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Service Information Bulletin
Model : KP500
LG Electronics
Revision : V1.1 (19 / Feb / 2009)
LGE Internal Use Only
2
LGE Internal Use Only
No Date Revision Country Carrier Description Page
1 22 / Dec / 2008 1.0 Global All Touch Lock -up Page.3
2 22 / Dec / 2008 1.0 Global All Crash Sound, Battery short life time Page.4
3 22 / Dec / 2008 1.0 Global All Memory Save error, No Audio, Reset Page.5
4 19 / Feb / 2009 1.1 Global All Wrong content on SBOM Page.6
5
Change History
Contact Point : Hyung Kyu Sun ([email protected])
3
LGE Internal Use Only
Touch Lock Up
Model KP500 Date 22 / Dec / 2008Country /Carrier
Global / All Carriers
Failure Info
Failure Symptom by Customer Root Cause Factory Modification Info.
Touch Lock-Up,Touch doesn't work
Human Error-Unconnected B-to-B
connector
Modification must be applied to S/N : from Oct. to Nov. 2008
Change History Repair Guide
Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB
[ □ SW □ HW ]
Check Flow
Modification Type (Solution)Reassemble the B-to-B connector between Touch Window
and Main Board
Location
1) In case you receive defective phone like this symptom,2) First, check the connection of B-to-B connector
3) If it's unconnected, reassemble this connector
Code GuideDefect Code : FLRepair Code : T3
4
LGE Internal Use Only
Touch Lock Up
Model KP500 Date 22 / Dec / 2008Country /Carrier
Global / All Carriers
Failure Info
Failure Symptom by Customer Root Cause Factory Modification Info.
Crash Sound during call,Battery Short Life time
Bent Finger of Shield CAN
Modification must be applied to S/N : from Oct. to Nov. 2008
Change History Repair Guide
Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB
[ □ SW □ HW ]
Check Flow
Modification Type (Solution)Remove the bent fingers of shield CAN
Location
1) In case you receive defective phone like this symptom,2) First, check the status of shield CAN
3) If it's unmoral such as bent, remove the below fingers
Code GuideDefect Code : A5Repair Code : T3
5
LGE Internal Use Only
SW Problem
Model KP500 Date 22 / Dec / 2008Country /Carrier
Global / All Carriers
Failure Info
Failure Symptom by Customer Root Cause Factory Modification Info.
Memory Save error /
No Audio(MP3, Ring-tone) /
When select "Widget Calendar", Phone auto-reset
SW Error
Modification must be applied to S/N : from Oct. to Nov. 2008
Change History Repair Guide
Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB
[ □ SW □ HW ]
Check Flow
Modification Type (Solution)
Improving SW
1) In case you receive defective phone like this symptom,2) You should download the latest version.3) After downloading, try to test again.
Code GuideDefect Code : A2, P3, FJRepair Code : S4
6
LGE Internal Use Only
Model KP500 Date 19 / Feb / 2009Country /Carrier
Global / All Carriers
Failure Info
Failure Symptom by Customer Root Cause Factory Modification Info.
KP500 SBOM Error Caused by BOM error
Modification must be applied to S/N : N/A
Change History Repair Guide
Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB
Wrong Contents on SVC Manual[ □ SW □ HW ]
Contents
In case you need Speaker
1. Check the SBOM in GCSC for KP500 Speaker Parts No If you have wrong Parts No in SBOM,
2. Check and modify the corrective part no you need exactly. 3. If you have wrong Speaker stock in your Country Please Return to LG Subsidiary
Check Flow
Wrong Corrective
Model P/N P/N Picture
KP500
SUSY0028004
SUSY0028005
KS500
SUSY0028004
SUSY0028004
