Services Description

GPSoC Service Name Crescendo DigiScribe-XL Digital Dictation & Transcription System

GPSoC Service ID Server ModulesDS-10 - DigiScribe Database & Reporting Server - 10 UsersDS-25 - DigiScribe Database & Reporting Server- 25 UsersDS-50 - DigiScribe Database & Reporting Server- 50 UsersDS-50+- DigiScribe Database & Reporting Server - 50+ UsersDR - DigiRouter Automated Outsourcing Module

Server Upgrade ModulesDS-25-UG - DigiScribe Server Upgrade - 10 to 25 UsersDS-50-UG - DigiScribe Server Upgrade - 25 to 50 UsersDS-50+-UG - DigiScribe Server Upgrade - 50 to 50+ Users

Client ModulesDDIP - DigiDictate-IP Desktop Dictation Software – Single UserDDIP-101-250 - DigiDictate-IP Desktop Dictation Software – 101 to 250 UsersDDIP-251-500 - DigiDictate-IP Desktop Dictation Software – 251 to 500 UsersDSIP - DigiService-IP Mobile Dictation Integration SoftwareDPIP - DigiPlayer-IP Desktop Transcription Software – Single UserDPIP-101-250 - DigiPlayer-IP Desktop Transcription Software – 101 to 250 UsersDPIP-251-500 - DigiPlayer-IP Desktop Transcription Software – 251 to 500 UsersVR-MED - Integrated Medical Voice Recognition Software

Desktop Dictation Hardware OptionsDES-MIC - Desktop Microphone USBMIC-BOOM - Desktop Boom Mike USBMIC-HEAD - Microphone Headset USB

Mobile Hardware DeviceMOB-MIC - Mobile Digital Recorder USB

Desktop Transcription HardwareFOOT-PED - 3 Button Foot Pedal USBHEAD-SET - Stereo Headset 3.5mm

Implementation & TrainingCSL-REM-HALF – Crescendo Remote Setup & Training Plan (1/2 Day)CSL-OS-HALF – Crescendo Onsite Setup & Training Plan (1/2 Day)CSL-OS-FULL – Crescendo Onsite Setup & Training Plan (1 Day)

Functionality/Service Overview

Description of each section required to implement Crescendo DigiSribe-XL

Server Modules.

The customer requires one of the server modules to be determined by the number of users accessing the Crescendo system. Each module is made up of an SQL database, a central file store of voice files and the referral reporting functionality for auditing referral activity.

Server Upgrade Modules.

Should a customer exceed the number of users for the module originally purchased they are required to upgrade the server module to the next user banding.

Client Modules.

DDIP – DigiDictate-IP is the client access software required for each clinician to log

onto the system to dictate their referrals. Each log in is unique to the user.

DSIP - DigiService-IP is the software that manages the downloading, file conversion and delivery of dictations recorded on a mobile dictation device or Smartphone. DigiService-IP is supplied with each DigiDictate-IP license.

DPIP - DigiPlayer-IP is the client access software required for each transcriptionist to log onto the system to transcribe referrals. Each log in is unique to the user.

VR-MED is the optional Dragon Medical Practice Edition integrated voice recognition software. This enables clinicians to dictate both referrals and consultation notes into the clinical system.

Desktop Dictation Hardware Options.

DES-MIC - USB powered recording microphone with speaker push button record, playback, rewind and fast forward. Includes trackball mouse navigation control and buttons for launching and signing off dictations.

MIC-BOOM – Basic desktop USB recording microphone with no push button functionality.

MIC-HEAD – USB Headset with microphone.

Mobile Hardware Device.

MOB-MIC – Wireless mobile recorder for mobile working. Voice files stored on SD card until docked and downloaded. (Automated with DigiService-IP).

Desktop Transcription Hardware.

FOOT-PED – Transcription foot pedal with playback, rewind and fast forward functions.HEAD-SET – Stereo headset with 3.5mm jack plug.

