Sept Oct Training Guide 2014

MSECTraining Guide | September-October 2014

california

All for Our Training!

NEVADA

303.894.6732 | [email protected] | MSEC.org1 September-October 2014

CONTENTS

SEPTEMBER-OCTOBER 20143-6 LEGAL COMPLIANCE Employment Law & Labor Relations Issues

7-8 COMPENSATION & BENEFITS

9-10 DEVELOPMENT Support & Administrative Staff

11-12 DEVELOPMENT Communication

13-14 DEVELOPMENT Training & Personal Development

15-20 DEVELOPMENT Supervision

21-22 STAFFING Core & Strategic Human Resource Training

25-26 MISSION CRITICAL Technical Training

MSEC MEMBERSHIP MEETINGSDo you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us each month for a free lunch or webinar and learn how to maximize your membership.

Most classes listed are also available as an on-site.See MSEC 2014 Training Catalog for full class descriptions.

THREE EASY WAYS TO REGISTER FOR MSEC CLASSES!

1. Call 303.894.6732

2. Email [email protected]

3. Go Online MSEC.org

Follow MSEC

In honor of our 75th Anniversary our Training Guide cover will feature one of the core states where MSEC currently provides membership services.

Lunch - September 11, 12:00pm-1:00pm

Webinar - October 9, 10:00am-11:00am (MST)

September-October 2014 2

TRAINING IN FOCUS MSEC remains committed to providing quality, innovative and con-venient training for our membership. Our September-October train-ing schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

CLASSES FOR PROFESSIONAL DEVELOPMENTAffirmative Action and Recruiters: What Recruiters Need to Know p 3

Mediation Certificate Program p 5

Compensation Administration II: A Day in the Life of a Compensation Professional p 7

Practical Problem Solving for Support Staff p 9

Priority Management: Working Sm@rt with Microsoft Outlook p 10

Writing Proposals That Win p 12

Negotiation for Win/Win Results p 13

c o m i n g s o o nWa t c h f o r m o r e i n f o

Luncheon Celebration!

Save the Date!please join us for MseC’s 75th anniversary

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Sewall Ballroom

Denver

September

26th2014

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LEGAL COMPLIANCE

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions

EMPLOYMENT LAW & LABOR RELATIONS ISSUES LEGAL COMPLIANCE


EMPLOYMENT LAW & LABOR RELATIONS ISSUES

Affirmative Action and Recruiters: What Recruiters Need to KnowThis half-day class covers essential aspects of Affirmative Action for recruiters and includes regulations, plan contents, statistical reports and narratives, and data collection and management. Also covered are invitations to self-identify, how to define applicants, postings, tracking, data management, the Internet Applicant Rule, and other valuable information. Outcomes: Develop a plan to implement requirements while consider-ing the recruiters’ current process and goals.Who Should Attend: Recruiters and HR Professionals administering affirmative action programsSep 5 (DN) 8:30-12:00 $125

Affirmative Action Workshop: An Introduction * HRCI

Organizations with government contracts or subcontracts in excess of $50,000 and with 50 or more employees, and financial institu¬tions need to develop and maintain an affirmative action plan. This session provides fundamentals, describing who is required to have a plan, compliance requirements, parent and subsidiary issues, and the inter-net applicant rule. Participants learn about statistical reports, workforce analyses, adverse impact plans, action-oriented programs, compliance reviews, hiring, and compensation issues.Outcomes: Take appropriate steps before your organization is confronted with a DOL audit.Who Should Attend: EEO managers and all responsible for complianceOct 28-29(DN) 8:30-4:30 (day 1) 8:30-12:00 (day 2) $250

Americans with Disabilities Act: Managing Disabilities in the Workplace * HRCI

Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to prop-erly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is “reasonable,” and what to do if there is no reason-able accommodation.Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace.Who Should Attend: HR Professionals, Legal Staff, Managers, and SupervisorsOct 2 (DN) 8:30-12:00 $125

COBRA Workshop * HRCI

This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices.Outcomes: Develop and follow a COBRA-compliant process.Who Should Attend: HR Professionals, Benefit and Risk Managers Sep 23 (DN) 8:30-11:30 $125Upcoming Date Dec 4 (DN)

Discrimination in the Workplace: The Law of EEO * HRCI

This is an overview of federal and state civil rights laws, along with prac-tical tips employers can implement to reduce exposure for discrimina-tion charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints are also discussed, along with how to protect against retaliation complaints and recent legal developments in discrimination law.Outcomes: Understand EEOC processes and theories of discrimination to prevent claims.Who Should Attend: HR Professionals, Managers and Supervisors Sep 9 (FC), Oct 8 (DN) 8:30-3:30 $175

Drug and Alcohol: DOT/Federal Motor Carrier Drug and Alcohol Testing RegulationsThis class certifies supervisors for Department of Transportation (DOT) mandated drug and alcohol testing procedures, and includes determi-nation of reasonable suspicion, and detection of physical, behavioral, speech, and performance indicators of alcohol and drug misuse. Policy considerations are reviewed, as is acquiring drug and alcohol testing information from previous employers. Outcomes: Certification for detecting signs of misuse and following proper procedures.Who Should Attend: All levels of management in the transportation industrySep 9 (GJ) 8:30-12:30 $125Upcoming Date Nov 7 (DN)

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO


LEGAL COMPLIANCE




Drug and Alcohol: Substance Abuse—Detection, Drug Testing, and Policy Development HRCI

Participants learn important considerations, the type of testing best for the workforce, how to draft and communicate an effective policy, FMLA and ADA testing policy issues, and how to deal with abuse at work, in-cluding documenting changes in performance and behavior, coaching, counseling, and correcting behavior. Outcomes: Detect the signs of substance abuse and handle it when it happens at your workplace. Who Should Attend: Managers, Supervisors, and Driver Supervisors Oct 15 (DN) 8:30-12:00 $125

FMLA: A Guide for Human Resources * HRCI

Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and manag-ing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms.Outcomes: Successfully administer FMLA leaves at the workplace.Who Should Attend: HR Professionals and Legal Staff Sep 17 (FC), Oct 17 (DN) 8:30-3:00 $175Upcoming Date Nov 13 (AZ)

Revised! Garnishments and Income Withholding Orders * HRCI

Garnishments and other orders are complicated. This class teaches what a valid garnishment is and what types of garnishments attach to employee wages. It also covers how forms of garnishments differ from one another, discusses tax levies and student loan garnishments, and reviews employer obligations for health insurance and national medi-cal support orders.Outcomes: Respond to garnishments and income assignments prop-erly.Who Should Attend: HR Professionals, Payroll StaffOct 21 (DN) 8:30-3:00 $175

Harassment Prevention for Managers and Supervisors * HRCI

Participants learn about the meaning of the term “hostile work environ-ment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retalia-tion claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Outcomes: Understand how to respond to and stop harassment at your workplace. Who Should Attend: HR Professionals, Managers, and SupervisorsSep 4 (DN), Sep 16 (AZ) 8:30-11:30 $125Upcoming Date Nov 18 (DN)

HIPAA: Health Insurance Portability and Accountability Act * HRCI

This is an overview of the privacy rules and portability requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act from a Human Resource perspective. The session will review key terms under the rules, including Protected Health Information (PHI), covered entities, and business associates. Also discussed are special enrollment rights, certificates of creditable cover-age, and security requirements including reporting requirements for security breaches. Outcomes: Apply a clear understanding of legal requirements to work-place circumstances. Who Should Attend: HR Professionals, Benefit and Risk Managers Oct 6 (DN) 8:30-12:15 $125

Investigations in the Workplace * HRCI

This class guides participants through the entire investigation process beginning with the notice of an issue, how to define it, and how to determine the employer’s responsibilities. Next is a discussion on planning the investigation, interviewing those with knowledge, and evaluating the evidence, including assessing credibility, communicat-ing findings, and taking action.Outcomes: Recognize when an investigation is needed and how to proceed.Who Should Attend: HR Professionals, Legal Staff, Managers, and SupervisorsOct 7 (DN) 8:30-4:00 $175

Employment Law classes continued on page 5


LEGAL COMPLIANCE



Investigations in the Workplace: Two-Day Workshop ** HRCI This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. When, what, how, and why to investi-gate is covered, along with the structure and content of investigation reports.Outcomes: Follow clear practices to successfully conduct investiga-tions.Who Should Attend: HR Professionals, Legal Staff, and those respon-sible for investigationsSep 10-11 (DN) 8:30-4:00 $295Upcoming Dates Nov 17-18 (DN)

