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Services and Maintenance
2
4 Training
6 Consultancy Services
8 Installation, Commissioning and Certification
9 Testing and Maintenance
10 Spares
11 Technical Support
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We believe that ownership of lighting extends beyond the initialpurchase of the products themselves. We, therefore, offercustomers a wide range of support services to ensure that theirlighting installations not only meet basic operational and safetyrequirements on day one, but will continue to do so throughouttheir lifetime.
From training and support on how to select products for aspecific application through to the provision of routine on-sitetesting and maintenance, you can be sure that Cooper Lightingis ready to support you, whatever your need.
Emergency lighting schemes give rise to some very specificneeds and place a significant burden on the designated‘responsible person’ of a building. Ensuring that the schemecomplies with the latest standards and is tested and maintainedregularly is a legal requirement. Failure to do so can lead tounlimited fines and even imprisonment.
Cooper Lighting is a leading manufacturer of mains and emergency lighting productsfor the commercial and industrial buildings market. Our products are designed to thelatest lighting industry standards and manufactured to the highest levels of quality.
In March 2011, BAFE (British Approvals for Fire Equipment)extended the scope of its SP203 accreditation scheme to coverthe design, installation, commissioning and maintenance ofemergency lighting equipment. Cooper Lighting was the firstemergency lighting manufacturer to gain accreditation to the newSP203-4 scheme and our service team is fully trainedto inspect, test and maintain emergency lighting to the lateststandards. So, from a one-off visit to identify any deficiencieswith your system, to a routine program of testing andmaintenance, you can rest assured that your emergency lightingsystem won’t let you down.
This brochure explains the range of services we offer and howyou can access them. Some of the services are provided freeof charge, while others will be included as part of an overallquotation to supply the equipment. Where we do charge forservices, our rates are extremely competitive and we are happyto discuss with you in advance what the costs will be.
For more details, please contact ourService Department on 01302 303349
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Emergency Lighting
CIBSE approved CPD seminar
The Emergency Lighting CPDseminar gives an overview of therequirements of BS5266, how todesign an emergency lightingscheme, requirements for exit signs,data authentication and theimportance of quality. We comparealternative types of emergencylighting and the use of automatictesting. The seminar is relevant toanyone designing emergency lightinginstallations.
Central Battery Systems
CIBSE approved CPD seminar
The Central Battery Systems seminargives an insight into the design,application, standards, regulationsand preferred code of practice relatingto central battery systems and thetesting/maintenance requirementscovered by the Fire Safety Order.The presentation is aimed at consultantsand engineers looking to develop anunderstanding of central battery systemswith a view to becoming a productspecialist.
LED Lighting
RIBA approved CPD seminar
LED is fast becoming the light sourceof the future, so the LED Lighting CPDseminar helps clients understand thebasics of the technology, theadvantages and disadvantages of LED,what to look for, how to specify LEDproducts, and how to design with LEDs.The seminar is aimed at architects andconsultants wanting to understand thedifferent types of LEDs and how best touse them.
To help customers achieve a greater understanding of modern
lighting technology, Cooper Lighting offers approved CPD training
seminars in three key areas. Each seminar lasts one hour and can
be held at customers’ premises during lunchtime breaks to reduce
the impact on working time.
Training
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This training will ensure that you are competentto carry out the testing and maintenance ofyour emergency lighting system in accordancewith the latest legislation.
While our central battery systems and addressable testing
systems for emergency lighting are designed to be as
straightforward as possible, many users find it beneficial to
undergo some initial structured training on the correct operation
and maintenance of the systems. This can take place either at
your premises or at our Doncaster training facility.
Operation & Maintenance Training
Through presentations, hand-outs and hands-on experience,
we provide you with a complete overview of the system,
an introduction to its operation and functionality, guidance
on the use of fault-diagnosis charts, details of maintenance
requirements and an understanding of the installation
requirements for any future expansion.
For more details, please contactour Service Department on
01302 303349
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Consultancy Services
Pre-installation Visits
For customers purchasing addressable testing systems or
central battery systems, Cooper Lighting offers a pre-
installation site visit to discuss the finer points of system
installation and to guard against any potential pitfalls.
