SCRUTINY REVIEW - PERFORMANCE MANAGEMENT OF … · OSC16-010 1 Agenda Item No. 6 OVERVIEW AND SCRUTINY COMMITTEE - 25 JULY 2016 SCRUTINY REVIEW - PERFORMANCE MANAGEMENT OF CONTRACTS

OSC16-010 1

Agenda Item No. 6 OVERVIEW AND SCRUTINY COMMITTEE - 25 JULY 2016

SCRUTINY REVIEW - PERFORMANCE MANAGEMENT OF CONTRACTS

Summary

At its meeting on 20 June 2016, the Overview and Scrutiny Committee was presented with a proposal to review the procedures in place for the monitoring of the performance of the contracts entered into by the Council. The proposal was agreed and the Committee requested a report setting out the current contracts held by the Council and the performance monitoring arrangements in place.

This report sets out the details of the largest contracts awarded by the Council. In addition, a list of all contracts entered into by the Council is attached at Appendix 1.

Recommendations

The Committee is requested to consider the list of contracts and determine which, if any, of the contracts is further scrutinised in terms of the performance monitoring arrangements put in place by Woking Borough Council. In addition, the Committee will need to agree the process through which further scrutiny of the contracts can be taken forward, as indicated in Section 2.0 of the report.

Background Papers:

Sustainability Impact Assessment Equalities Impact Assessment

Reporting Person:

Councillor Ian Johnson, Vice-Chairman, Overview and Scrutiny Committee Email: [email protected]

Contact Person:

Frank Jeffrey, Democratic Services Manager Email: [email protected]

Date Published:

13 July 2016

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Scrutiny Review - Performance Management of Contracts

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1.0 Introduction

1.1 In June 2016 the Vice-Chairman and Chairman of the Overview and Scrutiny Committee brought a proposal to the Committee to undertake a scrutiny review of the way in which the Council monitors the performance of the contracts it has awarded to external companies. It was considered that the area for review represented a key issue for the public and the review could result in moderate benefits for two or more client groups, or substantial benefits for one client group. The proposal made clear that it was not intended to scrutinise the contracts themselves, but how those contracts are monitored. Information required on the contracts included the start and end dates, the purpose of the contract, the annual cost and how the performance was managed. The review would cover only public facing services.

1.2 As an initial point of reference for the Committee, this report includes the list of contracts currently awarded by the Council (Appendix 1), a brief description of the contracts and the contract end dates. To assist the Committee’s initial considerations, additional information has been provided on the largest of the contracts awarded by the Council, setting out how the performance of those contracts is monitored and reported.

1.3 The relevant contracts are:

o Skanska (Section 3.0) – Facilities Management and Asset Management

o Serco (Section 4.0) – Landscaping and Street Cleaning

o Biffa (Section 5.0) – Waste and Recycling Collection

o New Vision Homes (Section 6.0) – Council Housing Management

o Freedom Leisure (Section 7.0) – the Borough’s Sports and Leisure Facilities

2.0 Way Forward

2.1 The Committee is recommended to consider the full list of contracts and determine which, if any, should be investigated further. It is proposed that one or more Members of the Committee should be charged to reviewing the performance monitoring arrangements of such contracts outside of the Committee meetings, in consultation with the contract manager, the Portfolio Holder and any other individuals identified by the Members. A report on the findings could then be brought back to the Committee at its next meeting on 19 September 2016.

2.2 In considering this report, the Committee is asked to note that, in view of the number of contracts listed, the contract managers will not be attending the meeting of the Overview and Scrutiny Committee. However, the contract managers are named in Appendix 1 and can be contacted by Members outside of the Committee meeting. The contract manager and Portfolio Holder for a specific contract can be asked to attend the next meeting of the Committee if necessary.

3.0 Skanska Contract (Facilities Management (FM) and Asset Management (AM))

3.1 Contract Monitoring Overview

3.2 The FM/AM Contract. This was awarded to Skanska Rashleigh Weatherfail Ltd to manage the WBC Estate and Woking Shopping (WS) Centres with effect from November 2013 initially for a four year period with the Employer having the option to award two further




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three year periods, potentially a total of ten years. First contractual period of renewal is scheduled for November 2017.