Example requirements for a Practice with 8 doctors and 2 secretaries.1 x DigiConsole 10 user8 x DigiDictate Client Licenses8 x DES-MIC USB Professional Microphone2 x DigiPlayer Client Licenses2 x FOOT-PED Transcription foot pedals2 x HEAD-SET Stereo Headset

Current Integrations with Principal Clinical Systems:

TPP SystmOneEMIS WebVision LAN

Support The Crescendo software is supported via our UK office helpline and a team of professional support staff. The support package includes a dedicated helpline, software updates, configuration assistance and training. Most support activities are performed remotely via secure remote access or the N3 NHS network where required. Site visits are also available when necessary but rarely ever required.

The Helpline operates from 8:30am to 5:30pm for all phone and email queries which are dealt with as per our predefined service level agreements (SLA). The SLA includes response times for P1 – System Down, P2 - Software Defects & P3 – Software configuration Issues.

The Crescendo software support is only mandatory in year one and is optional in years

two onwards. Non-contracts customers have access to “pay per incident” support where and when necessary.

Standard Service Performance & Support:

CRESCENDO products and services are design of maximum uptime and minimal downtime. 98% of all support calls are answered dealt with and closed on the first time of calling. Logged support calls will receive a call back within the hour for a 98% fix rate with just 2% of calls requiring escalation and further investigation.

Availability Standard: System availability is 99% across 24 hours per day, 365 days per year.(The availability measure excludes planned downtime which will be notified to customers at least 10 days in advance and will be undertaken at a time to suit the customer, i.e. non busy periods for example between surgery hours.

Incident Fix Times Standard: CRESCENDO shall make its employees available for telephone support with authorised personnel to answer questions or resolve problems that may arise from the use of the Crescendo Software. Furthermore, this unlimited support shall include remote diagnostics and troubleshooting when required.

Fix Time Variant 1: Non-Emergency Support - This support shall be provided Monday to Friday, from 8:30 a.m. until 5:30 p.m., Greenwich Mean Time (GMT), excluding statutory holidays for all calls pertaining to system use or non-critical faults.

Priority One calls, are deemed to be a system/software down situation, shall be responded to immediately during normal business hours and within 60 minutes during out of hours, including weekends and public holidays. Resources shall be focused on the situation until a resolution is found.

Priority Two calls are deemed to be incorrect system performance or results and shall be responded to within four hours of receipt during normal business hours. A detailed response shall be provided within 24 hours of receipt of the call. Where a Software deficiency is found, a resolution shall be provided within 15 days.

Priority Three calls are deemed to be questions concerning functionality (i.e., how do I do this) or system inconveniences and shall be responded to within eight hours of receipt during normal business hours. A detailed response shall be provided within 5 working days of receipt of the call. Where a Software deficiency is found, a mutually acceptable resolution shall be provided in a subsequent release of the Software.

Fix Time Variant 2: Emergency Support (Optional) - Emergency support can be provided 24 hours a day, seven

days a week, and 365 days a year for situations where the system or Software becomes unusable.

Helpdesk Standard: CRESCENDO shall make its employees available for telephone support with authorised personnel to answer questions or resolve problems that may arise from the use of the Crescendo Software. Furthermore, this unlimited support shall include remote diagnostics and troubleshooting when required.

Dependencies Crescendo supply third party hardware devices to work alongside their software solution.

We are master distributers for Philips, Olympus & VEC which give us maximum choice when it comes to sourcing professional dictation and transcription hardware.

We also integrate Dragon Medical voice recognition through a runtime licence agreement with Nuance. Support and maintenance is provided through our contract with Nuance, meaning the end user does not have any direct contact with Nuance and any new versions are supplied through Crescendo for the term of the contract. Dragon licenses are purchased on a per user basis through Crescendo.

