Self- Service Inspect Clear waste, Check your work CLEAN 5-S …stream.lobsterink.com/legacy/IHG/ihg_way_of_clean/documents/ihg_way_of... · IHG® Way of Clean 5-S Cleaning Program

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1

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5

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Service

ShineStage

Clear waste,dust, and fix

Self-Inspect

Check your work and feel proud

Clean and disinfectPrepare for guests

SurveyCheck out the space and

assess what you need

way of

CLEAN5-S Process

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IHG® WAY OF CLEAN 5-S CLEANING PROGRAM:

Cleaning Public Areas

IHG® Way of Clean 5-S Cleaning Program Guide – Cleaning Public Areas | 2

Public Areas often create the first impression our guests have with IHG® hotels. So, it is very important that the moment a guest walks through the doors, there is no doubt in their mind that everything in the hotel is clean and well maintained. Whether your team is cleaning a meeting room, fitness center or a restroom, using the 5-S Process will help ensure everything is clean, feels 'like new', and is in its place.

Public Areas

We need to ensure that all Public Areas are consistently maintained to the highest standard, and are spotlessly clean.

Take pride when cleaning and maintaining all hotel Public Areas to help build the 'Culture of Clean' throughout IHG hotels.

See how the 5-S Process can be used to clean common Public Areas on the following pages.

The Lobby


LobbyProducts and Tools:

The Lobby

Step 1 Step 2 Step 3 Step 4

Step 1: Survey

Scan your environment.

Check that Lobby lighting is working and free of debris.

Look for items that require repair.

Assess the cleanliness of the area.

Determine what cleaning tools will be required.

Step 2: Service

Remove trash or debris.

Report or fix any items that need to be replaced or repaired.

Dust surfaces, air vents, lamps, tabletop items, furniture legs, artwork, mirrors, plants, window blinds and treatments.

Step 3: Shine

Clean glass, artwork, mirrors, and windows.

Clean and polish furniture.

Remove any stains from upholstery.

Spot check and clean hard surfaces, table tops, and lighting fixtures.

Clean all switches, door handles, knobs and thermostats.

Clean doors, and walls, removing any fingerprints and scuff marks.

Step 4: Stage

Spot check and clean carpeted surfaces.

Dust or damp mop hard floors.

Vacuum carpeted floors.

Clean all public area tiles.

Put furniture back in place.

Ensure lampshades are level and seams are facing away from the guest’s view.

Air quality – apply odor controls as necessary.

Remove caution signs when the floor is completely dry.

Step 5: Self-Inspect

Check your work.

Look at the area through the guest’s eyes.

Is everything in its place?

Is the area as clean as possible?

Does everything look 'like new'?


Step 1: Survey


Check that all elevator lighting is working and free of debris.




Step 2: Service

Remove any trash or debris from the elevator door tracks or floor.


Dust surfaces, air vents, and light panels.

Step 3: Shine


Clean panel surfaces and elevator walls.

Clean and polish metal surfaces and the inside and outside of the elevator door.

Clean and polish the control panel buttons and/or telephone box.

Clean elevator threshold or door track using a brush or damp cloth.

Step 4: Stage




Clean all elevator area tiles.




Check your work.





ElevatorsProducts and Tools:



Step 1: Survey


Post caution signs at the top and bottom of the stairs.

Check that all stairwell lighting is working and free of debris.




Step 2: Service

Remove trash and debris.


Dust surfaces, and air vents, using duster with extendable pole.

Step 3: Shine

Spot check and clean glass.

Clean corners of stairwell of cobwebs.

Clean handrails.

Clean door surfaces, removing all fingerprints and scuff marks.


Step 4: Stage




Clean all stairwell tiles.


Remove caution signs when stairs are completely dry.


Check your work.





StairwellsProducts and Tools:



Step 1: Survey


Check that all lighting in the hallways and corridors is working and free of debris.




Step 2: Service



Dust surfaces, air vents, light fixtures, and furniture.

Step 3: Shine


Spot check vertical surfaces.

Clean fire extinguisher cabinet.

Wipe down all signage.

Clean all fire doors and hallway walls, removing fingerprints and scuff marks.


Clean HVAC or PTAC filters and grills.

Wipe down emergency exit signs.

Step 4: Stage




Clean all hallway/corridor tiles.

Make sure that everything has been put back into place and that there are no obstructions present.




Check your work.





Hallways/CorridorsProducts and Tools:



Step 1: Survey


Check that the lighting and fans are working and free of debris.




