Steven GrayBA, A+, MCSE-Windows 2000, MCP 2003

1520 SussexPlano, Texas 75075Home: (972) 423-9966Mobile: (214) 457-8245E-mail: gray.steven@verizon.net

T E C H N I C A L C E R T I F I C A T I O N S

Microsoft Certified Systems Engineer (MCSE) – Windows 2000, June 2001Recognized by Microsoft as being an early achiever on the Windows 2000 platform awarded June 2001A+ technically certified for software and hardware, COMPTIA

T E C H N I C A L S U M M A R Y

• Operating Systems: Windows Server 2012 R2, 2008 R2, Windows 2003 Server, Windows 2000 Server, Windows 7,and 8, Windows Vista, Windows XP Professional, Windows 2000, Pix Firewalls, Exchange 5.5 Server, Exchange 2000/2003 Server, Exchange 2007 and 2010 and 2013, Windows NT Workstation 4.0, Windows NT Server 4.0, Windows Me, 98, 95 and DOS 6.2

• Software: Lotus Notes (8.5.1), Novell Client32, Microsoft Outlook , 2000, 2003, 2010, Microsoft Terminal server 2000, 2003, 2008 R2, SMS, DHCP, DNS, LDAP, WINS, TCP/IP, Microsoft Office 2000, and 2003, 2007, 2010, Citrix client, Internet Explorer 6.0, 7.0, 8.0, 9.0 Symantec Antivirus Corporate Edition 9.0, and 10.x, Endpoint 11, Symantec Antivirus, all versions, Symantec Ghost, all versions, Arcserve 2000 and Backup Exec 11d, 12.5 Backup software combined with LTO tape robotic devices, Crystal Reports, Blackberry Enterprise Server 4.x, 5.0, Windows Virtualization ESX Server (VMware) , IIS version 6,7,8 management, and Hyper V by2012 Microsoft, and Kesaya monitoring software

• Hardware:- Dell Optiplex and Latitude laptops; Build out of Dell, Compaq, HP and IBM Netfinity servers utilizing raid, sas, scsi, ide, eide, iscsi for fault tolerance; Kemp load balancers, EMC SANS, Sonic Wall firewalls, WatchGaurd; HP, Lexmark, and QMS laser printers: Installation and maintenance including fusers, toners, and network printer configurations under Novell, Windows NT 4.0, Windows 2000, 2003, 2008, 2012 platforms with Windows XP, Vista, and Windows 7,8

E D U C AT I O N

University of Texas at Dallas, Bachelor of American Studies: December 1997• Emphasis in Business and Economics

Southern Methodist University, School of Engineering and Applied Science• Completed course for Microsoft Certified Systems Engineer in Windows 2000, (Feb.–June 2001)• Objectives included installing, configuring, and administering Windows 2000 Professional and Server; Implementing the Microsoft Windows 2000 Network Infrastructure, and the configuration and implementation of Active Directory• Active directory experience includes configuring the LDAP protocols to access domain namespace, trees, forests, organizational units, user accounts, and objects• Creation of organizational units (OU’s) and objects within these units with security templates• Used servers in a mixed mode environment with NT4 domains as member servers in an Active directory structure• Creation of forward and reverse lookup zones in the domain space• Completed course for programming Nortel Switches and Cisco Routers, and Pix Firewalls

P R O F E S S I O N A L E X P E R I E N C E

Microsoft Corporation ( contract) Late April through December 2014Tier Level 3 support of Microsoft 0365 Exchange services• Helped Premier customers with their on boarding needs to the Microsoft Cloud• Solved Complex issues in support of O365 Exchange 2013 as well as Outlook 2013• Worked with large team base to support clients in the cloud• Trained on Exchange 2013 with complex operations roles such as the CAS, and MBX roles• Worked with the integration of Exchange 2010 and Exchange 2013

Willbros T&D Services January 2013-January 2014Senior Network Administrator and Team Lead Support• Supported 400+ users in remote trucks and remote office locations• Responsibilities included overseeing 700 lines of Mobility and managing through ATT and Verizon• Supported network infrastructure which included Exchange server 2010 and Server 2008 as well as

Windows 7 desktops and laptops• Directed all purchasing of new computer equipment and peripherals • Responsible for all Ricoh business copiers and leases• Worked with the corporate IT office team in Houston where the company data center was located.• Researched projects for mobility solutions such as a Windows Terminal Server environment using third

party software for connectivity• Responsible for alerts and downages as well as backups and data recovery

Six month contract 1099 to support a data center at the Infomart, Dallas, TX for third party recruiting agency July 2012- December 2012• Supported 300 end users in a terminal service hosted cloud environment• Responsible for alerts on all servers virtual and physical • Administered Exchange 2010 servers and all client mailboxes • Monitored load balancing utilizing Kemp load balancers• Worked with VMware and EMC SAN environment while other engineers were bringing new servers online

from physical to virtual servers

Network/Systems Administrator, Ameri-CAD, ITWBCG, division of Illinois Tool Works, Fortune 200 company August 2010- June 2012• Senior support of servers in an enterprise environment running Server Microsoft 2003, 2008• Daily responsibilities included supporting users with their Dell Optiplex Desktops and Latitude Laptops• Run daily backups utilizing Backup Exec 12.5 combined with Dell 124T LTO robotic library • Build out of new servers, laptop and desktop refreshes• Administration of Blackberry Server 5.0 • Active Directory design and administration• Administration of Dell EMC SANs• Management of Microsoft DFS file structure domain. • Remote support of 400 users and installation of software • Baan ERP support• Lotus Notes client support 8.5.1 and Outlook 2010 support with Exchange server 2003, 2010• Secondary management of offsite office 2 days per week

o Domain management, 3 servers o User installations and troubleshootingo Procurement of hardware and softwareo Daily backups and restores as needed o IIS administration for internal/external website supporto Printer supporto Installation and management of local NAS storage for entire network

