SSHAHIDHAHID H HUSSAINUSSAIN A ABBASIBBASI M : +971 56 573 6027E-mail : shahid.abbasi01@gmail.com

Branch Manager

Career Objective:

To obtain a position that will enable me to use my strong professional skills, educational background and ability to work with people with complete sincerity, dedication and responsibility to add to the growth and dignity of the organization with a belief that the success of that organization is ultimately my own success.

CAREER HIGHLIGHTS

Feb 2011 – April 2014Habib Bank Limited (HBL), Pakistan

Branch Manager (AM-1)

Developing, implementing and maintaining a business plan for the branch.

Co-coordinating sales, purchasing, distribution, warehousing and staff costs.

Focusing on achieving customer acquisition, retention and cross sales.

Managing the daily activities of the branch.

Inspiring and motivating staff.

Identifying then addressing team training and development needs.

Coaching and developing staff to do more and better.

Adherence to regulatory requirements.

Providing excellent service to customers Interpreting, analyzing and producing sales & financial data

Liaising with the Area Manager to develop innovative marketing strategies.

Managing deposit portfolio of more than 1200 Million & attrition.

Effective implementation of AML/KYC guidelines and procedures.

Participate in related industry seminars and training as needed.

Working knowledge of global KYC requirements with the ability to assist with KYC requests and

implementation of AML/KYC guidelines and procedures.

September 2010 – Jan 2011Habib Bank Limited (HBL), Pakistan

Operations Manager

Complete KYC on boarding for new and pre-existing customer (KYC Refresh) by reviewing client

documentation, vendor databases, and data entered into proprietary systems.

Ensure that information obtained is consistent with Policies and Procedures and satisfies local and Enterprise

regulatory requirements.

Assist with Quality review to ensure that information obtained is consistent with Policies and Procedures and

satisfies local and Enterprise regulatory requirements

Strong knowledge of related regulations and remain current with regulatory laws, rules and guidance.

Responsible for the overall monitoring of the branch operations.

Effective monitoring and implementation of AML/KYC guidelines and procedures.

Effective supervision of all heavy transactions of different accounts within the branch.

Jan 2008 – Sep 2010 Habib Bank Limited (HBL), Pakistan

Senior Retail Banking Officer

Selling banking multi products, maximizing accounts profitability through cross selling company's other prod-

ucts such as personal loans, automobile loan, credit cards, bancassurance and running finance.

Identifying business opportunities by listing new companies.

Handling customer queries and providing feedback.

In all opening salary accounts in Corporate, Sales.

Adaptable and self-motivated in a fast moving environment.

Dealt with customer services issues.

Managed client relations to promote long-term relationships.

Responsible for implementing best customer service practices to improve sales channels and minimize cus-

tomer complaints.

Responsible for preparation of weekly and monthly sales call reports.

Dec 2005 – Dec 2007 Standard Chartered Bank, Pakistan

Sales Consultant

Achieve Targets by Selling Credit Cards to the Residents / Customers based in Pakistan in order to contribute

to the sales volumes / revenues.

Acquire Assessment/Certification Standards Improve Product Knowledge through Training Program.

Cross sell of assigned products & services to contribute the revenues and market presence.

Provide quality customer service to ensure customer satisfaction and retention

Provide market intelligence to supervisors on a regular basis for use in formulating strategies and plans.

Provide feedback to the line managers.

ACHIEVEMENTS Awarded Certificate of Recognition for achieving “Highest Percentage Growth in Current Account” for the

Year 2013 Awarded Certificate of Recognition on “Best Performance in Car Loan” for the Year 2013 Win ‘’SAMSUNG TAB-3’’ On Best Bancassurance Performance in 2014 Awarded Certificate of Recognition on “Best Performance in Credit Card” for the Year 2007

QUALIFICATIONS:

Bachelor Degree | Commerce (2005)Punjab University | Lahore, Pakistan

Board of Intermediate Education, ( 2003 )Govt. Hashmat Ali Islamia College | Rawalpindi, Pakistan

Pakistan Certificate of Secondary Education.( 2005 )Rawalpindi Board of Intermediate |Rawalpindi, Pakistan

ADDITIONAL QUALIFICATION COURSES & TRAININGS

Completed Value Based Selling (The HBL Way) in Feb 2011, from HBL Islamabad.

Completed Coaching Value Based Selling (The HBL Way) in Feb 2011, from HBL Islamabad.

Completed Branch Managers Development Program Level-1 in April 2011, from HBL Islamabad.

Familiar with AML & KYC concept.

Attended workshops (Introduction to Out-Serve, Operational Risk, Reputational Risk, CDD & AML, 5Cs Sales

Process, and Group Code of Conduct).

CORE COMPETENCIES

Able to build collaborative working relationships with junior staff to get the best out of them.

Maintaining staff moral and building a team spirit.

Able to interpret complex information and then act decisively on it.

Delivering top notch customer service.

Ability to learn and utilize new technologies.

AREA OF EXPERTISE

Management disciplines.

Business Development.

Branch operations.

Customer service.

Sales and Marketing.

Closing deals.

PERSONAL DATA

Driving Details : Valid Pakistan Driving License Date of Birth : 15 Feb 1982 Language : English, Urdu and Punjabi Passport No : MB6893662 Visa : Visit visa (Expiry 31st July 2015)

REFERENCES

On request will be provided.