September 2015

Lemon Tree Hotels win the Asian Human Capital Award 2015

We are the proud winner of the 2015 Asian Human Capital Award. Lemon Tree Hotels is the only Indian company to win this award from amongst 40 multi-industry contenders across Asia. The esteemed award was presented to our CMD, Mr. Patu Keswani, in the award ceremony held in Singapore. The awards committee appreciated Lemon Tree for building effective strategies to mainstream Persons with

Disability. The award also establishes Lemon Tree Hotels as one of the leading companies in Asia to follow innovative and cutting-edge diversity practices.

The Platinum Abba, stayed at the Lemon Tree Premier, Delhi Airport during the course of their stay in Delhi amidst which they performed at the Sirifort Auditorium in south Delhi. PLATINUM was formed as a 6-piece band in 1997 - under their original name of Platinum ABBA - with the sole aim of becoming the best "ABBA" tribute band in the World.

Top Mentions

Lovely guest feedback letters Meet our in operations who got the maximum appreciation from guests on TripAdvisor & GSTS for their refreshing service Mithilkesh Kumar F&B Service RFHDL 276 Chandraprakash Yogi Front Office RFHJP 260 Deepak Kumar F&B Service RFHDL 198 Lucky Verma Food Production RFHDL 130

Amit Kumar Housekeeping RFHJP 128

Meet our in sales who have garnered the maximum revenue from room nights and put up a truly spirited performance. Location Room Nights | Income(lacs) Praveen Rai Cluster 1-Delhi 2,855 | 53.75L Sanjeet Sheoran Cluster 1-Gurgaon 1,555 | 52.21L Rohit Chopra Cluster 1-B’lore 1,717 | 50.12L Amanjit Singh Cluster 1-Gurgaon 1,285 | 41.03L Sujadh Khan Cluster 1-B'lore 1,230 | 38.95L

The Top 5 Rockstar Performers have been rewarded for their exceptional performance this month. It is also noteworthy to mention Amit Kumar, Charushree, Prakash, Gaurav Malik, Praveen Kumar, Nirmal Sahu, Sumit Sharma and Taufik Sawar, have already bagged the monetary reward for this quarter and hence is not featuring in the Rewards list.

LTPGN1 LTPGN1

LTH

DN

From LTHWF Files The long staying guest from Germany was on his premier visit to India. He was intrigued about the city and wanted to explore the same. However, concerned about his safety, Manohar offered the guest to accompany him to explore the in and out of Bangalore. The guest appreciated the same and thanked him for the hospitality. Kudos to you!

From LTHWF Files When a Platinum guest requested for a sudden cab service, but could not be immediately served due to non-availability of cabs. Basavraj, from security, realised the criticality of the moment and offered to drop her carpooling along with other guests going the similar direction. He also explained the situation to the guests and apologised for the inconvenience. His move was well appreciated by the guests Way to go Basvaraj!

From LTHWF Files

From RFHHY Files On a night of heavy check in at the RFHHY, Sai, from maintenance, realized the severity of situation and immediately went over to the Front Desk to assist the night GSA in the checking in process. On the same night, due to RFHHY being sold out, a guest had to be shifted to LTPHY1. However with only one person being at the Front Desk, Srinivas, the security officer, jumped in to help the guest and escorted him to the premier hotel. We are proud of you !

Vimla and Ravinder from the Housekeeping department of the respective hotels, went out of the way to return the guests money, Rs. 25000, and a gold chain, found lying in their rooms after checkout. We appreciate their honesty and applaud their work. You make us proud!

When a guest suddenly extended her visit in India, she requested for a local SIM card. However, due to immediate unavailability, the SIM could not be given to her. Saikat, from the front office, without causing any further inconvenience to the guest, handed over his own personal SIM card to her. The guest was very overwhelmed by this gesture and appreciated the same on various fronts. We are proud of you Saikat!

From LTHDN & LTEDM Files

LTHAR:Dressed to Kill LTV

LR

:Lo

ok w

hat’

s C

ookin

g?

LTH

CD

: Eyein

g th

e T

arg

et .

LTHCN2:One fine Luncheon

LTPDL1:On a Happy day out!

