Curriculum Vitae

Ricardo CornettePO Box 7631

DubaiUAE

Tel: +97155 7812295Email: ricardoanddarcy@hotmail.com

OBJECTIVE

PERSONAL INFORMATION

SUMMARY

EXPERIENCE

I am referred to as a highly talented, skilled and oriented Sales and Customer service professional with over eleven years of progressive experience in one of the world’s leading Destination and Leisure management in the UAE. I master English, French and German language and I seek a challenging position in which my experience, professionalism, specialized trainings and a documented history of successful work experience and accomplishments will be of value.

First Name Ricardo

Last Name Cornette

Nationality Mauritian

Languages French, English and German

Date Of Birth 22nd September 1975

AddressPO Box 7631DubaiUAE

Marital Status Married

Driving Licence From 20o2

I am dedicated to achieve customer satisfaction by meeting or surpassing company expectations. I have exceeded performance goals in sales and customer service which resulted in several awards and recognition letters from my actual company e.i Arabian Adventures part of the Emirates group. I am a strong believer that maximum sales come from sound customer service, good follow up and ethical selling.

- Senior Hotel Consultant and Representative October 2005 till DateArabian Adventures, Dubai, UAE

Responsibilities Taking care of Guests coming to Dubai through English, French

and German Tour Operators from all over the world Arranging tours for guests, making sure all runs smoothly during

their stay here in Dubai.

Handling complaints to ensure satisfaction Service recovery discussions with the guests in case something goes

wrong Organizing flights, hotels and transfers Preparing guests arrivals as per arrival manifests, arranging Arabian

Adventures welcome packs and holding information meetings with the guests to brief them about UAE and Arabian Adventures products

Sales data reports and statistics for the individual hotel package

- Director and Restaurant Manager September 2004 – October 2005Beach Hut Restaurant, Pointe Aux Cannoniers, MauritiusShared Proprietor of family restaurant.

Responsibilities Restaurant and Design Purchasing, Costing & Budgeting Managing the restaurant, bar and lounge area Liaising with Chefs Organizing and delivering functions such as business lunches and

private dinners

- Private Butler October 2003 – August 2004His Royal Highness Sheikh El-Khereiji, Saudi Arabia, Europe, Switzerland

Responsibilities Daily organization of children itinerary and chauffeur roster Liaising with catering and household staffs Assisting and liaising with the Sheika’s daily arrangements Dealing with travel arrangements in all aspects, including staffs

itineraries Making dinner arrangements and dealing with eventualities

- Gold Club Lounge Guests Relations Officer October 2000 – July 2003Le Royal Mirage Hotel, Dubai, UAE

Responsibilities Set up training of staffs regarding standards and procedures Coordinating Events and Functions Assisting with hosting Celebrity Guests and VIP arrivals Arranging Itineraries and assisting with all holiday arrangements for

Guest Relations, Business Center Assistance and Bell Desk

- Guests Relations Officer September 1999 – October 2000Le Prince Maurice Hotel, Mauritius

Responsibilities Preparing guests arrivals and transfer arrangements from the airport Make sure room is ready and inspected before arrival Informing guests about the hotels facilities

Arranging itineraries and assisting guests until departure Organizing and assisting with Travel Agencies Promoting Hotel products to maximize sales

EDUCATION

SKILLS

AWARDS

REFERENCE

School Certificate State Secondary School Sir Leckraz Teelock Mauritius1992

Completion of Intensive French Language Training ProgramAlliance Francaise, Mauritius 1994

Completion of Intensive German Language Training ProgramVolkshochschule Offenbach, Germany 1999

Computer LiterateMicrosoft OfficeWord/Excel/Powerpoint/InternetProfessional SalesmanEloquent Translator

Mabrook Award Presented by Emirates Group2006

Najm Award Presented by Emirates Group2009

Mr. Olivier LouisGeneral ManagerOne and Only Le Royal Mirage HotelDubaiTel +971 4 3999999

Mr Tamas PratakurHotel Representative CoordinatorArabian AdventuresEmirates GroupDubaiTel +971 4 3034863