Infrastructure dependencies

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.Service dependencies

Only the first years’ service contract is mandatory 2nd and subsequent years support is optional Out of contract support available at £199 per hour. See SFIA rate card

Related Products or Services

Where multiple products and services are offered by the Suppliers that have some form of interdependency e.g. one product or service needs to first be in place before this one can be provided or vice-versa then this should be identified here

At the heart of the system is the DigiScribe Server which includes the SQL Database, Reporting & Integration Modules. This needs be purchased based on the total number of users which will be setup on the system. This server module can be upgraded later if necessary.

Client modules can then be added to the system such as, DigiDictate (Desktop Dictation), DigiService (Mobile or Smartphone Dictation) and DigiPlayer (Desktop Transcription). DigiDictate includes DigiService so this does not need to be purchased separately for the same user. Additional client modules can be added later where necessary.

Hardware options are required for each client module. DigiDictate requires a Desktop Hardware Device, DigiService requires a Mobile Hardware Device (or a personal Smartphone) and DigiPlayer requires the Transcription Hardware.

Integrated Voice Recognition requires the Crescendo Server and Client modules for the user to be in place before they can be used and cannot be used outside the system workflow.

The Crescendo DigiRouter Automated Outsourcing Module requires the DigiScribe Server Module and a Desktop Transcription Module to be in place before it can be added to the system.

All Hardware devices can be purchased separately and added to the system for extra users or purchased as replacement devices.

The following diagram shows the software hierarchal approached to the Crescendo software dependencies.

Pricing Information

Product or Service Name DigiScribe Database & Reporting Server – 10 UserPricing Approach Standard Price (£’s)

£249.00

Per System

One Off

Unit Price (£’s);

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);

£49Per SystemPer Annum

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Digiscribe Server

DigiDictate

Voice Recognition

DigiService

Voice Recognition

DigiPlayer

DigiRouterOutsourcing

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

None

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

The Crescendo server software requires client software modules for each user and hardware devices for each computer to complete the solution.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

Only the first years’ service contract is mandatory, 2nd and subsequent years support is optional. Out of contract support available at £199 per hour.(See SFIA rate card)

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour)See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name DigiScribe Database & Reporting Server – 25 UserPricing Approach Standard Price (£’s)

£499.00

Per System

One Off

Unit Price (£’s);

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

£99Per System

Per annum

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3: Unit Price (£’s);

N/A Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period et 1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

None

Details of any multiple service discounts, including the service

combinations that qualify for a discount and the discounted prices applying to each combination

None

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

The Crescendo server software requires client software modules for each user and hardware devices for each computer to complete the solution.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

Only the first years’ service contract is mandatory 2nd and subsequent years support is optional. Out of contract support available at £199 per hour.(See SFIA rate card)

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g.

training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour) See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

Remote Installation and Training is per solution not per module and is charged at our standard rates.

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name DigiScribe Database & Reporting Server – 50 UserPricing Approach Standard Price (£’s)

£999.00

Per System

One Off

Unit Price (£’s);

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1: The charges are for telephone helpline, hardware and software support and software updates.

£199Per SystemPer annum

Service Variant description 2: Unit Price (£’s);

N/A Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

None

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

The Crescendo server software requires client software modules for each user and hardware devices for each computer to complete the solution.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

Only the first years’ service contract is mandatory 2nd and subsequent years support is optional. Out of contract support available at £199 per hour.(See SFIA rate card)

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered

more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour) See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name DigiScribe Database & Reporting Server – 50 + UserPricing Approach Standard Price (£’s)

£1499.00

Per System

One Off

Unit Price (£’s);

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software

£299Per SystemPer annum

support and software updates.

