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Effective
Reliable
Quality
Local
Global
Broadbent Global Customer Services
Global Customer Services
Broadbent Global Client Services – Company HistoryGlobal Client Services
Broadbent Company Profile
With innovative products and services, sustained
growth and continuous improvement programs,
Broadbent is firmly established as a market
leader for 21st century centrifuge technology.
Broadbent Global Customer Services
A dedicated team of highly skilled and
experienced personnel committed to exceeding
expectations. You can be confident of fast and
professional response with the best solution to
your service needs.
For more details on how we can positively impact
your bottom line contact :
Broadbent Global Client Services
A Division of Thomas Broadbent & Sons Ltd.
Queen Street South,
Huddersfield, HD1 3EA, England
For spares - + 44 (0) 1484 477272
For service - + 44 (0) 1484 477319
For repairs - + 44 (0) 1484 477295
Mr Simon Broadbent , Joint Managing Director
Leading a global interconnected Company
Broadbent In Brief
Thomas Broadbent & Sons Ltd, a family owned UK based company and centrifuge specialist, with roots
stretching back to the time of the industrial revolution, has evolved through 150 years of engineering
excellence. From a local start to a global presence, Broadbent has continued to develop its products & services
by working in partnership with its clients to offer world-class solutions to solid/liquid separation problems.
Broadbent Global Client Services
supports the following industry sectors & more
• Pharmaceutical – Antibiotics
• Petrochemicals – PTA, BPE, PVC
• Minerals – Calcium Carbonate, Coal
• Sweetener – Sugar, Dextrose, Fructose
• Laundry – Work wear, Hospitality, Healthcare
• Environmental – FGD, Effluents, Waste Water
• Geotechnical – Research, Experimental
A selection of Customer supported by Broadbent:
• EON, UK
• British Sugar Ltd, UK
• ASR, UK & USA
• GSK, UK
• Smith & Nephew, UK
• BASF , UK
• London City University, UK
• Berendsen, UK
• Imerys, EU
• Solvay, EU
• Indian Oil Company, India
• Chemplast, India
• Formosa Plastics, USA
• US Sugar Corp, USA
• TCI Sanmar Egypt
The UK based service team working with customer either directly,
through our regional service facilities or agency network
Broadbent Global Client Services – Vision, Mission & Values
By listening to the needs of our client’s over many
years, we aim to provide a dedicated international
& personal service. Using an advanced ERP system
we can pass on the benefits of our supply chain to
customers:
• Fast quotation/order processing
• Rapid despatch by most effective method
• “Can do” attitude to helping customers
• Improved Customer Relationship Management
• Sophisticated stock management system
• Only source of OEM approved parts
Our Global Service Vision
To provide unrivalled service support globally to
ensure the highest life time value of your
Broadbent equipment.
Our Global Service Mission
To be the preferred provider for efficient, effective,
reliable solutions, delivery & performance.
To ensure our Clients benefit from Best in Class
Customer service, quality spares and repairs.
Our Global Service Values
Long term sustainable relationships
Value for Money
Sharing of good practice
Broadbent Thailand Workshop
& Service Centre
Broadbent China Manufacturing
Facility & Service Centre
Broadbent USA Service Centre
Broadbent UK Manufacturing Facility,
Service Centre & Technology hub
There is always a solution to a problem
if we work hard enough with our customers
Regional Offices Strategically Located
Global Client Services
Broadbent have a large inventory of spares covering the wide range of products and industries . A
sophisticated ERP system manages inventory levels based on real usage data to ensure we have the
right parts available when our customers need it. In addition we hold strategic stock to cover the
unexpected.
Global Client Services Broadbent Global Client Services - Spares
Key advantages of using Broadbent for your spares
needs
• Manufactured parts guaranteed to be right
• Purchased part bought directly from the OEM
• Parts that are traceable and certified
• Spares located strategically around the world
• ERP Managed
• Broadbent & Other Makes
• 24/7 Availability
• Out-of-hours contact number
• Compatibility assured
• Engineering advice
• Replacement options for obsolete parts
• Extensive archive of drawings,
manuals & software
• Installation and repair options
• Non-Broadbent parts readily available
Broadbent’s are a DfT ‘Known Consignor’
which means fast delivery by air
Vega Systems UK is wholly owned subsidiary
of Thomas Broadbent & Sons who provides
full service back-up to the UK laundry market.