Legal Issues in Managing Employees for Governments and Special Districts * HRCI

This seminar reviews key federal and state laws affecting employment decisions of local government, special districts, and quasi-governmen-tal agencies. It covers constitutional and due process concerns, along with the Open Records Act, that apply to public sector employers. Also covered are legal topics relating to interviewing and selection, civil rights, medical and safety Issues, pay practices, and separation and discharge.Outcomes: Make legally informed management decisions in a government and quasi-government environment.Who Should Attend: Public Sector or Governmental HR Professionals, Managers, and SupervisorsOct 23 (DN) 8:30-4:00 $235

Legal Issues in Managing Employees for Supervisors and Managers * HRCI This seminar reviews key federal and state laws affecting the employ-ment decisions that managers and supervisors make. It walks partici-pants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination.Outcomes: Make legally informed management decisions in managerial and supervisory roles. (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Who Should Attend: Managers and SupervisorsSep 30 (DN), Oct 7 (AZ) 8:30-4:00 $235Upcoming Date Dec 3 (DN)

Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation * HRCI

This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensa-tion Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues.Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns.Who Should Attend: HR Professionals, Managers, and SupervisorsOct 27 (DN) 8:30-3:00 $175Upcoming Dates Nov 13 (CS), Dec 11 (AZ)

Mediation Certificate ProgramIn this course, participants practice mediation skills including negotia-tion, framing and reframing, raising conflict constructively, dealing with deadlocks, working with attorneys and other advocates, and resolving ethical dilemmas. The mediation process and the difference between arbitration, mediation, coaching, advocacy and counseling is explored. After completing this 40-hour mediation course, participants will re-ceive a Certificate of Completion from MSEX, satisfying the entry-level requirements of a Professional Mediator.Outcomes: Implement practical mediation skills through interactive study including live practice.Who Should Attend: Those who must resolve conflict in the workplaceOct 27-31 (DN) 8:30-4:30 $1,450

National Labor Relations Act and Non-Union Workplaces, What You Don’t Know Can Hurt You ** HRCI Is the social media policy in your employee handbook an Unfair Labor Practice? If an employee is terminated, can the National Labor Rela-tions Board force you to reinstate the employee or pay back wages? This half-day class focuses on labor laws, agency rules, and cases that apply to non-union workplaces, and will highlight current trends in NLRB policy and Unfair Labor Practices process. Outcomes: Protect your organization against claims from non-union employees. Who Should Attend: HR Professionals, Managers, Supervisors, and in-house CounselSep 4 (DN) 8:30-12:00 $125 Upcoming Date Nov 7 (DN)



LEGAL COMPLIANCE



OSHA: Recordkeeping Requirements—How Do They Affect You? HRCI

This seminar covers proper recording of injuries and illnesses and reviews the major recordkeeping requirements. OSHA recordkeeping is complicated. If done well, it can set a positive tone for OSHA’s review of an organization. Participants will learn how to create a good impres-sion by learning why recordkeeping is necessary, who must recordkeep, the criteria and classifications for recordable injuries and illnesses, and how to fill in OSHA forms 300, 300-A and 301.Outcomes: Manage your records properly and with confidence.Who Should Attend: Personnel responsible OSHA forms 300, 300-A and 301, and medical/exposure recordsOct 28 (DN) 8:30-3:30 $175

Workers’ Compensation Basics * HRCI

Participants are introduced to the basic provisions and procedures of the Colorado Workers’ Compensation Act. Coverage under the Act is explored, along with the employer’s obligation, ensuring compliance, and avoiding penalties. Benefits awarded by the act are explained, along with when an injury is compensable, and limitations on mental or emotional stress benefit awards.Outcomes: Properly report and investigate work related injuries and close claims. Who Should Attend: HR Professionals and those handling workers’ compensation claimsSep 26 (DN), Oct 21 (FC) 8:30-4:00 $195

Workers’ Compensation: The Advanced Workshop * HRCI

This session provides managers and administrators with information to properly manage injured workers in order to maintain productiv-ity within the bounds of the Colorado Workers’ Compensation Act. Participants learn answers to common problems surrounding the man-agement of workers’ compensation claims, including return to work solutions, leave policies, who is and is not an independent contractor, terminating the injured worker to avoid retaliation, doctor appoint-ments, recreational activities, and cost containment. Outcomes: Administering complex claims and tackling day-to-day issues.Who Should Attend: Workers’ compensation specialists and anyone with workers’ compensation responsibilities.Oct 24 (DN) 8:30-12:30 $125

* The Employment Law Certificate ProgramThese classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

**The Labor Relations Certificate Program These classes can also be taken as part of the Labor Relations certificate program. This program is for those who want a deeper understanding of labor law and union issues.


COMPENSATION & BENEFITS

Benefit Administration: FSAs, HSAs, and HRAsFlexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and Health Reimbursement Arrangements (HRAs) can offer significant tax savings for both employees and the organization. This class will focus on comparing plan features and determine which model is best for your organization, helping to recognize legal requirements such as HIPAA, COBRA, and ERISA, and acquiring the latest information on adoption trends. We will end with identifying the impact of Health Care reform on FSAs, HSAs, and HRAsOutcomes: Gain knowledge on the legal, design, implementation, and administration aspects of the various types of reimbursement accounts.Who Should Attend: Benefit Consultants, Managers, and Administra-tors responsible for health insurance benefitsOct 2 (DN) 8:30-4:00 $175

Benefit Administration: The Basics from A to Z HRCI

Participants learn the basic concepts of employer-sponsored benefits including health and welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal issues, and administrative considerations. Individuals participate in skill-building exercises to enhance their understanding of the mate-rial, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, and compliance with federal laws, including health care reform.Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health and medical spending programs.Who Should Attend: HR Generalists, new Benefit Specialists, and anyone wanting an updateOct 23-24 (DN) 8:30-4:00 $295

Benefit Administration: The Basics from A to Z for Public Employers HRCI

Individuals will participate in skill-building exercises to enhance their understanding of the material. This class will cover administration and design, the role of benefits in a total rewards strategy, funding, mandated benefits, and federal laws, including Health Care Reform and health plan options.Outcomes: Understand the basic concepts in all benefit areas. This class focuses on the unique needs of the public sector and religious organizations.Who Should Attend: HR Professionals working for government entities responsible for planning, administering, and communicating employee benefits plans. Participants should have 0-3 years of experience in benefits related functions.Sep 11-12 (DN) 8:30-4:00 $295

FREE! Colorado Compensation Survey Briefing HRCI

Come to our free briefing to learn how to use our survey data in your compensation plans. We will cover:

• Salary comparisons by industry and employment size • Historical trends • Current compensation practices • 2014 Pay increase projections • Colorado economic overview

Outcomes: Use MSEC salary and benefit compensation data to make important strategic compensation decisions.Who Should Attend: HR ProfessionalsSep 25 (CS) 2:00-4:00 FREE

Compensation Administration I—Base Pay Design and Development HRCI

This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addi-tion, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace.Who Should Attend: HR Professionals, Compensation and Benefit ManagersSep 23-24 (CS), Oct 16-17 (DN) 8:30-3:30 $295Upcoming Dates Dec 2-3 (DN)

Compensation Administration II: A Day in the Life of a Compensation Professional HRCI

Through discussion and hands-on exercises, participants gain addition-al practical and in-depth knowledge. Emphasis is placed on aligning pay decisions with business objectives, current talent acquisition, and retention strategies. Topics include legal concerns, data sources, collec-tion methodology, and data analysis, job matching, realignment of jobs for appropriate fit. Also covered are compression and equity problems, and communication challenges.Outcomes: Develop enhanced compensation knowledge and flex-ibility by exercising problem-solving skills to address a series of real-life scenarios.Who Should Attend: Compensation Professionals, Supervisors, and Managers who have taken the Compensation Administration I: Base Pay Design and Development class, or those who have a solid experi-ence in compensationSep 17 (DN) 8:30-4:30 $175



COMPENSATION & BENEFITS

Payroll Administration: The Ins and OutsParticipants learn the basic concepts of the payroll field, including administration, new employee on-boarding, and recordkeeping. Com-mon pitfalls to avoid such as mishandling W4’s and miscalculating an employee’s regular rate are discussed. Participants gain an understand-ing of how the payroll function affects and is affected by other parts of the organization inlcuding orientation and benefit administration.Outcomes: Gain insight and working knowledge of day-to-day payroll administration.Who Should Attend: HR Professionals and those overseeing payroll operationsOct 10 (DN) 8:30-12:00 $125

FREE! Salary Survey Data–Making Sense of the Numbers HRCI

This session walks participants through questionnaire mechanics, sur-vey methodology, what to look for when using surveys, and a specific look at MSEC surveys. The data presented is from Colorado companies and has been compiled and analyzed by MSEC survey department to meet the needs of our members.Outcomes: Understand the basics of collecting and interpreting wage and salary survey data.Who Should Attend: Personnel responsible for completion of MSEC questionnaires or using survey data. This session is especially useful to those new to this job responsibility. Sep 9 (DN) 8:30-11:30 FREE

The Learning Zone is a free, member only, on-line tool designed to help you through the Affordable Care Act maze. Your organization’s demographics drive the provisions that you must comply with.

