situation, your 911 call will not go through. In those cases, you'll have to use a mobile phone or a lobby phone.

Initial setupHow to set up your voicemail PIN:After you are enabled for Skype for Business phone service, you will receive an email from Microsoft Outlook that includes a PIN number for your voicemail. Refer to that email then:

1. Call the Outlook Voice Access number, 785-864-1900 or 4-1900, enter your Voicemail PIN at the prompt.

How to create a new personal greeting by calling in using your phone:1. Call the Outlook Voice Access number, 785-864-1900 or 4-1900. Enter your voicemail PIN at the prompt.2. Say “Personal Options.”3. Press 2 to record greetings4. Press 2 to record a greeting for when you are away.5. Press 1 to record a greeting.6. Once you have recorded your greeting, press 1 to accept or press 2 to re-record. Or, you can press 3 to

delete the greeting and use the default.7. When you are satisfied, you can hang up.

How to set up your Skype for Business PIN:Note: Your Skype PIN is how you will identify yourself if you start a meeting by calling in. In addition to your Skype PIN, you also have a separate PIN for your voicemail. You will receive your voicemail PIN via email when you are enabled to use Skype for Business phone service. You can later change your voicemail pin to be the same as your Skype PIN.

1. Go to lyncpin.ku.edu. 2. Select Sign In. 3. Choose a language or leave as the default. Depending on your browser, you may need to select Sign In.4. By User name, enter home\ followed by your KU Online ID and then enter your Online password. Select

Sign In. 5. Enter and confirm the PIN you’d like to use. Please note: Your PIN must be between 6 and 24 digits long

and cannot contain letters, spaces or special characters. You use this PIN when you dial in to conferences and meetings on your company network.

6. Select OK.7. You have now set up your PIN. Select Sign Out.

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How to log in to your phone using your user credentials:1. Depending on your phone model, touch the More button then touch Sign In or select the button on the

phone located under those options.2. Select User Credentials…3. By Sign-in Address, enter your SIP address. Your SIP address is the email address you use most often.

TIP: For touch-sensitive phones, touch the keyboard in the upper right corner.4. By Domain, enter home.5. By User, enter your KU Online ID.6. By Password, enter your online password.7. Depending on your phone model, touch the sign in button or select the button on the phone located

under Sign In. 8. Your phone will show a screen with “Signing into Microsoft Skype for Business phone service Please

wait…”9. If you successfully signed in, you will see your name appear by the phone after icon on the screen after a

few seconds. Any contacts that you’ve added as Favorites on your Skype for Business phone service contact list will appear.

How to log in to your phone using your number and Skype PIN:1. On the screen, touch More then, touch Sign In.2. Select PIN Authentication…3. Enter your phone’s extension number by Extension. Note: You can enter it as any of the following

formats:a. 4-####b. 864-####c. 785-864-####

4. Depending on your phone model, touch the screen next to PIN or use the arrow down button on the circular keypad to advance to the PIN entry.

5. Enter your Lync PIN.6. Depending on your phone model, touch the sign in button or select the button on the phone located

under Sign In. 7. Your phone will show a screen with “Signing into Microsoft Skype for Business phone service Please

wait…”8. If you successfully signed in, you will see your name appear by the phone after icon on the screen after a

few seconds. Any contacts that you’ve added as Favorites on your Skype for Business phone service contact list will appear.

How to set up additional phone numbers in Skype for Business phone service:If you add additional numbers set up in Skype for Business phone service, such as your mobile number or home phone number, you will be able to quickly transfer or forward individual calls or even your office phone to that number.

1. With Skype for Business open, choose Skype for Business from the menu bar at the top of the screen.2. Select Preferences.3. Choose Calls.4. To enter a number to forward to or simultaneously ring at, select Turn on call forwarding.5. From the dropdown, choose either All the time or During Outlook work hours.

Select either forward my calls to or simultaneously ring.

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6. From the drop down, select New number or contact.7. Enter your number starting with area code. 8. Select OK.

Tip: Outlook work hours can be set up in Outlook. With Outlook open, click on Outlook from the top menu. Choose Preferences > Other > Calendar. From the drop downs, set your work start and end times as well as set the days of your work week.

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Skype for Business phone service Desktop Software Instructions (Mac)Make, Receive, and Manage an Audio Call

Making a phone callHow to call someone by contact or username:

1. Click on Contacts from the left menu.

2. Find a contact or type a person’s name in the search box.3. Right click on the contact.4. Choose Start Call.5. Select a number to dial.

