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Commercial

Portfolio

Second

Unit

- By Joselinne Sagastume

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Index Pictionary………………………………………………………………………………………………………………………………………………………..……3-4 Replies………………………………………………………………………………………………………………………………………………………………………5 Acknowledgments………………………………………………………………………………………………………………………………………….…….6 Example……………………………………………………………………………………………………………………………………………………………………7 Follow-up…………………………………………………………………………………………………………………………………………………………….……8 Example……………………………………………………………………………………………………………………………………………………………….……9 Confirmations………………………………………………………………………………………………………………………………………………..………10 Example 1………………………………………………………………………………………………………………………………………………..……………..11 Example 2…………………………………………………………………………………………………………………………………………………..…………..12 Remittances………………………………………………………………………………………………………………………………………………..……….…13 Order Acknowledge……………………………………………………………………………………………………………………………..……..………14 Example 1………………………………………………………………………………………………………………………………………………..………..……15 Example 2……………………………………………………………………………………………………………………………………………..………..………16 Parts of Order Acknowledgment …………………………………………………………………………………………………..……………….17 Partial Shipment…………………………………………………………………………………………………………………………………..……………….18 Example……………………………………………………………………………………………………………………………………………………..………...….19 Substitute Order…………………………………………………………………………………………………………………………………..………...………20 Example…………………………………………………………………………………………………………………………………………………..………...…….21 Delayed Delivery……………………………………………………………………………………………………………………………..………..…………..22 Example………………………………………………………………………………………………………………………………………..………….……………..23 Stopgap………………………………………………………………………………………………………………………………………..………….……………..24 Example 1………………………………………………………………………………………………………………………………………..………….…………25 Example 2………………………………………………………………………………………………………………………………………..………….…………26 Inquiry Response………………………………………………………………………………………………………………………………………..……….27 Example 1………………………………………………………………………………………………………………………………………..………….…………28 Example 2………………………………………………………………………………………………………………………………………..………….…………29 Referals………………………………………………………………………………………………………………………………………..………….……………….30 Example ………………………………………………………………………………………………………………………………………..………….…………….31 Refusals………………………………………………………………………………………………………………………………………..………….……………..32 Example………………………………………………………………………………………………………………………………………..………….……………..33 Complaints………………………………………………………………………………………………………………………………………..………….………..34 Example………………………………………………………………………………………………………………………………………..………….……………..35 Claims………………………………………………………………………………………………………………………………………..………….………………..36 Example………………………………………………………………………………………………………………………………………..………….……………..37 Complaint Response………………………………………………………………………………………………………………………………………..…38 Example………………………………………………………………………………………………………………………………………..………….……………..39 Adjustments………………………………………………………………………………………………………………………………………..………….………40 Example………………………………………………………………………………………………………………………………………..………….……………..41

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Pictionary Word Definition Sentence Picture

Domestic Terminal

Is a home for departures inside the same country

When I take a fly to Peten I go to the domestic terminal.

Clientele Customers My clientele is the most important thing in my business life.

Compensation Payment,

repayment The CEO gives us a compensation for working extra hours.

Restitution Reparation,

repayment The company makes restitution last year.

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Subsequently Afterwards Maria got an illness, subsequently she was absent for one month

Luncheon A lunch,

especially a formal one

The luncheon take place in Hard Rock Cafe

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Replies

Is a good sales opportunity. It should be specific and complete.

Types of replies are:

- Acknowledgments

- Follow-ups

- Confirmations

- Remittances

- Order Acknowledgments

- Stopgap Letters

- Inquiry Replies

- Referrals

- Refusals -

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Acknowledgments

Written when you receive merchandise, material,

Money, or information, is a letter that was created

to show courtesy

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April 9, 2014

Ms. Joselinne Sagastume Coffins Stahl S.A. 5634 Bayfront Street Tampa, Florida 29487

Dear Mrs. Sagastume:

Thank you for responding my letter in which I request information about the new RX-7 and

its updates including special features.