This tool allows you to enter your information and the relevant provisions are highlighted.

Provision are further detailed with:

• A comprehensive summary

• Key points for understanding

• Action steps to take to ensure compliance

• A timeline with effective dates

• As required access to relevant forms for documentation and submission

• FAQ’s

• Links to additional resources

To access The Learning Zone, go to MSEC.org.

Zoning Out On Health Care Reform?

Tune Into Our:



DEVELOPMENT SUPPORT & ADMINISTRATIVE STAFF

Brush-Up English * Participants will have an overview of grammar, including the problems and pitfalls of modern language usage. These basics to be reviewed including parts of speech, subject–verb agreement, proper pronouns, and plurals and possessives. Participants will learn to punctuate with confidence by studying the proper use of commas, semicolon, colon, apostrophes, and question marks.Outcomes: Write and edit for clarity, emphasis, and grammatical correctness.Who Should Attend: Employees responsible for preparing, editing, or reviewing written communications Sep 17-18 (DN) 8:30-3:30 $395 (Includes lunch)

Upcoming Dates Nov 12-13 (DN)

Business Writing for Support Staff * Participants will develop writing skills from preparation to proofread-ing, including getting started, writing a document or composing an email, organizing for results, emphasizing main ideas, editing for clarity, and checking for errors. The seminar format includes exercises, indi-vidual guidance, and group discussion working with typical business documents: letters, reports, email, and procedures. Outcomes: Streamline the process from preparation to proofreading letters, memos, email, and other important business documents.Who Should Attend: Administrative Assistants and executive-level Support Staff Oct 28 (DN) 8:30-3:30 $205

Communicating In Difficult Situations for Non- Management Personnel *In this workshop, non-management personnel are encouraged to use their own tough on-the-job situations to practice and apply the skills they will be taught. Participants learn the principles and choices for handling difficult situations and how people signal issues and resolve conflicts. The Information Wheel tool is used to resolve conflicts, build relationships and teach how to listen to gain critical information to manage the situation. Outcomes: Learn practical talking and listening tools and strategies that can be put to immediate use.Who Should Attend: Non-management and support staff personnel faced with difficult people and situations. Oct 8-9 (DN) 8:30-4:00 $345Upcoming Dates Dec 16-17 (DN)

Lead Worker TrainingThis seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the posi-tion, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks.Outcomes: Understand the unique demands of a lead worker and perform more effectively.Who Should Attend: Leads, group leaders, work coordinators, and Assistant SupervisorsSep 25 (DN), Oct 17 (FC), Oct 29 (CS) 8:30-4:00 $175Upcoming Dates Nov 25 (DN)

Leadership Skills and Strategies for Administrative Assistants *This newly designed seminar offers participants opportunities to reflect on personal core values that shape their leadership style and to learn skills and strategies for achieving success at the workplace. The mate-rial covered explains the difference between managers and leaders, clarifies personal values, identifies personal areas of excellence and areas for improvement while discussing personal and corporate role models, and the power of mentors.Outcomes: Learn the leadership skills needed to be successful and move your career forward.Who Should Attend: All levels of Administrative Assistants and Support StaffSep 9 (DN) 8:30-4:30 $200

Practical Problem Solving for Support Staff *Participants assess their problem-solving style and choose the mode most appropriate to the problem. Participants will learn to identify the real problems and avoid wasting time, money, and energy on curing the symptoms. The class will cover generating a number of effective options to assure that the solutions are sound, get past assumptions, mental blocks, and habitual types of thinking that limit creativity.Outcomes: Go back to work ready to resolve thorny matters that arise each day.Who Should Attend: Administrative and Support StaffOct 3 (DN) 8:30-4:30 $195




DEVELOPMENTSUPPORT & ADMINISTRATIVE STAFF

Priority Management: Working Sm@rt with Microsoft OutlookComputers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, recon-figure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Who Should Attend: Everyone with access to Microsoft OutlookSep 17 (DN) 8:30-3:30 $395Upcoming Date Nov 12 (DN)

Self-Esteem: Why it Matters at Work *Self-esteem is a potent factor in determining a person’s capability, attitude, accomplishments, and effectiveness in the workplace. This unique program provides new awareness and techniques for develop-ing self-esteem and establishes a foundation upon which self-esteem is built. Participants benefit from the information and opportunity to examine basic psychological needs, define self-image and self-esteem, eliminate destructive self-talk, and foster the capability to create suc-cessful work outcomes.Outcomes: Learn techniques for establishing a foundation of self-esteem, responsibility, accountability, and professional success.Who Should Attend: Anyone committed to developing a stronger self-image, self-empowerment, increased self-respect, and self-confidenceSep 8-9 (DN) 8:30-4:00 $355

Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills *Participants learn the “how-to’s” of establishing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memora-ble image, conquer telephone etiquette basics, understand communi-cation styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored.Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills.Who Should Attend: Anyone who works with customers over the phoneOct 10 (DN) 8:30-4:00 $200

Time Management for Support Staff: Creating Balance in Today’s Workplace *Participants learn effective tools for helping them manage their activi-ties and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks.Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks.Who Should Attend: Support StaffOct 21 (DN) 8:30-4:00 $195Upcoming Date Dec 9 (DN)

Workplace RespectThis valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better under-standing of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered.Outcomes: Use communication tools to create mutual understanding between co-workers.Who Should Attend: Any employee who would like to learn the behav-iors to foster workplace respect.Oct 9 (DN) 8:30-12:30 $125Upcoming Dates Nov 11(FC), Dec 5 (DN)

* The Support Staff/Administrative Assistant Certificate Program These classes can also be taken as part of the Support Staff certificate program. This program offers training to help support and administra-tive staff work effectively with supervisors and customers while meet-ing organizational goals and personal development needs.



DEVELOPMENT COMMUNICATION

Communication Feedback: Know Thyself *Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is required—2 weeks advance registration required.)

Outcomes: Understand how others perceive you and learn how to effectively adapt your communication.Who Should Attend: Managers and Supervisors, EmployeesSep 8-9 (DN) 8:30-4:00 $445 (Includes personal style report)(A $140 charge is added to the standard 25% for cancellations less than 7 days)Upcoming Dates Nov 13-14 (DN)

Communication Tools for Maximizing Performance *Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome-oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information sys-tematically to clarify problematic situations and to identify clear goals.Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice the skills taught.)

Who Should Attend: Employees and Managers whose success depends on the ability to relate to othersOct 9-10 (DN) 8:30-3:30 $355Upcoming Dates Dec 4-5 (DN)

Conflict: Self-Management *This session begins by defining the nature of conflict and then address-ing how to build skills for constructive resolution by creating an effec-tive environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding.Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment)

Who Should Attend: Managers, Supervisors, and EmployeesSep 29 (DN), Oct 23 (DN) 8:30-4:30 $175Upcoming Date Nov 19 (DN)

Cultivating Your Listening Skills: Listening to Understand *Through a helpful assessment tool and thought-provoking activities, class participants will address their unique habits and improve listen-ing skills in three dimensions of a listening model: staying focused, capturing the message and helping the speaker. Uncovering personal barriers and obstacles to focused listening, assessing their own listen-ing style and approach and applying the skills of following, reflecting and attending in a variety of listening situations are also reviewed. Outcomes: Use the power of listening to become more effective and productive.Who Should Attend: All levels of professional and management personnel who wish to assess and improve their listening skills Sep 18 (AZ), Sep 29 (DN) 8:30-4:30 $175

Developing and Maintaining Trust in the Workplace *This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure in-dividual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame dif-ficult messages.Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises.Who Should Attend: Employees wanting to develop more effective relationships with others.Sep 12 (DN), Oct 8 (FC) 8:30-4:00 $175Upcoming Date Nov 18 (DN)

Developing Interpersonal Communication Skills *This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to commu-nicate more effectively.Who Should Attend: Employees, Managers, and SupervisorsSep 23-25 (DN), Oct 28-30 (DN) 8:30-3:30 $420Upcoming Dates Dec 9-11 (CS)