6. When the call is accepted, use the audio controls to mute, unmute, and so on.

How to call someone using a phone number:1. From the Contacts view enter the phone number in the search box.

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2. For best results:a. Use your keyboard’s number pad or copy and paste the number.b. While the five-digit extension and phone number will work, it’s best to get in the habit of dialing

the ten-digit number like you would using a cell phone starting with area code and then the number. Do not enter dashes. For international calls, you will still need to dial 011.

3. Select the formatted number below and click the Start Call button.

4. When the call is accepted, use the audio controls to mute, unmute, and so on.

5. When you’re finished with the call, click the Phone button in the window , or just close the window.

Answering a phone callWhen you receive a voice call, you will see and hear a notification on your computer, as well as your Skype for Business-enabled phone if you have one. Where you answer the call will determine your audio device.

How to answer a phone call:When someone calls you, an alert appears on your screen.

TIP: You should have your headset plugged into your computer in advance of receiving a voice or video call request. It does not work to plug in your headset when you receive the call. If you work at a desk and would like to set up a secondary ringer so that you hear a notification on your computer and headset, follow these direction at technology.ku.edu/skype-for-business/tips-tricks.

1. To answer the call, click on the Blue phone. 2. Click the Red phone to reject the call and send to voice mail.

End a callHow to end a call:

1. When you’re finished with the call, click the red Phone button in the window, or just close the window.

Call control options (hold, mute, change device, transfer, dial-pad)How to place a call on hold and resume a call with the Skype for Business software:

1. Click on the Phone icon .

2. Click the hold (pause) button.

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3. Click Resume to take the call off hold.

How to mute or unmute a call:1. Click on microphone button to mute. The microphone have a slash through it when muted. 2. Click on the button again to unmute.

TIP: You can also mute the call using the button with a microphone with a slash through it on your headset.

How to transfer a call:1. Click on the Phone icon .

2. Click the Transfer button.3. Choose Other Person or Number, to transfer the call to someone else. You will then need to search for

and choose a contact or type the person’s eight-digit phone number and then select Transfer.

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How to add others to a call:1. Click on the person with a plus sign icon.

2.3. Choose Invite by Name or Phone Number…4. Select a contact or type in a number.

How to use the dial pad for menus:1. Click on the Phone icon to see the dial pad during a call.2. Select the dial pad buttons or use your key pad to type the numbers.

Changing the way calls are answered using Skype for Business softwareYou can set up call forwarding and simultaneously ring so calls don’t get missed. Call forwarding is especially useful if you’re traveling or working from home, because calls can be forwarded to your current location. If you’re out of the office, calls can be automatically forwarded to a co-worker or voicemail.

You forward incoming calls by setting up forwarding rules. You can forward calls to:

Voicemail, or Another number or to another contact

You can choose to have forwarding occur:

All the time (default), or During work hours (set in Outlook)

Tip: Outlook work hours can be set up in Outlook. With Outlook open, click on Outlook from the top menu. Choose Preferences > Other > Calendar. From the drop downs, set your work start and end times as well as set the days of your work week.

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The simultaneously ring option is handy for people on the go. When you get a call, it rings on two phone numbers at the same time. You can set your incoming calls to simultaneously ring your phone and another number or contact in case you’re busy or momentarily unavailable.

Forward call to voice mail or another number using Skype for Business softwareThe Call Forwarding option is typically used to forward calls to voice mail or to another number. When you set call forwarding settings in Skype for Business, all incoming calls are automatically forwarded to the destination you choose.

How to set call forwarding and simultaneously ring preferences:1. With Skype for Business open, choose Skype for Business from the top menu.2. Select a forwarding option, or to set up numbers for forwarding or simultaneous ring:

a. Select Preferences.b. Click on Calls:c. Select Turn on call forwarding.d. Choose to forward calls all the time, or only during Outlook work hours.e. Choose either: Forward my calls to

o Select Voicemail or select a new number or contact to set a number. Simultaneously ring

o Select a new number or contact to set a number.a. Make your selections and close the window to apply.

How to stop call forwarding or simultaneously ring:1. Click on Skype for Business from the top menu. 2. Select the Calls tab then deselect Turn on call forwarding.

