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An emotion is a feeling of joy, sorrow, fear, hate, love, etc.
Effective management of one's emotions is important.
Emotional Intelligence refers to an employee’s ability and understanding of his or her emotions and those of his or her colleagues.
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It helps individuals to build and maintain relations with their peers and superiors.
It helps in managing teams effectively for producing good results.
A high Emotional Quotient (EQ) has been identified as a key factor in leadership success.
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It is directly related to the performance and success of an organization.
On the whole, Emotional Intelligence is the clever use of one’s emotions.
Devaluing emotional quotient results in suppressing emotions, feelings and the
zeal to work towards any goal.
Intelligence Quotient (IQ) defines the level of intelligence an employee has to understand, interpret and implement his/her knowledge in varied situations leading to personal as well as the company’s growth.
IQ is mainly used to measure one’s cognitive capabilities.
However, an individual’s success rate at work depends
on his or her EQ and IQ in the ratio of 80:20.
A good manager can get by with an average IQ but needs a higher-than-average EQ.
An employee with higher EI can convince his or her colleague(s) about a certain argument by appealing to
their emotions.
Characteristics of High Emotional Intelligence
• Teamwork and Mutual Support• Better Communication • Good Management and Leadership capability • Increased Emotional Understanding • High Self-confidence
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In order to improve our EI, we must cultivate effective communication skills.
The four key domains of Emotional Intelligence
• Self - Awareness: This leads to self-evaluation and boosts one’s self - confidence.
• Self - Management: This develops self-will, simplicity, faith and assurance, compliance target orientation, inventiveness, positivity and precision in an individual.
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• Social Awareness: This domain involves observing, understanding and co-operating with others.
• Relationship Management: This influences, inspires and creates a strong bond between employees and employers via effective communication.
Steps to develop Emotional Intelligence
Listen to your emotions
Classify your emotions
Use Nonverbal language
Include humor in a creative manner
Resolve your Conflicts
IQ is required for performing a job.
EQ is required for the performer to remain stable always and to continue his or her performance at the
same level and or to increase it steadily.
An efficient use of both IQ and EQ contribute towards the success of an organization. It's all about what we call the qualities of both head and heart.
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