Primarily aimed at contractors’ project managers and installation
teams, these visits cover issues such as cable types, data loop
configuration, addressing of devices (Easicheck 2 and CEAG),
device and system operation and system limitations.
This service is included free-of-charge for customers ordering
two or more panels for the same site. To discuss your
requirements in detail, please contact the service department on
01302 303349. You might also want to consider our complete
installation, commissioning and certification service (see page 8).
A pre-installation visit will provide you withadvice on the correct method of installationand give you an opportunity to ask anyrelated questions.
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By law, building managers or owners have a responsibility
to ensure that their emergency lighting systems are
maintained in an efficient state, in efficient working order
and in good repair. Failure to comply is taken very
seriously by the courts and has already resulted in fines
of up to £500,000 and jail terms of up to 20 months.
The designated ‘responsible person’ also has to make sure
that anyone working on the system is a competent engineer.
As this is generally difficult to assess, BAFE (British
Approvals for Fire Equipment) has introduced a new scheme
that enables companies to receive third-party certification
proving their competence in the design, installation,
commissioning and maintenance of emergency lighting
systems. (BAFE operates a similar accreditation scheme for
fire alarm companies.)
Cooper Lighting was the first emergency
lighting manufacturer to gain accreditation to the new
BAFE SP203-4 scheme, so when you call us out to check
your emergency lighting system, you can be 100% confident
that our qualified engineers know exactly what they are
doing and will give you completely trustworthy advice.
Working from the BS 5266-10 checklist, we will provide you
with a report either stating that the system complies with the
regulations or identifying any deficiencies and advising on
the necessary remedial action.
For complete peace of mind, call the service department
today or speak to your local sales contact to arrange an
inspection of your emergency lighting system. We will also
be happy to talk to you about regular testing and
maintenance of your system (see page 9).
Inspection of EmergencyLighting Systems
Lighting Design
Cooper Lighting has a dedicated team of lighting design
engineers who are able to create mains and emergency
lighting schemes to meet your requirements using the
latest Relux software for 2D and 3D designs. All of our
engineers hold Lighting Industry Federation qualifications
and are ICEL accredited. For access to this free service,
please contact your local
sales engineer.
Our design team can produce a legally compliant scheme
using lighting levels in accordance with The Chartered
Institution of Building Services Engineers (CIBSE) code for
interior lighting. In addition, for a more immediate response,
we have an estimation tool which is used by Cooper
Lighting Sales Engineers to give a very quick product
specific scheme for tender purposes. The design team are
able to receive files from most sources including AutoCAD
files, PDF, etc.
In addition to standard lighting schemes, Cooper Lighting
can incorporate the latest in LED technology. Both
standard and colour changing luminaires can be used
when a dramatic effect is required. For larger projects,
we can produce 3 dimensional imagery and building
walk-throughs. To complete our design service, Cooper
Lighting can include emergency lighting complemented by
our EasiCheck addressable test system.
Using a BAFE-accredited company toinspect your emergency lighting systemnot only ensures that you receive acompetent service, but also demonstratesthat you have complied with the law.
For more details, please contact ourService Department on 01302 303349
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Cooper Lighting offers a complete central battery unit
installation, commissioning and certification service,
designed to ensure that emergency central battery
systems are in full working order and ready to respond
effectively after installation.
Our team of fully trained and experienced service engineers
can install the whole CBU system for you, including
mounting and connection of batteries. A thorough inspection
and comprehensive functional check is carried out as part of
the commissioning process. The engineer will then certify
that the system is fully operational and fit for purpose.
Installation, Commissioning and Certification
Our highly skilled engineers are experienced on the equipment you have ordered andcan draw on any necessary support to ensure a professional installation.
The costs of this service will be detailed inyour overall project quotation. For moreinformation, contact our Service Team on01302 303349.
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Testing and Maintenance
Emergency lighting is first and foremost a life-safety
system, designed to help occupants evacuate a building
without injury in the event of a mains power failure. It must,
therefore, be maintained in a peak state of readiness. If the
emergency lighting fails to function properly, then lives
could be put at risk, and organisations and responsible
individuals can be prosecuted.