DEVELOPMENTCOMMUNICATION

Email: What to Do Before You Hit SendParticipants learn what to consider before writing an email and deter-mine if email is the best way to deliver the message. Email composition will be covered, including useful subject lines, what is unimportant, and organizing for readability. The class will cover avoiding the pitfalls of vague information, insults to the reader, and emoticons, sarcasm, and inappropriate tone, along with legal and privacy issues.Outcomes: Ensure that email messages are effective and receive attention.Who Should Attend: Managers, Supervisors, and EmployeesSep 10 (CS), Oct 9 (DN) 8:30-3:30 $205

Enneagram: Leveraging the Power of PersonalityOur personality is a set of habitual patterns and coping strategies built up over a lifetime. Understanding the motivations and strategies for each Enneagram Type gives us the freedom to change our reactions in any given situation. Participants in this course identify their TYPE and learn strategies that can be used to better communicate with others; learn techniques to adapt behavior to change the outcome of real life situations; and understand the nine distinct ways of seeing and interacting with the world.Outcomes: Change the outcome of real life situations through the Enneagram Personality System.Who Should Attend: Anyone interested in improving their self- knowledge and having more successful interactions with others. Sep 12 (DN) 8:30-4:00 $195

Generations: Working Together * HRCI

Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generation’s preferences for communi-cation, development, and work culture and practice adapting commu-nication styles to interact more effectively with members of different generations.Outcomes: Build stronger teams by working more effectively with members of all generations.Who Should Attend: Managers, Supervisors, Support Staff, and HR ProfessionalsOct 10 (DN) 8:30-4:30 $175Upcoming Date Dec 10 (DN)

Group Facilitation Skills HRCI

This session begins by defining facilitation and distinguishing facilita-tion skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity.Outcomes: Develop the observation and intervention techniques that make an effective facilitator.Who Should Attend: Trainers, Supervisors, and ManagersSep 4-5 (DN) 8:30-4:30 $295Upcoming Dates Nov 6-7 (DN)

Writing Proposals That Win HRCI

One of the key elements to successful proposals is creating and using a Requirements Traceability/Compliance Matrix (RTM/RCM). Participants will use this format and work with an actual request for proposal. The differences in RFIs, RFPs, draft RFPs, RFQs, RFCs, IFBs, SOQs, and other proposal-related documents are explained, along with determining and developing the format, the proposal components and require-ments through the creation of a requirements matrix, templates and other tools which are used in the class. Outcomes: Write logical, complete proposals in a time-effective, process- oriented manner.Who Should Attend: Employees involved in writing proposals or analyzing RFPs Sep 26 (DN) 8:30-12:00 $150

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.



DEVELOPMENT TRAINING & PERSONAL DEVELOPMENT

Accounting for Non-AccountantsThis course is for those who must understand fiscal information. Participants will gain skills to know what data are important to collect and monitor, how to analyze and report the data to justify arguments, and how to strengthen your reputation as someone who can appreci-ate the larger financial picture. This is accomplished through group discussion, problem-solving exercises, real business examples, and hands-on practice.Outcomes: Strengthen your reputation as someone who can appreci-ate and address the larger financial picture.Who Should Attend: Business owners, human resources professionals, managers, and others who are involved in financial decision-making in their organizationsOct 21-22 (DN) 8:30-3:00 $295

Advanced Practicum for Experienced Trainers * HRCI

This session provides experienced trainers with an opportunity to prepare and deliver a practice-training module and receive feedback from peers. Using their own materials, participants will deliver a 20-25 minute module of training. The class discusses elements related to the development of the training, including their needs assessment, design, and evaluation process. Those attending can pose problems or concerns for their peers to address. (Participants must register at least one week in advance to allow enough time for preparation. Guidelines for the module will be sent one week prior to class.)

Outcomes: Learn training methods from peers and continue to develop your skills.Who Should Attend: Trainers with at least two years of experience, who have been involved in all aspects of training from assessment through evaluation.Oct 14 (DN) 8:30-4:30 $195

Developing Presentation Skills *Participants will focus on skill-building by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations.Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. (*This three-day course provides practice and feedback, and all three days must be attended.)

Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups (Class size is limited to 10).

Sep 22-24 (DN) 8:30-4:30 $490 (Includes lunch)

Emotional Intelligence at WorkEmotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing pat-terns, applying consequential thinking, and expanding key relation-ship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. (Includes assessment)

Outcomes: Raise your Emotional Quotient at work. Who Should Attend: Formal and informal leaders in organizations desiring greater effectivenessOct 15-16 (DN) 8:30-4:30 $345

Myers-Briggs: An Interpretation of Personal Style *Participants learn to understand and interpret the Myers-Briggs Type Indicator® (MBTI), including the qualities of extroversion and introver-sion, sensing and intuiting, thinking and feeling, and judging and perceiving. Participants learn how to use the types to build upon personal preferences, communicate with others, understand team dynamics, and how to problem-solve in difficult group situations.Outcomes: Improve your working relationships and enhance your interaction with others.Who Should Attend: Anyone who wants to understand personality preferences and work more effectively with others Note: This class requires pre-work which will be sent directly to the participant prior to the seminar. It is suggested that individuals register at least 2 weeks prior to the class.

Oct 16 (DN) 8:30-4:30 $210

Negotiation for Win/Win Results * HRCI

Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process includ-ing analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Outcomes: Gain a strong foundation in negotiation practices for effective results.Who Should Attend: Anyone negotiating on behalf of an employerSep 30 (DN) 8:30-3:00 $175Upcoming Date Dec 2 (DN)




DEVELOPMENTTRAINING & PERSONAL DEVELOPMENT

The Selling Solutions Mind-SetThis session teaches effective sales skills needed in today’s world: consulting, problem solving, educating, and negotiating. The partici-pants will learn to create and understand the sales mind-set, develop and improve questioning skills and listening skills, along with selling solutions instead of just products. The best practices in sales will also be reviewed.Outcomes: Follow a sales approach focused on solutions and cus-tomer development, along with products and services. Who Should Attend: Sales representatives new to the field, customer service representatives, sales assistants Oct 7 (DN) 8:30-4:00 $195

Technical Writing for the Real WorldParticipants learn the elements and approaches to make documents clear and concise, how to manage sentence and paragraph lengths and structure to ensure clarity, and how to make technical materials understandable to less or nontechnical readers. This session covers appropriate words and jargon, tone, voice, and how to write to the interests and level of your targeted readers. Outcomes: Create policies, plans, reports, or proposals that are simple, clear, and concise.Who Should Attend: Employees and Managers seeking to improve technical writing skills Oct 17 (DN) 8:30-4:30 $195

Total RecallIn this lively session, participants learn how to remember what they hear, recall foreign languages, technical data, scripts, and presenta-tions, improve long-term and short-term name recall. Also discussed are different learning styles, roadblocks in study and how to head them off at the curve, and how to create an action plan to implement the new techniques and strategies covered.Outcomes: Improve memory in order to recall information and iden-tify the roadblocks in retaining what has been learned.Who Should Attend: Anyone wanting to use their mind and memory more productivelySep 25 (DN) 8:30-4:00 $195

Train the Trainer * HRCI

This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants under-stand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class.

Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment.

Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages.Oct 1-3(DN) 8:30-4:30 $495 (Includes lunch on days 2&3)

Upcoming Dates Dec 2-4 (DN)

Training Needs Assessment and Evaluation * HRCI

In this seminar, participants will explore various methods for creating appropriate needs assessments and evaluation strategies. Needs as-sessments are reviewed, including the importance of conducting one, the different types of needs, five different approaches, and what to do with the results. In addition, evaluating trainings will be covered and will include the four levels of evaluation, gathering and evaluating data, asking the right questions, and estimating training costs and the Return on Investment (ROI).Outcomes: Use selected needs assessment and evaluation tools as part of the design and delivery of training.Who Should Attend: Trainers, HR Professionals, Training Directors, and Managers responsible for measuring training effectiveness Oct 6-7 (DN) 8:30-4:00 $295

Training Skills for On-The-Job Trainers * HRCI

This session provides a comprehensive approach to the creation of procedural manuals used in training one-on-one. Participants learn quick ways to update materials, uniformly train people to indepen-dently do a job, and how to certify and track learning progress that meets ISO requirements. Participants will deliver a 15-minute training module, requiring evening preparation to incorporate class infor-mation. Participants may adapt their own training materials for the course. (Participants receive a DVD copy of their presentation and a CD with templates to use in creating the training documentation.)

Outcomes: Use a systematic, comprehensive approach in the creation of procedural manuals to deliver high-impact training.Who Should Attend: Those responsible for technical or one-on-one training. (Class size is limited to 10, and participants must be able to attend all three days.)

