Emergency Livenumber for Business Continuity Unexpected events and emergency situations can have a serious impact on vital business communications. To maintain uninterrupted contact with callers during an emergency situation is an important consideration for any business. Disaster Recovery and business continuity service is essential not only when it comes to your IT but also your voice network. We at Six Degrees Group offer business the perfect disaster recovery and business continuity service called Livenumber. Having a disaster plan is fundamental for your business. Scenarios demanding Business Continuity Services & Disaster Recovery There are innumerable situations that necessitate a robust disaster recovery & business continuity plan. This could include power cut, network failure or staff shortage due to adverse whether condition or epidemic illness or even extreme cases like terrorist threats & total destruction of building. All these situations can have serious impact on your business. It could result in lower productivity, loss of business & customers. Six Degrees Group Business Continuity Solution This disaster recovery planning consists of introducing emergency numbers or disaster recovery numbers or livenumbers. Our business continuity solutions for voice services at Six Degrees Group are resilient and secure. They keep your business doing business – whatever the circumstances. When you can’t afford to be without a voice network, you can’t afford to be without a business continuity plan like Livenumber. Livenumber allows you to make and receive calls, even in the most demanding circumstances. The business continuity plan also detects any faults in your existing phone lines and can use call routing plan to route the call to a new destination that meets their business needs in any given situation. This disaster recovery plan requires no specific disaster recovery software as services are incorporated into the existing call platform. Calls are delivered to mobile, home, a disaster recovery DDI number, another site office or any other nominated location. And if you need to meet Financial Services Authority compliance rules, there’s also the facility to record conversations whenever necessary. Read more about our FSA mobile call recording solution How does Livenumber Work? Livenumber is a resilient inbound service featuring dual parenting to give you complete control over voice services during an emergency situation. It can be activated quickly and simply from an intuitive web portal or a PDA. Once enabled, customised text messages are automatically sent to pre-defined recipients to inform them that a business recovery plan has been invoked (or revoked), and what actions need to be taken. Livenumber can be used to manage the delivery of an individual DDI on a daily basis, or multiple DDIs for a specific user group or department, giving you the flexibility to handle voice communications exactly as you decide. Read more about our DDI number inbound line service

Main Factors Required for Business Continuity Planning Six Degrees Group business continuity plan using Disaster recovery Livenumber will have a set of standard parameters, i.e.:

You need to outline Destinations for routing calls during office hours and after office hours

Divert time lapse option (e.g. after ringing for 20 second, divert to xxx)

Alternate call diverting numbers to wither your mobile or home or another site office for disaster recovery

Disaster scenarios can be defined and each scenario can have different routing instructions for each livenumber in the plan.