We are here to
Broadbent Global Customer Services – Site Service
Broadbent is committed to supporting our customers throughout the lifetime of their
Broadbent equipment. The delivery of your Broadbent is the first stage of a long
process lasting many years and ongoing support will ensure the productivity and
reliability of your equipment is optimised. Sites services offered by Broadbent include
- Offloading at site & installation
- Site acceptance test & commissioning
- Optimisation of performance & site trials
- Basic on site maintenance
- Major overhaul & upgrade
- Breakdown call out
- Planned maintenance & service programs
- Technical advise to assist site engineers
- Skills to work on non-Broadbent equipment
- On site training of operators & maintenance teams
- Backed-up by design team
Qualified & experienced team with the skills to do the job
Global Client Services
Service Packages to suit your budget
ComprehensiveRegular inspection & checks at agreed intervals including
parts with priority call out service
EssentialRegular inspection & checks at agreed intervals excluding parts
Broadbent’s extensive manufacturing facility serves equally well as a Repair centre. With its own
dedicated team, we offer a rapid turnaround service. Broadbent’s workshop has sophisticated CNC
workstation plus a number of specialist pieces of equipment specifically design for machining,
balancing and testing of rotating equipment .
Broadbent Global Customer Services – RepairsFirst choice for Second-hand
Repair services offered include
- Strip, inspect and report including NDT
- Overhaul with basic components, e.g. bearings, seals, etc.
- Repair & recovery of wearing components, e.g. wearing
surfaces
- Upgrade of controls & drives system, e.g. hydraulic to
electric
- Refurbishment of whole machine s to latest standards., e.g.
ATEX
- Gas purging systems for hazardous area working
Experience gained over many years of design, manufacture
and service support means we have become very adept in
keeping equipment operating safely and reliably for many
years beyond the standard design life and at a reasonable
cost.
All upgrades are in accordance with current regulations, ATEX
compliant with ISO 9001 2008 standards.
Sugar Basket Before & After Refurbishment
Batch chemical centrifuge overhauled &
upgraded to latest standards.
Global Client Services
Tungsten carbide tiles fitted to conveyor blades
on decanter centrifuge for wear protection
Skilled labour force perform repair
to same standard as new machines
Customer Services
Broadbent Global Client Services - Non-Broadbent
Broadbent‘s experience extends far beyond its own products and we also offer spares, site services
and repairs for other makes of centrifuge. The principal of design, operation and maintenance are
universal and the skills and experience gained over many, many years allows us to support non-
Broadbent customers at whichever level needed. In addition, the UK manufacturing facility is open for
sub-contract welding and machining work.
Comprehensive machining facilities
available for sub-contract work
Basket for Reineveld centrifuge
designed & manufactured
by Broadbent in Duplex stainless steel
Major overhaul of Lavatec continuous
batch washer in UK workshop
Sophisticated balancing equipment available
for balancing of major rotating components
including drums, impellers, fans, etc.
Global Client Services
Other makes of centrifuge repaired in our workshops include Sharples, KHD, KMPT, Western States.
Other makes of centrifuge for which Broadbent has manufactured major components include BMA,
FC, TSK, Reineveld and Western States. All replacement parts are Broadbent designed and
manufactured in our own workshop.
Thomas Broadbent & Sons Ltd.
Queen Street South,
Huddersfield, HD1 3EA, England
Tel: +44 1484 477200
Fax: +44 1484 516142
e-mail: [email protected]
Web: www.broadbent.co.uk
Broadbent Incorporated
P.O. Box 185249, 2509 Gravel Drive,
Fort Worth, Texas 76118. USA.
Tel: +1 (817) 595 2411
Fax: +1 (817) 595 0415
e-mail: [email protected]
Broadbent Thailand
88 Moo 5 T. Muang A. Muangchonburi
Chonburi 20130, Thailand
Tel: +66 38 399340-1
Fax: +66 38 399342
e-mail: [email protected]
Broadbent China
Banqiao Road, Guangling Industrial Park,
Yangzhou, Jiangsu,
China, 225004
Tel: +86 514 87871962
Fax: +86 514 87242655
e-mail: [email protected]
www.broadbent.co.uk
Global Client Services
