Skills Development: Not a Laissez-faire Affair

Skills Development: Not a Laissez-faire Affair

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IT Skills and Salary Report

• Covers salaries, certifications, job

satisfaction, professional development,

technology outlooks, etc.

• Over 16,200 participants• 4,432 from Europe and MEA region


Cover

• Perception and value of certifications

• Impacts of skills gaps

• Differences between SMEs and large organizations

• Are organizations doing enough?

• Europe’s IT focus

• Approach to developing skills


Certifications are increasing in value

2008

• 9% IT professionals trained for certs

• 42% pursuing a cert

• 38% have at least 1 cert

• 46% of companies required certification

• IT decision-makers (ITDMs) have mixed

feelings on certifications

2018

• 48% train for certs

• 67% pursuing a cert

• 89% have at least 1 cert

• 72% require certification for certain jobs1

• 95% of ITDMs believe certifications deliver

additional value to the organization

Source: IDC The Five Value Propositions of IT Certification for the Enterprise, 2018, Doc #US44272418


Value and benefits of certifications

IT Decision-Makers

• 51% meet stakeholder or client requirements

• 42% close skills gaps

• 40% troubleshoot faster

IT Staff

• 70% increase on the job effectiveness

• 40% perform their jobs faster

• 38% expertise sought-after

• 30% implemented efficiencies

Bump in Salary

• 45% Asia

• 15% N. America

• 3% EMEA


Certifications are great, but…

• Certification paths look like metro maps for a reason.

• “With new technology comes new questions”3

• Critical question: Who will do the work?

• Job roles change and new technology learning curves.

• “R&D of skills”• Start with informal research.

• See how tech solves challenge.

• Connect with experts. Bring more structure.

• “There are no shortcuts to properly trained technicians.”3. Hays Global Skills Index


Effects of skills gaps

“By 2020, 90% of all organizations will have adjusted project plans, delayed product/service releases, or incurred costs due to lack of IT skills, with losses worldwide totaling $390 billion annually.” -IDC

Top Impacts Of Skills Gaps On The Organization

Increased stress on existing employees 62%

Difficulty meeting quality objectives 44%

Delays in developing new products or services 41%

Delayed deployments of new hardware and/or software 36%

Top Reasons Behind Skills Gaps

It’s difficult to attract candidates with the skills we need to our industry 40%

We have not invested enough in training to develop the skills we need 39%

We cannot pay what candidates demand 31%

We would hire more people if there were more qualified candidates 28%


Skills gaps aren’t being taken seriously

56% Yes

44% NoSME

42% Yes

58% NoEnterprise

ITDM with training budget ITDM who approved training

47% Yes

53% NoSME

55% Yes

45% NoEnterprise

SME: 1-999 Large business 1,000+

70% of ITDM teams are facing skills gaps


Training is being approved for certifications

• 51% authorized to meet client requirements.

78% approved training to prepare team for certifications.

• What does this tell us?

• Without certifications, corporate training is an afterthought.

• Recertification is a leading reason for continuous learning.


Areas of focus and investment

Cloud Computing 45%

Cybersecurity 45%

Virtualization 30%

Networking & Wireless LAN 26%

Internet of Things (IoT) 24%

SME Large

Cloud Computing 59%

Cybersecurity 57%

AI 35%

Cognitive Computing &

Machine Learning35%

Internet of Things (IoT) 35%


Most challenging areas finding talent

SME Large

Cybersecurity 36%

Cloud Computing 27%

Networking and Wireless 18%

Infrastructure as a Service (IAAS) 18%

Analytics and Big Data 17%

Cybersecurity 40%

Cloud Computing 30%

Analytics and Big Data 21%

Infrastructure as a Service (IAAS) 18%

Enterprise Architectures 16%


Top Certification Categories in Europe

1 Amazon Web Services2 Governance (e.g., CGEIT, COBIT)3 Project management (e.g., PMP, Scrum, CAPM, Agile)4 Cloud (e.g., Cloud Credential Council, Microsoft Azure)5 Cybersecurity and Privacy (e.g. CEH, CIPM, CISA, CISSP6 Database7 ITIL and IT service management8 Cisco9 Microsoft

10 Citrix


Approach to skills development

1: Source: IDC #40639316

Untrainedstaff require

6Xmore support than trained

staff1

1 hour oftraining

Prevents5 hours of lost productivity1


Where do we go from here?

• The laissez-faire approach to skills development is not working.

• Proactively build cultures of learning.

• Prioritize training

• Executive-led

• Certifications are key in skills validation and maximizing technology investments.

• Programs and incentives to support organizations and professionals.

2019 IT Skills and Salary Report (Spring 2019)

Zane Schweer

[email protected]

THANK YOU!

mailto:[email protected]


Results of a Learning Culture

Source: Building the Borderless and Agile Workplace, Bersin & Associates, 2012

26%Greater ability todeliver “quality

products”

46%Greater employee

productivity

37%More likely to be

first to market

PRO TIP: Organizations with a strong learning culturesignificantly outperform their peers

34%Better responses to

customer needs


The Impact of Skills & Training on Project Success

How successful was the project at meeting its business / IT objectives?

Pro

ject

tra

inin

g sp

en

d

Project Success (% of objectives met)10 20 30 40 50 60 70 80 90 100

1

2

3

4

5

6

7

8

9

10

How skilled was the project team?

Team

Ski

ll

Project Success (% of objectives met)10 20 30 40 50 60 70 80 90 100

1

2

3

4

5

6

7

8

9

10

PRO TIP: Average skills result in less than 50% of objectives met. Small increase in skill can dramatically increase the % of objectives met.Source: IDC #238475; N=515 IT Project Managers


Control the Variables That Drive Project Success

Source: IDC #238475; N=515 IT Project Managers

Q. What were the elements that drove the success of this project?

Skill of the project team 51%

Dedication of the team 46%

Technology performing as expected 29%

Clearly defined business objectives 25%

Clear and effective communications 24%

Quality of the project plan 22%

Executive sponsorship / support 19%

Available budget and resources 18%

Accuracy of project scope 17%

Support provided by the tech vendor 16%

Skill of the consultants / integrators 14%

Effective risk management 12%

Training programs tailored for the project team

Leadership & Business Skills training for the leadership and project team

Effective Communications training for the project team

Project Management courses and certification support for the project manager

Project Management & Business Analyst training for PMs and BAs

Risk and Project Management training for the project team

Tech & requirements training for solution architects & business analysts

Training events develop team unity and buy-in

Leadership & Business Skills training for the leadership and project team

Business & finance skills training for the project team

Vendor management training for supplier relationship mgmt teams

Tech sales and support training programs for tech channels & integrators


Impact of Skill Employees

19%Improved staff satisfaction / engagement

24%Improved ability tochange procedures

or products

17%Increase in customer

satisfaction

22%Improvement in

delivery time

Source: IBM’s Bridging the Gap: Integrating Learning and Work, Towards Maturity Benchmark Study, 2012-2013

PRO TIP: Quantifying the impact of formal training programs can significantly ease the justification of future training programs.


Hurdles to Clear on the way to Skills Success

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✓ Enhanced Consulting Skills ✓ Improved Project Success ✓ Higher Customer Sat ✓ MORE BUSINESS

Documents

Skills Development: Not a Laissez-faire Affair