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

On Request Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

None

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

None

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

The Crescendo server software requires client software modules for each user and hardware devices for each computer to complete the solution.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

Only the first years’ service contract is mandatory 2nd and subsequent years support is optional. Out of contract support available at £199 per hour.(See SFIA rate card)

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price

consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour) See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name DigiRouter Automated Outsourcing ModuleFunctionality/Service Overview

Automated Outsourcing to outside Transcription Service Providers

Pricing Approach Standard Price (£’s)

£2,995.00

Per Module

One Off

Unit Price (£’s);

Where alternative prices are available for variant levels of service,

these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);£599Unit of charge (e.g per practice, per device, per patient etc);Per ModuleTime period (e.g.one-off charge, per month, per quarter ,per annum etc.)Per annum

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

On RequestLease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

None

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

None

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

The Crescendo server software requires client software modules for each user and hardware devices for each computer to complete the solution.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

Only the first years’ service contract is mandatory 2nd and subsequent years support is optional. Out of contract support available at £199 per hour.(See SFIA rate card)

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour) See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name DS-25-UG DigiScribe Server Upgrade – 10-25 Users

Functionality/Service Overview

Upgrade of DigiScribe Database & Reporting Server from 10 to 25 Users

Pricing Approach Standard Price (£’s)

£299

Per Practice

One Off

Unit Price (£’s);

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);£99Unit of charge (e.g per practice, per device, per patient etc);Per PracticeTime period (e.g.one-off charge, per month, per quarter ,per annum etc.)Per Annum

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal

Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

None

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

None

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

The Crescendo server software requires client software modules for

each user and hardware devices for each computer to complete the solution.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

Only the first years’ service contract is mandatory 2nd and subsequent years support is optional. Out of contract support available at £199 per hour.(See SFIA rate card)

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour) See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name DS-25-UG DigiScribe Server Upgrade – 25-50 Users

Functionality/Service Overview

Upgrade of DigiScribe Database & Reporting Server from 25 to 50 Users

Pricing Approach Standard Price (£’s)

£599

Per Practice

One Off

Unit Price (£’s);

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);£199Unit of charge (e.g per practice, per device, per patient etc);Per PracticeTime period (e.g.one-off charge, per month, per quarter ,per annum etc.)Per Annum

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

None

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

None

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

The Crescendo server software requires client software modules for each user and hardware devices for each computer to complete the solution.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

Only the first years’ service contract is mandatory 2nd and subsequent years support is optional. Out of contract support available at £199 per hour.(See SFIA rate card)

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff

components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour) See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name DS-50-UG DigiScribe Server Upgrade – 50-50+ Users

Functionality/Service Overview

Upgrade of DigiScribe Database & Reporting Server from 50 to 50+ Users

Pricing Approach Standard Price (£’s)

£799

Per Practice

One Off

Unit Price (£’s);

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);£299Unit of charge (e.g per practice, per device, per patient etc);Per PracticeTime period (e.g.one-off charge, per

month, per quarter ,per annum etc.)Per Annum

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on requestDiscounts Details of any volume discounts, including details of the volume bands

and the discounted price applying to each discount band.

None

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

None

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

The Crescendo server software requires client software modules for each user and hardware devices for each computer to complete the solution.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

Only the first years’ service contract is mandatory 2nd and subsequent years support is optional. Out of contract support available at £199 per hour.(See SFIA rate card)

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services

Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this

Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour) See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name DigiDictate-IP Desktop Dictation SoftwarePricing Approach Standard Price (£’s)

£249.00

Per Concurrent User

One Off

Unit Price (£’s);

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as Price of Variant Service

elaborated in Annex A of Schedule 4.1 (Supplier Solution)Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);£49Unit of charge (e.g per practice, per device, per patient etc);Per Concurrent UserTime period (e.g.one-off charge, per month, per quarter ,per annum etc.)Per Annum

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on requestDiscounts Details of any volume discounts, including details of the volume bands

and the discounted price applying to each discount band.

The following Volume Banding applies based on the number of licence purchased.

