SHEENA RENE GRAYVeteran Spouse

Portsmouth, VA 23703Cellular: 757.537.2082

Email: s.rene8411@gmail.com

SUMMARY OF QUALIFICATIONS Dedicated, customer-oriented, and self-motivated professional, with proven success achieving positive results in a high volume, deadline-driven environment. Exhibiting a high level of interpersonal skills and proven attention to detail.

WORK EXPERIENCE Aviation Institute of Maintenance, Chesapeake, VA Feb 2016- PresentNATIONAL ADMISSIONS RECRUITER

● Conduct initial screening and evaluation of applicants for competence, background and skill set, as well as overall ability to fit and thrive within the school.

● College and career counseling for parents and student.● Assist with student transfers and collecting required documents to

complete application package.● Liaison for employment and housing assistance. Work with staffing

agencies to assist in employment once they are enrolled. B2B marketing.

● Event planning and working with new prospect sponsor to be involved in more community affairs and career fairs.

● Maintain sales quota for amount of students who enrolled. Also, referrals and maintain until graduation.

Aviation Institute of Maintenance, Chesapeake, VA March 2015- PresentAdmissions Rep

● Interview and enroll potential students via telephone and face to face to strategize acceptance and educate on program including campus tours.

● Collect documents including official school transcripts and proof of graduation.

● Maintain sales quotas every 5 weeks. Also gaining a minimum of 8 referrals and 4-6 student enrollment as well. Business to Business sales as well.

● Assist outreach coordinator by offering admissions information in written form to be marketed in career fairs.

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● Collaborate with Career & Student Services with assistance in job placements, looking for transportation, housing, and community outreach.

● Ability to build relationships in advising and counseling diverse student populations. Strong interpersonal skills. Strong verbal and written communication skills. Ability to relate effectively with students, institutional personnel, and the public. Ability to maintain confidentiality.

Notable Achievements

On my lunch breaks, I would travel and market our school on my own. I passed out business cards and networked with programs including; Job Corps. I worked alongside admissions for other high school/GED programs to gain new prospective students.

Sprint PCS, Chesapeake, VA August 2014-March 2015Sales Consultant

● Provide great customer service while answering questions and related issues of positive/ negative.

● Maintain a sales quota entered in an excel database each month along with documenting growth and help strengthen my weaknesses.

● Salary included Commission, so upselling to gain more revenue and also sales in electronics and add-ons on the account.

● Open and close store duties including counting drawers and bank deposits, along with inventory.

● Email and verbally speak with existing customers on new attractions and discounts.

● Interpersonal communication with customers to see what will be the best and most saving option for the phone or tablet choices.

● Document sales and customers via excel and system program.

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Notable AchievementsEvery Tuesday, I would travel to different business and promote our business plans. Also, would post pictures of my visits on social media to bring more audience appeals.

Drivetime Car Sales, Newport News, VA Jan 2012 – Jan 2014Sales Advisor (Oct 2012-Jan 2014)

● Assisted in developing and implementing advertising plans which included newspaper, and internet.

● Maintaining sales quotas each month. Gaining referrals and layaways to gain the sell.

● Maintaining the number #1 spot as top car salesperson in Hampton Roads.

● Interpersonal relationship interviewing new customers, listening and presenting best options based off his or her answers and situations.

● Maintained knowledge of current sales and promotions, along with policies regarding payment exchanges and security practices.

● Created memos, prepared reports, and performed data-entry in various databases with attention to detail while handling confidential files and records of customers.

● Establish and maintain relationship with customer from beginning and have them return to purchase again along with referrals

● Demonstrated team behavior to successfully interact with all management roles, in a constantly changing environment.

● Perform title work and informing customers on dmv forms. Also process temporary tags and plates.

● Updated a document management system that housed all confidential policies and procedures for transactions.

Notable AchievementsContributed to team success and exceeded expectations maintaining #1 sales advisor in store. Consistently hit and exceeded sales goals by 20%.

Operations Advisor (Jan 2012-Oct 2012)

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● Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

● Perform DMV title process by checking in systems and filling out correct, audit and handle title for trade-in and auctions.

● DMV for various states and transfer pricing for military or customers with out of a state license.

● Send out registrations and process plates.● Managed wide variety of customer service and administrative tasks to

resolve customer issues quickly and efficiently.● Organized forms, made photocopies, filed records and prepared

correspondence and reports.● Ensured superior customer experience by addressing customer

concerns, and resolving problems quickly.● Responsibilities included maintaining inventory and office supply

purchases

EDUCATION Old Dominion University, Norfolk, VirginiaMay 2011

● Degree/Major: Bachelor of Science, Communications Studies/Public Relations

Notable AchievementsI was chosen to be the first intern for the Marketing dept. for the American Red Cross in the summer of 2010 and Hampton Coliseum for the Fall 2010! I drafted a proposal to gain more college involvement and also creative ideas to bring more awareness and business sponsorships.

May 2007● Degree/Major: Bachelor of Science, Interdisciplinary Studies/ Music

Business

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REFERENCES ARE AVAILABLE UPON REQUEST.