SHeitman_RESUME_IA3_2

Steven Heitman, AS & AA, BAIA, MAIA, ID&T Cert., TPW Cert., MAEd San Francisco, CA USA Portfolio: http://www.stevenheitman-ia.com Blog: http://stevenheitmaninformationarchitect.blogspot.com Contact: [email protected] LinkedIn: http://www.linkedin.com/in/stevenheitmania

Information Architect Specialist User Experience Designer

Areas of expertise are as a Sr. Information Architect (IA) Specialist, User Experience Designer, Researcher, Manager, Mentor, Usability Expert/Tester, Director—seeking full-‐time permanent position (or best-‐matched opportunity)—results-‐driven, hands-‐on skills with a systematic success-‐driven approach: 1. Design Research 2. Concept Generation 3. User Scenarios 4. Wire Frame Mockups 5. Prototyping 6. Usability Testing 7. Implementation 8. System Testing Navigation systems design, interface design, mapping and diagramming skills, user-‐centered design approach, leading teams and team leadership skills, implementing and delivering projects successfully.

• Profile—Supplemental to Résumé: http://www.stevenheitman-ia.com/html/profile.html PROFESSIONAL WORK EXPERIENCE Information Architect Specialist, User Experience Designer, Researcher, Manager, Mentor, Usability Expert/Tester, Director (Consultant) IA Design & Usability: SF, CA 1994-‐Present

Hannah Vergossen at Inhaberin bei familymeetsstudent: UG (haftungsbeschränkt) (2013) • Did design research, heuristic evaluation and competitive analysis for a preexisting Website

(rapid prototyping was already completed and online). • Did rapid paper prototyping with the client. • Provided HTML5, CSS3, SEO (Search Engine Optimization) improvements for Website. • Did information architecture, user experience design, interaction design, interface design

(developing consistent Web pages and built-‐in affordances), main navigation system design. • Did use case scenario, task analysis, user scenarios (audience analysis), personas, ethnography. • Did cognitive walkthrough (usability testing), reorganizing and content development, flow

chart, wire frame mockups. • Provided mobile device design technical specifications specific to design issues. • Provided e-‐commerce interactive Website for an entrepreneur. • Provided her with a new in-‐depth comprehensive report that detailed goals, objectives, user

experience design, information architecture, interaction design, and increased user-‐centered design (looking at how built-‐in affordances and interaction design increases usability and online transactions), audience analysis—works better for end users.

• In-‐depth report successfully completed. • LinkedIn endorsements, letter of recommendation, and evaluation.

Steven Heitman, AS & AA, BAIA, MAIA, ID&T Cert., TPW Cert., MAEd Information Architect User Experience Designer Project Manager San Francisco, CA USA

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CEO at Kenn Gartner Concerts: SF, CA (2012-‐2013) • Did design research, heuristic evaluation and competitive analysis for a preexisting Website,

information architecture, user experience design, interaction design, interface design, flow chart, wire frame mockups, user scenario, persona, Website design (rapid prototyping), reorganizing and content development.

• Provided him with a new Website (rapid prototyping) that presented details and increased user-‐centered design—works better for end users.

• In-‐depth extensive comprehensive report successfully completed, including detailed and extensive piano performance critiques, coaching (corporate training), and review of online piano performance videos; an e-‐commerce interactive Website for a concert pianist and piano performance instructor.

• Letter of recommendation. Traditional Oriental Medicine, Acupuncturist Herbalist, Matthew Graham, L.Ac.: SF, CA (2012) • Did heuristic evaluation and competitive analysis for his Website; LinkedIn endorsement. Updates, Portfolio Production, Graduation MAEd Grad Program: SF, CA (2008, 2009-‐2012) • 30-‐Plus Employment Preparedness Workshops at CONNECT! in Sunnyvale and San Francisco. • Employment preparedness workshops at CONNECT! in Sunnyvale and San Francisco, including

informational interviews with colleagues in the community; BayCHI meetings in Palo Alto at the PARC, including other professional activities.

• Participated in multiple workshops, LinkedIn Profile development, including interview portfolio binder development and over relevant business documents.

• Assisted and directed workshops. Presented ideas on interview portfolio binders and interview preparedness, including how to professionally prepare portfolios for interviews.