To help prevent such situations arising, the Fire Safety Order
places a mandatory obligation on building occupiers to carry
out regular testing and inspection of emergency lighting
systems in accordance with the requirements of BS 5266.
It is not enough to fit an emergency lighting system and then
just forget about it. Cooper Lighting, therefore, offers a full
preventative maintenance package for all its emergency
lighting systems. The company was the first emergency
lighting manufacturer to receive third-party accreditation
under the new BAFE SP203-4 scheme, which provides a
way for organisations to demonstrate their competence in
the design, installation, commissioning and maintenance of
emergency lighting systems.
The test regime of BS 5266 requires a monthly operational test
of the emergency lighting, which may be carried out by users if
they are capable of doing so, plus a full-duration discharge test
once a year. The annual test should be performed by a
competent engineer, who must ensure that the occupants of
the building remain safe both during the test and while the
system recharges.
We have a team of trained, highly skilled engineers available
across the UK, and our service and maintenance agreements
can be tailored to suit your individual requirements. At each
scheduled maintenance visit, we will provide you with a system
status report and update your service log. These records can
then be used to demonstrate that your system has been tested
according to BS 5266. We will also identify any faults with the
system and provide quotations for rectification work.
With a Cooper Lighting service contract,your emergency lighting system will betested and maintained by skilledengineers who know the equipmentinside out. It’s hassle-free and you willhave complete peace of mind that youhave discharged your legalresponsibilities.
Please contact the ServiceDepartment on 01302 303349 todiscuss your requirements in detail.
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As a manufacturer, Cooper Lighting holds stocks of the critical
components that may be required for repairing our products in
the field. This means that, in the event of a fault, we can help
to restore your installation to full operating capacity in the
shortest possible time, which is particularly important for life-
safety systems such as emergency lighting.
All our spares are original and genuine, so you can be 100%
confident of their quality and compatibility. As we have product
documentation readily to hand, we can quickly identify the exact
part you require. If you need on-site assistance with a repair or
replacement, we can send out one of our trained service
engineers to help you.
Spares
To minimise downtime and avoid compatibilityissues, make sure you source your spare partsdirectly from Cooper Lighting.
Please contact our Service Department on01302 303349 with your requirements.
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Cooper Lighting has a dedicated Technical Support team,
staffed by fully qualified engineers who are able to offer
customers advice and guidance on a wide variety of technical
matters via telephone or e-mail.
For most technical queries, a process of systematic questioning
will enable us to diagnose the problem and advise you of the
appropriate solution. Sometimes more detailed troubleshooting
and analysis methods may be used to determine the root cause
of the problem and the best way of resolving it. If necessary, the
Technical Support team can also call on the knowledge and
expertise of our product marketing, R&D and design
departments to help resolve the issue.
The Technical Support team is also the first port of call if you
need assistance with product information, installation and
operating instructions, luminaire spacing, options for replacement
lighting, or the requirements of lighting standards.
In addition, Cooper Lighting has a dedicated team
of lighting design engineers who are able to create lighting
schemes to meet your requirements using the latest Relux
software for 2D and 3D designs. All of our engineers hold
Lighting Industry Federation qualifications and are ICEL
accredited. For access to this free service, please contact your
local sales engineer.
Technical Team01302 303240
Service Team01302 303349
Technical Support
If you have any technical issues,contacting our Technical Support Teamis the quickest way to get the answersyou need.
For more details, please call theTechnical Support Team on01302 303240 or [email protected]
Cooper Industries Plc600 Travis, Suite. 5800Houston, TX 77002-1001P: 713-209-8400www.cooperindustries.com
Head Office
Cooper Lighting and Safety LtdWheatley Hall RoadDoncasterSouth YorkshireDN2 4NB
Tel: 01302 321541Fax: 01302 367155Email: [email protected]: www.cooper-ls.com
London Project Office
Cooper Lighting and Safety LtdSuite 2, King Harold CourtSun StreetWaltham AbbeyEssexEN9 1ER
Tel: 01992 787999Fax: 01992 787222
Middle East Office
Cooper Middle EastPO Box 30861Suite 302Building 49Dubai Healthcare CityDubaiUnited Arab Emirates
Tel: + 971 4 427 2500Fax: + 971 4 429 8521Web: www.cooper-ls.com
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