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Skype for Business phone service-enabled Phone InstructionsFor complete instructions, see the following Polycom webpages:

VVX400 User Guide VVX500 & VVX600 User Guide

Polycom VVX500 Phone Keys and Features

Feature Description Speaker Provides ringer and hands-free (speakerphone) audio output. Dial pad Enables you to enter numbers, letters, and special characters. You can also use the dial pad

keys to select menu items that have index numbers. Security slot The connector on the left side of your phone that enables you to attach a laptop cable lock to

your phone so you can secure it to a desktop. For more information on locking your phone to the desktop, see Security Slots on Polycom Phones (Technical Bulletin 64654).

Message Waiting Indicator Flashes red to indicate new messages. Home key Press from any screen to display Home view. From Home view, press to display other phone

views. Color touchscreen display The screen is touch-sensitive. Tap to select and highlight screen items. To scroll, touch the

screen, and swipe your finger up, down, right, or left. Headset key Enables you to place and receive calls through a headset. The key glows green when an analog

headset is activated, and blue when a USB headset is activated. Speakerphone key Enables you to place and receive calls using the speakerphone. The key glows green when

activated. Mute key Mutes local audio during calls and conferences. The key glows red when activated. Volume keys Adjust the volume of the handset, headset, speaker, and phone’s ringer. Microphone Transmits sound to other phones. Message Waiting Indicator Flashes red to indicate new messages. Home key Press from any screen to display Home view. From Home view, press to display other phone

views. Color touchscreen display The screen is touch-sensitive. Tap to select and highlight screen items. To scroll, touch the

screen, and swipe your finger up, down, right, or left.

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Make, Receive, and Manage an Audio CallMaking a phone callHow to call someone by contact or username:You can view and call contacts added to your contacts list within your Skype for Business phone service software from your phone.

1. On your phone, select More using the touch screen or button under the option.2. Select Contacts using the touch screen or button under the option.3. Navigate to the contact by touching, swiping and selecting on the screen or use the navigation buttons

on the phone.4. Select Dial using the touch screen or button under the option.5. The phone will dial the number. Pick up the handset to talk.6. Hang up the phone or select End Call using the touch screen or button under the option.

How to call someone using a phone number:You have two options. You can dial the number and then pick up the phone to call. Or, you can pick up the phone, dial the number, and select Send.

1. Pick up the phone.2. Dial the number using the keypad.

a. While the five-digit extension and phone number will work, it’s best to get in the habit of dialing the eight-digit number like you would using a cell phone starting with area code and then the number. For international calls, you will still need to dial 011.

3. Pause.

Answer a phone call with a Skype for Business phone service-enabled phoneHow to answer a phone call a Skype for Business phone service-enabled phone:

1. When you receive the call, you can pick up the phone. Or, to pick up using the speakerphone, select

Answer using the touch screen or push the speaker button on the phone. Note: If you are already using the handset or speakerphone and press Answer, the phone will automatically use the mode you’re in and place the first call on hold.

2. Select Reject to send the person to your voice mail.3. Select Forward to forward the call to another number. Enter the eight-digit phone number and select

Forward. 4. To ignore the call without sending it to voice mail, select More and then select Ignore.

Note: If you don’t answer the call within 10 seconds, the Incoming Call window disappears.

End a callHow to end a call:

1. Hang up the phone or select End Call using the touch screen or button under the option.

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Call control options (hold, mute, change device, transfer, dial-pad) for Skype for Business phone service-enabled phones

How to place a call on hold and resume a call with a Skype for Business phone service-enabled phone:

1. To place a call on hold, select Hold using the touch screen or button under the option. Select Resume using the touch screen or button under the option to continue the call.

How to mute or unmute a call:1. On the phone, press the mute button (microphone with a slash through it).

How to transfer a call to another number:1. Select Transfer, using the touch screen or button under the option.2. Dial the eight-digit number and select Send, using the touch screen or button under the option.

How to park a call:1. Select More, using the touch screen or button under the option.2. Select Park, using the touch screen or button under the option.3. You will see the number to retrieve the parked call. Anyone using Skype for Business phone service can

dial that number using a phone or the interface to retrieve the call. Or, select Retrieve to retrieve it from your phone.

How to add others to a call:1. Select More, using the touch screen or button under the option. Select More again.2. Select Confrnc, using the touch screen or button under the option. The active call is held.3. Using the Dialer, call the second person.4. When the second person answers, press More and then Confrnc to join everyone to join everyone in a

conference. The Active: Conference screen displays.