• Demonstrated to colleagues how to develop meaningful and relevant portfolios for interviews. • Worked on producing and developing a professional interview portfolio binder (synopses of

experience and portfolios, including business documents). Mentoring Information Architects, User Experience Designers: IA Institute, SF, CA (2006-‐Present) • Volunteer and spend time mentoring students (usually graduate-‐level) or recent graduates on

the Information Architect, User Experience Design, Project Management career path. This provides in-‐depth suggestions and recommendations for their specific needs, including ideas for portfolio improvements, as well as preparation for interviews; http://iainstitute.org.

• Gayatri Patkar, Experience Designer, said:

“I came to know Steven Heitman through the Information Architecture Institute’s mentoring program where he is my mentor. His insightful comments and practical advice has helped me improve my portfolio significantly. Steven is very knowledgeable and enthusiastic about IA and always answered all my questions very promptly and in great detail. He would definitely be a valuable contributor to any project.” http://www.linkedin.com/in/stevenheitmania

• Molly Corman, Architect, User Experience, said:

“Steven advised me as a mentor through IA Institute. I valued his expertise and insight; his advice was consistently practical, and helped me to view my portfolio with a fresh eye. He was thoughtful, patient, generous with his time, and I learned so much about IA and design in the time we worked together.” http://www.linkedin.com/in/stevenheitmania


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Information Architect (Intern; MAEd Program): UCSF, Memory & Aging, SF, CA (2006) • Supervised Internship: Information Architecture, Research, Project Management. • Did IA research and produced deliverables (internship was part-‐time during the MAEd

graduate-‐level program and supervised by Dr. Foreman). Technical Writer, PM (Intern; TPW Program): Neighborhood Parks Council, SF, CA (2005) • Supervised Internship: Technical Writing, Graphic Design, Research, Project Management. • Did press kit, brochure, online tutorial, including desktop publishing, editing, research, field

trips; worked successfully in team environment. Information Architect, PM (Intern; ID&T Program): Dr. Quita, SFSU, SF, CA (2000-‐2001) • Supervised Internship: Information Architecture, Research, Project Management. • Challenge was organizing content more effectively, creating effective Information Architecture

concepts that better organized her Website. Successfully implemented IA design concepts and solutions.

• Extensive research and development of Information Architecture for project. • Flow chart, wire frame mockups, user scenarios, case study, production. • User interface design, art direction, project manager—excellent time-‐management skills. • Audited client’s previous Website; made recommendations to improve organization of content. Information Architect, PM (Intern; ID&T Program): Snorkel Bob, SF, CA (2000-‐2001) • Supervised Internship: Information Architecture, Research, Project Management. • Previous Information Architecture done for this Website was chaotic and unpredictable.

End users reported they were having trouble using the navigational systems in place and got lost easily. Goal was to do interactive script writing and IA. It was finished on time and successfully met demands of project.

• Extensive research and development of Information Architecture for project. • Flow chart, wire frame mockups, user scenarios, case study, animation, production. • Did conceptual designs for animation, interactive script writing—tag lines for video clips. Information Architect, PM (Intern; ID&T Program): Radio.sonicnet.com, SF, CA (2000-‐2001) • Supervised Internship: Information Architecture, Research, Project Management. • Radio.sonicnet.com was a Website where end users purchase CDs online. Information

Architecture consisted of designing interaction design and end user flows that would enable an end user to make purchases online. Information Architecture and interaction design gives the end user easy access to the Website as well as a way out (affordances), when interactions cannot be completed.

• Did the interaction design, end user flow, schematic (database operations), wire frame mockups, IA, and IXD research. Research and development provided high-‐quality IA concepts for project.

• Extensive research and development of Information Architecture for project. • User flow, IXD schematic, wire frame mockups, user scenarios, case study, production. • Successfully accomplished interaction design for classical music channel.


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Information Architect, PM (Intern; ID&T Program): SFSU, SF, CA (2000-‐2001) • Supervised Internship: Information Architecture, Research, Project Management. • Proposal, case study, and IA deliverables were successfully accomplished for project. Current

Website had major Information Architecture problems as well as inconsistent interface design. • Did a competitive analysis by auditing 3 different Websites. Industry descriptions of all

competitors are included in case study. Research and development, including Website audit provided framework for recommended redesign of Information Architecture.