Sep 17-19 (DN) 8:30-4:00 Days 1-2, 8:30-3:30 Day 3 $495

* The Trainer Certificate ProgramThese classes can be taken as part of the Trainer certificate program. This certificate program increases trainers’ skills so they can contribute to on-going success.



DEVELOPMENT SUPERVISION

Assertiveness Training for Managers *This powerful two-day program will focus on examining different styles of communication, and appropriate applications of those styles. Participants will learn to identify roadblocks to assertiveness in order to remove them. Three assessments are taken to determine participants’ degree of assertiveness, and those are used to build skills to boost self-confidence, achieve cooperation, provide effective feedback, and manage highly-charged situations. Outcomes: Leave with tools to use when leading others.Who Should Attend: Any leader wanting to be more effective when communicating with others Oct 16-17 (CS) 8:30-4:00 $295Upcoming Dates Nov 13-14 (DN)

Business Basics * HRCI

This seminar will provide an overview of the strategic planning, operations management, and quality tools used in today’s businesses. Instruction, exercises, and case studies are used to illustrate the fundamental concepts used by managers to make informed decisions. Understanding the role of strategic planning, scanning the business environment, analyzing internal vs. external environments, and con-ducting a S.W.O.T. analysis are all reviewed, along with other topics related to the fundamentals of business.Outcomes: Understand the building blocks of successful business practices.Who Should Attend: Entry-level Supervisors and those wanting an understanding of business fundamentalsOct 22 (DN) 8:30-4:30 $245

Business Writing for ManagersParticipants develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. This “hands-on” workshop includes class exercises, group discussion, and individual guidance, and reviews planning through recognizing the purpose, appraising the reader, and organizing ideas. Writing for the reader is discussed along with choosing the format, creating transitions, and emphasizing main ideas. Outcomes: Produce business documents that get positive results.Who Should Attend: Managers and Professionals who must use written communicationSep 9 (CS), Oct 16 (DN) 8:30-3:30 $205

Change Management: Building Resiliency ** HRCI

Change in the workplace is inevitable and managers must lead their staff through changes. In this course, participants learn to differenti-ate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Who Should Attend: Managers, Supervisors, Leaders, or anyone managing change and transitionsSep 5 (DN) 8:30-12:30 $125Upcoming Date Nov 25 (DN)

Coaching: Partnering for Performance **This course explores supervision from the mind-set of a coach, where employee development is the focus, and where a partnership sup-portive of employee development is desired. Also covered are critical coaching skills necessary to enhance that partnership, and the tools and confidence needed to embrace the coaching role successfully. The presented coaching gives a solid framework for holding various types of coaching conversations. (Includes Coaching Process Questionnaire assessment)

Outcomes: Prepare, implement, and know when to follow-up, in order to support the coaching partnership. Who Should Attend: Managers, Supervisors, and Team Leads Sep 25 (AZ) 8:30-12:00, Sep 29-30 (DN) 8:30-4:00 $355 Upcoming Dates Nov 12-13 (FC)

Collaboration Skills: A Radical Approach to Problem Solving and Conflict Resolution **Radical Collaboration® is a powerful interactive experience that guides participants in building effective partnerships, alliances, and relationships that work. Participants, through practice problem-solving in simulated and real-time situations, learn the dynamics of interpersonal relationships, build collaborative skills, understand the elements of building and maintaining long-term trusting climates, and develop skills establishing and solidifying partnerships and alli-ances key to professional success. (Includes lunch and cost of book)

Outcomes: Use five essential skills to build strong alignments and greatly increase productivity and success in the workplace.Who Should Attend: Executives, Managers, Team Leaders and Members, OD and HR ProfessionalsSep 18-19 (DN) 8:30-4:30 $380




DEVELOPMENTSUPERVISION

Communicating Effectively in Difficult Situations for Managers and Supervisors *In this class, participants learn to assess difficult situations, apply prin-ciples to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct one-to-one conversations, and process complicated team issues to bring about positive change. Participants receive their own I-SkillsZone workbook and a set of prac-tical tools for learning and applying the I-SkillsZone system on the job. This includes a practical set of integrated maps, skills, and processes for dealing effectively with conflicted situations more collaboratively. (Includes cost of workbook)

Outcomes: Communicate effectively to improve productivity and results of your team.Who Should Attend: Managers and SupervisorsSep 10-11 (DN) 8:30-4:00 $495Upcoming Dates Nov 4-5 (DN)

Conflict Strategies: Navigating Others Through Workplace Difficulties **Participants identify appropriate intervention strategies, assess per-sonal responses to conflict using a questionnaire, examine construc-tive and destructive responses to conflict, coach others in developing conflict management skills, and practice implementing a conflict facilitation model. Outcomes: Use critical conflict management tools to successfully navigate through conflict. (Includes Conflict Dynamics Profile assessment) Who Should Attend: HR Professionals, Managers, Supervisors, and LeadersOct 2 (DN) 8:30-4:30 $205Upcoming Date Dec 9 (AZ)

Creativity and Innovation: Inside the Box **This session teaches the four dimensions of creativity: fluency, flex-ibility, elaboration, and originality. Participants can expand their perspective, generate insights, and hatch new ideas for application. Techniques and approaches for generating innovative yet practical ideas for solving problems by focusing on real time challenges such as product development, process improvement, operational efficien-cies, expanding market share, increasing revenue, cost reduction strategies, and customer care are explored. Outcomes: Enhance your ability to create and innovate.Who Should Attend: Managers and Employees who work to foster a creative environment and stimulate innovation Oct 21 (DN) 8:30-4:30 $175Upcoming Date Nov 6 (AZ)

Delegation: A Strategy for Empowerment *This one-day course helps managers become master delegators — and avoid being perceived as micro-managers--through exercises, discussions, and a case study. This program follows a clear and simple process for delegation by first identifying barriers to effective delega-tion, then setting delegation guidelines that will help your team get things get done, creating a management system that really works, and determining which delegation tools to apply to specific tasks.Outcomes: Delegate to empower team members to make their own decisions and help the entire group work more effectively.Who Should Attend: Managers and SupervisorsSep 30 (DN) 8:30-4:30 $175

Ethics for Business: People, Performance, and Principles ** HRCI

This session discusses the importance of developing ethics aware-ness programs to create and reinforce a culture that encourages and rewards responsible and ethical decision making and behavior at all levels in the organization. Participants assess their organization in terms of ethical strengths and potential vulnerabilities to ethical breaches. A decision-making model will be introduced and applied to case studies by class participants. Outcomes: Reinforce a culture that encourages and rewards respon-sible, ethical decision-making.Who Should Attend: HR Professionals, Managers, and Supervisors responsible for ethics Oct 7 (CS) 8:30-12:00 $125Upcoming Date Nov 6 (DN)

GOAL: Get Organized at Last! **This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Out-look tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively.Outcomes: Improve organizational skills and increase productivity. Who Should Attend: Managers and Employees wanting to improve their organization skills at workSep 16 (DN) 8:30-4:30 $245*

* For $430 receive the seminar and 2-hour follow up coaching session on-site within the (DN) metro area)Upcoming Date Nov 11 (DN)

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Harvard Business Series Revisited: Managing Romance in the OfficeOffice romance has challenged sexual mores at work. Under the prevailing norms of 40 years ago, a workplace affair meant a semi-clandestine liaison between a male executive (married or unmarried) and a female secretary or assistant. Over the past few decades, sexual mores have become more flexible, and office romances are more likely to be out in the open. Six real-life examples of office romance will be covered in this case, and participants will have the opportunity to consider how well the parties to the romance conducted them-selves in a business context and what leaders could have done to manage the situation.Outcomes: Know how to manage office romancesWho Should Attend: Organizational Managers and Leaders, as well as anyone looking to increase their understanding of key business concepts, principles, and applicationsSep 15 (DN) 8:30-11:30 $99

Leadership Through Influence **Intensive and individualized influence skills training allows partici-pants to “try on” new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-specific situ-ation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. (Includes cost of LTI book and workbook)

Outcomes: Effectively utilize your personal power to influence others.Who Should Attend: Non-managing professionals, high-level Leaders, Managers, Supervisors, Staff Personnel, and self-directed or traditional work team members Oct 20-21 (DN) 8:30-4:30 $455

Leadership: Why Would Anyone Want to Follow You? **This course combines the best of behavioral and neurological science and experiential learning to help individuals become socially and emotionally smarter. It provides a framework, methodology, scientifi-cally validated assessment, and direct experience for building the per-sonal and relationship competencies required for creating high-trust relationships. It is also an introduction to the multiple applications of the FIRO-based Elements of Awareness including personal and in-terpersonal effectiveness, improving customer service, and resolving conflict. (Follow-up coaching is available for an additional fee.)

