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    IndustryProfile

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    Industry Profile

    The origin of the Indian banking industry may betraced to the establishment of the Bank ofBengal in Calcutta (now Kolkata) in 178!

    The Indian banking sector consists of " #ublicsector banks$ "% #ri&ate sector banks and 'foreign banks along with 1 regional rural banks(Bs) and more than *%$%%% credit

    coo#erati&es!

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    Industry Profile

    The Indian Banking industry currently worth ss! 81 trillion (+, - 1!1 trillion) and banks arenow utili.ing the latest technologies like internet

    and mobile de&ices to carry out transactions andcommunicate with the masses!!

    The Banking Industry is e/#ected to recruitabout 8!' million #eo#le as #er the growth rateeach year! 0ay create u# to "% lakh new obs inthe ne/t 231% years!

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    CompanyProfile

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    Company Profile

    An Oerie!

    4unab 5ational Bank o#ened for business on 1"6#ril$ 18*2 in the building o##osite the 6rya,ama 0andir in 6narkali in ahore!

    The founder of bank was ala a#atrai (18231*"8)!

    ,ardar ayal ,ingh 0aithia 3 founder of ayal,ingh College and the Tribune9 was the :irst

    chairman!

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    Company Profile

    The bank has o&er $%% branches and o&er 7$*%%6T0sacross 7' cities! It ser&es o&er 8% millioncustomers!

    4unab 5ational Bank is one of the Big:our banks of

    India$ along with ,tate Bank of India$ ICICI Bank andBank of Baroda!

    The bank has been ranked "'8th biggest bank in theworld by the Bankers; 6lmanac!

    45B has a banking subsidiary in the +K (45B

    International Bank$ with se&en branches in the +K)$as well as branches in

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    Company Profile

    "ission Banking for the unbanked !

    #ISION

    To be a Leading Global Bank with Pan India footprints andbecome a household brand in the Indo- Gangetic Plains,providing entire range of financial products and servicesunder one roof!

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    Company Profile

    Produ$ts

    4roducts of 4unab 5ational Bank are =

    6griculture Banking$ Cor#orate Banking$

    :inancial ser&ices$ International and 5IBanking$ 0icro small and medium enter#risesBanking $4ersonal Banking$ social Banking

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    %esear$&

    "et&odology

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    %esear$& "et&odology

    Obje$ties

    The obecti&e of the making re#ort is=

    To know why 546s are the great challenge to the

    4ublic ,ector bank! To know what ste#s are being taken by the Indian

    banking sector to reduce the 546s>

    To e&aluate the com#arati&e ratios of the

    4ublic ,ector Banks with concerned to the 546s!

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    %esear$& "et&odology

    %'S'A%C 'SI*N+ escri#ti&e esearch esign

    SA"P,' 'SI*N

    ? Population- Basically the #ersons who are a&ailingthe ser&ices of 4unab national bank are consider as#o#ulation!

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    %esear$& "et&odology

    Sample .nit

    egion of study is karnal considered as sam#le unit!

    Sampling te$&ni/ue

    6 #robability sam#ling techni@ue that is sim#le random

    sam#lingused!

    Sample Si0e

    The sam#le si.e for the study was 1%%!

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    %esear$& "et&odology

    A1A CO,,'C1ION

    4rimary ata 3 Auestionnaire

    ,econdary ata 3 ebsites

    S1A1IS1ICA, 1'CNI2.'

    atios

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    %esear$& "et&odology

    ,I"I1A1IONS O3 1' S1.4

    It was critical for me to gather the financial data of thebank so the better e&aluation of the #erformance of thebanks are not #ossible!

    ,ince the Indian banking sector is so wide so it was not#ossible for me to co&er all the banks of the Indianbanking sector!

    ,ometime there is wrong res#onse from theres#ondent!

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    %esults

    Andis$ussion

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    %esults and is$ussion

    1! Interpretation:53% of the respondents

    by friends,

    29% of respondents bymarket executiveOny !2% of respondents

    by exhibition

    rest "% are others#

    Options Response Percentag

    e

    $riends 53 53

    arket

    &xecutive

    29 29

    &xhibition

    s

    !2 !2

    Others " "

    'ota !(( !((

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    %esults and is$ussion

    hom did you contact first>

    Inter#retation=?% by markete/ecuti&e $? by 45B branch and?rest of the7 by others#

    Option

    s

    Respon

    se

    Percen

    tage

    arket&xecuti

    ve

    3( 3(

    )*+

    +ranch

    "3 "3

    Others

    'ota !(( !((

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    %esults and is$ussion

    Inter#retation=

    '2 #eo#les are &isitbank daily$

    % #eo#les are &isitbank weekly$

    12 #eo#les are &isitbank monthly and

    rest of 1% #eo#les are

    &isit bank @uatarly!

    Option

    s

    %espon

    se

    Per$en

    tage

    aily '2 '2

    eekly % %

    0onthly 12 12

    Auarterl

    y

    1% 1%

    Total 1%% 1%%

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    %esults and is$ussion

    6re you fully aware of bank ser&ices like 6T0s$ netbanking and #hone banking>

    Inter#retation

    % #eo#le said Desand

    '% #eo#le said 5o!

    Option

    s

    Respon

    se

    Percen

    tage

    -es "( "(

    *o .( .(

    'O'/0 !(( !((

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    %esults and is$ussion

    o you think 45B is a safe #lace for yourmoney>

    ?Inter#retation?7% #eo#le said yes?% #eo#le said 5o

    Optio

    ns

    Respo

    nse

    Percen

    tage

    -es ( (

    *o 3( 3(

    'O'/

    0

    !(( !((

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    o you known about ,6:E6,I 6ct >

    Interpretation70% people said yes and

    30% people said No

    Options Respon

    se

    Percent

    age

    -es .( .(

    *o "( "(

    'O'/0 !(( !((

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    Conclusion

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    Conclusion

    The only #roblem that the 4ublic ,ector Banks arefacing today is the #roblem of non #erforming assets!The non #erforming assets means those assets whichare classified as bad assets which are not #ossibly bereturned back to the banks by the borrowers!

    If we analy.e the #ast years data$ we may come to

    know that the 546s ha&e increased &ery drasticallyafter "%%1! In 1**7 the gross 546s of the Indianbanking sector was '7$%%crore where as in "%%1 the

    figure was $88 and which increased at faster ratein "%% with *'$*%2crore! The 4ublic ,ector Banksin&ol&e its nearly 2% of share in the 546s!

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    Recommendations

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    Recommendations

    (1)Each bank should ha&e its own inde#endent creditrating agency which should e&aluate the financialca#acity of the borrower before than credit facility!

    (")The credit rating agency should regularly e&aluate

    the financial condition of the clients! (),#ecial accounts should be made of the clients

    where monthly loan concentration re#orts should bemade!

    (')It is also wise for the banks to carryout s#ecialin&estigati&e audit of all financial and businesstransactions and books of accounts of the borrowercom#any when there is #ossibility of the di&ersion ofthe funds and mismanagement!

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    Recommendations

    4ro#er training is im#ortant to the staff of the banksat the a##ro#riate le&el with on going #rocess! Thathow they should deal the #roblem of 546s$ and whatcontinues ste#s they should take to reduce the 546s!

    illful efault of Bank loans should be made aCriminal Fffence!

    5o loan is to be gi&en to a Grou# whose one or theother undertaking has become a efaulter!

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    Thank you