3.3 The Conditions of Contract. The Conditions applicable to the delivery of service are NEC3 Term Service Contract (NEC3 June 2005, amended June 2006). The Contractor is required to perform the service in accordance with these conditions and the performance obligations embedded in the Service Specifications and to the satisfaction of the Employer.

3.4 Management and Assessment of Performance. This is a key aspect of the contract. The measurement and monitoring of performance and remedies for dealing with poor performance are contained within the Contract, Schedule 2 Appendix 2, entitled ‘Performance Mechanism’.

3.5 Performance Mechanism. Major aspects include-

a) Key Performance Indicators (KPIs) &Targets - the contractors performance is assessed continuously and formally self-monitored and scored on a monthly basis against jointly agreed service KPIs. KPIs are reviewed by both parties against service Specifications and reset annually to reflect more challenging targets.

b) Monthly Liaison Meetings (MLM) – monthly meetings are held between Contractor’s

and Employer’s representatives to discuss a range of activities, such as operational issues, use of resources, forward planning etc and specifically assessment of quality and timeliness of service delivery against the KPI targets.

c) Monthly Remedial Plan – should the Contractor fail to meet KPI performance

thresholds or fail repeatedly against individual KPI targets (most of which are set between 95% and 100%) or be adjudged to perform poorly over a period of time the Employer is empowered to require the Contractor to deliver a remedial plan demonstrating how performance will be improved to meet the contract requirements.

d) Performance Defects – under the performance mechanism conditions the Employer

may issue Defect Warning Notices as response to continuous poor performance or failure to improve in spite of remedial plans. Further escalation could eventually lead to the issue of Warning Notices and punitive measures including reducing due payments or as an extreme measure regarding breach of contract at the Employer’s discretion terminate the whole or part of the services.

e) Annual Service Review (ASR)- this is a review organised by the Service Manager for

senior representatives (Contractor & Employer) at contract year end to assess the performance of the Contractor during the past year and to consider proposals for the improvement of the service which may be implemented by the contractor during the coming year, including appropriate performance targets.

f) Client Audits - conducted on a quarterly basis the audit provides a framework for the

regular assessment of the Contractor’s performance. It aims to validate the Contractor’s self-monitoring of KPIs and to assure Owners and Senior Management that all affected WBC and WS buildings continue to meet statutory obligations and are fully service compliant. It is also anticipated that regular auditing will, in addition to




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assessing performance levels, indicate opportunities for cost savings through alternative service delivery solutions. Thereby supporting the ASR which commits the Contractor to a programme of continuous service improvement and cost savings. Outcomes of the Audit are discussed at MLMs. Quarterly reports arising from the audits and results of performance monitoring are forwarded to Senior Management for information purposes.

4.0 Serco Contract (Landscaping and Street Cleansing Services)

4.1 Serco has a contract with the Council for landscaping and street cleansing services within the Borough. A report to the Executive in April 2016 (Part II report) resulted in an extension being agreed for the Serco contract up to 31 March 2023.

4.2 Monitoring is reported through the Council’s Performance and Financial Monitoring Information – the ‘Green Book’ – showing the results of satisfaction surveys. Fortnightly contract meetings are held where issues can be discussed across a range of environmental maintenance functions covering the whole Council estate and including functions as agent to Surrey County Council (for example grass cutting and highway tree inspection and maintenance). There is also an annual partnership meeting to review activities through the year attended by the Deputy Chief Executive and the respective Portfolio Holder for the Environment.

4.3 The contract is operated in partnership with Serco who continue to be flexible with their resources, assisting in emergency situations such as removal of traveller camps, storms, floods, snow conditions and out of hours services. It is referred to as an output contract where payment for core services is guaranteed and the contractor can use their professional judgement with the delivery of services and provide the flexibility the Council requires to deal with emergencies or initiatives. The traditional model would be to measure every maintenance function and agree detailed invoices accordingly which takes up considerable officer and contractor time adding cost to the contract arrangement.

4.4 Satisfaction surveys are carried out through a telephone poll of 300 residents every quarter, the results of which are reported in the ‘Green Book’. An extract from the ‘Green Book’ for April/May 2016 is shown below.

5.0 Biffa Contract (Waste and Recycling Collection)

5.1 The Council’s household waste collection service is contracted to Biffa, with the initial term ending on 10 September 2017. The Council are currently procuring a joint waste collection contract in partnership with Surrey Heath Borough Council, Mole Valley District Council and Elmbridge Borough Council.