I received the enclosed catalogue you sent me mentioning all the details the automobile

posses and I find it very useful to complete my college project.

Sincerely yours,

Bryan Smith

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Follow-ups

Written to establish a record of the transaction, at a

meeting or in a conversation

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The Committee to Keep Minnesota Green

24 North Main Street Blackduck, Minnesota 56630

April 12, 2014

Mrs. Christine Solars 62 Onigum Road Walker, Minnesota 56484

Dear Mrs. Solars:

We are pleased that you will be participating in the Ecology Colloquium sponsored by The

Committee to Keep Minnesota Green. As we discussed in our telephone conversation this

morning, the Colloquium will take place on April 22 in the convention room at the Blackduck

Inn.

The Colloquium will begin with the keynote address at 10:30 A.M. At 11:00, you will join our

other guest of honor in a debate on the topic, “The Cost of Conversation: Public or Private

Responsibilities?” Following the debate, luncheon will be served in the main dining room,

where you will, of course, be a guest of the Committee.

Along with the other members of the Committee, I am looking forward to our meeting on the

22th.

Sincerely yours,

Rita Ochoa

Manager

Orantes L.

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Confirmations

They must transmit clear, correct, and

complete information.

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Fulson Contractors, Inc. 4444 Western Avenue

Boulder, Colorado 80301

April 3, 2013 Mr. Justin Michaels 622 Garth Street Boulder, Colorado 80321 Dear Mr. Michaels: This letter will confirm your luncheon engagement with Mrs. Nancy Carson. It will take place at Trattoria di Marco, at the corner of Tenth Street and Western Avenue, on April 7 at 1 P.M. As requested, Mrs. Carson will be presenting you a set of pictures illustrating previous architectural work done for corporations. Additionally, she will be taking samples of construction materials. If you need further information, please call me at 9384-3827. Sincerely yours, Pedro Ruiz Assistant

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AVIANCA, S.A. 903 Main Street

Miami, Florida 89076

March 19, 2014 Dear The following letter is to confirm that your flight has been reserved departing from Guatemala City on March 24 in Flight 458 at 7:30 A.M. expected to arrive in the Miami Airport at 9:30 A.M. You will be returning to Guatemala City on March 29 on Flight 232 which departs from the Miami Airport at 6:30 P.M. and is expected to arrive to Guatemala City at 8:30 P.M. It is a pleasure to remind you that you must arrive at the airport one hour prior to departure to have time for check in and make this process more quickly. If you need further information you can call Miss Olivia Barrerra at 2479-9098 she will be glad to solve your doubts. Sincerely yours, Ana Rodas Assistant

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Remittances

Letters written to explain for what your

enclosed check is. It must contain account

number, invoice number, and the amount of

the check.

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Order

Acknowledgments

Is a confirmation for an order, it establishes goodwill.

It must include:

- Mention the date of order

- Include the order or invoice number

- Explain the date and method of shipment

- Acknowledging the method of payment

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Cape Cod Ornaments, Inc. 94 State Road West Yarmouth, Massachusetts 02757 February 15, 2014 Ms. Jessica Smith 250 Commonwealth Avenue Boston, Massachusetts 02118 Dear Ms. Smith: On February 14, we received your letter in which you ordered a Model EPC-18” copper, Eagle weather vane with arrow. As requested, we will send it to your home address by parcel post and charge the $34.95 with any applicable sales tax and handling costs to your VISA account (No. 003 00971 A109). Enclosed you will find the invoice for the amount of $37.45 which is the total of the Weather vane including applicable sales tax and handling costs. Additionally, you will Find a catalogue containing our latest products and sales. We hope to hear from you Soon. Sincerely yours, Lucrecia Ruiz Sales Manager Rodriguez L. ENC.

