September 2013 Slide 2 Now Introduction Our journey up the
Sunday Times top 100 Agenda I. Weaknesses II. Resolutions III.
Challenges IV. What we have learned Slide 3 Now Weaknesses Employee
Engagement Issues: Staff didnt feel like they had a voice
Complaints werent tolerated No mechanism for sharing ideas
Resolutions: Engagement Days Quarterly innovation groups Slide 4
Now Weaknesses Training Issues: Lack of practical training Lack of
engagement with external trainers Not enough follow up Basic
management training Resolutions: Nicoll Curtin Roundtables Clients
Uncensored Management Bootcamp Recruitment Bootcamp NC Academy
Slide 5 Now Weaknesses Brand and Culture Issues: Lack of
understanding about who we are Company plan Loyalty to the company
Giving back Resolutions: New brand proposition 5 year plan Hiring
standards CSR programme Slide 6 Now Challenges Resistance to change
Financial investment Rejecting of ideas I want it now mentality
Churn Slide 7 Now What we have learned Patience the pay off
Importance of Senior stakeholder engagement To really listen Accept
past failures Ideas can come from anywhere Consistency is key Sales
have gone up Slide 8 Thank you