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5.2 The Council’s Contracts and Project Team monitor Biffa’s performance continuously. Operational Meetings are held quarterly, minuted and attended by Biffa’s Depot Supervisor, Depot Manager and Regional Manager. The meetings provide an opportunity to discuss performance since the previous meeting, set up-coming priorities and consider future opportunities.

5.3 Service requests and enquiries are recorded and tracked through to completion via the Council’s Contact Manager system. Contact Manager is used to generate performance reports. The service contract sets out clear performance standards and the mechanism for applying liquidated damages, should Biffa fail to perform the service in accordance with the specification. Period statements are submitted every four weeks, these are initially scrutinised by Officers to ensure the valuation reflects the services undertaken and then subject to both internal and external audit.

5.4 The percentage of waste collections made on time is reported monthly in the Performance and Financial Monitoring Information report (Green Book). Yearly performance is ~99.98% of collections made on time, which equates to only 20 missed collections per 100,000 collections. As part of the joint waste bidding process, it came to light that Woking benefits from the lowest number of missed collections when compared to other participants (the highest was eight times more misses at 160 per 100,000 collections).

5.5 The Health and Safety Executive undertake detailed audits of waste services, including a review of how authorities that contract out services ensure their contractors maintain the highest standards of safety. This contract has been audited twice, with no issues or interventions reported.

5.6 A benchmarking exercise undertaken by the Surrey Waste Partnership concluded that Woking Borough Council benefits from the lowest cost contract in the county. This year’s target for the cost of waste collection per property is £25.60 (this target includes all waste related activities, not just Biffa contract costs). For comparison, the actual cost in 2008/09 (pre current contract) was £65.41.

5.7 Recycling performance is measured by the Department for Environment, Food and Rural Affairs. The latest, published, national league table recorded Woking Borough Council as the 18th highest recycler out of 352 UK authorities.

6.0 New Vison Homes Contract (Council Housing Management)

6.1 The housing management contract, including repairs and planned maintenance, was awarded to Woking Housing Partnership trading as New Vision Homes (NVH) with effect from 1st April 2012. This contract was set up for an initial year period, with the option to extend for up to another 5 years.

6.2 The NEC contract which forms the basis of the NVH contract continues to be regarded as a suitable form for contracts of this nature where a partnership approach is intended. Provisions such as Task Orders and Compensation Events provide a clear and simple method for instructions to be placed and acknowledged. The contract provides for mechanisms to resolve minor performance issues through to major service failures.

6.3 Volume 2 Section 9 of the contract outlines Performance Measurements, these include:

• Key Performance Indicators (KPI’s) with Continuous Improvement Targets

NVH’s performance is assessed continuously and scored on a monthly basis. The KPIs have been set to show a path of continuous improvement, with targets that are




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more challenging year on year. The KPI’s are subject to incentive and deduction payment for exceeding target, or under performance.

• Management Performance Indicators (MPI’s)

The MPI’s are designed to provide greater insight into service performance issues. These are also scored on a monthly basis, along with the KPI’s.

• Contract Review Meeting (CRM)

A monthly Contract Review Meeting (CRM) is held with NVH each month to review the performance over the previous month. KPI & MPI data is presented by NVH, with WBC cross-examining this information.

• Asset Management Plan Meeting (AMP)

A monthly AMP meeting is with NVH each month to review the budgets, planned works programme, updates on work projects and forward planning.

• Performance Review Group Meeting (PRG)

A quarterly review meeting between WBC, NVH and Resident Operation Board Members (ROBM), this can also include councillors as observers. This is an opportunity for ROBM’s to question how the contract is performing and for them to present a resident’s update to WBC and NVH. Recommendations from this meeting are put forward to the Core Group.

• Core Group

A quarterly review meeting is held between WBC and NVH, following the PRG. Performance data and recommendations from the PRG are reviewed at the Core Group. This meeting is used to discuss performance and changes to contract at a strategic level.

• Housemark benchmarking

HouseMark is a social housing data provider, who offers a benchmarking service comparing performance across the housing sector. Annual performance monitoring is undertaken to assess WBC against other local providers.