Balance the Ball | LTPDL1

Aiming to Score | LTHDN Last Man Standing | LTHEC

Balancing the Lemons | LTPGN1

Racing Times | LTHHP

Lemon Tree Premier

Lemon Tree Hotels

Red Fox Hotels

Total Group

Total Revenue (Rs Lakhs)

RPD

Total Revenue (Rs Lakhs)

RPD

Total Revenue (Rs Lakhs)

RPD

Total Revenue (Rs Lakhs)

RPD

LTPBL1 233 157

LTPGN1 125 69

LTPHY1 294 183

LTPJP1 73 61

LTPDL1 386 235

RFHED 61 59

RFHJP 75 108

RFHHY 95 104

RFHDL 141 171

Total 2930 2184

FINANCIAL PERFORMANCE FOR

SEPTEMBER 2015

LTHAH 83

LTHAR 130

LTHEC 207

LTHCD 92

LTHCN 139

LTEDM 49

LTABR 94

LTHUV 49

LTHIN 96

LTVLR 24

LTHHP 98

LTHWF 107

LTHDN 69

LTHCN2 83

LTHGB 105

LTHVD 24

73

77

135

74

91

41

45

40

80

16

101

91

43

36

78

17

GSTS FOR SEPTEMBER

2015

Lemon Tree Premier

Lemon Tree Hotels

Red Fox Hotels

Overall Scores

Overall Scores

Overall Scores

Overall Satisfaction

Overall Satisfaction

Overall Satisfaction

Value For Money

Value For Money

Value For Money

Will You Recommend

Will You Recommend

Will You Recommend

Will You Return

Will You Return

Will You Return

LTPBL1 91.37% 92.28% 91.00% 94.70% 92.29%

LTPGN1 90.38% 91.75% 87.98% 91.28% 90.70%

LTPHY1 89.55% 90.63% 87.82% 91.80% 90.37%

LTPJP1 89.97% 91.53% 91.19% 92.34% 91.06%

LTPDL1 90.66% 93.81% 90.41% 92.78% 86.27%

LTHAH 94.15% 94.36% 91.08% 95.55% 94.86%

LTHAR 91.05% 91.40% 88.96% 93.66% 93.03%

LTHEC 92.53% 93.65% 93.02% 96.71% 96.24%

LTHWF 91.55% 92.15% 91.11% 93.89% 92.62%

LTHCD 95.27% 94.96% 95.27% 95.17% 94.62%

LTHCN 85.99% 88.52% 81.93% 85.47% 84.34%

LTEDM 93.98% 95.85% 92.63% 97.15% 96.81%

LTABR 92.87% 94.60% 90.82% 93.18% 90.89%

LTHUV 85.54% 88.01% 79.55% 90.29% 91.17%

LTHIN 92.25% 92.98% 92.95% 95.86% 96.12%

LTVLR 88.98% 91.03% 85.51% 92.04% 89.46%

LTHHP 86.29% 85.78% 86.74% 88.02% 87.84%

LTHDN 93.84% 94.24% 93.29% 94.66% 92.50%

LTHCN2 89.37% 90.05% 85.68% 91.90% 91.59%

LTHGB 91.51% 91.61% 92.03% 93.11% 91.84%

RFHED

94.05%

97.60%

93.26%

91.75%

93.53%

RFHJP 90.73% 90.78% 89.97% 91.68% 91.33%

RFHHY 90.02% 90.73% 90.72% 91.59% 89.97%

RFHDL 92.71% 93.60% 91.14% 93.64% 91.46%

Ravi Kumar Yadav F&B | LTHAH

Vijayaramachandran HK | LTHCN2

Saharaj F&B | LTHCN

Debasish Jena HK | LTABR

Ravinder Kumar HK | LTEDM

Rojumon R Engg | LTVLR

Mayur Deshmukh FO | LTHAR

Habeeb Abdullah Alkaf FO | LTPHY1

B. Divya F&B | RFHHY

Mahesh Gurjar HK | RFHJP

Sukhram Lohar F&B Pdt | LTPGN1

Moni Ram Sharma F&B | LTHUV

Gavvala Mallesh FO | LTHGB

Sheetal F&B | LTHVD

Pushkar Mishra F&B Pdt | RFHED

Dhananjay F&B | RFHDL

Ashok Kumar K Engg | LTPBL1

Daleep Kumar HK | LTHDN

Sumit Kumar F&B Pdt | LTHIN

Chandan KJ HK | LTHWF

Jasbir Singh F&B | LTHCD

Jyoti Singh HK | LTPDL1

Stanely Josep F&B | LTHEC

Ravi Prakash FO | LTHHP

N.Ravi.Shankar Rao Fin | LTPJP1

Gajendra Singh F&B Pdt | LTHAH

Amal Pathak F&B | LTHDN

Nithesh FO | LTHCN

Rohit Kumar HK | RFHDL

Shambhu Naik FO | LTABR

Naresh Rana FO | LTPDL1

Naveen Kumar HK | RFHED

Sham Tabarez HK | LTHEC

Jitendra F&B | LTHVD

Lanthailung Dangmei F&B | LTHCN2

Dhananjay Singh F&B | LTHWF

Bhupander Yadav | LTPGN1

Suman Sunar F&B Pdt| LTHGB

Chhotu Malviya HK | LTHIN

Vishnu C P F&B Pdt | LTVLR

Upender HK | LTPHY1

Deepak Mishra F&B | LTHAR

Pankaj Sharma FO | RFHJP

Swamy F&B | RFHHY

Jaffar Sheriff FO | LTPBL1

