Sharon Davies, HCPA Director of Business & Workforce Development

Will want to hear from your stakeholders how you are doing.

If you continue to stay stuck in the 90’s and believe a training matrix with boxes ticked will be sufficient, you are seriously deluding yourself

Welcome to the new world of DEVELOPING staff

There are 3 things you should be doing if you want to ensure training is not a tick box exercise in your organisation

1.Fully understand your business, what is currently going on and where you will need to be in 1-3 years time

2.Book training that meets the needs of your business – asking the right questions and getting what is really needed

3.Check your training did “what it said on the tin” – was it value for money, did it make a difference to your business?

How do you get your staff to provide quality? Be aware of what training your staff actually

need Understand how your customer care culture

will make a difference to your marketing Ensure your staff feel valued and respected Capture the outcomes on a daily basis

Consider booking senior staff on ‘Leading & Recognising Excellence in Care’OCN Level 3 accredited qualification ~fully

funded

What is Mandatory Training?Mandatory training is the training your

staff needs to meet the needs of your service users

What therefore is Mandatory for you?(clue:I refer you back to understanding

how your business will change and what market you are aiming your services at)

To develop a strong staff team you will need to look at 3 areas

1.Knowledge = training/learning2.Confidence = mentoring/shadowing3.Competence = observations of practiceRemember it is easy to show an inspector

a certificate – it is much harder to show some mentoring or other learning has

taken place...think about how you capture the evidence

Who in your organisation has responsibility for managing the training of your staff?

Is your training giving your staff what they need?

Are your staff fed up with refreshers?Our network of Learning Champions is

ever growing and is really making a difference in Hertfordshire...do you have a Learning Champion?

Value your staff by giving them specialist skills...and they don’t have to be a senior

Build a structure where you have ‘champions’ in all areas of care

Use team meetings to share information Make proper use of supervisions and

appraisals to find out when mentoring from your ‘champions’ could be useful – again if this is a tick box exercise, you are simply wasting your money...make every minute spent with staff count.

Let’s think about development interventions available in Hertfordshire

QCF units are funded – pick these carefully with your training providers

Tailored training from External Training Providers Open Courses Short Qualifications Distance Bite Sized Learning through SCILS HCPA qualifications eg Learning Champions,

Activities, Leading & Recognising Excellence in Care HCPA building better teams Ladder to the Moon Activities programmes E-learning – HCC, SCIE etc Conversion courses to Personal Assistants and

Inductions

Have you thought about becoming an HCPA Approved INTERNAL Training Provider?

Did you know you could draw down funding for staff you train yourself (if you do it well)

Use internal trainers for induction and regular courses, use HCPA Approved External Training Providers to provide you with training from EXPERTS in their fields

Why not become an approved centre with one of the Awarding Bodies

This will enable you to have more control

Staff can be assessed doing the ‘real’ job on a regular basis

Understanding your business and what may happen, ensuring your staff are fully equipped to deal with service users with knowledge, competence and confidence = A service that people will CHOOSE

...do you want them to CHOOSE YOU?

I never again want to hear these words“What training do I have to have”