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KINBOTE PRODUCTS, INC. 200 Southeast Four Street Miami, Florida 33131 January 15, 2014 Ms. Ellen Minsky Gold’s Speciality Shops 363 West Grace Street Tampa, Florida 33607 Dear Ms. Minsky: We received your letter on February 13, in which you order two dozen of exercise suits In the colors and sizes you previously requested. Your purchase will be shipped by air express on February 17 and expected to arrive on February 18. Additionally, the total amount of $843 that corresponds to the whole sale, Plus applicable sales tax and handling costs will be charged to your account (No. 882GGS). Enclosed you will find the invoice and a catalogue containing our latest products and Sales. We hope to hear from you soon. Sincerely yours, Luca Ruiz Purchasing Manager Sagastume J.

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Types of order

Acknowledgments

Delayed Delivery

It’s caused by the seller

when an order cannot

be filled promptly.

Partial Shipment

It express those certain

items have been back

ordered.

Substitute Order

When an order cannot

be filled and you

suggest new methods

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Partial

Shipment

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Laico Products, Inc. 43 Green Street

Miami, Florida 45382 March 6, 2014 Mr. John Smith Beauty Depot, Inc. 444 Ross Avenue Miami, Florida 63782 Dear Mr. Smith: We appreciate your interest in our products. Your order no. 437 consisting of 37 Revlon Lipsticks (code 43851) and 12 L’Oreal beauty sets (code 332-1) has been registered. As requested, we will be sending the 37 Revlon lipsticks immediately to the address above. However, due to a transportation problem with our supplier the 12 L’Oreal beauty sets will be sent within the week. You may expect delivery on Wednesday, March 12. We will include three samples of our new Dove hydrating body cream with your lipsticks. Thank you for your preference. Please contact me if you need further information. Sincerely yours, Miley Cyrus Sales Manager Monroy D.}

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Substitute

Order

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Quality Suites Universal South 306 Universal Avenue

Orlando, Florida 10923

April 23, 2014 Ms. Terry Lawson 407 Main Street Orlando, Florida 10976 Dear Ms. Lawson: Thank you for your preference in our hotels. We are sorry to inform you that we do not count with availability of double rooms with bath in the date of August 22, because the National World Processors Association will be holding their convention during those days. Instead of changing the date of your visit to our hotel we can offer you to make a reservation in our other Quality Inn Universal South Hotel located at 3 minutes from this one. This hotel has available double rooms with bath the days you are requesting, also the fees are $30 less than it will cost at this hotel If you are interest in our proposal please call me at 302-98763-87234, and I will give you further information. Sincerely yours, Joselinne Sagastume Manager Sosa L.

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Delayed

Delivery

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Lawson Linen Company P.O. Box 762 Bloomfield, New Jersey 07006 March 5, 2014 Mrs. Marianne Rollins 444 Ross Avenue Caldwell, New Jersey 07006 Dear Mrs. Rollins: We received your order for one set of Floral Mist queen size sheets and pillowcases. Unfortunately, we are having some difficulties due to a strike and all orders have been Held up. Nevertheless, we assure you that negotiations are progressing and a settlement is Expected soon. You will receive your order as fast as possible. If your order is needed immediately, we are able of sending you a set of African Tribal Sheets and pillowcases of the same price. Enclosed you will find an exclusive Catalogue of special merchandise. Sincerely yours, Lucian Ruiz Sales Manager Diaz, J.

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Stopgap

Letter

It is written when a response to an incoming letter must be delayed. They let the costumer know that the inquiry will not be ignored and that it will be responded as soon as

possible.