7.0 Freedom Leisure Limited - Leisure Management Partnership Agreement (Contract)

7.1 The Council currently has a Leisure Management Partnership Agreement/Contract with Greenwich Leisure Limited (GLL) to operate and manage various leisure services throughout the borough including:

• Woking Leisure Centre and Pool in the Park (LC&PitP)

• Booking, cleaning and maintenance of the majority of the Sports Pavilions (approx. 14)




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• Allocation of sports pitches (including grass, all weather pitches and tennis courts) to clubs and organisations (with the maintenance of such pitches remaining with Serco)

• Management and integration of Holiday and Summer Camps at Woking LC&PitP as well as at various venues (min 4 sites) across the borough.

• Being ‘eyes and ears’ for the Council across recreation and park grounds where they have a responsibility for the entire letting of activity.

7.2 Greenwich Leisure Limited (who provides strategic support to the Operator) has sub-

contracted the management operation of the Partnership Agreement to Wealden Leisure Limited who trade as Freedom Leisure Limited (FLL), and it is predominately FLL colleagues who council officers work with on a day-to-day basis. The contract arrangements provides for Management Fee Income to be paid to the Council based on FLL’s income generated from activities provided less costs, with any Surplus Share generated at year end being pass-ported through to the Council and ring-fenced for future cultural and leisure investment.

7.3 The Contract with GLL commenced in December 2011 and runs for 10 years (until November 2021) with an option to extend for a further 2yrs + 2yrs – i.e. until November 2025. The Contract was jointly procured with Guildford Borough Council, with GLL/FL also being successful in Guildford, and as a consequence we therefore share knowledge, expertise and best practice across the contracts from both an operational as well as Client viewpoint.

Performance Monitoring / Management

7.4 The Partnership Agreement provides for the Operator to Self-Monitor the contract which enables both parties to be more flexible in responding to service expectations and changing leisure needs of the borough. As a result the Operator is required to collect and report on data against a wide variety of performance standards and Key Performance Indicators (KPI’s) relating to service standards identified in the Service Specification, as well as a range of Customer User experiences and development and innovation approaches. Appropriate arrangements are contained within the Contract to impose financial penalty should the Operator not meet the required service standards or fail any compliance assessments.

7.5 The Client Officer also carries out site inspections on a monthly basis. Whilst the LC&PitP is visited more often, all other sites are visited at least once a year where an assessment of maintenance, compliance and customer service are addressed. All points and photographic evidence if required are fed back to the relative site manager. A period of time is allowed for rectification subject to the severity of any issue.

7.6 A range of meetings are held with GLL / FLL colleagues to ensure the effective delivery of the Partnership Agreement including:

• Monthly Client/Contractor Meetings – monthly meetings are held between FLL and the Client Team to discuss the existing performance of the contract, address any areas of risk / concern and discuss partnership work and on-going innovation in the service.

• Joint Sport / H&WB Development Officer Meetings – attended by FLL Sports Development personnel and the relevant Council’s Development Officer’s, meetings take place quarterly to ensure that partnership work is maximised to the benefit the




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wider community – through joint programmes and events and successfully accessing joint funding opportunities.

• Joint Asset Management Meetings – due to the various obligations under the contract for repair and maintenance, routine meetings take place with a range of partners (WBC Asset Management, Skanska, Thameswey and FLL) to ensure that the council’s assets are maintained in an appropriate and timely fashion and are ultimately fit for the end user.

• Leisure Partnership Board – attended by GLL’s Partnership Director, FLL’s CEO, Area Manager and Operational colleagues, as well as representatives from the council – including elected Members (Leader, Portfolio Holder, Shadow Portfolio Holder and 2 others) and the Client team, meetings are held at least 3 times per annum and approve FLL’s Annual Business Plan, review on-going performance; receive FLL’s Year End Report; review the proposed annual Fees and Charges and consider requests for future Investment as well as proposals for use of the Surplus Share.

Performance Reporting

7.7 To assist in the effective monitoring of the Partnership Agreement, FLL are required to produce a wide variety of reports and carryout a range of user surveys, external industry assessments as well as reporting on Customer satisfaction, compliments and complaints amongst other issues.