Outcomes: Motivate, inspire, and energize the workforce.Who Should Attend: Managers and SupervisorsSep 23-24 (FC) 8:30-4:30 $390Upcoming Dates Nov 11-12 (DN)

Leading Teams *This class outlines how to set a direction for a team by assessing indi-vidual needs, recognizing stages of team development, and applying facilitative and directive leadership practices to support teams. Partici-pants discuss and apply four different leader decision-making styles, practice moving teams toward group decision-making, and discuss a continuous improvement model to apply at your workplace. Outcomes: Develop skills to provide strategic direction and effective decision-making as the leader of a team.Who Should Attend: Managers and Supervisors, Team Leads, Lead WorkersOct 23 (DN) 8:30-4:30 $175

Revised! Managing From Your StrengthsThis program goes through an integrated process to identify and align all important factors, including defining personal excellence and leadership style, staging and goal setting for personal power, understanding personal preferences for getting work done, and driv-ing values for the work group. Participants also consider career and life vision, empowerment assets, expanding options, building vision, making wise decisions, claiming and using their own perspective, and taking action using their own style. (Includes Myers-Briggs instrument and the book Lifestyles)

Outcomes: Assess behavior to gain an awareness of your impact, increasing the capacity to lead and motivate others. (Participants must register 3 weeks prior to this workshop).

Who Should Attend: Managers and SupervisorsOct 29-30 (DN) 8:30-4:30 $395

Managing in a Multi-Cultural Environment HRCI

This class identifies some significant cultural differences, which can challenge the current way of management. The session focuses on the cultural values which create these differences in workplace be-haviors as a means to accepting and utilizing them to build a strong, functioning workforce. Ideas are explored for managing and com-municating in ways which all find motivational and supportive, and provide a broad framework of understanding which can be applied to employees from any culture within an organization.Outcomes: Understand cultural values which create differences in workplace behaviors as a means to accepting and using them to build a strong, functioning workforce.Who Should Attend: Supervisors and Managers working with a multicultural workforce.Sep 15 (DN) 8:30-4:30 $175





Managing Multiple Priorities *This practical seminar helps participants prepare for change in man-aging tasks, beginning with analyzing multiple assignments, identify-ing major priorities, determining what is important, and understand-ing payoffs versus priorities. Breaking out of “crisis management” is a goal of the class, providing tactics for handling multiple workloads and organizational tools to help keep focused. Also discussed are avoiding major time wasters and managing conflicting priorities or colleagues. Outcomes: Become more organized, make choices, gain cooperation from others, and prioritize to achieve results.Who Should Attend: Managers and Supervisors and others juggling multiple tasksSep 25-26 (DN) 8:30-4:00 $355Upcoming Dates Nov 20-21 (DN)

Managing Remote EmployeesAs telecommuting becomes more popular, managers are faced with the challenge of building morale, loyalty, and results from employ-ees they rarely see. This seminar focuses on skills managers need to be successful in this environment. Participants are introduced to a number of management tactics, including a performance matrix for accountability to help employees better target goals, how to identify employee performance levels and develop employees based on them, and, what employees want from remote managers.Outcomes: Gain the tools you need to successfully manage virtual teams of employees across locations.Who Should Attend: Managers and Supervisors with employees in multiple locationsSep 23 (DN) 8:30-4:30 $195

Managing Stress in the Work Environment *This class provides a comprehensive approach to managing stress in-cluding lifestyle balance, modifying behavior patterns, and enhancing physical awareness. Participants become more aware of their stress responses, creating a sense of choice and control over what happens to them, and achieving a greater sense of balance in their lives. This is done through Identifying sources of stress, recognizing response pat-terns, practicing methods for managing stress, and creating an action plan. (Participants are invited to dress comfortably)

Outcomes: Gain awareness of stress and take steps to control it.Who Should Attend: Employees wanting control over the stress in their work environment Oct 9-10 (DN) 8:30-4:00 $295

Matrix Team LeadershipParticipants learn how to matrix the team into a “living system” of relationships that encourages interconnected communication and interdependent leadership. The matrixed team radically redefines feedback, moves away from limiting roles, and promotes differences. The class covers an introduction of basic systems theories applied to human behavior, discussion of the team as its own living organism, how to matrix the team, and how group roles are assigned, assumed, and distributed among team members. Outcome: Develop leadership skills to build the capacity toward a high performing team, using a systems theory model.Who Should Attend: Managers and Supervisors responsible for leading teamsOct 1-2 (DN) 8:30- 4:30 $345

Performance Documentation Skills for Supervisors * HRCI

Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “how-to’s” of documenting employee actions. Outcomes: Develop strong practices, follow a clear process, and avoid potential pitfalls when documenting discipline.Who Should Attend: HR Professionals, Managers, and SupervisorsOct 14 (DN) 8:30-12:00, Oct 30 (AZ) 1:00-4:30 $125

New! Performance Management: Managing Employee Development HRCI

Participants learn their role in supporting employees in the career management process and the tools to conduct a successful develop-ment discussion. How employee development fits into performance management is explained, along with the organization’s, manager’s, and employee’s role in the process, while exploring successful av-enues to employee development. Also outlined are steps in the career management process and how to prepare and conduct a develop-mental discussion.Outcomes: Prepare and conduct employee development discussions as part of the performance management process.Who Should Attend: HR Professionals, Managers, and SupervisorsOct 16 (DN) 8:30-4:00 $175

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Performance Management: Setting the Stage for Success HRCI

This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success.Who Should Attend: Managers and SupervisorsSep 24 (DN), Oct 14 (FC) 8:30-4:00 $175 Oct 30 (AZ) 8:30-12:00Upcoming Date Nov 19 (DN)

Problem Solving Skills *Participants experience a four-part problem-solving model. Each phase of the model is explored and integrated with opportunities for specific skill development and exposure to tools that support the problem solving process. The process begins with selecting the cor-rect problem to work on, moves into defining causes and effects, then generating alternatives, and, finally, implementing the solution(s). Throughout the session identifying barriers and roadblocks to effec-tive problem solving, and assessing participants’ current problem-solving style and approach are explored. Outcomes: Generate alternatives and implement the best solution.Who Should Attend: HR Professionals, Managers, and SupervisorsOct 24 (DN) 8:30-4:30 $175

Project Management I: Foundations **Participants use a realistic case study and exercises to provide hands-on use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Manage-ment Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a management plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project.Outcomes: Keep projects on schedule with proper planning and reduce frustration.Who Should Attend: Project Managers, members of project teams, and Managers of functional areas Sep 10-11 (DN) 8:30-4:30 $345 (Includes lunch)

Upcoming Dates Nov 19-20 (DN)

Project Management II: Intermediate/Advanced **This class provides a project management framework and advanced tools and techniques to help manage projects. Participants are taught to identify stakeholders, and then learn earned-value management, estimating, budgeting, risk management, and staffing the project. Additionally interpersonal skills for effective project management, project performance and variance reporting, managing issues and quality along with vendor management are explored.Outcomes: Initiate, plan, manage, control, and close projects effectively.Who Should Attend: New and experienced project managers, man-agers of functional areas who deal with project managers. Note: Project Management I: Foundations should be taken as a prerequisite to this course.

Oct 22-23 (DN) 8:30-4:30 $345

Project Planning: Using Logic Models to Facilitate Projects ** HRCI

This course is designed for those with a basic understanding of managing projects who want to better communicate the “WHY” of the project to key players. Participants learn the Logic Model’s rules through samples and critique, a test case, and ancillary tools. Practi-cal information, hands-on exercises, and group discussions will help participants learn to keep projects on track, and communicate in powerful ways to stakeholders. Outcomes: Use a logic model to get projects started, keep them on track, and finish them successfully.Who Should Attend: Mid- or upper-level Managers, staff that coordi-nate projects or lead project teams Oct 3 (DN) 8:30-12:30 $150

SKILLSCOPE: A Multi-Rater Assessment Tool for Supervisors and Managers *This session includes the comprehensive instrument, called SKILL-SCOPE, which assesses participants’ strengths and developmental needs. It provides feedback from peers, direct reports, and superiors, and a clear method for interpreting that feedback. The SKILLSCOPE report is confidential and anonymous. The results of this developmen-tal tool are given only to the participant. (Note: Registration is due six weeks prior to the seminar, and questionnaires no less than three weeks. Cancellation must be received within fourteen (14) days prior to the seminar.) (If the pre-work is accessed, a $160 assessment fee will be charged)

Outcomes: Identify key competencies and behaviors that lead to supervisory and management success. Who Should Attend: Managers and SupervisorsSep 26 (DN) 8:30-12:00 $320





