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CAPABILITY STATEMENT

SUCCESS THROUGH SERVICE

CONTENTS Introduction Letter Page 2 Medical Cleaning Philosophy Page 3 Types of Medical Cleaning Page 4 Company Profile Page 5 Medical References Page 6 Cleaning Checklist Page 7

Capability Statement Template

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P: (02) 9666 4266 F: (02) 9666 4277 Suite 3.04, 1753-1765 Botany Road Banksmeadow NSW 2019 W: www.gavsgroup.com.au E: [email protected]

To Practise Managers / Medical Facilities Dear Prospective Client We appreciate your time in reviewing our capability statement as a prelude to further discussions with our company, in relation to your medical cleaning requirements. We believe that GAVS Group Medical Cleaning Services is well placed to provide cleaning services due to its attention to the following points of difference : Why Choose Gavs Group for your Medical Facility

Costing : Our staff productivity per square metre is usually higher than your existing supplier, for example our cleaning productivity standard is 300 square metres per hour. This allows GAVS to complete tasks faster and at a substantial cost savings. It also means that GAVS will always have the optimum level of staff to complete each task.

Briefing and Specifications: GAVS Hospitality will request a detailed briefing with your site Managers each week so that the service needs of each site are known and are implemented without error. This increased communication results in better service delivery Clear and precise written and updated specs approved by yourself and site managers will be set in place to avoid confusion and extra costs.

Communication: A GAVS manager will be assigned to your site with a 24 hour mobile number access. We understand that in the medical field, quick fixes could be required at short notice. GAVS will supply on the spot solutions whenever possible.

Accountability: GAVS Group Managers will utilize daily written check lists that are completed and signed off by your practise manager and our staff. Each cleaning task will be graded so that standards are maintained at the highest level.

Experience : GAVS Group has experience providing cleaning services in medical facilities of differing sizes from a small 1 doctor practice to large Clinics as well as service for 5 star hotels, large stadiums, office towers, factories, hospitals and schools. Its management staff have over 75 years combined hotel and facility management experience

Legal Compliance : All GAVS Group medical cleaning staff are employed and paid in line with Australian legislation and work practice laws avoiding possible litigation and fines.

ISO 9001 Cleaning Standards and Systems : GAVS Group is committed to making sure that cleaning standards are internationally certified. For example action is taken to ensure that different mops are used for food areas and toilets to prevent cross contamination.

Additional Services : We pride ourselves on offering allied services such as Carpet cleaning, window cleaning, strip and seal of flooring, high dusting at cost savings prices without sacrificing quality.

Superior Equipment : GAVS utilises the most modern and up to date equipment – such as micro-fibre cloths to reduce chemical use and the most powerful vacuum cleaners to ensure that the smallest particles of dust and food are removed from carpets and upholstery

Allied Services: Waste and Paper Products. GAVS Group is dedicated to helping our medical clients to quickly source a variety of property management services such as Waste removal and paper products. We offer a free waste management assessment advice via our service partners and resolve glass and general waste problems. With paper products we can offer private label brands of equivalent quality to the name brands. All consumables are set at a par level to avoid overstocking.

Guaranteed Work Quality : Since 1996 all our services are backed by 100% customer satisfaction guarantee which means you no longer have to worry about the quality of service. If any work conducted does not meet the promised quality, just call us within 24 hours and we will re-treat the area, absolutely free of charge, no questions asked.


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We trust that you will find the information provided in our submission comprehensive and suitable to your organisation. If you require anything further please do not hesitate to contact us Yours sincerely Victor Lopes, General Manager

Our Medical Cleaning Philosophy

As the cost of providing a high standard of medical care in the 21st Century continues to

increase – the patient is expecting state of the art medical equipment along with top level

professional treatment and care. A clean medical facility says exactly that. It promotes the

fact that you are a professional practice that puts the patients health and safety at the top

of your list of priorities. We believe that every medical office should consider the cost of

cleaning as part of your promotion budget, because in fact, it is.

There are some medical offices that attempt to have a once or twice a week cleaning service

to cut costs, even though patient visits, are high. This lack of cleanliness is always noticeable

in reception areas, where dust builds up, or in the corners of bathroom facilities or flooring.

The cleaning of a medical facility requires certain protocols not found in general office

cleaning. Having specific knowledge regarding “blood borne pathogens”, infectious waste,

sharps and the proper disposal procedure is a paramount issue that must be followed

correctly, for the safety of patients, medical staff and cleaning staff.

We have always believed that a dedicated medical team with specialised skills was needed

to adequately clean medical facilities. Since its inception in 1996 the GAVS Group has

managed to secure high level contracts in hospitals, clinics and private practice.


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Utilizing the latest micro fibre and "green cleaning" techniques, GAVS Group can provide

your medical office or clinic with a highly competitive price,that you can rely on – without

sacrificing quality of service.

