Simon Elliott 19 Ansell Road

DorkingSurrey RH4 1QN

Telephone: 01306 886647Mobile: 07971 062916

SimonLee57@hotmail.co.ukhttps://uk.linkedin.com/in/simonlelliott

PROFILE

An energetic, confident and articulate self-starter who thrives on challenges and problem solving. A enthusiastic and motivational people manager, adept at working in teams or independently in any environment. A strong team player who enjoys challenges and can work to strict deadlines/targets. Strengths lay in working under pressure in multi task roles and appreciating cultural sensitivities to achieve desired results.

An expert manager experienced in financial systems & budgets, administrative and clerical governance with advanced customer service skills. Client & customer focussed, currently employed as a Customer Services Team Manager within the Financial Services Industry delivering excellent service within standards as agreed with the client. A talented generalist whose secondary roles include: HR/Office Manager, (inc payroll), Recruitment functions and deputy Budget Manager.

ACHIEVEMENTS

Successful planning, management and delivery of a major offshoring project, transferring work types to a parent company in India. This included the prolonged deployment, remote management and recovery of Subject Matter Experts to India in order to facilitate and execute an extensive training programme.

Turned around a failing department that had not met statutory financial audit requirements for 5 consecutive years. Successful development of staff, the implementation of improved financial processes and systems (inc Payroll). Responsible for the delivery of a full, successful and continued recovery by management of phased strategic processes.

Developed and improved HR business processes through a continual programme of analysis, design, delivery and validation. Achieving continued success and exceeding required standards during rigorous annual audit processes from regional and national external audit teams

Introduction of the Single Point of Contact function for all HR/Recruitment/Payroll issues across the business area. Innovatively introducing and implementing robust control measures and improved processes to support the accurate and timely delivery of the full company HR/Payroll function.

The continued delivery of successful cost savings to departmental budgets by strategic planning and management of resource and recruitment processes aligned to in-house succession planning.

Management training and development of a specialist diplomatic team of up to 10 operators, deployed in direct support of the head of government in interests across the globe.

Management of high profile VVIP sites and staff within major sporting venues delivering outstanding customer service. These included the Royal Box at both Wembley and the All England Club at Wimbledon, ensuring the continued safety and security of visiting dignitaries, players, their families and guests and the general public.

Successful planning, co-ordination and delivery of numerous adventurous training expeditions across Europe contributing to the teams personal development whilst achieving nationally recognised qualifications.

Completed numerous London Marathons and raising funds for charity.

EMPLOYMENT

Customer Service Team Manager (Dorking) Jun 14 (to date)Diligenta Limited

Responsible via the Customer Service Manager for the maintenance of a customer focussed environment for all areas relating to the delivery of excellent customer service to both the client and the customer:

Continual risk and quality audits in accordance with statutory legislation.

Identifying and implementing process and systems improvements, aligned to best practice.

Analysis and timely submission of management information to ensure performance levels are continuously maintained and improved.

Leading by example, ensuring company values and behaviours are role modelled at all times.

The management, discipline and continued personal development of a team of 17 staff.

Departmental lead on all HR/Payroll and Recruitment functions including conducting interviews and implementing and monitoring robust control measures to mitigate risk.

Responsible for the management of the company induction process including the allocation of resource and initiation of appropriate training streams for all new staff.

Management of sickness and absence matters across the department including conducting interviews, in partnership with company HR and occupational health professionals.

Deputy Budget manager, contributing to annual forecasting and continued control of department budgets, developing and monitoring cost saving measures and achieving in year challenges.

Respected, positive and effective representation of the business at sister sites nationally.

Financial Systems Manager / Office Manager (London) Jul 09 to Jun 14MOD – University of London Officer Training Corps

Responsible to the Managing Trustee for the management of all functions aligned to public and non- public financial systems and processes. Responsible for the day to day administration, discipline and personal development of a specialist civil service team, administering 300-400 employees across 3 sites.

Management of the company payroll, ensuring accurate and timely submission of entries via central HR Systems.

Solely responsible for the management and audit of individual claims and expenses to Director level ensuring consistent statutory compliance to mitigate risk.

General Office Management including responsibility for IT Assets, office moves, stationery budgets, control of contracts and memberships and recruitment of new staff.

Responsible for the maintenance of a robust quality assurance and audit system and processes to ensure legal compliance.

Effective and regular contributions to the management team, working in partnership with all stakeholders including the management and co-ordination of third party relationships.

Presenting a positive professional image of the company by appropriate representation at meetings and events, often at National level. A champion of the company aims

Day to day health & safety and facilities management functions in support of routine business.

Mentoring, guiding and coaching employees through technical and vocational qualifications.

EMPLOYMENT (Earlier Career)

HR/Office Manager (Uxbridge) Oct 05 to Jul 09MOD – Defence Media Operations Centre

General HR Management (inc Payroll and Budgets) within a multi-national military media operations Unit. Health & Safety and Environmental Advisor for the Unit. A key member of the health & safety committee.

Financial Systems Administrator (London) Sep 04 to Oct 05MOD – Headquarters London District, Whitehall

General and Financial Management (inc Payroll) of 300+ employees including the implementation of the new Armed Forces Pensions Scheme.

HR Manager / Financial Systems Administrator (Melton Mowbray) Sep 01 to Sep 04MOD – Defence Animal Centre

Account Holder of Public and Non-public accounts. General HR & Office Manager. Payroll Manager.

Earlier Career – Royal Military Police Jun 86 to Sep 01MOD – Various locations worldwide

A wide and varied number of supervisory, instructional, finance and administrative appointments, gaining managerial experience, trade and employment skills and achieving promotion.

PERSONAL

Professional Memberships:

Member of the City & Guilds Institute in Leadership and Management (MCGI)Member of the International Association of Book-Keepers (MIAB)Member of the Institute of Occupational Safety and Health (IOSH)Associate Member of the Chartered Institute of Personnel and Development (CIPD) (pending)

Professional Qualifications:

CII CF1 Certificate in Financial Planning PendingCIPD Diploma HRM – Working towards. PendingCity & Guilds London Graduateship (Level 6) in Leadership & Management 2008NEBOSH National General Certificate in Health & Safety 2008IOSH National Certificate in Managing Safely 2008IOSH / IEMA Environmental Protection Courses in: 2008

EP Auditing, Waste Management, Law & Policy,Utilities Management & Energy Warden.

NVQ Customer Service (2) 2008UNIX Systems Administrator 1994

Miscellaneous Training Courses:

Career Management Officer 2013Computerised Public Accounts 2001Computerised Non Public Accounts / Book Keeping 2001Finance and Systems Administrator (MoD) 2000

Interests: Rugby (former player), Skiing, Cycling, A keen traveller.