1-100 Licences £249 (As above)101-250 Licences £199251-500 Licences £149

There is no volume banding discount on Support Services

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

None

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

The Crescendo client software requires hardware devices for each computer to complete the solution.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

Only the first years’ service contract is mandatory 2nd and subsequent years support is optional. Out of contract support available at £199 per hour.(See SFIA rate card)

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour)See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name DigiService-IP Mobile Dictation Software

Functionality/Service Overview

DigiService-IP Mobile Dictation Software Client LicenseMobile Download Management Software

Pricing Approach Standard Price (£’s)

£49.00

Per User

One Off

Unit Price (£’s);

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);£9Unit of charge (e.g per practice, per device, per patient etc);Per UserTime period (e.g.one-off charge, per month, per quarter ,per annum etc.)Per Annum

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

DigiService-IP Mobile Dictation Software is supplied at Zero cost where DigiDictate-IP licences are purchased.

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

N/A

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

The Crescendo client software requires hardware devices for each computer to complete the solution.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft

operating systems as a secure platform for deployment.

Service dependencies

Only the first years’ service contract is mandatory 2nd and subsequent years support is optional. Out of contract support available at £199 per hour.(See SFIA rate card)

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services

Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour)See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name DigiPlayer-IP Desktop Transcription SoftwareFunctionality/Service Overview

DigiPlayer-IP Desktop Transcription SoftwareDesktop Transcription Client License

Pricing Approach Standard Price (£’s)

£249.00

Per User

One Off

Unit Price (£’s);

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);£49Unit of charge (e.g per practice, per device, per patient etc);Per UserTime period (e.g.one-off charge, per month, per quarter ,per annum etc.)Per Annum

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment term Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

The following Volume Banding applies based on the number of licence purchased.

1-100 Licences £249 (As above)101-250 Licences £199251-500 Licences £149

There is no volume banding discounts on Support Services

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

None

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

The Crescendo client software requires hardware devices for each computer to complete the solution.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

Only the first years’ service contract is mandatory 2nd and subsequent years support is optional. Out of contract support available at £199 per hour.(See SFIA rate card)

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services

Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)

Implementation Specialist - £800 per day (£100 per hour)See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name Integrated Medical Voice Recognition SoftwareFunctionality/Service Overview

Integrated Medical Voice Recognition SoftwareFront and Back End (VR) for referrals and Consultation notes within the Principle Clinical System

Pricing Approach Standard Price (£’s)

£899.00

Per User

One Off

Unit Price (£’s);

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);£199Unit of charge (e.g per practice, per device, per patient etc);Per UserTime period (e.g.one-off charge, per month, per quarter ,per annum etc.)Per Annum

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

The following Volume Banding applies based on the number of license purchased.

1-25 Licences £899 (As above)

26-50 Licences £84951-150 Licences £799151 plus Licences £749

There is no volume banding discounts on Support Services

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

None

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

Crescendo supply third party hardware devices to work alongside their software solution.

The Voice Recognition software requires a Crescendo client software licence and hardware devices for each computer to complete the solution.

The Voice Recognition is Dragon based so requires ordering licences from Nuance. The software is deployed and supported by Crescendo

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

Only the first years’ service contract is mandatory 2nd and subsequent years support is optional. Out of contract support available at £199 per hour.(See SFIA rate card)

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services

Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour)See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name DES-MIC Desktop Microphone USB

Functionality/Service Overview USB Desktop Microphone Push Button Control with Trackball

Navigation.Pricing Approach Standard Price (£’s)

£149.00

Per Device

One Off

Unit Price (£’s);

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

NoneDetails of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

NoneDetails of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

A Crescendo client software licence is required to operate the hardware devices on each computer. All hardware devices are supplied with the manufacturers return to base warranty which is available on request.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

All hardware devices are supplied with the manufacturers return to base warranty which is available on request.