How to use the dial pad for menus:1. Use the dial pad like you would a cell phone for touch key options.

Changing the way calls are answered using a Skype for Business-enabled phoneChange the way calls are answered by doing the following:

Forwarding all calls to another person. Rejecting calls from a contact. Diverting calls from a contact to another person. Temporarily refusing all calls by enabling Do Not Disturb.

ForwardingYou can set up your phone to forward all calls to another number, even if the Do Not Disturb feature is enabled. Call forwarding is not available on shared lines.

How to forward all calls to another person (VVX 400):1. From the Home view, select Forward. (You can also select Settings from Home view, and select Features

> Forward, or if your phone is idle, press Forward from Lines view.)2. If your phone is set up with multiple lines, select the line to apply forwarding to.3. From the Forwarding Type Select screen, select the forwarding type you want:

Always—To forward all incoming calls.

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No Answer—To forward all unanswered incoming calls. Busy—To forward calls that arrive when you’re already in a call.

4. Enter the forwarding number, and select Enable. If you selected the No Answer option, you can enter the number of rings before your phone forwards the call. A value of 2 is recommended.

5. The forwarding number you chose displays in the status bar.

How to forward all calls to another person (VVX 500):1. From the Home view, select Forward. 2. If your phone is set up with multiple lines, select the line to apply forwarding to.3. From the Forwarding Type Select screen, select:

1. Forward to a Contact2. Forward to Voicemail

4. If forwarding to a contact, enter the forwarding number, and select OK. 5. The forwarding number you chose displays in the status bar.

How to disable call forwarding:1. From Home view, select Forward.2. If your phone is set up with multiple lines, select the line to disable forwarding.3. Select Disable.

Using Do Not DisturbEnabling Do Not Disturb (DND) stops your phone from ringing and sends all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged to your Recent Calls list.

When you enable Do Not Disturb, the following happens:

• The Do Not Disturb icon displays in the status bar.• If your phone is idle, the Do Not Disturb icon, displays next to your phone line in Lines view. If you have new

messages or forwarding enabled, the messages or forwarding icon will display instead.• The DND icon in Home view changes.

Note: Enabling Do Not Disturb on shared lines disables ringing only. You’ll still see a visual notification of the call and have the option to answer the call.

To toggle Do Not Disturb on and off:1. From Home view, select DND.

Setting up FavoritesContacts that you add as Favorites within your Skype for Business phone service Contact List in the desktop interface will appear on your phone’s default screen.

How to add a contact to your Pinned Contacts:1. Right click on a contact within Skype for Business.2. Choose Move Contact to or Copy Contact to.3. Select Pinned Contacts.

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How to add a phone number as a Pinned Contact:1. Type the number in the search box either in the contact view or phone view of the Skype for Business

desktop interface.2. Click on the + dropdown box and choose Pinned Contacts.

Skype for Business phone service voicemail and options (It's not just voicemail)With Skype for Business phone service, you can use Skype for Business to configure, retrieve, and manage your voicemail. Using the available features in this service mode, you can receive email messages in Outlook notifying you of missed instant message conversations, phone calls, and other conversations. You may optionally follow up on the missed communications directly from the message in your Outlook Inbox. You can also forward your calls in a variety of ways from the Skype for Business phone service console. When you first configure voicemail, you will need to supply your Personal Identification Number.

Things to note:

After you are phone service-enabled, you will notice new folders in Outlook for Missed Calls and Voicemail. You can forward a missed call or voice mail just as you would any other email. You can create a rule for voicemail email notifications as with any other mail message. Voicemail messages do count against your email storage quota. If you enter your voicemail PIN incorrectly five times via the voice access number, it will automatically reset and

send you an email with a new temporary voicemail PIN. If you check a voice mail in Outlook or Skype for Business, the voicemail notification light on your skype-enabled

desk-phone will disappear.

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Voicemail PINHow to set up your voicemail PIN:After you are enabled for Skype for Business phone service, you will receive an email that includes a PIN for your voicemail. Refer to that email, then:

1. Call the Outlook Voice Access number, 785-864-1900 or 4-1900. Enter your temporary voicemail PIN at the prompt. You will receive your temporary voicemail PIN in a welcome email from Microsoft Outlook. It will then ask you to enter a new one.Note: PINs must be at least 6 characters long, and cannot contain sequential numbers (12346), or repeating numbers (444444).