• Extensive research and development of Information Architecture for project. • Flow chart, wire frame mockups (hard-‐copy, HTML), user scenarios, case study, production. • Did comprehensive redesign for first level of Website; accomplished successful, consistent

interface designs. Information Architect, PM (Intern; ID&T Program): Andelaprimo Winery, SF, CA (2000-‐2001) • Supervised Internship: Information Architecture, Research, Project Management. • Development and implementation of a Website for a small, family owned winery.

Documentation defined the parameters for this project in terms of: objectives, strategies, and target audiences. This serves as the foundation for the Information Architecture and Web design for this project. Documentation consisted of data collected from end users and their user scenarios.

• Extensive research and development of Information Architecture for project. • Flow chart, wire frame mockups, user scenarios, case study, production. • Did rapid prototyping. Information Architect, PM (Consultant): Age Wave (Fastek), SF, CA (2000) • Contractual Employment: Information Architecture, Research, Project Management. • Challenge was to develop extensive IA concepts under time constraints. Project was a paid

work experience for approximately 3-‐4 months. It was successfully accomplished, when I was finishing my MAIA graduate-‐level program.

• Extensive research and development of Information Architecture for project. • Flow chart, online prototypes, user interface design, project manager—excellent time-‐

management skills. Information Architect, PM (Intern; MAIA Program): Dr. Gates, SFSU, AV/ITVC, SF, CA (1999) • Supervised Internship: Information Architecture, Training, Research, Project Management. • Website needed to have the Information Architecture and content streamlined to better serve

end users—development of online forms and faster delivery, including navigational systems. IA project successfully completed and implemented. Led team, did supervisory work.

• Extensive research and development of Information Architecture for project. • Flow chart, wire frame mockups, user scenarios, navigational systems, case study, production. • Worked with HTML coder, graphic designer, technical writer; interaction with client. • Project manager, MS Project, Gantt chart, nodes, schedules—excellent time-‐management

skills.


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Graphic Designer, PM (Intern; MAIA Program): Global Imprints, SF, CA (1999) • Supervised Internship: Mobius Exhibit; Building Exhibits, Architecture-‐Design, Research,

Project Management. • Supervised Internship: Prepress Production, Graphic Design, Printing, Research, Project

Management. • Collaborative environment; done in teams of 2-‐30 teammates for Mobius Exhibit. Worked with

printers at plant, prepress production and printing. All projects were successfully completed and delivered on time. Led team, did supervisory work.

• Developed, designed logo for client, letterhead, assorted business documents. • Developed, designed various documents for Mobius Exhibit, including building exhibits from

scratch (with teammates). • Worked with Service Bureau team at Colorfast’s Printing Plant on prepress production. • Directed press checks on Heidelberg printing press; successful outcome on all projects. • Project manager from start to completion on all projects—excellent time-‐management skills. Information Architect, PM (Intern; MAIA Program): Youth Law Center, SF, CA (1998) • Supervised Internship: Information Architecture, Training, Research, Project Management. • Worked extensively with client on developing original Information Architecture for their new

Website. IA project successfully completed and implemented. • Did high-‐quality HTML coding from scratch. • Worked in a team environment—motivated team to finish work on time and within constraints

of project. Led team, did supervisory work. • Extensive research and development of Information Architecture for project. • Previously client never had a Website online. • Flow chart, wire frame mockups, user scenarios, navigational systems, case study, production; • Worked with HTML coder, graphic designer, technical writer, production team. • Client used this Website for about 5 years, including other sites based on successful, original

IA concepts. • Project manager, MS Project, Gantt chart, nodes, schedules—excellent time-‐management

skills. Graphic Designer, PM (Intern; AS & AA Program): CCSF, SF, CA (1994-‐1995) • Supervised Internship: Graphic Design, Prepress Production, Research, Project Management. • Did a graphic design internship for about 1 year (2 semesters). Worked in real-‐world

environment—projects were successfully designed and printed. Led team, did supervisory work.

• Extensive research and development of Graphic Design concepts and prepress production. • Worked in MAC environment, using QuarkXPress, Illustrator, Photoshop, using imagesetter. • Worked exclusively with clients to accomplish projects from start to finish. • Project manager—excellent time-‐management skills.


