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SENEGAL’S CASE
Presented by Ibrahima Nour Eddine DIAGNE – General Manager GAINDE 2000
UNCEFACT Raporteur for Africa – Chairman of the African Alliance for Ecommerce
Sept 2014
SENEGAL’S NATIONAL SW
Enhancing trade and commerce through an integrated electronic system that streamlines customs clearance procedures.
Customs Administration & Ministry of Finance
1- THE VISION.
Administration
SINGLE W.
HALF COMPUTERIZED PROCESSES
COMPLETE PAPERLESS FOREIGN TRADE
CUSTOMS
CMS
Logistics
CCS
INT
ER
NA
TIO
NA
L
BUSINESS TO BUSINESSN
AT
ION
AL
B2B
B2G
G2G
EXCHANGES
INTEGRATED SW
2- THE ACHIEVEMENT.
2mn VIDEO
Local Trader
…or Brookers
OGAs
Or human action(1h)
EDI (0.5mn)
1
2
3
3
4
5
SUPPORTS
orchestration
3- OUTCOME.
1. Change Control Authority (DMC) 2. Department of Agriculture (DPV)3. Department of Livestock (DIREL)4. Foreign Trade Department (DCE )5. Department of Fishing (DOPM) 6. Quality Control Division (DCQ) 7. Metrology Division8. Plant Protection Department 9. Pharmacy Department10.Shipper Council11. Banks12. Insurances13.Customs brokers14.Logistics and trade stakeholders
1. Change Control Authority (DMC) 2. Department of Agriculture (DPV)3. Department of Livestock (DIREL)4. Foreign Trade Department (DCE )5. Department of Fishing (DOPM) 6. Quality Control Division (DCQ) 7. Metrology Division8. Plant Protection Department 9. Pharmacy Department10.Shipper Council11. Banks12. Insurances13.Customs brokers14.Logistics and trade stakeholders
PARTICIPANTS
4- THE CHALLENGES.
DESIGNING
IMPLEMENTING
OPERATING
IMPROVING
CRITICAL SUCCESS FACTORS
1. LeadershipThe first obstacle to SW implementation is the leadership. 3 options are often in competition: Customs leadership Ministry of Trade Port authority
A higher level decision (President or Prime Minister) is the determinant. In all situation, customs, must be in frontline.
2. ConsensusAll the stakeholders involved may agree on a new way of doing business. The issue is that each organization has it own rules and reality. The single window will disturb them.
The best Single window for a country is the one possible.
3. Capacity to implement
PROCESSES PLATEFORM PEOPLE
CAPACITY
CHANGE MANAGEMENT PROCESS
CHANGE MANAGEMENT CHALLENGES
TRADITION CHANGE OWNERSHIP
COMMUNICATE ON
CHANGES
HELP POEPLETO ADOPT CHANGESSUPPORT
CHANGES
COMFORT DISTURBANCE BENEFITS
INOTHING WILL HAPPEN Sceptical OPPOSITION SUPORTERS SUPORTERS No choice
SHARE BENEFITS OF CHANGES
SEA OF DEATH
New York , June 2012
1st place winner UN Public service Award 2012.
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