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abService Provider Library in the Private Sector
Library Services@Swiss Re25 May 2005
1352Cipo3,v3.00
Page 2
abAgenda
Swiss Re
Highlights on the company – being in the economy
The Unit Knowledge & Information Management
Mission and positioning of the unit
Why does Swiss Re need all this?
Expectiations of the internal clients
Library Services
Products, processes, statistics
Expectations towards public librariesLibrary Services@Swiss ReGabriella Padovan24 May 2005
1352Cipo3,v3.00
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abSwiss Re
Highlights on the company
Library Services@Swiss ReGabriella Padovan24 May 2005
1352Cipo3,v3.00
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abSwiss Re – overview I
1863 founded in Zurich, today globally represented in more than 70 locations in 30 countries
Approx. 8’100 employees, 3 Business Groups, 8 Market and Investment Divisions, and a Corporate Center with 4 Divisions
Strong corporate culture
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abSwiss Re – overview II
Net income amounted to CHF 2.475 billion
Leading position in P&C reinsurance: 10.5% market share
Leading L&H reinsurer: 22.4% market share
Leading provider of financial services solutions to targeted clients
Swiss Re is rated AA by Standard & Poor’s, Aa1 by Moody’s and A+ (superior) by AM Best
* All figures are for year 2004
Library Services@Swiss ReGabriella Padovan24 May 2005
The reinsurer takes over a portion of the hazards or risks
assumed by the direct insurer
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abGlobal presence
Support from70 officesin more than 30 countries
Library Services@Swiss ReGabriella Padovan24 May 2005
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abSwiss Re’s organisation
Board of Directors
Chief Executive OfficerExecutive Board
Risk & Knowledge
Finance Communications & Human Resources
Information,Processes & Technology
Property & CasualtyAmericas DivisionAsia DivisionEurope Division
Financial ServicesAsset ManagementCapital Mangement and AdvisoryCredit SolutionsRisk Solutions
Life & Health
Corporate Centre
Business Groups
Library Services@Swiss ReGabriella Padovan24 May 2005
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abKnowledge management
Knowledge Networks
Knowledge Fairs
Individual knowledge management
Access to knowledge via Enterprise Portal
Research and library services, news services
We promote knowledge as an essential asset for success through sophisticated processes, services and infrastructure.
Library Services@Swiss ReGabriella Padovan24 May 2005
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abKnoweldge & Information Management unit
Library Services@Swiss ReGabriella Padovan24 May 2005
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ab
Unit ManagementSandra Gisin
(Marcel Hausheer/Hub Zurich)(Sheldon Ross/Hub Americas)(Michael Comerford/Hub Asia)
Management Support/Marketing
Hub Zurich
Library ServicesGabriella Padovan
Research ServicesMichael Comerford
News ServicesRetrieval & TaxonomyMarcel Hausheer
Knowledge Management SolutionsMichael Föhner
Hub Americas
Library Services
Research Services
Knowledge Management Solutions
Sheldon Ross
Hub Asia
Library Services
Research Services
Michael Comerford
Organisation chart of K&I M
Hub Munich
Library Services
Research Services
News Services
Library Services@Swiss ReGabriella Padovan24 May 2005
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abK&I M’s mission….. based on Swiss Re’s
To be the authority on managing capital and risk
To be a core supporting function enabling Swiss Re to be the authority on managing capital and risk.
Library Services@Swiss ReGabriella Padovan24 May 2005
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ab…. and goals
Ensure cost effective and timely access to business relevant information of high quality
Promote knowledge sharing
Enhance information competence (support employees in handling information)
Library Services@Swiss ReGabriella Padovan24 May 2005
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abExpectations of the clients
Speed: Fast delivery, easy access, modern technologies
Quality: High quality and reliability of information
Support: Ability to concentrate on core tasks while searching for information is done by skilled people
Reliability: Results are delivered on time, service orientation, open communication
Information at best price: Global Contracts that ensure availability of information when and where they need it
Tailored to needs: Anticipation of needs, tailoring of information
Library Services@Swiss ReGabriella Padovan24 May 2005
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abK&I M’s Service offering 2005
Library Services
Books (purchase, lending)Journals (subscription, circulation)New Publications BulletinGet AbstractMedia ManagementGlobal Library
Research & News Services
Research requests flash/Asia flashNew Articles BulletinAlertsNews Management Database
Knowledge Manage-ment Solutions
Knowledge NetworksCoursesExternal data procurementProject Management/ consultingTeamRoomsInformation retrieval capabilities
Database services (Meeting Minutes, Interactive Network Platforms)
Definition of structures required to classify unstructured information (thesaurus,
taxonomy, metadata)Library Services@Swiss ReGabriella Padovan24 May 2005
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abGlobal K&I M
Regional information centers per time zone
NEW YORK06.00
ZURICH/MüNICH12.00
HONG KONG18.00
Library Services@Swiss ReGabriella Padovan24 May 2005
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abAccess to services through the enterprise portal
Library Services@Swiss ReGabriella Padovan24 May 2005
http://intranet.swissre.com/if
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ab
Library Services@Swiss Re
Gabriella Padovan
24 May 2005
Key offerings 2004
Library: 3000 new books purchased, 3800 books lent, 2000 journals shared
Access to about 30 different databses
4000 subscribers to news products, 60’000 hits on flash
10’000 hours of research, 950 Company Information packages
16 active Knowledge Networks: designed around topics of strategic significance or business relevance with 2000 active users
Knowledge Management: 25 training courses, 60 individual workplace consultations
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abLibrary Services
Library Services@Swiss ReGabriella Padovan24 May 2005
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abThe “Zurich library” - specialities
Since almost 20 years
Virtual library – no open-shelf access to books
Acquisition concept for core topics to ensure long-term availability of books, journals, yearbooks and annual reports
10% of the 40’000 books are located with employees’
10 decentrally located open-shelf specialists’ libraries
Global lending provided for all locations globallyLibrary Services@Swiss ReGabriella Padovan24 May 2005
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abThe catalogue
Library Services@Swiss ReGabriella Padovan24 May 2005
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abTailored products
Library Services@Swiss ReGabriella Padovan24 May 2005
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abNew Publications Bulletin
Library Services@Swiss ReGabriella Padovan24 May 2005
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abStatistics of 2004
Library Services@Swiss ReGabriella Padovan24 May 2005
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abExpectations towards public libraries
Easy access to information by I-Net / good search interfaces
Meta-catalogues
Reliablility of service
Fast postal/electronic delivery
Easy processes for invoice payment (i.e. by credit card)
Service orientation, bundling services by bigger libraries also for smaller (departmental) libraries
Co-operation in new areas
Library Services@Swiss ReGabriella Padovan24 May 2005
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abWhat is it being in the economy?
What is the difference between coroprate and public libaries
Library Services@Swiss ReGabriella Padovan24 May 2005