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PROFESSIONAL WORK EXPERIENCE

Writer, Editor, Word Processor, Legal Word Processor, Production Specialist, Project Manager: SF, San Diego, CA (Approx. 8 years) Did reports, technical specifications, manuals, technical writing, graphic design, illustrations, flow charts, memos, letters, extensive legal briefs, various legal documents, extensive coding (permanent, contractual work; letters of recommendations). Companies included: • Bechtel • CATERPILLAR® Solar Turbines Incorporated • CCI; Kelly Services; McCall Temporary Service • Martin E. Segal, LLP • Ogilvy & Mather Direct • Pillsbury, Madison & Sutro • PMI Mortgage Insurance Company • ROLM • Sedgwick James

EDUCATION—UPDATES—PROFESSIONAL QUALIFICATIONS

City College of San Francisco (Computer/Web Programming) San Francisco, CA • HTML5 & CSS3; SEO; HTML5 & CSS3 Coding from Scratch (CNIT 132; grade: A) (2012) AcademyX (Computer/Web Programming) San Francisco, CA • HTML Fundamentals Certificate (2011-‐2012) • HTML Advanced Certificate • CSS Fundamentals Certificate • CSS Advanced Certificate • HTML5 & CSS3 Certificate • JavaScript for Non-‐Programmers Certificate • Ajax Fundamentals Certificate • Dreamweaver Fundamentals Certificate • Dreamweaver Intermediate Certificate NN/g Nielsen Norman Group, Usability Week 2011, Mark Hopkins Hotel San Francisco, CA • Information Architecture 1: Structuring, Organizing Web-‐Based Information (2011) • Information Architecture 2: Navigation Design • Usability in Practice: 3-‐Day Intensive Camp • Fundamental Guidelines for Web Usability • Other topics included:

o Interaction Design o Mobile User Experience 1 & 2 o Designing Complex Applications & Websites 1, 2 & 3 o Intranet Information Architecture 1 & 2

• Specialized training (6 days): Information Architecture, Interaction Design, User Experience Design, User-‐Centered Design, Usability Testing


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EDUCATION—CREDENTIALS—PROFESSIONAL QUALIFICATIONS

San Francisco State University San Francisco, CA • MAEd, Master of Arts Education (Instructional Technologies)* (IA) (2004-‐2008) • Major/Emphasis: Information Architecture (IA), Visual and Web-‐Based Designs,

Social Media, Usability Testing, Project Management, including: • Corporate Training, Instructional Design, Cognitive and Learning Theories,

Needs Assessment, Instructional Design Models and Strategies, ADDIE Model • Multiple projects—final research project required • Thesis Report: An Online Tutorial for Instructional Designers to Learn about

Information Architecture; The IA Model (759 pp.); Information Architecture and Design; User Experience Design; user-‐centered design; research; usability testing

• Portfolios required; completion of multiple internships; graduated—portfolios developed—produced; updates, professional development (2008, 2009-‐2012)

• Certificate (Completion of Program and Graduation) • * IA MAEd, IA MAIA, IA BAIA, IA ID&T Cert., IA TPW Cert., Information Architecture (IA) specialization, Usability Testing specialization; Theses Reports—Information Architecture (IA)—Certifications of Approval

and Abstracts

• Degrees are notated with the (IA) only to show specialization derived from Certifications of Approval and Abstracts and specific educational/vocational programs. In no way does this mean any false representation of academic degrees, certificates, from the university: MAEd (IA) and MAIA (IA); TPW (IA) and ID&T (IA).