7.8 For instance in 2015-16, FLL carried out several User Surveys including:

• 3G Football (June 2015) - Overall satisfaction (very satisfied or satisfied) 100.00%

• Catering (July 2015) - Overall satisfaction (very satisfied or satisfied) 91.30%

• General Swim (Nov 2015) - Overall satisfaction (very satisfied or satisfied) 90.91%

• Swimming Tuition (Dec 2015) - Overall satisfaction (very satisfied or satisfied) 95.55%

7.9 One of the KPI’s that FLL are contractually required to achieve includes the requirement for the service to achieve Quest – which is a UK Quality Scheme for Sport and Leisure which defines industry standards and good practice, and encourages an operator’s ongoing development and delivery within a customer-focused management framework. Quest’s rigorous assessments challenge even the very best leisure facilities, universities and sports development teams in the UK. FLL has achieved an “excellent” status for the Leisure Centre and a “good” rating for the Pool in the Park.

7.10 FLL are continually looking for ways to improve their service delivery and offer. An example of such is when FLL introduced an E-Focus (application) platform this year which provides a simpler way to analyse customer comments - thus helping FLL and the Council understand how they are performing in various areas. It also enables better monitoring / benchmarking of various different contracts held by FLL across their wider company portfolio. All such information is shared openly with the Client team and contained in various reports.

7.11 The focus is very much on a partnership approach to delivery of the contract in that the Client team have invested heavily in building trust with GLL and FLL which allows all parties to talk openly and honestly regarding issues – resulting in better outcomes for the end user.




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8.0 Implications

Financial

8.1 There are no financial implications arising from this report.

Human Resource/Training and Development

8.2 There are no human resource or training and development implications arising from this report. As with all reviews, there will be an element of human resource requirements in terms of Member and Officer time.

Community Safety

8.3 There are no community safety implications arising from this report.

Risk Management

8.4 There are no risk management implications arising from this report.

Sustainability

8.5 There are no sustainability implications arising from this report.

Equalities

8.6 There are no equalities issues arising from this report.

REPORT ENDS



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Appendix 1

List of Woking Borough Council Contracts

Contract Title Contract Description Contract Status Contract Manager Expiry Date

Academy Council Tax - Capita Academy Council Tax, benefits, overpayments and NDR inc. Capita Direct Live Adele Devon 31/03/2016

Academy Housing - Capita Academy Housing including NROSH, Hometrak, telephony interface, Experian bank wizard & insight Live Adele Devon 31/03/2016

AlSyncPoint and Compliance Extender - Auto Intelligence AlSyncPoint and Compliance Extender Live Adele Devon 27/05/2016

Asset and Facilities Management Skanska Asset and Facilities Management Services Live David

Loveless 31/10/2017

Axis Payment System - Capita Axis Payment System inc cash receipting Live Adele Devon 31/03/2016

Banking To provide banking facilities detailed in the schedule of facilities Live Julie Rowling 31/03/2016

Bathing Services - Astor Care Provision of bathing services at centres for the community Live Stephen

Petford 31/03/2017

Benefits Development Fund - Capita Benefits Development Fund Live Adele Devon 31/03/2016



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Bus Shelters - Clear Channel Installation Maintenance and marketing activities for specified bus shelters Live Mark Tabner 31/08/2017

C2I Incubator Centre Support - Arcom Incubator management and tenant liaison Live Chris

Norrington 31/07/2028

Capita Applications BAU Support Capita

Providing BAU support & maintenance for the Capita applications Housing Revs, Bens & Finance Live Adele Devon 31/05/2015

CAPS Maintenance for Uniform V7 - Idox

CAPS ann maint for UNIform V7 (includes GMS, planning, b con, env health, private sector housing and licensing) Gazetteer connector, e-Planning connector - Planning Portal, contaminated land, Total Land Charges, LDF, Public Access LDF, Public Access Planning. and spatially enabled

Live Adele Devon 31/03/2016

Car Parking Notice Processing - Chipside

Implementation and maintenance of new car parking notice processing system Pre-Procurement Gavin Manger

Care Alarm and Support Reprocurement of Care Alarm contract Pre-Procurement Julie Meme

Care Alarm Response and Lone Working - Forestcare

Call centre service and management of care alarms and lone working Live Pauline Lock 31/10/2016

Cash Collection - G4S Cash in Transit serviced for WBC car parks and premises. Live Tim Lowe 31/05/2017

CCTV Maintenance Emcor Maintenance of CCTV infrastructure within town centre and other sites Live Nigel Miller 31/07/2018



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Civica - Civica Civica inc HR, Barcode, URB, W2 XML, contact manager wokflow run time licenses, cards and cables, Kodak Scanner, Fujitsu


