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Sell!2009
2009Alignment with external customer planning processes
What We Did Best
All About Our People
Win with Winning Customers
Shoppers and Solutions
Frontline teamSuperior in-store executionDynamic supply chainScale and investmentsSeamless relationships with Nestlé product divisions
2011
Category & Shopper
DevelopmentCenter
of Excellence
2012
Deliver the Year
PROJECT ELEVATE
2012
Operational Master
Plan
2013
ASSESSMENT DESIGN IMPLEMENTATION
PERFORMANCE SUMMARY
OVERALLPERFORMANCE
2009Business Relationships & Support
Personnel
Category Development / Support
Consumer Marketing Support
Customer Marketing / Promotional Practices
Customer Service / Support
Logistics & Supply Chain Management
Rank: 14 of 18
2011Rank: 17 of 19
Performance Monitor
“ We are very pleased with the level of local support we receive from NSD ”
Conducts business ethically
Collaborative supply chain programs
Communicates company strategy clearly
Provides innovative solutions & processes
3.95 3.78 3.123.17
NSD overall rating of 3.5 is above average, but well below the 5.0 level for best in class companies.
Considerable room for growth
3.5
CULTURECUSTOMERS CATEGORY CAPABILITIES CONTRIBUTION CULTURECUSTOMERS CATEGORY
CustomersCategoryCapabilitiesContribution Culture
CULTURECUSTOMERS CAPABILITIES CONTRIBUTIONCATEGORY
• Lead with frozenCategory Leadership
CULTURECUSTOMERS CATEGORY CONTRIBUTIONCAPABILITIES
Vision, plan & willingness
Building competencies
Defining capabilities
Training, coaching & monitoring
Accountable
CULTURECUSTOMERS CAPABILITIES CONTRIBUTIONCATEGORY
Grow our sales
Maintain or reduce costs
Develop our people
CAPABILITIESCUSTOMERS CONTRIBUTIONCATEGORY
Role of each member
“How” behaviors
Culture drivers
CULTURE
Leadership
Culture
Courage
Respect
Teamwork
Passion
Excellence
Inspires & develops individuals & teams; encourages news ways of thinking while valuing pragmatism; sets the example
Acts on principles; takes responsible risks; makes decisions & moves forward; learns from mistakes; gives honest feedback; asks for help
Fosters diversity of people, thoughts & styles; builds & gives trust; accepts healthy disagreement; seeks first to understand – then be understood
Works collaboratively with internal & external partners; supports group decisions; encourages, enables & celebrates success; fulfills commitments
Demonstrates a results-orientation; drives achievement of business objectives & mutual success with our customers; does what it takes to get the job done right
Meets or exceeds high expectations; strives to be the best; seeks continuous learning & improvement
cul·ture noun \ˈkəl-chər\
Journey toward “world class”!
Resiliency
Armed and ready
Heart and talent
Willingness and ability