San Francisco State University San Francisco, CA • TPW Certificate, Technical & Professional Writing* (IA) (2004-‐2005) • Equivalent to BATPW, supplemental to MAEd program • Major/Emphasis: Technical & Professional Writing,

Information Architecture (IA), Usability Testing • Multiple projects—final research project required • Portfolio required; completion of multiple internships California College of the Arts Oakland, San Francisco, CA • BFA, Bachelor of Fine Arts (2002) • Selected courses: graphic design, 3D visual dynamics, art history, drawing

(received highest “A” in class, reviewed first); did not complete program • Major/Emphasis: Graphic Design, Typography • Multiple projects—portfolios required San Francisco State University, Multimedia Studies Program San Francisco, CA • ID&T Certificate, Internet Design & Technology* (IA) (2000-‐2001) • Courses (33), supplemental to MAIA program • Major/Emphasis: Internet Design & Technology, Information Architecture (IA),

Information Design, Interaction Design, Usability Testing, Web Design, Computer/Web Programming, Project Management

• Multiple projects—final research project required • Portfolios required; vocational training; completion of multiple internships


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San Francisco State University San Francisco, CA • MAIA, Master of Arts Industrial Arts* (IA) (1999-‐2000) • GRAD GPA 3.93 • Graduate Teacher’s Assistant • Major/Emphasis: Graphic Design, Information Architecture (IA) and Design,

Interaction Design, User Experience Design, Navigation Systems Design, Multimedia, Usability Testing, Project Management

• Multiple projects—final research project required • Thesis Report: An Online Tutorial for Digital-‐Media Designers to Learn about

Web Navigational Systems; The NS Model (195 pp.); Information Architecture and Design; Navigational Systems Design; User Experience Design; user-‐centered design; research; usability testing

• Portfolios required; completion of multiple internships San Francisco State University San Francisco, CA • BAIA, Bachelor of Arts Industrial Arts* (IA) (1996-‐1999) • SFSU GPA 3.78 • Graduated Cum Laude • Undergraduate Teacher’s Assistant • Award: Epsilon Pi Tau, International Honorary for Professionals in Technology • Award: Golden Key National Honor Society (Excellence in Scholastic

Achievement) • Major/Emphasis: Graphic Design, Information Architecture (IA) and Design,

Interaction Design, User Experience Design, Navigation Systems Design, Multimedia, Usability Testing, Project Management

• Multiple projects—final research project required • Thesis Report: HTML Editors—Their Practical Use in Web Design (41 pp.);

Dreamweaver and HTML code; Website design and management; Information Architecture and Design; user-‐centered design; research; usability testing

• Portfolios required; completion of multiple internships City College of San Francisco San Francisco, CA • AS & AA, Associate in Science & Award of Achievement;

Associate Degree Graphic Communications (1993-‐1995) • Dean’s List (Award of Achievement) • Major/Emphasis: Graphic Communications • Vocational training; internship (2 semesters) • Portfolios required; completion of internship Heald Business College San Francisco, CA • Diploma • Worked part-‐time during vocational training program Lynbrook High School San Jose, CA • Diploma • Languages: German, French (elementary proficiency); gourmet cooking • A California Distinguished School • Classical piano performance, Juilliard instructors • Piano performance professor endorsed by Arthur Rubinstein


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UPDATES—TECHNICAL SKILLS RELEVANT TO INFORMATION ARCHITECTURE (IA)— USER EXPERIENCE DESIGN (UXD)—USER-CENTERED DESIGN—USABILITY TESTING

Code Updates Computer / Web Programming; AcademyX; CCSF (2011-‐2012) • HTML, XHTML, CSS, HTML5, CSS3, SEO, Ajax, JavaScript, Aptana Studio, Dreamweaver

NN/g Nielsen Norman Group, Usability Week 2011 (2011) • Information Architecture 1: Structuring, Organizing Web-‐Based Information • Information Architecture 2: Navigation Design • Usability in Practice: 3-‐Day Intensive Camp • Fundamental Guidelines for Web Usability • Other topics included: Interaction Design; Mobile User Experience 1 & 2;

Designing Complex Applications & Websites 1, 2 & 3; Intranet Information Architecture 1 & 2

Code Updates Computer / Web Programming; SFSU, Multimedia Studies Program (2000-‐2001) • Adobe Creative Suite, HTML, DHTML, JavaScript, UNIX, Apache, BBEdit, Dreamweaver EXPERT—SUMMARY OF SKILLS

• Information Architect/User Experience Design Skills: Doing user experience architect-‐design research, needs assessments, audits, competitive analysis, case studies, wire frame mockups, flow charts, mapping and diagramming, rapid prototyping, including usability testing, questionnaires, focus groups, extensive reports (able to work in agile environment).