What Medical Cleaning Can We Do:

Operating Theatres

Endoscopy Clinics

Sterile Environments

MRI and X ray Facilities

Pathology and Pharmacy

Medical Offices and Clinics

Medical Support Services Cleaning such as Kitchens, Cafeterias, Admin Offices

Low and High Risk Areas

Car Parks sweeping and scrubbing

Stripping Sealing of Floors

Carpet Cleaning

High Rise Window Cleaning

Air Vents Cleaning and Dusting

Long Term Care Facilities

Out Patient Care Centres

Nursing Home and Rehab Care Centres

COMPANY DETAILS

Company Name GAVS Trust

Trading Name Clean Business Services part of the GAVS Group

ABN 21 831 386 123

Year Established 1996

Legal Structure Pty Ltd

Location(s) Banksmeadow, Canberra

Postal Address P.O. Box 356 Mascot NSW 1460

Phone Number (02) 9666 4266 Fax Number 02 9666 4277

Email : [email protected] Website: www.gavsgroup.com.au

Primary Contact: Victor Lopes

Position title : General Manager

E mail address : [email protected]

Mobile Phone : 0414 974 797 Telephone : 02 9666 4266

mailto:[email protected]

http://www.gavsgroup.com.au/



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COMPANY PROFILE

Core Competencies: GAVS has been involved in Commercial Property cleaning since 1996. It has a

separate division that services 4 and 5 star Hotel / Motel properties, office buildings, warehouses,

factories, sports stadiums, gyms and defence and government offices. The Gavs Group team has a

separate team that focuses on medical facilities and healthcare offices. Commercial cleaning that

requires a high degree of attention to detail and consistent high standards on a daily basis is

achieved from a management team that has over 75 years of combined cleaning experience

Brief History: The existing company was founded in 1996 and has had new management since 2010

including Antonio Cerquiera ( founder of Oporto Chicken ), Victor Lopes and Alan Serebro. The

company focuses on providing a rapid response to its prestige client list in regard to cleaning matters

– whether these involve public areas or medical practises. GAVS Group has achieved 2 fast growing

business awards in the annual Smart 50 Company Competition.

Value Proposition: Our mission statement at GAVS Group is to offer the most efficient cleaning

service, at a work rate that achieves the specifications, of each site as requested by our clients – at

the highest cost savings possible. Our 11 points of difference our outlined in the introductory letter.

KEY PERSONNEL Name: Victor Lopes

Position Title: General Manager

25 Years Commercial Cleaning Experience including managing Cleaning Services in hospitals, medical

centres, Sydney Opera House, Qantas Business Lounges, Sports Stadium, Queen Victoria Building&

leading Hotels.

Name: Robert Lillington Mobile 0499 118 520 Email : [email protected]

Position Title: Operations Manager / Canberra

35 Years Managerial Experience in Hospitality in Asia& Australia with extensive experience in

managing cleaning staff of major Rehab Hospitals, MRI Centres, X Ray Facilities and Doctors Offices

to achieve the highest levels of audit compliance .

Name: Jose Pacheco

Position Title: Operations Manager CBD : 30 years Commercial & Medical Cleaning Experience

including extensive work in maintaining hospital flooring, upholstery cleaning, carpet cleaning, high

rise window cleaning, power washing walkways and high dusting.



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MEDICAL REFERENCES

Primary Healthcare Group : This publicly traded company on the Australian Stock Exchange-

operates Healthcare Imaging, Medical Centres, Laverty Pathology and Clinics. The GAVS Group

trading under its CBS division has been providing daily cleaning services to 67 Imaging Centers across

NSW since 2013 and also providing added services such as disposable paper products, upholstery

cleaning, high dusting, strip and seal of flooring and carpet cleaning.

Contact Geoff Rush Operations, Mobile 0401 132 744

Email : [email protected]

Southern Radiology : Southern Radiology operates a prestigious group of 13 MRI and X ray centers

in NSW. It was recently purchased by Capital Health Group – a publicly traded company on the

Australian Stock Exchange. Gavs Group has been servicing Southern Radiology since 2013.

Contact: Tiffany Chiew , Mobile 0434 521 156

Email : [email protected]

CONCLUDING THOUGHTS ON YOUR MEDICAL OFFICE CLEANING :

There are daily cleaning services and then there are daily medical cleaning services. Here are the

difference and why they are important :

There are two reasons that medical facilities require a deep detailed daily cleaning that is a cut

above a typical daily office cleaning. Firstly, medical facilities need to visually instill confidence within

visitors that they represent a clean and healthy facility. That, in other words, their visitors are not

going to get sick (or sicker) from visiting the doctor.

Secondly the actual sanitation level of the office needs to back up that visual confidence and ensure

proper disinfection and sanitation in order to protect all visitors, patients and health care workers.

The Center for Disease Control in the USA has published studies suggesting that as many as 1 in

every 20 visitors to a typical medical building will end up contracting some form of illness while

visiting the premises. Thus, keeping an extremely high level of cleanliness in lobbies, waiting areas,

restroom facilities etc is absolutely critical for all medical and dental practices.

Medical facilities need a specially trained team of cleaning techs who know the solutions to use and

in what amounts, to remove pathogens while not causing irritation. And it should go without saying

that no shortcuts are allowed. During a proper medical cleaning conducted by the GAVS Group, daily

special attention, will be paid to:

Sanitizing all touch points such as door handles, light switches and counter surfaces.

Deep detailed cleaning of all public areas and disinfecting restrooms

Whenever possible, to use scentless cleaners in order to not cause reactions or aggravate allergies




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Complying with all appropriate regulations and special requests from the medical facility.

ENCLOSED IS A TYPICAL CHECKLIST USED BY OUR STAFF AT MEDICAL JOB SITES:

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SEO Services Sydney - Digital Marketing Agency | …resultdrivenseo.com.au/downloads/medical-capability...Guaranteed Work Quality : Since 1996 all our services are backed by 100% customer