Civil Enforcement Officer Agency Provision of agency staffing to parking services Live Gavin Manger 31/08/2017

Civil Works - TJ Hunt Minor civil works SOR contract for works to Woking Town Centre Live Faouzi Saffar 30/04/2018

Community Meals Supplies - Bidvest Supply of food and catering consumables Live Sue Turner 31/03/2017

Contract Test Template Site Test site for creating a new template

Corporate Design Framework for corporate design Pre-Procurement Andy Denner

Corporate Enegry - Kent CC Gas and Electricity procurement, supply and bill validation Live Cyril Ashley 30/09/2016

Corporate Energy Procurement Cyril Ashley

Corporate Printing Framework for corporate printing Pre-Procurement Andy Denner

Domestic Pest Control - SDK Provision of pest control to domestic properties Live Liz Liesicke 29/06/2019



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Downstream Access Postal Services - Whilstl Collection and onward processing of outgoing post Live Charlotte

Griffiths 30/06/2017

EMC San and SnapView - SNS

EMC SAN and SnapView premium maintenance and software support Live Adele Devon 31/12/2016

Environmental Health Out Of Hours Service - IHS

Provision for out of hours environment health services Live Liz Liesicke 28/02/2019

Environmental Services Procurement Geoff McManus

Events Perfect Annual License - Priava Events Perfect annual license Live Adele Devon 30/01/2016

Export House Refurbishment Refurbishment of Export House Pre-Procurement David Loveless

Extreme Network Core and WAN Switches - Alternative

Maintenance for Extreme Network Core and WAN Switches Live Adele Devon 31/12/2019

Extreme Network LAN Edge Switches - Alternative

Maintenance of Extreme Network LAN Edge Switches Live Adele Devon 31/12/2019

Firewall Security for Export House - Arcom Firewall security for Export House Live Adele Devon 29/03/2018

Green Waste Re processing of Garden Waste Pre-Procurement Mark Tabner



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Grounds Maintenance and Landscaping Services - Surrey

Choices

Provision of Manpower and equipment to undertake landscaping tasks Live Arran

Henderson 30/09/2016

Heathland Management - Surrey CC Management for heathland sites Live Arran

Henderson 31/03/2016

HG Wells Tills - Retail Systems HG Wells Till system Adele Devon

Hoe Valley Leisure Services Contractual agreements for Leisure Service Provision Sue Barham

Hoe Valley School Cost Management - T&T

Provision of cost consultancy services in support of the new Hoe Valley School project Live Ian Tomes 31/03/2017

Hoe Valley School Professional Services -

Willmott Dixon

Professional Services to aid the design and build of new Hoe Valley School Live Ian Tomes 30/11/2015

Hoe Valley School Project Management - T&T

Project management service to support the new Hoe Valley School development Live Ian Tomes 30/04/2018

Hoe Valley Temporary School - Elliott

Installation and lease of temporary school accommodation Live Ian Tomes 31/05/2015

Home Improvement Agency Service - Surrey CC

Delivery of Homelink handyperson service as described in SLA Live Neil Coles 31/03/2015

Home Improvement Agency Stairlifts

Schedule of Rates for provision of stair lifts, DFG works Pre-Procurement Neil Coles



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Housing Management Outsource

Provision of Housing Management, Repairs & Planned Maintenance Live Tim Lowe 01/04/2017

Hybrid Mail - Banner Off-site Printing and Postage of agreed financial documents Procurement

Idox Remote Support - Idox Idox remote support contract Live Adele Devon 31/05/2016

Insurance Engineering - Zurich Insurance cover for engineering Live Lisa Harrington 29/09/2018

Insurance Leaseholder Properties - Aspen Insurance cover for domestic leaseholder properties Live Lisa Harrington 31/03/2018

Insurance Liability - Travellers Insurance Co Insurance cover for liability Live Lisa Harrington 29/09/2018

Insurance Motor - Maven Insurance cover for motors Live Lisa Harrington 29/09/2018

Insurance Procurement Provision of Insurances for WBC. Now split into 5 separate contracts Closed Lisa Harrington 01/04/2018

Insurance Property Contractors All Risk and Computers - Risk

Management Partners

Insurance covers property contractors all risks and computers Live Lisa Harrington 30/09/2018