Succession Planning: Are You Prepared? HRCI

Where would your organization be if you lost your key leaders? This half-day fundamental class will address some of the most important aspects of succession planning. By attending the class, participants will be able to develop a business case for succession planning, in-crease their knowledge about the types of succession plans, use tools to help identify leadership competencies, determine what kind of leaders the organization needs, and then identify high potential, agile learners.Outcomes: Understand the aspects of succession planning from attracting, retaining, and engaging critical talent.Who Should Attend: Individuals interested in succession planning and seeking the fundamentalsSep 22 (DN) 8:30-12:00 $125

Supervision: Core Competencies *Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results.Who Should Attend: Managers and SupervisorsSep 4-5 (DN), Sep 10-11 (AZ) 8:30-4:30 $295 Sep 22-23 (DN), Oct 7-8 (DN), Oct 15-16 (GJ), Oct 23-24 (DN) Upcoming Dates Nov 20-21 (DN), Dec 3-4 (CS), Dec 10-11 (DN)

Supervision: Is it For Me? *The class highlights changes in types of responsibility, relationships with peers, friends, and management, along with personal chal-lenges that often go along with a promotion to supervision. This is a discussion seminar in which participants focus primarily on the critical differences between non-supervisory and supervisory roles, and con-sider the role and duties of a supervisor, how to make the transition to supervision while planning for success in the transition.Outcomes: Learn whether a supervisory role would be a good fit, and how to approach such a role.Who Should Attend: Anyone contemplating a supervisory role Sep 16 (DN) 8:30-4:00 $175

Supervision: Your First 90 Days—How to SurviveThis is a great course for those new to supervision. In this hands-on course, participants explore the differences between managing and leading. A Supervisory Skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, develop-ing staff, and managing performance and relationships.Outcomes: Leave the class with an action plan to implement when returning to the workplace. (Participants use a “Supervisory Skills Assessment”)

Who Should Attend: New Managers and SupervisorsOct 20 (DN) 8:30-4:30 $175

Time Management for Managers: Creating Balance at Work and HomeBased on the latest concepts from Stephen Covey, David Allen, Donald Whetmore, and Julie Morgenstern, participants explore the connection between leadership, management, and time manage-ment. Participants then learn how to focus on activities on a daily basis. Recognizing how time is spent by identifying top five personal time wasters, and discovering ways to control or eliminate them is explained. Outcomes: Focus on priorities, get organized, and stay on track by organizing yourself and others.Who Should Attend: Managers and SupervisorsSep 15 (DN) 8:30-4:30 $195

* The Supervision Certificate ProgramThese classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

** The Advanced Supervision Certificate ProgramThese classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.



STAFFING CORE & STRATEGIC HUMAN RESOURCE TRAINING

Employee Handbooks: Revising or Developing * This seminar helps to develop a handbook reflective of an organiza-tion. Topics include the pros and cons of an employee handbook, preserving “at-will” employment, and reflecting the workplace culture. Also reviewed are an employee handbook versus a policy manual, what to include and what to exclude, appropriate style and language, and communicating and maintaining the handbook.Outcomes: Follow a clear process in order to develop or revise an employee handbook.Who Should Attend: HR Professionals responsible for the draft and upkeep of an employee handbookSep 16 (DN), Oct 28 (FC) 8:30-12:00 $125Upcoming Date Dec 5 (DN)

Revised! Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI

This seminar is for those solely responsible for the operations of Hu-man Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orienta-tion, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits.Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Who Should Attend: HR Professionals who are newer to the roleSep 23-24 (DN) 8:30-4:00 $355(Includes a copy of the MSEC Blue Book: Employment Law Resource)Upcoming Dates Nov 4-5 (AZ), Dec 10-11 (DN)

Revised! HR Metrics and Analytics: Focusing on What is Important * HRCI

Participants learn how to enhance HR’s value using data, statistics and analytics. In this session, participants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activi-ties. In this way, those attending learn the importance of HR metrics, define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change.Outcomes: Enhance HR’s value using data, statistics, and analytics.Who Should Attend: HR Managers and Professionals, Business OwnersOct 9 (AZ) 8:30-4:00 $175Upcoming Dates Nov 5 (DN), Nov 19 (CS), Dec 10 (FC)

HR Strategic Planning: Building Organizational Capability * HRCI

In this hands-on class, participants learn to create an HR strategic plan. It begins by exploring how organizations compete; we then discuss how they define success, as well their mission, vision, values, goals, and business strategy. Throughout the class we outline how to create an HR strategic plan and appropriate means to monitor and measure plan progress. This includes understanding and evaluating the business environment, aligning and integrating HR and organiza-tional strategy, and analyzing current effectiveness and needs. Finally, problems are identified, and solutions are implemented.Outcomes: Create a plan to develop and sustain high performance that is in line with your organization’s mission, values, and goals.Who Should Attend: HR Professionals and Business OwnersSep 16 (CS) 8:30-4:00 $175Upcoming Date Nov 4 (DN)

Interviewing and Hiring I * HRCI

This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate.Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant.Who Should Attend: HR Professionals, Managers, and SupervisorsSep 18 (DN), Oct 7 (DN) 8:30-4:00 $175Upcoming Date Nov 20 (DN)

Orientation/Onboarding: Building A Positive Connection From Day One * HRCI

In this class participants learn how to design a program that can en-gage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session.Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment.Who Should Attend: HR Professionals, Managers, and SupervisorsOct 15 (DN) 8:30-4:00 $175Upcoming Date Dec 17 (CS)




STAFFINGCORE & STRATEGIC HUMAN RESOURCE TRAINING

Performance Appraisal Design: A Strategic Approach for Improving Results * HRCI

This class provides the tools needed to define, develop, and imple-ment a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness.Outcomes: Measure employees’ performance and link that to business goals.Who Should Attend: HR Professionals, Business Owners, Managers, and SupervisorsSep 11 (FC), Oct 1 (GJ), Oct 10 (DN) 8:30-4:00 $175

PHR-SPHR Certification Study Program Boot CampMSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are all subject mat-ter experts. Study materials include SHRM Learning System’s study guides on CD, on-line discussion groups, and thousands of practice test questions with explanations.Outcomes: In a concentrated time period, obtaining knowledge and information sufficient to take the PHR or SPHR exam successfully.Who Should Attend: HR Professionals in–terested in obtaining their HR CertificationOct 16-22 (AZ) 8:30-4:30 $1,395

PHR/SPHR Certification Study Program MSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are all subject mat-ter experts. Study materials include SHRM Learning System’s study guides on CD, on-line discussion groups, and thousands of practice test questions with explanations. (Ten-Week Program)

Outcomes: Obtaining knowledge and information sufficient to take the PHR or SPHR exam successfully.Who Should Attend: HR Professionals interested in obtaining their HR certificationSep 10-Nov12 (DN) 2:00-5:00, 6:00-9:00 $1,250 Sep 10-Nov 12 (DN) 6:00-9:00, Sep 10-Nov 12 (CS) PHR/SPHR Intensive Preparatory ProgramOct 25 (DN) 8:30-4:30

Recordkeeping for Human Resources * HRCI

Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regula-tory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded.Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR Professionals who work with records on a daily basisSep 5 (DN) 8:30-12:00, Oct 28 (FC) 1:00 4:30 $125Upcoming Date Nov 13 (DN)

Recruiting: The Strategy and the Tatics * HRCI

Participants develop a strategy, learn how to target and evaluate effective internal and external sources, and create an employee refer-ral program. Also discussed are tactics every recruiter needs, using metrics, and a recruiting scorecard. Creative sourcing ideas including using social media are explored.Outcomes: Leverage employer branding to attract and engage candidates. Who Should Attend: HR Professionals responsible for recruitingSep 17 (DN) 8:30-4:00 $175Upcoming Date Dec 3 (DN)

Workforce Planning: Your Roadmap to the Future * HRCI

Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of workforce planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs, creating and monitoring a plan, and measuring results are explored. Outcomes: Use a systematic approach to plan for your workplace needs.Who Should Attend: HR Professionals, Business Owners, Managers, and SupervisorsOct 1 (FC) 8:30-4:00 $175Upcoming Date Nov 12 (DN)

Human Resource classes continued on page 23



STAFFING CORE & STRATEGIC HUMAN RESOURCE TRAINING

Writing Effective Job Descriptions * HRCI

This practical hands-on program guides participants from the job analysis to completed job descriptions. Participants learn valuable tips and tools that can be used back in the workplace including how to present the advantages of accurate, updated job descriptions, tech-niques to conduct a job analysis and develop a job description, and legal compliance with ADA, FLSA, and EEOC.Outcomes: Create effective job descriptions that impact your ability to recruit, hire, and train top employees.Who Should Attend: HR Professionals and Managers responsible for job descriptionsOct 8 (DN) 8:30-12:00 $125

Webinar! Important Issues in Human Resources— It Could Happen to You! Employee Fraud and TheftTheft and fraud ranges from common occurrences such as personal use of company supplies or dishonesty in reporting hours worked to embezzlement or worker’s compensation fraud. Most employee dishonesty is undetected by employers and unreported to law en-forcement. Studies show that between $50 and $200 billion is lost to businesses annually because of employee theft and/or fraud. In this webinar, you will learn methods for both detection and prevention as well as guidelines for what to do when you discover it.Outcomes: Detect and prevent theft at workWho Should Attend: HR Professionals, Risk Management and Salary ManagersSep 17 12:00-1:00 MDT $159

* The Human Resource Certificate ProgramThese classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

We conduct workplace investigations with the knowledge and experience necessary to instill

employer confidence. We will provide:

Objectivity

A neutral, third party investigator deflects bias claims.