Step 2: Service




Step 3: Shine

Clean glass and mirrors.

Clean and rinse the sink, drain trap, handles, fixtures, and buff dry/polish if needed.

Clean toilet paper holder.

Clean counter tops, vanity area, paper towel, and soap dispensers.

Clean toilets, tanks, urinals and the base.

Using the toilet bowl brush, clean inside the toilet bowl, paying special attention to under the rim.


Clean the walls, removing fingerprints and scuff marks.

Wipe down the waste bin.

Step 4: Stage

Restock amenities, soap, and paper products.

Fold toilet paper corners down to make a ‘v’.

Make sure everything is properly placed and neatly presented.

Dust and damp mop hard surfaces and tiles.

Clean all bathroom space tiles.




Check your work.





Public RestroomsProducts and Tools:



Step 1: Survey


Check all lighting in meeting rooms is working and free of debris.




Look for items that have been left behind.

Step 2: Service

Remove all trays and dishes.




Step 3: Shine

Clean glass, artwork, mirrors and wndows.

Clean and polish furniture.

Clean whiteboard and/or flipboard.

Clean and disinfect telephones, handles, knobs, switches, tv remotes, and thermostats.

Clean and remove any scuff marks on walls, doors, tables, and furniture.

Spot check hard surfaces and clean when necessary.

Step 4: Stage




Clean all meeting room tiles.

Put furniture and fixtures back in place.

Air quality – apply odor control as necessary.



Check your work.





Meeting RoomsProducts and Tools:


Meeting Rooms


Step 1: Survey


Check that all lighting is working and free of debris.




Assess condition of equipment.


Step 2: Service

Remove dirty towels.



Dust surfaces, air vents, window coverings, TV, plants, pictures, and other accessories.

Step 3: Shine

Clean glass, artwork, mirrors and wndows.

Clean and disinfect remote controls, telephone, handles, switches, and thermostats.

Clean and disinfect exercise equipment, mats, and yoga balls.

Spot check hard surfaces and clean when necessary.

Spot check walls and remove all scuff marks.

Step 4: Stage




Adjust thermostat, TV channel and volume, if needed.

Clean all exercise room tiled floors

Replenish cups and towels.




Check your work.





Fitness CenterProducts and Tools:

Step 2 Step 3

Fitness Center

Step 4Step 1


Step 1: Survey


Check that all lighting is working and free of debris.





Step 2: Service



Dust surfaces, air vents, and window coverings.

Step 3: Shine

Washing Machines

Sweep behind washing machines.

Wipe out water and hose valve holder located behind each washer on the wall.

Wipe down inside and outside of each washing machine lid. Clean the corners of each lid to wipe away detergent residue.

Wipe down area directly located underneath each washing machine cover and clean inside the washing machine.

Wipe the back of the washing machine, where the temperature controls and knobs are located.

Wipe down the front and side of each washer.

Use vacuum cleaner attachments to reach areas behind washers.

Clean out the coin slots and corners of the coin box.

Dryers

Open dryer doors and remove lint from all filter trays.

Clean small corners of the filter tray, removing all excess lint and debris.

Clean inside and outside of each dryer.

Remove lint from underneath dryer door.

Wipe around door seals.

Clean top and sides of dryers using a damp cloth.

Laundry RoomProducts and Tools:

Step 1 Step 2 Step 3: Washing Machines Dryers


Laundry Area


Wipe down folding table.

Spot check hard surfaces.

Clean HVAC or PTAC units.

Clean all lighting fixtures.

Clean removable air filters.

Step 4: Stage

Damp mop hard floors.

Clean laundry room tiled floors.




Check your work.





Laundry RoomProducts and Tools:

Step 4Laundry AreaStep 3:


Step 1: Survey


Check that lighting is working and free of debris.




Step 2: Service



Dust surfaces and air vents.

Check all fixtures for debris.

Step 3: Shine

Wipe down refrigerator and freezer using a damp cloth, wiping down the top of each unit as well as the bottom grill area.

Wipe down the inside of each unit. Be sure to clean the door tracks.

Wipe down the glass doors, inside and out.

Wipe down the countertop space and all shelves.

Step 4: Stage

Restock shelves – or report to a manager, if needed.

Make sure everything is properly placed and neat.




Check your work.





Retail ShopProducts and Tools:


Documents

Self- Service Inspect Clear waste, Check your work CLEAN 5-S …stream.lobsterink.com/legacy/IHG/ihg_way_of_clean/documents/ihg_way_of... · IHG® Way of Clean 5-S Cleaning Program