Senior Engineer, Global Integration Services August 2005- July 2010• Support of VMware server installation and server production server migration• Daily responsibilities included supporting users with their Dell Optiplex Desktops and Latitude Laptops• Run daily backups utilizing Backup Exec 11d combined with Dell LTO robotic library • Build out of new servers, laptop and desktop refreshes

• Administration of Blackberry Server 5.0 supporting 50 Blackberry handsets• Active Directory design and administration• Provided documentation of entire network infrastructures, software licensing, and vendor contracts

• LAN\WAN management and maintenance of remote office sites and domain controllers• Administration of Juniper SA 20000VPN concentrator• Administration of Barracuda 300 e mail console • Terminal server administration for ERP MAS software 200• Support client end CRM software Sales Logix• Provided Senior Level Support to clients on the Windows 2003 platform• Implemented full network solutions for small and medium sized businesses centered around the Microsoft

SBS 2003, Standard, and Enterprise platforms with Windows XP and 2000 workstations• Watch Guard appliance installation and management including VPN access and security filtering• LAN/WAN management for all clients including remote administration• Supported Microsoft SQL servers in a maintenance role for connectivity to business critical third party

applications• Worked with many types of mobile phones: Blackberry’s and Smartphones for remote e mail access to the

Microsoft Exchange server• Terminal Server installation and management for various clients for remote user access• Managed and maintained Dell and Compaq servers on site and remotely for clients• Troubleshooted complex network and end user issues• Director of vendor relations for purchasing hardware and software• Created company document management system utilizing the Microsoft SharePoint Services platform for

secure web access internally and externally with IIS 6.0• Worked with top level executives and decision makers regarding their network infrastructures• Rebuilt entire client network using LDAP/Active Directory after major server disaster utilizing new Dell 2950

rack mount servers • Worked with PIX firewalls and Cisco switches• Managed Barracuda spam and web filter appliances for client network security• Responsible for all aspects of client networks including hubs, routers, firewalls, servers, desktops, printers,

backup software and tapes, APC UPS-uninterruptible power supplies, and connectivity to the Internet Service Provider for Enterprise Internet connectivity

• Completed migrations of many client networks of the LDAP/Active Directory when clients upgraded to new servers

• Worked with Specific clients to be sure they were either HIPAA compliant with their network security or compliant with Sarbanes Oxley regulations

Consultant, All Covered, Inc., Addison, TX August 2003-April 2005• Consulted, proposed, and implemented complete LAN/WAN network solutions for small business utilizing

Dell and Compaq servers as well as Dell desktops, hubs, switches and WatchGuard Firewalls• Provided consulting services to small and medium sized businesses for network design and support.• Developed desktop support and network design strategy through interaction with the Client top decision

makers • Provided client troubleshooting in the following areas: Client server configurations, Microsoft DNS, TCP/IP,

Firewall security configurations, Active Directory, Network Printing, 3com, Cisco Catalyst switches, Cisco routers, Netgear hubs, routers, switches and network infrastructure including patch panels and cat 5 cabling

• Software support included all Microsoft operating systems: Windows 2000/2003 server, Windows 2000, XP, and 98, Microsoft Office 2000/XP, Norton Antivirus Corporate Edition, Norton Ghost, and backup software including Veritas Backup Exec versions 8.x and 9.x

• Server hardware maintenance of all HP/Dell internal components included motherboards, tape drives, hard drives in Raid configurations, Nic cards, power supply, scsi controllers and all other secondary server peripherals such as floppy drives, cd roms, and external hard drives

• Network management solutions consisted of network documentation and management of Active Directory services, Microsoft security updates for various clients on Microsoft 2000/2003 servers and desktops

Independent Computer Consultant, Gray Network Consulting, Inc., Plano, TX July 2001- July 2003• Install and maintain networks for small business clients including Internet connections, e-mail, and DSL routers.• Installed Windows 2000 Small business servers with Active Directory structure and Network Documentation• Data recovery and virus removal using various techniques and Norton Antivirus 2002• Managed tape storage backups with Veritas backup exec

• Protocols active in these LAN/WAN environments included TCP/IP, WINS, Netbui, and Microsoft DNS• Consulted with non-technical decision makers regarding their network purchases and management

Southern Methodist University, School of Engineering and Applied Science Feb 2001-July 2001

Network Analyst, Lennox International, Richardson, TX Jan 1999-Feb 2001• Performed Windows NT System Administration-responsible for user accounts and setting rights and privileges for users• Performed network maintenance including network connectivity issues- Ethernet, and Token Ring configurations in a large TCP/IP environment• Assisted internal server group to manage Dell Poweredge and IBM Netfinity servers for administration and

troubleshooting of Windows 2000 and NT servers in a mixed mode environment• Solved network printing issues including the network print server and Lexmark utility software• Developed hard drive image library using Powerquest Drive Image software for Dell PC’s and laptops • Provided Second Level support for 200 users that included hardware, software, and network

troubleshooting, tracked through Remedy ticketing system