• Computer/Web Programming Skills: Mac and Windows OS; Inspiration, OmniGraffle, Visio; Adobe Creative Suite: InDesign, Photoshop, Fireworks, Illustrator, Acrobat, Dreamweaver; Aptana Studio, BBEdit; HTML, XHTML, DHTML, CSS, HTML5 and CSS3, Ajax, JavaScript, Java, UNIX, Apache; SEO; Axure (rapid prototyping); MS Office, MS Project, OmniPlan.

• Project Management/Team Leadership Skills: Determining goals and objectives for successful outcome on team projects, understanding milestones. Keeping deliverables, projects on time. Negotiating, outsourcing, managing projects, team members and in-‐house design groups; able to build a cohesive team of Information Architects or other required team members; mentoring Information Architects. Deliverables and projects successfully completed—dependable, flexible, productive, conscientious—easy to work with on diverse teams; very effective team leadership, excellent communication, product management, strategic planning for complex projects.

• Education/Vocational Skills: Related industry work experience, vocational training, internships, graduate and undergraduate teacher’s assistant, contractual work experience, consulting. Degrees, Certifications are in Information Architecture and Design. Expertise in Information Architecture (IA), user experience design (UXD), interaction design (IXD), human-‐computer interaction (HCI), user-‐centered design, human factors, research, usability testing, and management.

o MAIA Thesis Report: An Online Tutorial for Digital-‐Media Designers to Learn about Web Navigational Systems, 195 pp., including The Online Navigational Systems Tutorial: The NS Model, Modules 1-‐8; Topic: Information Architecture, navigational systems design, usability (2000).

o MAEd Thesis Report: An Online Tutorial for Instructional Designers to Learn about Information Architecture, 759 pp., including The Online Information Architecture Tutorial: The IA Model, Modules 1-‐8; Topic: Information Architecture, IA model systematic approach, usability (2008).

o Organizations: The Information Architecture Institute, http://iainstitute.org; BayCHI, the San Francisco Bay Area chapter of the ACM Special Interest Group on Computer-‐Human Interaction (SIGCHI), http://www.baychi.org.


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PUBLICATIONS & PORTFOLIOS

• California College of the Arts, Drawing Projects—Portfolio 1 • Graphic Design & Typography Projects—Portfolios 1 & 2 • Information Architecture, Research, PM Projects—Portfolio 1 • Information Architecture, PM, Corporate Training Projects—Portfolio 2 • Technical & Professional Writing Projects—Portfolio 3 • MAIA Thesis Report; IA Heuristic Evaluations Nos. 1-‐6 Projects—Portfolios 4 • MAEd Thesis Report; IA Current Trends Nos. 7-‐12 Projects—Portfolios 5 • Information Architecture, Research, PM Projects—Publications—Portfolio 6 • Information Architecture, Research, PM Projects—Portfolio 7 (Current Projects) • The IA Model & The NS Model; 21 Aspects of IA; Internet—What Is It? (White Papers) • IA, Usability, Web, Experience Design: Brief Synopses of Experience & Portfolios

REFERENCES, LETTERS OF RECOMMENDATIONS, PUBLICATIONS & HARD-COPY PORTFOLIOS

These items are available upon request at interviews. • Testimonials: http://www.stevenheitman-ia.com/html/testimonials.html INFORMATION ARCHTIECT SPECIALIST, USER EXPERIENCE DESIGNER, RESEARCHER, MANAGER, MENTOR, USABILITY EXPERT/TESTER, DIRECTOR—TESTIMONIALS “Steven left no doubt regarding his information architect, user experience designer, mentor, director, expertise and skills. I would recommend him for employment opportunities in his chosen field—an expert information architect and director.” Ms. Vergossen, B.A.Sc. Inhaberin bei familymeetsstudent UG (haftungsbeschränkt) “Great stuff!” Ms. Buda, M.D. Director of User Experience Managing Director Navigation Arts “Steven has made a serious, thorough study of Information Architecture, experience design, and usability. He applies his past experience in related fields intelligently and has worked hard to develop his expertise in his chosen field. As Steven’s mentor through the IA Institute, I have been impressed by his dedication and tireless efforts to improve and grow as a designer of user experiences.” Mr. Crumlish, A.B. Director of Technology The Information Architecture Institute

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SHeitman_RESUME_IA3_2