SIGNATURE SUCCESS PLAN

Achieve Salesforce success with a personalized plan.

“With traditional support, I feel like I am one of 1,000. With comprehensive support from Signature Success, I feel like I am one of one.”PAUL FERNANDES, VICE PRESIDENT OF IT

AKAMAI

Overview of Success Plans 3

Signature Guidance 5

Signature Support 6

3Success Plans | Signature

Every successful journey begins with a plan.Success Plans provide guidance, support, and training to help you get the most out of Salesforce.

Standard Success Plan, included for every customer, is designed to help you get started quickly. You get access to self-guided resources and opportunities to learn from the Salesforce community.

Premier and Premier+ Success Plans include all the Standard tools plus additional services to help you achieve your business goals and go beyond. Premier Plans provide direct access to Salesforce experts to help you adopt and deploy faster. You also get a quicker response time for questions and support, and a fast-track to certifications. A Premier+ Success Plan gives you access to a team of certified Salesforce experts who will help you perform configuration tasks.

Signature Success Plan is our most personalized plan. With Signature, you get guidance tailored to your needs and proactive support to keep your solution performing at peak levels. Work directly with business and technical experts dedicated to helping your company succeed. The Signature Success Plan includes all of the tools and services provided with Standard, Premier, and Premier+.

4Success Plans | Signature

Choose the Success Plan that’s right for your company.

Guidance

Support

• Certification prep content

Includes everything in Standard and:

• Salesforce community

• Guided journeys

• Online 12/5 support

• 2-day response time to critical cases

• TrailheadTraining

• Expanded success managementcoverage

• Signature Accelerators

• Tailored release strategy

• Technical health reviews

• Advanced developer and deployment support

• Proactive monitoring

• 15 minute response time to critical cases

• ISV partner case coordination

• Success management

• Accelerators

• Interactive webinars

• Circles of Success

• 24/7 1-hour response

• Developer support

• Configuration services*

• 1 hour response time to critical cases

Self-guided

Standard

Expert advice

Includes Standard, Premier/Premier+, and:

Premier/Premier+

Personalized service

Signature

* Available with Premier+

5Success Plans | Signature

Get a personalized plan with Signature Success.Surround your team with deep Salesforce experience and expertise. With the Signature Success Plan, you work directly with business and technical experts who provide guidance tailored to your need and comprehensive support to help you keep your solution performing at peak levels.

The Signature Success Plan helps your business increase adoption and take advantage of more Salesforce features and functionalities. That means you’ll see results quickly and succeed faster. We’ll also help you ensure your solution performs its best, reduce deployment issues, and lower the risk of disruptions to your business.

JEFF CORDELL, CIO

LANGUAGELINE

“We saw a 50% increase in performance with proactive support from our Signature Success support team.”

6Success Plans | Signature

Get guidance tailored to your business needs from experts who can help you get the most out of Salesforce.

Business Guidance

Expanded Success Management Coverage Get more coverage in the regions or business units where you need it, how you need it. As part of Signature’s success management, you also have a success manager as a single point of contact to help ensure your continued success.

Signature Accelerators When you sign up for Signature Success, you get full access to the Accelerators library, including the Signature, Premier, and Premier+ catalogs. Our experts quickly evaluate your Salesforce deployment and provide recommendations to help you achieve your specific objectives.

Technical Guidance

Tailored Release Strategy Get the most out of Salesforce releases with a proactive strategy. Along with upcoming release recommendations, you also get expert advice on existing features and functionalities that address your specific business needs.

Technical Health Reviews With Signature, you get customized advice from a team that deeply knows your Salesforce environment. We assess your org health and provide on-going technical recommendations on topics including org performance, code quality, technical debt reduction, performance testing, and more.

Signature Guidance

7Success Plans | Signature

The Signature Success Plan helps you ensure your solution performs its best.

Proactive Support With Signature Success, you can stay ahead of potential issues with limits monitoring, performance and trending analysis, and advanced notification of platform changes and updates. Your designated support team also provides you with recommendations based on predictive intelligence so you can take steps to prevent business disruptions.

Restorative SupportThe Signature Success Plan delivers our fastest response to issues that require elevated support, with 15-minute response times to critical cases and updates every 30 minutes. Signature goes a step further and takes ownership of all of your cases to make sure your issues are resolved with the utmost care.

Advanced Developer & Deployment Support Whether troubleshooting errors in custom code or helping with performance testing, Signature Support is here for you before and after your deployments go live. We also proactively monitor your solution to prevent issues and ensure peak performance.

Signature Support

Contact your account executive to learn how Salesforce Success Plans can help you succeed at every stage of your journey.

Corporate Headquarters

The LandmarkOne Market Street, Suite 300San Francisco, CA 94105United States1-800-NO-SOFTWAREwww.salesforce.com

Global Offices

Latin America +1-415-536-4606

Japan +81-3-5785-8201

Asia / Pacific +65-6302-5700

EMEA +4121-6953700

Consider the Signature Success Plan.

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