Note: If you enter your voicemail PIN incorrectly five times via the voice access number, it will automatically reset and send you an email with a new temporary voicemail PIN. If you don’t remember your voicemail PIN, see how to reset your voicemail PIN.

Recording a personal greetingHow to create a new personal greeting by calling in using your phone:

3. Call the Outlook Voice Access number, 785-864-1900 or 4-1900. Enter your extension if you are not dialing from your KU number. Enter your voicemail PIN at the prompt.

4. Say “Personal Options.”5. Press 2 to record greetings6. Press 2 to record a greeting for when you are away.7. Press 1 to record a greeting.8. Once you have recorded your greeting, press 1 to accept or press 2 to re-record. Or, you can press 3 to

delete the greeting and use the default.9. When you are satisfied, you can hang up.

Checking your voicemailHow to check your voicemail from Outlook 2011:

1. Find and open the email with the voicemail message.2. Click the preview button to listen.

How to check your voicemail from the Skype for Business phone service desktop interface:1. In the Skype for Business desktop interface, select the Phone tab. 2. Voicemail will be listed at the below the dial pad.

3. Click the play button to listen.

How to check your voicemail from a phone:1. Call the Outlook Voice Access number, 785-864-1900 or 4-1900.2. Enter your extension if you’re not calling from your KU number.3. Enter your voicemail PIN at the prompt.

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How to check your voicemail from a Skype for Business phone service-enabled desk phone:

1. Touch the messages icon.2. Enter your voicemail PIN and push the # button.

How to check your voicemail from the Skype for Business mobile app:1. Launch the Skype for Business mobile app. (Note: It’s best to only be logged in to Lync/Skype for

Business.)2. Touch the keypad icon.3. Touch the voicemail icon .4. Touch the listed recording to play.

Resetting your voicemail PIN and specifying other optionsHow to reset your voicemail PIN or specify other voicemail options:You can reset your voicemail PIN, change voicemail preview, and notification settings, and view call answering rules at mail.ku.edu.

1. Log in with your KU Online ID and password at mail.ku.edu.2. Select the settings (gear) icon then select Options.

3. Select Phone in the left navigation to:1. Reset your voicemail PIN 2. Change your Voicemail Greeting3. Change Voicemail Preview settings4. Change Notification preferences5. Add a mobile number to receive text notifications at when you miss a call or receive a voice

message

Setting up text message voicemail notificationsHow to receive a text notification for voicemail messages:Use the above directions to access the voicemail options via mail.ku.edu. Once you have selected phone in the left navigation:

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University of Kansas Information Technology Skype for Business - Phone Service (Mac)

1. Click on set up notifications under the Notifications section.

2. Select your locale and your mobile operator and click Next.3. Enter your mobile number and click Next.4. Enter the passcode that was sent to your mobile via text, then click Finish.5. In the menu below Notifications, select either I only want to receive text message notifications when I

have voice messages, or I want to receive text notifications about missed calls and voice messages.6. Click Save.

How to view missed calls in the Skype for Business desktop interface:1. In the Skype for Business desktop interface, select the History tab.

How to view missed messages on your Skype for Business-enabled desk phone:1. Touch the home button to view the home screen.2. You will see a small red number on the phone icon.3. Select the phone icon and then select recent to see missed calls.

Managing email and meetings with Skype for Business phone serviceWith Skype for Business phone service, you can call in and listen to your email messages and meetings from your calendar.

1. Call the Outlook Voice Access number, 785-864-1900 or 4-1900.2. Enter your extension if you’re not calling from your KU number.3. Enter your voicemail PIN at the prompt. 4. For email:

1. Say “Email” to hear a listing of your email messages and have them read to you. 2. For each message, you can say: Play, Next, Delete message, Reply, Reply all, Mark as Unread,

Next Unread, Previous, Play Header, Call the Sender, Forward Message, Flag for Follow Up, Find by Name, Delete Conversation, or Hide Conversation

5. For Calendar:1. Say “Calendar” and the day (for example, “Calendar for tomorrow”) to hear a listing of your

meetings and details.

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2. For each meeting, you can say: Next, Cancel Meeting, Meeting Details, Play Header, Clear My Calendar, Attendance Details, Previous, First, Last, Next Day

6. Say Main Menu to exit and return to the main menu.

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