Shanon Charlton2314 119th Drive SE, Lake Stevens, WA 98258

(206) 475-9008Email: Shannie3385@hotmail.com

Objective:• My objective is to obtain employment with your company and promote my past

experience, skills level, and recently acquired degree to help your company succeed at the highest level possible.

Profile:• Recent college graduate• More than 8 years of experience in medical front office.• Highly focused on customer service with management experience.• Hard-working team player with great communication skills.• Computer skills include: Microsoft Windows, Microsoft Word, Microsoft Excel,

Microsoft PowerPoint, Microsoft Outlook, Internet Explorer, Epic, Cadence Scheduling, Greenway Medical, NextGen, Amkai Office, Typing 45+ wpm

Experience:

Seattle Orthopedic Center- Proliance Surgeons May 2014- currentPatient Care Coordinator/ Front Desk:

• Complete all incoming disability & FMLA paperwork and forward for provider approval

• Complete incoming Department of Labor and Industries forms and paperwork• Coordinate and manage legal communications and appointments; depositions,

physician statements, etc.• Insurance authorizations & benefits for imaging studies• Check in established patients: verify identity, verify insurance coverage, collect

necessary co-pays• Register new patients: Input demographics, input health history, verify insurance

coverage, complete all necessary forms, collect co-pays• Phone scheduling• Chart breakdown: file appointment paperwork, visit notes, verify fee tickets to

submit to billing, fax correspondence• Electronically file incoming communication notes from outside offices into

patient charts• Incoming phone calls

Washington Urology Associates August 2011- May 2014Patient Services Representative:

• Check in established patients: verify identity, verify insurance coverage, collect necessary co-pays

• Register new patients: Input demographics, input health history, verify insurance coverage, complete all necessary forms, collect co-pays

• Phone scheduling• Scan incoming communication notes from outside offices into patient charts• Back up to medical records: processing incoming medical records requests,

invoicing medical records requests

UW Medicine Neighborhood Clinics January 2008- August 2011Patient Services Representative/ Medical Records:

• Check in established patients: verify identity, verify insurance coverage, collect necessary co-pays

• Register new patients: Input demographics, verify insurance coverage, complete all necessary forms, collect co-pays

• Set appointment for future visits• Incoming calls: route urgent incoming calls to providers or other medical staff,

take electronic notes for non urgent matters• Scan incoming communication notes from outside offices into patient charts

Medical records:• Process outside requests for medical records, print patient records, forward to

appropriate medical provider for authorization to release, create invoices for all records going to retrieval companies, process payments

Safety Officer:• Coordinate training events with providers and staff, host quarterly safety

meetings, develop and maintain clinic MSDS information, disaster training and preparedness

AAA Washington/ Inland March 2006- January 2008Service Coordinator:

Emergency Roadside Service : Assist members with vehicle disablements, Dispatch calls to contractors

Membership : Sign up and take payments for new members, resolve billing issues Trip Assist : Plan and map out routes, order maps and tour books for members’

road trips Peer Coach : Assist with the training of new employees

Education:Bachelor’s of Science, Business Management, University of Phoenix School of Business, 2014, GPA 3.57

Bachelors Degree in Business Management with a focus in Human Resources

High School Diploma, Tahoma High School, 2003 GPA 3.0

Areas of studies include: Psychology, English, Chemistry, Writing, and Drama