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7/18/2019 Session 4 Business Process Analysis
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Business Process Analysis
Sangeeta Shah Bharadwaj
7/18/2019 Session 4 Business Process Analysis
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Business ProcessManagement
• Process Discovery
• Process Mapping
•
Process Measurement and Analysis• Process Control
• Process Benchmarking
•
Process Improvement
7/18/2019 Session 4 Business Process Analysis
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7/18/2019 Session 4 Business Process Analysis
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Key metrics used in process
measurement
• Utilization is the average amount o time thatall three workers are actually working
• Cycle time! or time elapsed "etween
completion o successive units• Bottleneck or the constraining step in the su"
process#
• The start to fnish time is the time re$uired to
complete a single unit• %he productive capacity is the capacity o the
process to produce output &is dictated "y the"ottleneck step and not "y start to 'nish time(
7/18/2019 Session 4 Business Process Analysis
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7/18/2019 Session 4 Business Process Analysis
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1 0 . 2 / 3 4 5 6 17 11 10 1. 12 1/ 13 14 15 16 07
7/18/2019 Session 4 Business Process Analysis
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Process Metric 8alues
3 Workers
Bottleneck Step B
Cycle %ime 5 min
Capacity 12/hour
9tili:ation 6!
Start+to+;inish %ime
1" mins
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7/18/2019 Session 4 Business Process Analysis
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Alternate Scenarios3 Workers 3 Workers
parallelprocessin# $aan% B an%then C&
Bottleneck Step B
Cycle %ime 5 min
Capacity 12/hour
9tili:ation 6!
Start+to+;inish %ime
1" mins
7/18/2019 Session 4 Business Process Analysis
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Could you redesign and improveperormance<
• 2 workers! two share step B and can"e completed in hal time
7/18/2019 Session 4 Business Process Analysis
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Alternate Scenarios3 Workers 3 Workers
parallelprocessin# $aan% B an%then C&
Bottleneck Step B Step B
Cycle %ime 5 min 5 min
Capacity 12/hour 12/hour
9tili:ation 6! 6!
Start+to+;inish %ime
1" mins mins
7/18/2019 Session 4 Business Process Analysis
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Alternate Scenarios3 Workers 3
Workersparallelprocessin# $aan% Ban%
then C&
'
(orkers)2 sharin#step B
Bottleneck Step B Step B Step *
Cycle %ime 5 min 5 min 3 min
Capacity 12/hour 12/hour 2"/hour
9tili:ation 6! 6! 5!
Start+to+;inish %ime 1" mins mins +5 mins
7/18/2019 Session 4 Business Process Analysis
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• 2 workers alternate step B
Could you redesign and improve
perormance<
7/18/2019 Session 4 Business Process Analysis
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Alternate Scenarios3 Workers 3
Workersparallelprocessin# $aan% Ban%
then C&
'
(orkers)2 sharin#step B
'
(orkersalternate step B
Bottleneck Step B Step B Step * Step *
Cycle %ime 5 min 5 min 3 min 3 min
Capacity 12/hour 12/hour 2"/hour 2"/hour
9tili:ation 6! 6! ,3! ,3!
Start+to+;inish %ime
1" mins mins +5 mins 1" mins
7/18/2019 Session 4 Business Process Analysis
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Could you redesign thecapacity<
• 2 workers with =oaters
7/18/2019 Session 4 Business Process Analysis
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Some >"servations
• Capacity o the process dictated "y"ottleneck
• Capacity improved "y adding onemore resource
• -eed to do cost "ene't analysis
• Cross training helps
7/18/2019 Session 4 Business Process Analysis
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BA?IA CAS)
• Assignment to "e shown in ne*t class
