Setting the Global Stage - Introduction to the Workbook

Setting the Global Stage - Introduction tothe Workbook

Fundamental Questions What? – Organizational Behavior

Why? – Be a better employee and manager: greater self awareness, more analytical skills, increased interpersonal and team skills, and more organizational expertise

How? – Experiential Learning

Who? – To be continued next sessionOrganizational Behavior: An Experiential Approach 8/EJoyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

1

Organizational Behavior - Defined

A field of study that endeavors to understand,

explain, predict, and change human behavior

that occurs in the organizational context

2Organizational Behavior: An Experiential Approach 8/EJoyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

Characteristics Of OB

Multidisciplinary Nature

Three Levels of Analysis: Individual, Group, and Organizational

Acknowledgement of Environmental Forces

Grounded in the Scientific Method


…Characteristics Of OB

Performance Orientation

Applied Orientation

Change Orientation


Workbook Objectives

1) Greater self awareness

2) Greater ability to diagnose an organizational situation

3) More knowledge about what would be the most effective action to take

4) Larger behavioral repertoire of skills you need to carry out the appropriate action

5) Increased ability to work effectively in teams


Workbook Design

Objectives – content to be learned Vignette – real-world application/example Class Preparation – homework to ground student experience; assessment instruments The Knowledge Base - summarizes key theories and

issues Class Activity – experiential exercise Learning Points – summary of content Action Scripts – tips and OB expertise used by

employees, managers and organizational architects Personal Application Assignment – integrative written

exercise


Workbook Themes

Experiential Learning

Holistic approach: the role of emotion, cognition, and context

Developing OB expertise

Developing a global mindset7Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

Lessons about Adult Learning Dialogue with peers is as important as lectures by

professors Adults learn more in an informal environment that includes

humor than in a formal setting Adults need to integrate learning with their daily

experiences Formal learning is a reminder of what they have already

learned from life Learning must be open and multi-dimensional Adults benefit from exercises that serve as metaphors for

real life experiences


Why Experiential Learning?

I hear and I forget.

I see and I remember.

I do and I understand.

Confucius


Characteristics of Experts Possess a more extensive knowledge base

Have more complex perceptions of their work

Complement analytical skills with intuitive reasoning


Experts Are Better t

Differentiating between relevant and irrelevant information

Combining relevant information – sets of cues – into meaningful patterns to create more accurate diagnoses

Perceiving the interaction

among cues


…Experts Are Better At

Understanding the meaning of invisible or absent cues

Reacting to non-routine situations and making decisions under pressure


Klein’s RPD Model

SituationSituationCuesCues

PatternsPatternsActionScriptsActionScripts

MentalSimulations

MentalSimulations

MentalModelsMentalModels

generatesgenerates

that letthat letyouyou

recognizerecognize

thatthatactivateactivate

to a

ffect

the

to a

ffect

the

using your

using your

which which youyou

assess assess byby


Global Mindset - Defined

The ability to develop and interpret criteria for

personal and business performance that are

independent from the assumptions of a single

country, culture, or context; and to implement

those criteria appropriately in different

countries, cultures, and contexts


Dimensions of Cultural Values

Frameworks used to compare and contrast cultures and to decode cultural behavior

Not the whole answer in understanding culture but good beginning tools to master


Relationship to the Environment

Mastery

(manipulate the environment

for own goals)

Versus

Harmony

(understand and integrate

with the environment)

Organizational Impact:

How aggressive is goal setting and

how green is the organization?16Organizational Behavior: An Experiential Approach 8/E


Sphere of InfluenceInternal locus of control

(inner-oriented, in control of one’s destiny)Versus

External locus of control (outer-oriented, at the mercy of fate,

luck, external forces)

Organizational Impact: How proactive are employees at making changes and

how responsible are employees for their performance?


View of Human NatureTrustworthy

(trust is assumed)Versus

Untrustworthy (trust must be earned)

Organizational Impact: How many controls are needed and how long does it

take to develop trust?Is the managerial style autocratic or participative?


…View of Human Nature

Mutable (capable of changing)

VersusImmutable

(Incapable of changing)

Organizational Impact: Do you hire someone who is already skilled versus

someone with potential who can be trained?


View of Time

Synchronic (polychronic, multifocused)

VersusSequential

(monochronic, single focus)

Organizational Impact: How many visitors enter the boss’s office at one

time and how are meetings run?


…View of Time

Past (focused on precedents and tradition)Present (focused on short-term, here-and-now)

Future (focused on long-term)

Organizational Impact: What is the planning horizon and

how much time is given to achieve results?


View of Identity

Individualism (people responsible for taking care of themselves,

give priority to own interests and identify as “I”) Versus

Collectivism (individuals subordinate personal goals to the

goals of a collective; identify as “we”)

Organizational Impact: Are work goals and rewards geared toward

individuals or the whole group?


Source of Status

Achievement (achieved)

VersusAscription

(bestowed due to family, age, class,gender, education)

Organizational Impact: What are the criteria for hiring and promotion?


View of the World and Relationships

Universalistic (rules apply equally to all people and every situation)

VersusParticularistic

(relationships and contingencies determine treatment)

Organizational Impact: How are personnel decisions made?

How much weight do legal contracts carry?


View of Power Relationships

Hierarchy (hierarchy of ascribed roles; acceptance of unequally

distributed power; high power distance)Versus

Equality (people are equal; expectation of evenly distributed

power; low power distance)

Organizational Impact: What voice do employees have in decision making?


View of Structure and ChangeOrder

(preference for predictability and clarity; high uncertainty avoidance)

VersusFlexibility

(comfortable with ambiguity and change; low uncertainty avoidance)

Organizational Impact: How many rules exist and how is organizational

change viewed?26Organizational Behavior: An Experiential Approach 8/E


View of Human Activity

Being (enjoying life, nurturing others; feminine)

VersusDoing

(achievement, assertiveness; masculine)

Organizational Impact: Do employees live to work or work to live?

How are rewards determined?


View of Interactions

Relationship

(focus on human relationships and interrelations)

Versus

Task

(focus on what needs to be done)

Organizational Impact:

What is the primary focus of new teams?


Source of Truth

Expert(answers come from educated specialists)

VersusExperience

(answers come from one’s own experience)

Organizational Impact: How are consultants used and

what input is needed for decisions?


Norms for the Multicultural Classroom

Mutual respect Ethnocentric attitudes and behaviors are discouraged Safe, nonjudgmental environment Differences are openly discussed in a spirit of joint

inquiry and learning Students contribute cultural explanations or examples

but are not put on the spot to explain their culture without their permission

One group does not dominate the discussion Space is made for everyone to participate Differences in communication style are understood


Human Continuum on Globalization

Where do you stand on globalization relative to

others in the classroom?

Left: Middle: Right:

Anti Mixed Pro


Documents

Setting the Global Stage - Introduction to the Workbook