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ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com PN 800-1054-01 ShoreTel 230 IP Phone Quick Reference PHONE OPERATION Place Calls Off and On Hook Use the Speakerphone or a Headset or Use the Directory Directory + to select + Make a Conference Call Conference + ext. + or Use the Intercom Intercom + ext. + Redial and Check Missed Calls Redial + to select + Dial Paging Extension number provided by administrator Answer Calls lift handset or or or Send a Call to Voice Mail Divert a Call Transfer + ext. + Select a Ring Tone Options + password + # + Adjust the Volume Answer Call Waiting select appropriate call key Pick Up the Night Bell lift handset or + * 1 4 Interact with Calls Mute a Call Place a Call On or Off Hold Hold Transfer a Call Transfer + ext. + or Join Calls Park Calls + + ext. Unpark Calls lift handset or + + ext. + Silently Monitor lift handset or + * 1 7 + ext. Barge In lift handset or + * 1 6 + ext. Change Call Handling Mode + + Change Extension Assignment # # + ext. + password + # + 7 3 1 Unassign Extension and Go Home Voice Mail + password + # + 7 3 2 Log In and Out of Workgroups Options + password + # + Toggle the Hunt Group Status lift handset or + * 1 8 + HG ext. Adjust the Display Contrast press and hold + VOICE MAIL Log Into Main Menu Voice Mail + password + # Log In from Another Extension # # + ext. + password + # TROUBLESHOOTING View Phone Information + I-N-F-O + # Reboot Your Phone + R-E-S-E-T + #

ShoreTel IP 230 Quick Reference Guides/IP230 Quick Reference...ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333

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Page 1: ShoreTel IP 230 Quick Reference Guides/IP230 Quick Reference...ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com PN 800-1054-01

ShoreTel 230 IP Phone Quick ReferencePHONE OPERATION

Place Calls Off and On Hook

Use the Speakerphone or a Headset or

Use the Directory Directory

+ to select +

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Make a Conference Call Conference

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Use the Intercom Intercom

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Redial and Check Missed Calls Redial

+ to select +

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Dial Paging Extension number provided by administrator

Answer Calls lift handset or

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or or

Send a Call to Voice Mail

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Divert a Call Transfer

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Select a Ring Tone Options

+ password +

54 6

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0* # +

Adjust the Volume

Answer Call Waiting select appropriate call key

Pick Up the Night Bell lift handset or +

54 6

21 3

87 9

0* #

54 6

21 3

87 9

0* #

54 6

21 3

87 9

0* #Interact with Calls

Mute a Call

Place a Call On or Off Hold Hold

Transfer a Call Transfer

+ ext. + ������ ������ ������������

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or ������ ������ ������������

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Join Calls

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Park Calls

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+

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Unpark Calls lift handset or +

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+ ext. +

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�� Silently Monitor lift handset or +

54 6

21 3

87 9

0* #

54 6

21 3

87 9

0* #

54 6

21 3

87 9

0* #

+ ext.

Barge In lift handset or +

54 6

21 3

87 9

0* #

54 6

21 3

87 9

0* #

54 6

21 3

87 9

0* #

+ ext.

Change Call Handling Mode

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+ +

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Change Extension Assignment

54 6

21 3

87 9

0* #

54 6

21 3

87 9

0* # + ext. + password +

54 6

21 3

87 9

0* # +

54 6

21 3

87 9

0* #54 6

21 3

87 9

0* #

54 6

21 3

87 9

0* #

Unassign Extension and Go Home Voice Mail

+ password +

54 6

21 3

87 9

0* # +

54 6

21 3

87 9

0* #54 6

21 3

87 9

0* #

54 6

21 3

87 9

0* #

Log In and Out of Workgroups Options

+ password +

54 6

21 3

87 9

0* # +

Toggle the Hunt Group Status lift handset or +

54 6

21 3

87 9

0* #

54 6

21 3

87 9

0* #

54 6

21 3

87 9

0* #

+ HG ext.

Adjust the Display Contrast press and hold +

VOICE MAIL

Log Into Main Menu Voice Mail

+ password +

54 6

21 3

87 9

0* #

Log In from Another Extension

54 6

21 3

87 9

0* #

54 6

21 3

87 9

0* # + ext. + password +

54 6

21 3

87 9

0* #

TROUBLESHOOTING

View Phone Information + I-N-F-O +

54 6

21 3

87 9

0* #

Reboot Your Phone + R-E-S-E-T +

54 6

21 3

87 9

0* #

Page 2: ShoreTel IP 230 Quick Reference Guides/IP230 Quick Reference...ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333

ShoreTel 230 IP Phone Quick Reference

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Unheard Voice Messages

Missed Calls

Logged Into Workgroup

Logged Into Workgroup, In Wrap-Up

Logged Out of Workgroup

On Hook

Off Hook

Inactive / Do Not Disturb

Incoming Call (Animated)

On a Call

On a Conference Call

Call On Hold / Parked

Remote Hold

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Status Icon

CallRecipient

Durationof Call

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Speed Dial

MonitoredExtension

Custom Keys - Call

Main Display

ShoreTel 230 Interface Outgoing call: ShoreTel 230

GUIDE TO STATUS ICONS

Idle

Inactive / Do Not Disturb

Unheard Voice Messages

Do Not Disturb / Unheard Messages

Incoming Call (Animated)

On a Call

Incoming Call and On a Call

On a Conference Call

Call On Hold / Parked

Speed Dial Extension

Custom Keys - Monitored Extension

Custom Keys - Speed Dial

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Status Icon

CallRecipient

Durationof Call

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Speed Dial

MonitoredExtension

Custom KeysCan be configured as call keys, moni-tored extensions, or speed dial keys.Three custom keys with green LED indicator.

SpeakerDelivers high-quality wideband sound.

Indicator LEDFlashing light alerts the user to incoming calls and unheard voice messages.

Function KeysPerform core telephony functions (Voice Mail, Transfer, Options, Conference, Directory, Intercom, Redial, Hold)

Scroll ButtonSelect options in interface.

Dial Pad

LCD Display141 x 44 pixels, monochrome

Soft KeysContext-sensitive, functions defined on display.

Microphone

Audio Control KeysVolume button controls handset, speaker, and ring vol-ume. Mute, Speaker, and Headset keys illuminated when functions are active.

Handset with Finger Rest

Function Keys OverlayVinyl overlay imprinted with international symbols.

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com PN 800-1054-01

Headset jack

Note: You can connect a supported headset into the 230 IP Phone by plugging the headset into the headset jack at the left corner of the phone chassis. Contact your system administrator for details.