LegaL expertise

MSEC investigators are also employment law attorneys who recognize the issues.

expertise

MSEC investigators are practiced interviewers, skilled in the pursuit of relevant evidence

and credibility assessment.

cOntact Us

For information on how to get started, call 800.884.1328 or email [email protected].

Finding the trUth in a WOrkpLace aLLegatiOn can be Like Finding a needLe

in a haystack.


The national political picture is keeping worksite authorization compliance at the forefront this year. It is dynamic, with regular rule changes and vigorous enforcement. This year, we’re also seeing new trends in the states after limited activity over the past two years.

Join us on September 15th for in-depth presentations on the changes and updates that you need to implement in your workplace this year.

Here is a sneak preview of the sessions:

Legislation, Stalemate, and Executive Orders

• Federal

- Executive action in face of Congressional stalemate on a range of immigration issues

- DACA’s second anniversary

• Colorado – SB 251 – Impact of Colorado’s extension of Driver’s Licenses to undocumented individuals and its impact on employers

- Colorado Affirmations refresher

- Trends in other states

E-Verify

• Updates on E-Verify Practices

• E-Verify Monitoring and Compliance

Advanced Short Course in Correcting Erroneous I-9’s

• What to do after the internal audit

Developments in Enforcement

• Office of Special Counsel (OSC)

• ICE/OCAHO

• USDOL-Wage & Hour Audits

This conference will also be offered real-time via web

* Formerly the Immigration Law Update

September 15MSEC Denver Office

1799 Pennsylvania Street

TimeRegistration 8:30am-9:00am

Sessions 9:00am-12:00pm

Member CostConference - $129

Webinar - $69

Non-Member CostConference - $195

Webinar - $105

RegisterTo register for the Compliance

Law Update or CLU Webinar, call 800.884.1328, or go to MSEC.org


* Held at the DTC Critical Systems Training Center location. ** Virtual class All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2014 Training Catalog for addresses.

MISSION CRITICAL TECHNICAL TRAINING

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

SEPTEMBERSept 3 Excel 2007/2010 Basic * $179 8:00am-Noon

Sept 3 Excel 2013 Basic * $179 1:00pm-5:00pm

Sept 4 Excel 2007/2010 Intermediate * $179 1:00pm-5:00pm

Sept 4 Excel 2013 Intermediate * $179 8:00am-Noon

Sept 5 Excel 2007/2010 Advanced $179 8:00am-Noon

Sept 5 Excel 2013 Advanced $179 1:00pm-5:00pm

Sept 8 Access Boot Camp - 5 Days $1,450 8:00am-4:00pm

Sept 15 SharePoint IT Admin 2013 Workshop - Foundation Implementation ** $450 8:00am-4:00pm

Sept 16 Office 2013 Transition $179 1:00pm-5:00pm

Sept 16 Word 2013 Basic $179 8:00am-Noon

Sept 17 Excel 2013 Basic * $179 1:00pm-5:00pm

Sept 17 PowerPoint 2013 Basic * $179 8:00am-Noon

Sept 18 Excel 2013 Intermediate * $179 8:00am-Noon

Sept 18 PowerPoint 2013 Intermediate * $179 1:00pm-5:00pm

Sept 19 Excel 2013 Advanced $179 8:00am-Noon

Sept 19 Excel Formulas & Functions $179 1:00pm-5:00pm

Sept 22 Project 2013 Basic * $350 8:00am-4:00pm

Sept 23 SharePoint 2013 Level 1 $350 8:00am-4:00pm

Sept 24 SharePoint 2013 Level 2 $350 8:00am-4:00pm

Sept 25 Access 2013 Basic $350 8:00am-4:00pm

Sept 26 Excel 2013 Charts and Pivot Tables * $179 8:00am-Noon

Sept 29 SharePoint 2010 Level 1 * $350 8:00am-4:00pm

Sept 30 Project 2013 Advanced * $350 8:00am-4:00pm



Mission Critical now has two locations. * Classes with an asterisk will be held at the DTC Critical Systems Training Center. All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2014 Training Catalog for addresses.

MISSION CRITICALTECHNICAL TRAINING

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

OCTOBEROct 1 Access 2013 Advanced $450

Day 1, 8:00am-4:00pm Day 2, 8:00-Noon

Oct 3 Project 2010 Basic $350 8:00am-4:00pm

Oct 6 Excel 2013 Basic $179 1:00pm-5:00pm

Oct 6 Word 2013 Intermediate $179 8:00am-Noon

Oct 7 Excel 2007/2010 Basic $179 8:00am-Noon

Oct 8 Excel 2013 Intermediate $179 8:00am-Noon

Oct 8 Word 2013 Advanced $350 1:00pm-5:00pm

Oct 9 SharePoint IT Admin 2013 Workshop - PowerShell v3 Administration ** $450 8:00am-4:00pm

Oct 10 Excel 2013 Advanced $179 8:00am-Noon

Oct 14 Excel 2013 Pros: Managing Databases $350 8:00am-4:00pm

Oct 15 Time Management with Outlook 2013 $350 8:00am-4:00pm

Oct 16 SharePoint 2013 Level 1 $350 8:00am-4:00pm

Oct 17 SharePoint 2013 Level 2 $350 8:00am-4:00pm

Oct 20 Excel 2013 Basic $179 8:00am-Noon

Oct 20 Excel 2013 Boot Camp - 3 Days $990 8:00am-4:00pm

Oct 20 PowerPoint 2013 Advanced $179 1:00pm-5:00pm

Oct 21 Excel 2007/2010 Charts & Pivot Tables $179 8:00am-Noon

Oct 21 Excel 2013 Intermediate $179 1:00pm-5:00pm

Oct 27 Access 2013 Basic $350 8:00am-4:00pm

Oct 28 Access 2013 Intermediate $350 8:00am-4:00pm

Oct 29 SharePoint 2013 Designer $350 8:00am-4:00pm

Oct 30 SharePoint 2013 Workflows in Designer $350 8:00am-4:00pm

PRSRT STDU S POSTAGE

PAID DENVER, CO

PERMIT NO. 5521799 Pennsylvania StreetDenver, CO 80203MSEC.org

Earning your PHR/SPHR certification is a career milestone for an HR professional. Finding the time to study, and understanding what to study can be daunting. Let MSEC help

you manage your study time and focus the course content to help ensure success.

Check Out Our Fall 2014 Certification Study Course Dates

Beginning January 1, 2015Those with a valid PHR, SPHR, or GPHR* will be eligible to add the new Society for Human Resource

Management (SHRM) certification at no cost by documenting that their current certification is in good standing, signing the SHRM Code of Ethics and completing a brief online tutorial on HR competencies.

For more information visit www.shrm.org.

* PHR, SPHR and GPHR are registered trademarks of the HR Certification Institute (HRCI) and are not SHRM or MSEC certifications.

DenverAfternoon Program10-WeekSept 10 - Nov 12

Evening Program 10-WeekSept 10 - Nov 12

Saturday Program Three-Day IntensiveOct 25; Nov 1; Nov 8

DenverBoot Camp One-Week IntensiveNov 10 -14

Fort CollinsBoot Camp One-Week IntensiveNov 17 -21

ScottsdaleBoot Camp Five-Day IntensiveOct 16, 17, 20, 21, 22

Colorado SpringsEvening Program 10-WeekSept 10 - Nov12

Grand Junction Three-Day IntensiveOct 8, 9, 10

Glenwood SpringsThree-Day IntensiveOct 28, 29, 30

Documents

Sept Oct Training Guide 2014