Integra - Capita Integra, General Ledger, Sales Ledger, Purchase Ledger, Purchase ordering, Cash management, AME, DME




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Integra Hosting Solution - Capita Integra Hosting Solution Live Adele Devon 30/09/2017

Internal Audit - Mazars Provision if internal audit service Live Leigh Clarke 31/03/2017

iShare - Astun iShare Live Adele Devon 11/12/2016

Jupiter Gateway - Alternative Maintenance for Jupiter Gateway Live Adele Devon 31/12/2016

Leisure Centre Roof Works Phase6 - Breyer Roof works at Leisure Centre Live David Loveless

Leisure Equipment Supply and Installation - Russell Play

Supply and installation of equipment for play areas and outdoor gyms Live Arran Henderson 31/03/2018

Leisure Management Freedom Leisure

Manage the operation of the LC& PitP sports pitch lettings, management, cleaning and maintenance of sports pavilions and operation of summer and holiday camp programmes.

Live Sue Barham 01/12/2021

Litter Enforcement

Enforcement Service for: Litter and Dog Fouling Enforcement, Smoke Free, Cycling Regulations Other reasonable enforcement of Environmental Regulations.

Live Geoff McManus 17/01/2017

Market Walk Operator - Woking Market Company Managing agent agreement for Market Walk site Live Vanessa Tabner 31/03/2022



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MFD Leasing and Managed Print Service KCS 5 year MFD leasing and managed print service Live Adele Devon 20/06/2020

MFD Managed Service - Sharp MFD managed service Live Adele Devon 08/11/2020

MicroSoft Enterprise - TrustMarque MicroSoft Enterprise Live Adele Devon 31/08/2016

Mitel Support - Mitel Mitel support Live Adele Devon 24/03/2016

Muslim Burial Ground Peace Garden LDC Limited

Preserve WW1 history by provision of a quality heritage amenity for the community to learn and enjoy from.

Closed Zafar Iqbal 24/04/2015

Nintex OCR and MFD Scanning - Paper River Nintex OCR and MFD Scanning Live Adele Devon 28/02/2017

Occupational Therapist Pre-

Procurement Neil Coles

Oracle database - Oracle Oracle database licensing renewal Live Adele Devon 22/10/2016

Palo Alto - Alternative Maintenance for Palo Alto Live Adele Devon 31/01/2016

Parking Equipment & Infrastructure - New Re-procurement of Car Park equipment Pre-

Procurement Gavin Manger



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Parking Equipment & Infrastructure - Parkeon

Provision and maintenance of parking management equipment and infrastructure Live Gavin Manger 31/03/2016

Parking Notice Processing - Mouchel Provision of notice processing solution Live Gavin Manger 31/03/2016

Parking Pay by Phone Service - RingGo Pay by phone solution for selected WBC car parks Live Gavin Manger 31/08/2017

Payment Card Management - Six Card Provision of Card Management Services Live Gavin Manger 31/03/2016

PFI Housing Contract- Kingsmoor Park

To provide 224 new homes for letting at social rent levels. Live Julie Meme 13/11/2039

PFI Legal Advisory Services - Devonshires Provision of legal advise of the Housing PFI contract Live Paola Capel-

Williams 31/01/2018

Pool In The Park Window and Door Replacement

Replacement of Windows and Doors at Pool in the Park

Pre-Procurement David Loveless

Property Level Protection Measures - UK Flood Barriers

Installation of flood defence measures to domestic properties Live Katherine Waters 31/03/2017

Recycling Reprocessing - Grundon Municipal dry waste reprocessing service Live Mark Tabner 30/11/2016

Shikari - Dorset Shikari community support and decision tracking Live Adele Devon 30/09/2016



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Signage Preferred supplier for all signage requirements Pre-Procurement Faouzi Saffar

Stray Dog Collection - Clements

Provision for stray dog collection and kennel services Live Liz Liesicke 31/03/2020

Street Cleansing and Landscaping Serco Street Cleansing and Landscaping services Closed Beryl Hunwicks and

Sue Barham 31/03/2013

Tax Advisory Service - Price Waterhouse Coopers Provision of tax advise Live Neil Haskell 31/03/2017

Temporary Labour (catering) - Scattergoods Provision of temporary kitchen staff Live Chris Norrington 31/03/2017

Temporary Labour (General) - Personnel Selection Provision of temporary staff (various roles) Live Sue Turner 31/03/2017