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Where multiple products and services are offered that have some form

Services of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour)See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name MIC-BOOM Desktop Boom Mike USB

Functionality/Service Overview Basic USB Desktop boom noise cancellation microphone

Pricing Approach Standard Price (£’s) Unit Price (£’s);

£15.00

Per Set

One Off

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of

month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

A Crescendo client software licence is required to operate the hardware devices on each computer. All hardware devices are supplied with the manufacturers return to base warranty which is available on request.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

All hardware devices are supplied with the manufacturers return to

base warranty which is available on request.

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services

Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour)See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name MIC-HEAD Microphone Headset USB

Functionality/Service Overview Stereo headset with built in noise reduction microphone

Pricing Approach Standard Price (£’s)

£39.00

Per Set

One Off

Unit Price (£’s);

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal

Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

A Crescendo client software licence is required to operate the hardware devices on each computer. All hardware devices are supplied with the manufacturers return to base warranty which is available on request.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

All hardware devices are supplied with the manufacturers return to base warranty which is available on request.

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour)See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name MOB-MIC Mobile Digital Recorder USB

Functionality/Service Overview MOB-MIC Mobile Digital Recorder USB

Pricing Approach Standard Price (£’s)

£220.00

Per Device

One Off

Unit Price (£’s);

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Where there is a current or proposed integration with a Principal

Clinical System Providers Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,

Practice, other supplier) relating to the provision of the product or service

A Crescendo client software licence is required to operate the hardware devices on each computer. All hardware devices are supplied with the manufacturers return to base warranty which is available on request.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

All hardware devices are supplied with the manufacturers return to base warranty which is available on request.

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services

Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour)See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name FOOT-PED 3 Button Foot Pedal USB

Functionality/Service Overview Configurable 3 button foot pedal for rewind, fast forward and play

control

Pricing Approach Standard Price (£’s)

£50.00

Per Set

One Off

Unit Price (£’s);

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3: Unit Price (£’s);

N/A Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annuaSupport is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

A Crescendo client software licence is required to operate the hardware devices on each computer. All hardware devices are supplied with the manufacturers return to base warranty which is available on request.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

All hardware devices are supplied with the manufacturers return to base warranty which is available on request.

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services

Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client

does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour)See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

None

Other

Product or Service Name HEAD-SET Stereo Headset3.5mm

Functionality/Service Overview Stereo headset for superior sound quality, 3.5mm jack plug, extra-long

3m audio cable

Pricing Approach Standard Price (£’s)

£25.00

Per Set

One Off

Unit Price (£’s);

Charging Unit (e.g. per practice, per device, per patient etc);

Service Period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1:

The charges are for telephone helpline, hardware and software support and software updates.

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 2:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter ,per annum etc.)

Service Variant description 3:

N/A

Unit Price (£’s);

Unit of charge (e.g per practice, per device, per patient etc);

Time period (e.g.one-off charge, per month, per quarter, per annum etc.)

ETC. ETC.

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

NONE

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)Support is invoiced quarterly in arrears

Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

1st of the month following service delivery

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 Days after receipt of invoice

Details of any early payment discounts

None

Any other payment terms

Lease Purchase Option available on request

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band.N/A

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

N/ADetails of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

None

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service

A Crescendo client software licence is required to operate the hardware devices on each computer. All hardware devices are supplied with the manufacturers return to base warranty which is available on request.

Infrastructure dependencies (networks, hardware, software etc.)

Crescendo replies on industry standard hardware and Microsoft operating systems as a secure platform for deployment.

Service dependencies

All hardware devices are supplied with the manufacturers return to base warranty which is available on request.

Local Personnel dependencies

Crescendo does not have any Local Personnel dependencies

Related Products or Services

Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;

None

Related products or services that can be provided at a lower price consequent to this product or service being in place

None

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently

None

Resource Based Pricing Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

These charges are for on-site training and installation where the client does not opt for our remote implementation.

Installation Engineer Rates = £800 per day (£100 per hour)Implementation Specialist - £800 per day (£100 per hour)See SFIA Rate Card

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or service

None

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service

NoneOther