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General Communications Corporation

600 Main Street Tampa, Florida 75697 March 26, 2014 Mr. Anthony Ross University of Wisconsin Department of Media and Communications Miami, Florida 67893 Dear Mr. Ross: Thank you for your letter dated March 28 in which you were asking for information about the new contract with Hastings Development Corporation. However Ms. Leonard is out of town attending a meeting and is expected to return in two weeks. I will be informing her of your requirement as soon as she returns. Please let me know if you need further information. Sincerely yours, Joselinne Sagastume Administrative Assistant

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General Communications Corporation

600 North Milwaukee Street Milwaukee, Wisconsin 53202

March 26, 2014 Professor Anne Boleyn University of Wisconsin Department of Media and Communications Menomonie, Wisconsin 54751 Dear Professor Boleyn: Thank you for your letter dated March 25 in which you invite Mr. Peal to speak to your graduate seminar students in electronics on Tuesdays from 4:30 to 6:00 P.M. However Mr. Peal is out of town attending a four-day meeting of the regional directors and is expected to return in a week. I will be informing him of your invitation as soon as he returns. Please let me know if you need further information. Sincerely yours, Angelo Sarti Administrative Assistant

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Inquiry

Replies

Its main purpose is to give information and

offer further assistance.

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RBM Manufacturing Company, Inc. 4022 Ninth Avenue

New York, New York 10055

April 2, 2014 Mr. William Wilson Mahoney and Millman, Inc. 1951 Benson Street Bronx, New York 10465 Dear Mr. Wilson: We appreciate your interest in our company. We received your letter in which you request information about a photocopier that would suit your office needs. After having evaluated them, we have decided that the RBM 2000 copier is the most appropriate model for your office. The RBM 2000 has a collator which allows 30 copies to be run off at any one time. It uses regular paper and fits a small-sized desk. Additionally, all our products have one-year full warranty and our repair service is among the lowest in the market. Enclosed you will find the catalogue of all our products. Refer to page 130 for more details on the RBM 2000. It is a pleasure to inform you that our company grants a ten percent discount on initial purchases. If you need further information, please feel free to call me at 8292-2820 during business hours. Sincerely yours, Lucrecia Ruiz Sales Manager Vargas A. ENC.

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Cofiño Stahl S.A. 5634 Bayfront Street

Tampa, Florida 29487

April 4, 2014 Mr. Bryan Smith. 3698 Main Street Orlando, Florida 29564 Dear Mr. Smith We received your letter in which you request information about the new RX-7. Although is a new model in the market, is one of the most profitable automobiles our company has created, so we think you make an excellent decision for your project. The RX-7 count with a 912 engine that involves one of the most advanced brake system to control the high velocity this automobile can reach avoiding accidents for all our customers that drive it. Additionally, every purchase includes the service of an insurance company for one year. Enclose you will find a catalogue with complete information about each model we have available including prices, and characteristics of each model. We appreciate your interest in our company. If you need further information, please call me at 2484-7379 since 8:00 am to 6:00 pm. Sincerely yours, Joselinne Sagastume Sales Manager Medina K. ENC.

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Referrals

It’s written when you receive inquiries that can best

is answered by another person, it explains to whom

is being referred.

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National Directional Board

376 Bayfront Boulevard

Tampa, Florida 56889

April 30, 2014

Ms. Ana Graham

Florida City Hall

508 Main Street

Orlando, Florida 53290

Dear Ms. Graham

Thank you for your request of information about filling for an absentee ballot for

the upcoming Presidential election. Unfortunately I'm not available to provide

you this information.

Therefore I will refer your letter to your local Board of Elections, so they can

give you the information you are requesting in a specific way according to the

state you are located in.

Joselinne Sagastume

Assistance Manager

Gonzalez F.

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Refusals

It’s a letter were you say “no” gracefully,

maintaining goodwill.

