Seminar Session for MHS October 2009 LCP Transportation

Seminar Session for MHSSeminar Session for MHS

October 2009October 2009

LCP TransportationLCP Transportation

Coverage for MHS MembersCoverage for MHS Members

LCP, a long time partner with MHS, provides qualityLCP, a long time partner with MHS, provides qualitytransportation services for all eligible MHS members per transportation services for all eligible MHS members per IHCP coverage guidelines.IHCP coverage guidelines.

The following “Enhanced” services are also offer aThe following “Enhanced” services are also offer avalue added services;value added services;

No trip limitsNo trip limits Additional rider availabilityAdditional rider availability Trips to and from Caseworker appointmentsTrips to and from Caseworker appointments Trips to the Pharmacy (during normal transport route)Trips to the Pharmacy (during normal transport route) Special MHS health related eventsSpecial MHS health related events Bus or mileage reimbursement optionsBus or mileage reimbursement options

www.lcptransportation.com

Trip SchedulingTrip Scheduling

To Schedule Transportation call: To Schedule Transportation call: 1-877-MHS-4U4U(647-4848);1-877-MHS-4U4U(647-4848);For Return Trips call: 1-877-MHS-4U4U;For Return Trips call: 1-877-MHS-4U4U;After Hours/ Urgent Care Trips After Hours/ Urgent Care Trips

1-800-508-7230 or 1-888-732-2097;1-800-508-7230 or 1-888-732-2097;All Non-Emergency Transportation Services All Non-Emergency Transportation Services Must be Scheduled between 8:00a.m. and Must be Scheduled between 8:00a.m. and 5:00p.m. Monday thru Friday;5:00p.m. Monday thru Friday;Trips May be Scheduled out 30 Days in Trips May be Scheduled out 30 Days in Advance: Advance:


Specialty TripsSpecialty Trips

All Trips Non-Emergency Ambulatory and Non-All Trips Non-Emergency Ambulatory and Non-Emergency Non-Ambulatory (Wheelchair) are Emergency Non-Ambulatory (Wheelchair) are scheduled by 4:00p.m. Two (2) Business Days scheduled by 4:00p.m. Two (2) Business Days in Advance;in Advance;

Also Trips over 50 miles are scheduled by Also Trips over 50 miles are scheduled by 4:00p.m. Two (2) Business Days in Advance:4:00p.m. Two (2) Business Days in Advance:


Urgent Care TripsUrgent Care Trips

Urgent Care Trips can be provided Same Day if Urgent Care Trips can be provided Same Day if the PMP confirms that the Trip is Urgent in the PMP confirms that the Trip is Urgent in nature;nature;

Urgent Care Trips have a Two Hour Window for Urgent Care Trips have a Two Hour Window for Pick-up from the PMP’s Confirmation Time;Pick-up from the PMP’s Confirmation Time;

Return pick up time is 1-1:15 hours depending Return pick up time is 1-1:15 hours depending on location.on location.


Safety/AccomodationsSafety/Accomodations

Minor Children ages 0 thru 17 must be Minor Children ages 0 thru 17 must be accompanied by a 21 year old Parent or accompanied by a 21 year old Parent or Guardian Escort or Authorized Representative;Guardian Escort or Authorized Representative;Car Seats are Required by Law for Children Car Seats are Required by Law for Children Newborn to Eight Years of Age;Newborn to Eight Years of Age;LCP Provides Booster Seats for Children 4 LCP Provides Booster Seats for Children 4 Years of Age and 40 Pounds to Eight Years of Years of Age and 40 Pounds to Eight Years of Age;Age;

Prior Approval is Required for Prior Approval is Required for Out-of-State Out-of-State TripsTrips


Business RequirementsBusiness Requirements

LCP only Transports MHS Members to Medicaid LCP only Transports MHS Members to Medicaid Covered or MHS Authorized Services;Covered or MHS Authorized Services;

Trips to the pharmacy are allowed when leaving Trips to the pharmacy are allowed when leaving the provider’s office for prescription pick-ups;the provider’s office for prescription pick-ups;

MHS Members being referred must have the MHS Members being referred must have the Facilities Name, Address, and Phone Number in Facilities Name, Address, and Phone Number in order to Schedule the Trip;order to Schedule the Trip;


Customer ServicesCustomer Services

When Leaving a Message for LCP, please When Leaving a Message for LCP, please include an Area Code with the Phone Number;include an Area Code with the Phone Number;

Transportation Vendor Claims should be sent to Transportation Vendor Claims should be sent to 4308 Guion Rd. Suite D., Indianapolis, IN. 4308 Guion Rd. Suite D., Indianapolis, IN. 46254;46254;

Ambulance Claims should be submitted to P.O. Ambulance Claims should be submitted to P.O. Box 531097, Indianapolis, IN. 46253-1097;Box 531097, Indianapolis, IN. 46253-1097;

Ambulance Inquiries should be faxed to Ambulance Inquiries should be faxed to

317-291-6003.317-291-6003.


Documents

Seminar Session for MHS October 2009 LCP Transportation