service with heart

Cindy Gramke

Greetings,

Now reporting on our 43rd year, Clermont Senior

Services is proud to share that we continue to focus on

customer-centered, needs-driven community-based services

for seniors in Clermont County. Many years ago, a vision

statement was created by the agency:

We will be known by every person in Clermont County as

“the” organization that makes a difference in the lives of

older adults through exemplary, customer-focused services.

Reflecting on 2012, the majority of citizens now know us and know this is

true. Clermont Senior Services is dedicated to our culture of Service with

Heart. It is that culture and the broad spectrum of services we provide that

continue to speak to the solid foundation upon which this organization was

built and continues today.

Recently, Greg Carson and I attended a forum hosted by the area agency

on aging in Cincinnati. Representatives of health care organizations from

across the Greater Cincinnati/Northern Kentucky area were in attendance. The

focus was on discussing ways to create a more seamless network of services

for the aging population in the Greater Cincinnati area. As we listened, service

providers from other counties voiced concerns about feeling disconnected and

needing better communication between each other. Greg and I were reminded

that we are fortunate to be part of a strong network of Clermont County

agencies and organizations that work with us to protect the well-being of older

adults and their families in Clermont County.

Clermont Senior Services and that network of agencies, as well as more

informal providers such as churches and civic organizations, comprise the very

fiber of our community. By, in, and for the people of Clermont County, we

work with each other to meet the needs.

Moreover, Clermont Senior Services is committed to the citizens of this

county who consistently support the levy, which represents 68% of all revenue

needed to serve seniors. We take our accountability to taxpayers and donors

seriously. In 2012, we operated with almost $1,000,000 less revenue than in

2008.Through efficiencies and prioritizing needs, we have actually increased

service in critical need areas, such as medical transportation, adult day care

services, and home care. These and the broader spectrum of services we offer

through staff and volunteers, contribute to Clermont Senior Services being

“the” agency that provides for all services under the levy, keeping Clermont

County seniors living safely and with dignity in their own homes.

Sincerely,

Cindy Gramke

Tom Cole

Dear Friends,

As my tenure as a board member and Chairman of

the Board of Trustees of Clermont Senior Services comes

to a close, I am grateful to have had the opportunity to be

part of this organization. I consider myself honored to

have served in this position of volunteer leadership. It is

the role of the Chairman to report the State of the

Institution. I am proud to report that the state of Clermont

Senior Services, even in the most challenging of economic times, is very good.

Last year, I shared my gratitude to the voters in Clermont County for

overwhelmingly renewing the senior services levy. The community not only

trusts us, but ENTRUSTS us to provide the highest level of service possible

with the resources available and to be conscientious stewards of all dollars

necessary to protect and serve the senior residents in Clermont County.

I hope you take a few minutes to look over the data in this annual report.

Just as important as the data supporting this agency’s ability to provide

services in the most cost-effective and customer-focused way, are stories that

have been shared with us, that we are now sharing with you.

When I arrived on this board in 2005, I was enthusiastic to be part of one

of the greatest non-profit boards in our area. Because of my professional

career as an architect, I felt I could contribute something helpful to the low

income senior housing projects that Clermont Senior Services first committed

to developing with the opening of O’Bannon Terrace on July 1, 1998. Since

that time, CSS has developed six additional senior apartment communities, the

most recent of which, Dimmitt Woods in Batavia, will be ready for occupancy

early this summer. It was my privilege to be part of this effort.

There are many challenges that lie ahead. Our age 60+ population in

Clermont County is the third fastest growing in the State of Ohio. From the

2010 to the 2020 census, it is anticipated that Clermont County will increase

our 60+ population by 120%! Needs will continue to grow as resources are

likely to decline. We are committed to the greater service for those in need.

Finally, being part of a successful transition of staff leadership when

George Brown retired, and bringing Cindy Gramke into that role was a

highlight of my tenure. Now I am passing the gavel to my successor, Mick

McLaughlin, with full confidence that the agency is in good hands and will

continue its 43 year record of providing services that help Clermont County

seniors continue living safely in their own homes.

Sincerely,

Tom Cole

If you could spend time with Ron, a CSS customer, you would leave with a smile on your face. Ron is 76 years old and, despite a number of health challenges, continues to live alone with our help. He says, “I’m so proud of Clermont Senior Services. They are just wonderful!” After a fulfilling life in Florida, Ron and his wife moved to Bethel, Ohio. Sadly, his wife passed away about eight years ago. Things got even rougher. Ron lost three

brothers, leaving him the only remaining sibling. Tragedy would strike again. One of his daughters, a police officer, was shot in the line of duty, leaving her paralyzed from the waist down. A grandson suddenly fell ill and died, the result of a routine blood rest. Despite these tragic losses, Ron perseveres. Ron has several children. Some live out of state, but a couple are nearby and help as much as they can. Ron manages to live by himself with help. His neighbor takes him to WalMart every week. But he still needs help from CSS. He has a number of health issues, so a home health aide assists him with homemaking, while our Home Repair program has been instrumental in keeping Ron in his home. We repaired his bathroom, replaced a door, painted, and we clean out his gutters every year. Since Ron has limited income, we use grant money to help him with the cost of

materials, and often there are volunteers to do the work for free.

Mobility and vision are becoming more challenging for Ron, so he has not driven for several years. He says he has been using CSS transportation for 10 years and that the drivers are great. He also sings the praises of his case

manager and our home repair coordinator.