Mansavi Sharma Sales | LTEDM

Shantanu Singh Rathore HK | LTHUV

Kaustubh Kulkarni Sales | LTHHP

NIPINDER F&B | LTHCD

Nitesh Cedrick David FO | LTPJP1

Ravi F&B | LTPDL1

Harpreet Chhatwal Sales | LTHUV

Suman K.C F&B Pdt | LTEDM

Rahul Singh Bisht F&B | LTHDN

Naresh Kumar F&B | LTABR

Abhishek Anand FO | RFHED

Tarik Aziz Engg | RFHHY

Rakesh Keer F&B | LTHIN

Khumraj Gurung F&B Pdt | LTHWF

Samrjit Shaw HK | LTHAH

Harish Engg | LTPHY1

Nikku Siwach HK | LTPGN1

Ramnarayan Yadav F&B | RFHJP

Ashwani Kumar

F&B | RFHDL

Sheema HK | LTHCD

Alokali V Chophy FO | LTHCN2

Mithun HK | LTHVD

Vishal V

F&B Pdt | LTVLR

Ravi Nagarjuna Reddy Engg | LTHGB

K R Deepa F&B | LTPBL1

Harish Reddy

HR | LTHCN

Jagdish Thosar HK | LTHAR

Upendra Paramanik Engg | LTHEC

Ganesh Kakade Engg | LTHHP

Raj Shekhar HK | LTPJP1

Hotel

Target hours till August

Actual hours till August

LTP

LTPGN1 1485 1495

LTPBL1 1485 1801

LTPHY1 1485 1912

LTPJP1 1980 2463

LTPDL1 1980 2059

TOTAL LTP 8415 9730

LTH

LTHUV 891 1208

LTABR 1188 1302

LTHHP 891 926

LTEDM 990 1219

LTVLR 693 778

LTHAR 990 1078

LTHIN 1881 1977

LTHCN2 693 699

LTHCN1 1089 1550

LTHEC 990 1014

LTHAH 990 998

LTHWF 990 997

LTHCD 900 963

LTHDN 800 998

LTHGB 1200 1345

TOTAL LTH 15300 18109 RFH

RFHJP 1000 1300

RFHED 1200 1335

RFHHY1 1500 1896

RFHDL1 1400 1953

TOTAL RFH 5100 6483

TOTAL GROUP 28900 35082

Swachh Bharat Ticker

On 2nd October 2015, LTVLR, LTPHY1, LTPGN1, RFHHY and LTHHP refreshed

the pledge for the Swachh Bharat, Swasthya Bharat endeavor for 2015-2016. All

employees were an active part of the activity.

LTHAR and LTHGB organized a medical and blood donation camp wherein many of our

hotel staff donated their blood. The medical camp organised at LTPDL1 and RFHDL saw

most employees come up and get themselves a free health check up at the hotel

premises. You fill our hearts with pride!

The Functional Excellence Program of the Finance and HR departments were culminated at Jaipur for this year.

The learning sessions proved to be a great motivation and made the event a

huge success. Here are a few glimpses of the grand

event.

The 13th birthday of Lemon Tree Hotels was celebrated with great fun and frolic across all the 27 hotels in 16 cities. A very Happy Birthday Lemon Tree Hotels. The birthday bash had the staff and guests engage in various fun and frolic activities. Many hotels were also a part of different charities and spread smiles sharing their joy with the underprivileged.

RFHDL organised an internal Chef’s Competition . The chefs had to prepare a 3 course meal from the western, pan-Asian, Chinese and Indian cuisine. A wide variety of food was prepared for the judges and after much ado, Chef Harvinder Singh, Chef Ravinder Singh and Chef Mukesh Kumar were declared the winner of the same.

The RFHDL’s FO team member Lalit Kumar (Bell Boy-SHI) has been awarded with the third position in XIX National Games of deaf held at Gandhinagar, Gujarat from 10th -14th September 2014 in Swimming 4x50 free style relay event. The award was given to him by the Bihar Government on 29th Aug’15. Way to go Lalit!!

The festivities of Ganesh

Chaturthi and Id- ul- Zuha

were joyously celebrated

across Lemon Tree.

Both staff and guests took part in the

celebrations with equal

enthusiasm and vigor.