Service delivery in the service sector

INTRODUCTION TO TELECOMMUNICATION SECTOR

Telecommunication sector in India can be divided into two segments:

1) Fixed Service Provider (FSPs), 2) Cellular Services.

SERVICE OFFERING AND SERVICE DELIVERYFor eg. Bharti AirtelSubscription servicesCall management servicesMail, message servicesData servicesOperator servicesPhone backup

Health SectorThe Indian Health sector consists ofMedical care providers like physicians,

specialist clinics, nursing homes, hospitals. Diagnostic service centers and pathology

laboratories. Medical equipment manufacturers. Contract research organizations (CRO's),

pharmaceutical manufacturers Third party support service providers

(catering, laundry).

For eg. Baroda Heart Institute and Research Centre:

Founded on the 11th of March, 2001 the institute is unique by the fact that it is poised to become the best cardiac care centre in Gujarat and the neigbouring states.

“Single Centre Management” of cardiac ailments.

BHIRC offers the highest standards of comprehensive cardiac care.

Service delivery system

OPD ServicesIndoor ServicesCardiac surgery Interventional cardiology Round the clock servicesRegular Clinic lifestyle management and

Rehabilitation services

Education SectorINDIAN INSTITUTE OF MANAGEMENT (AHMEDABAD)

In just four decades IIMA has evolved from being India’s premier management institute to a notable international school of management.

It all started with Dr Vikram Sarabhai and a few other public spirited industrialists realizing that agriculture, education, health, transportation, population control, energy, and public administration were all vital elements.

In a growing society it was necessary to link these meaningfully with industry.

The result was the creation of the Indian Institute of Management, Ahmedabad in 1961 as an autonomous body with the active collaboration of the Government of India, Government of Gujarat, and industry.

Service offeringsMBA Level Programmes Faculty Development ProgrammeDoctoral programmeExecutive education

Banking SectorThe Indian banking sector has been well shielded by the

central bank and has managed to sail through most of the crisis with relative ease.

Public sector banks have been very proactive in their restructuring initiatives be it in or pruning their loss

assets. Apart from streamlining their processes through

technology initiatives such as ATMs, telephone banking, online banking and web based products, banks also resorted to service delivery through financial products such as credit cards, mutual funds and insurance policies to augment their fee based income.

Banking sectorBank of Baroda is one of India’s leading

commercial banks. It has significant international presence with a network of 71 offices in 25 countries including46 branches of the Bank, 21 branches of its eight Subsidiaries and four

Representative Offices in Malaysia, China, Thailand & Australia.

The Bank also has one Joint Venture in Zambia with 9 branches.

The Bank has presence in world’s major financial centers in New York, London, Hong Kong, Brussels and Singapore.

Service offering by Bank of BarodaDepositsMoney TransferTrade financeTerm loansForeign ExchangesOther services

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