Include an explanation of your refusal

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Office Depot, Inc. 258 Golden Avenue Boston, Massachusetts 369854 March 10, 2014 Mr. Diego Edwards Office Center, S. A. 869 Wallace Street Boston, Massachusetts Dear Mr. Edwards: Thank you for your letter dated March 7, in which you request a 25 percent volume discount one the bar-code scanning equipment which you plsn to install in your department stores. As a company policy, we have a limit of 20 percent discount provided on all our wholesale products. Therefore, I am sorry to inform you that we cannot grant you the 25pervent discount you requested. Since your purchase is particularly large, our company is willing to grant you a 22 percent discount and free installation on the previously mentioned scanning equipment, if you need further information please call me at 502-1430-0780 Joselinne Sagastume Sales Manager Perez A.

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Complaints

A letter use to inform a company that you are

dissatisfied with goods or serviced. It must include a

suggestion for improvement.

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Xerox, Inc. 479 Orange Blossom Street Merrimack, New Hampshire 02118 April 5, 2014 Mr. Enrico Cammarata Club Cammarata 2 Merrimack Road Merrimack, New Hampshire 03113 Dear Mr. Cammarata: Your restaurant is well known to carter to a business clientele, so on June 8 I made a reservation for 7:00 p.m. to entertain and impress an important out - of - town business associate. We arrive promptly, but our table was not ready and we were waiting for one hour and fifteen minutes while the maitre d’ was receiving with a rude indifference intermittent inquiries for many people who were waiting desperate for a table too. The tension these issues caused make my guest feel annoyed with the restaurant and with me. As a frequently guest of your prestigious restaurant I am surprised of the maitre d’ behavior and the disorder in reservations you have that day. Your entire guest deserves good treatment so I hope you work in those aspects that affect the restaurant’s reputation. Pedro Andrade Social Manager Altamira A.

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Claims

It is written to inform a company you are

dissatisfied with a service or product, but you

suggested an action

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Kitchen Korner 47-07 Parkway Drive St. Paul, Minnesota 55104 December 1, 2014 Northridge Cutlery Company 2066 Yellow Circle Minnetonka, Minnesota 55343 Dear Mr. James: On October 7, we ordered two dozens of Poultry Shears and they have still not arrived, also we did receive neither an acknowledgement nor a stopgap letter. We decided to order them because pre-Christmas sales have just started. We will like to know if you will be able to send our purchase before December 10. I would appreciate your looking into this matter so that we can include the products in our inventory. Sincerely yours, Fiorella Lima Sales Manager Romel A.

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Complaint

Response

It is the response to a complaint; it explains

why the problem occurs.

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Club Cammarata Inc 2Merrimack Road Merrimack, New Hampshire 03113 April 10, 2014 Mr. Pedro Andrade Xerox, Inc. 479 Blossom Street Merrimack, New Hampshire 02118 Dear Mr. Andrade: Thank you for your letter in which you explained the problems you experienced with your reservation and the maitred’s attitude. However, our objective is to give our partners the best service but that day we suffered technological inconveniences with our reservations system. I am sorry for the maitred’s attitude but he is without experience due to he was recently hired. I appreciate all your suggestions and we will take them into account. In order to demonstrate our changes I would like to offer you a free meal that you can use in your next visit, Sincerely yours, Enrico Cammarata Owner

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Adjustments

Granting an Adjustment

The customer is happy

because he receives

what he asked for

Offering a Compromise

Is written when neither the

costumer nor the

company is entirely at

fault

Refusing an Adjustment

It is written when what

the customer wants the

company cannot do it

It is a response to a claim letter; it must reaffirm the

company’s good intentions

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Grand Street Store 309 Grand Street Grahamsville, New Jersey 01276 April 2, 2014 Mr. Andres Sierra 407 Golden Avenue Grahamsville, New Jersey 01323 Dear Mr. Sierra: We received your letter dated March 27, in which you explained the inconvenience you had with your four pounds Muenster Cheese purchase. However, I would like you to know we were changing our refrigeration system for a new and more effective one and this was the main cause of the expiration of our milk products, Thank you for bringing this matter to our attention, nevertheless we are willing to refund the total amount you paid for the cheese. We hope to have the pleasure of continuing serving you. Truly yours, John Poe Owner