Vehicle Hire Agreement - Hitachi

Lease and maintenance of 4 vehicles for the community meals service Live Sue Turner 31/10/2017

VMWare Licensing - SNS VMWare Licensing Live Adele Devon 17/12/2017

Waste Collection Biffa To meet statutory requirements and provide a household waste collection. Live Mark Tabner 10/09/2017

Web Casting - Public-i Web casting Live Adele Devon 28/02/2017



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Woking Public Realm WiFi - Arcom

WiFi provision and maintenance for Woking town centre Live Chris Norrington 30/09/2020



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Equality Impact Assessment The purpose of this assessment is to improve the work of the Council by making sure that it does not discriminate against any individual or group and that, where possible, it promotes equality. The Council has a legal duty to comply with equalities legislation and this template enables you to consider the impact (positive or negative) a strategy, policy, project or service may have upon the protected groups.

Positive impact?

Negative impact?

No specific impact

What will the impact be? If the impact is negative how can it be mitigated? (action)

THIS SECTION NEEDS TO BE COMPLETED AS EVIDENCE OF WHAT THE POSITIVE IMPACT IS OR WHAT ACTIONS

ARE BEING TAKEN TO MITIGATE ANY NEGATIVE IMPACTS El

imin

ate

disc

rimin

atio

n

Adva

nce

equa

lity

Goo

d re

latio

ns

Gender Men X

Women X

Gender Reassignment X

Race

White X

Mixed/Multiple ethnic groups X

Asian/Asian British X

Black/African/Caribbean/ Black British X

Gypsies / travellers X

Other ethnic group X



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Positive impact?

Negative impact?

No specific impact

What will the impact be? If the impact is negative how can it be mitigated? (action)

THIS SECTION NEEDS TO BE COMPLETED AS EVIDENCE OF WHAT THE POSITIVE IMPACT IS OR WHAT ACTIONS

ARE BEING TAKEN TO MITIGATE ANY NEGATIVE IMPACTS El

imin

ate

disc

rimin

atio

n

Adva

nce

equa

lity

Goo

d re

latio

ns

Disability

Physical X

Sensory X

Learning Difficulties X

Mental Health X

Sexual Orientation

Lesbian, gay men, bisexual X

Age Older people (50+) X

Younger people (16 - 25) X

Religion or Belief

Faith Groups X

Pregnancy & maternity X

Marriage & Civil Partnership X

Socio-economic Background X

The purpose of the Equality Impact Assessment is to improve the work of the Council by making sure it does not discriminate against any individual or group and that, where possible, it promotes equality. The assessment is quick and straightforward to undertake but it is an important step to make sure that individuals and teams think carefully about the likely impact of their work on people in Woking and take action to improve strategies, policies, services and projects, where appropriate. Further details and guidance on completing the form are available.



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Sustainability Impact Assessment Officers preparing a committee report are required to complete a Sustainability Impact Assessment. Sustainability is one of the Council’s ‘cross-cutting themes’ and the Council has made a corporate commitment to address the social, economic and environmental effects of activities across Business Units. The purpose of this Impact Assessment is to record any positive or negative impacts this decision, project or programme is likely to have on each of the Council’s Sustainability Themes. For assistance with completing the Impact Assessment, please refer to the instructions below. Further details and guidance on completing the form are available.

Theme (Potential impacts of the project) Positive Impact

Negative Impact

No specific impact

What will the impact be? If the impact is negative, how can it be mitigated? (action)

Use of energy, water, minerals and materials X Waste generation / sustainable waste management X Pollution to air, land and water X Factors that contribute to Climate Change X Protection of and access to the natural environment X Travel choices that do not rely on the car X A strong, diverse and sustainable local economy X Meet local needs locally X Opportunities for education and information X Provision of appropriate and sustainable housing X Personal safety and reduced fear of crime X Equality in health and good health X Access to cultural and leisure facilities X Social inclusion / engage and consult communities X Equal opportunities for the whole community X Contribute to Woking’s pride of place X



Documents

SCRUTINY REVIEW - PERFORMANCE MANAGEMENT OF … · OSC16-010 1 Agenda Item No. 6 OVERVIEW AND SCRUTINY COMMITTEE - 25 JULY 2016 SCRUTINY REVIEW - PERFORMANCE MANAGEMENT OF CONTRACTS