Services & Opportunities

The Lifelong Learning Program promotes opportunities for seniors to remain mentally and physically active. This is a critical element in maintaining a healthy lifestyle. By remaining active, seniors are able to postpone the need for other services, and lead healthier, happier lives. Art and craft classes include watercolor painting, woodcarving, basket weaving, flower arranging, and seasonal projects. Educational classes include computer training, garden club, and speakers. Exercise and recreational activities include Tai Chi, line dancing, billiards, basketball, volleyball, chair volleyball, Zumba, tap dancing and more.

Day trips and special events are popular too. To see the current lifelong learning catalog, visit our website at www.clermontseniors.com.

The Welcome Center (Adult Day Center) is a great option for seniors with physical or mental impairments who need socialization in a supervised setting. Emphasis is placed on the individual’s strengths and abilities. Social stimulation and group interaction are promoted. Our ratio of six participants to one staff member makes personal attention possible. Transportation is available, too. Carefully selected games and exercises allow participants to use their memory and motor skills. Each morning, caring, friendly staff are ready to greet each

person and help them enjoy their day.

Services & Opportunities

Rob and Lynne Carter, CSS volunteers, have a lifestyle that is busy and rewarding. They volunteer at CSS delivering meals, but each on their own routes! They volunteer in other capacities too. Rob met Lynne while teaching at the University of Illinois where Lynne was taking classes to receive her MBA. Since then they have lived in sixteen places around the world and have settled in Milford for now. Rob speaks six languages fluently, which was an asset when he worked overseas. Rob retired from Chevron after 32 years. Now he delivers MOWs once a week, and prepares taxes for seniors for free through the AARP tax program at our Lifelong Learning Centers When asked why he volunteers, Rob says, “Life has been good to us and I just want to give back to society.” Lynne taught school and owned a travel agency. Now she delivers meals twice a week and she also prepares taxes through the AARP program at our centers. When asked why she volunteers, she said her mother used to tell her, “You’re happiest when you are helping others.” Well this must be one happy couple, because they are always busy volunteering and helping others!

Strong leadership is vital to maintaining a quality organization. Excellent board members are a key element in providing this role for Clermont Senior Services. We sincerely thank these dedicated professional and community volunteers for their service during the last year and look forward to benefitting from their skills and expertise in the future.

Board of Trustees

Board of Trustees 2012

*Tom Cole, Chairman Mick McLaughlin, Chair-elect John Nelson, Treasurer Connie Bare, Secretary

Mary Lynne Birck *Barbara Burke Cyndi Chiaro Lee Cornett Bill Fiedler *Patti Fraley

Lee Pinkerton Tom Rocklin George Rooks *Chris Smith Mary Ellen Steele-Pierce

*Pat Webb Mary Jane West *Barbara Wiedenbein Sarah Wilson Rich Wright

*Denotes those leaving the board this year. We sincerely thank them for their service and wish them well.

Officers 2013

Mick McLaughlin, John Nelson, Connie Bare, Tom Rocklin Chairman Treasurer Secretary Chair Emeritus

Joining the board are Sam DeBonis, Matt Earley, Lisa Graham, Marilyn Johnson, Patricia Sherer, Sharon Strickland, Tom Sutton. We welcome them and look forward to adding their unique skills to the leadership of CSS.

Service Report 2012

Program Units of Service

Adult Day Service 75,233 Hours

Case Management 23,081 Hours

Home Care 91,906 Hours

Home Repair 2,884 Hours

Home & Center Meals 106,396 Meals

Senior Centers 18,699 Visits

Transportation 61,239 728,544

Trips Miles

Volunteer Services 22,119 hours

Financial Report

REVENUE—$7,635,436

EXPENSE—$7,587,055

68%

9%

9%

4%

2%3%

5%$5,212,699 Clermont County Senior Services Levy

$ 660,137 Council on Aging Passport

$ 672,834 Council on Aging State & Federal

$ 278,249 Customer Donations & Fees

$ 179,540 United Way & Community Chest

$ 274,046 Contributions & Fundraising

$ 357,931 Other

32%

18%

8%

12%

11%

3%

1%

1%4%

2% 4%

4%$2,397,500 Home Care

$1,370,574 Transportation

$ 636,149 Home & Center Meals

$ 910,160 Case Management

$ 802,081 Adult Day Service

$ 260,235 Senior Centers

$ 83,447 Volunteer Services

$ 58,985 Home Repairs

$ 313,913 Administration

$ 138,477 Development

$ 288,360 Depreciation

$ 327,174 Other

Leave a Legacy Giving is not limited to your lifetime. Gifts may be designated for a particular program, or left as unrestricted to meet the greatest need. If you would like more information about leaving a legacy by supporting Clermont Seniors Services, please call 724-1255.

Funding Partners:

Clermont County Board of Commissioners

Clermont Senior Services, Inc. 2085 James E. Sauls Sr. Drive, Batavia, OH 45103

513-724-1255

www.clermontseniors.com

info@clermontseniors.com

Clermont Senior Services Over 40 Years of Service with Heart

SAVE THESE DATES

A Killer Night Out Murder Mystery Dinner

at R.S.V.P. Wards Corner

6:00-10:00pm $50 per person

Reservations Required

Friday June 7

Touching Hearts

Gala & Auction

“Under The

Tuscan Moon”

at The Oasis Conference

Center, Loveland

6:00-11:00pm

Friday September 6

Fundraising events support Meals-On-Wheels,

Transportation, Home Care, Adult Day Care

and other programs of Clermont Senior Services.