SCRUMOPS · 2017-09-27 · 90% Agile Teams Use Scrum 189 Professional Scrum Trainers Over 83,000 Taught Americas, Europe, ... Has All The Skills Necessary to Deliver the Work ! Front

© 1993 – 2017 Scrum.org All Rights Reserved@ScrumDotOrg , @DevOpsInstDavid West – Jayne Groll

SCRUMOPS

© 1993 – 2017 Scrum.org All Rights Reserved 2

Improving the Profession of

Software Delivery

© 1993 – 2017 Scrum.org All Rights Reserved

3© 1993-2017 Scrum.org, All Rights Reserved

1,800,000+ Assessments Taken

17,000+ Professional Scrum Product Owners

4,000+ Professional Scrum Developers

105,000+ Professional Scrum Masters

The Home of Scrum

90% Agile Teams Use Scrum

189 Professional Scrum Trainers

Over 83,000 Taught

Americas, Europe, Africa, Oceania & Asia


There is no such thing as ScrumOps


And That Means..

5


At the Heart of the Super Nova

6

Customer

needs change

Frequent

adaptation is

essential

The Firm

Customer The Firm

Customer

This radical shift in focus

is leading to vast economic, social and political change


But Customers Are NOT predictable

7


Decision-Making in an Uncertain World

Source: Stacey RD. Strategic Management and

Organizational Dynamics: The Challenge of

Complexity. 3rd ed. Harlow: Prentice Hall, 2002.

An Empirical

Approach it

Required..


Deploy and Measure

Build at Least Part Of It

EvaluatePossible Solutions

Understand Desired Outcomes

Identify an Opportunity

9

An Empirical Approach - Inspect and Adapt (Transparency)

Continue

learning

1

2

3

4

5


But….


Where do you sit ?

11

High Medium Low

Deployment

Frequency

On Demand 1 per week to 1 per

month

1 per week to 1 per

month

Lead time for

change

< 1 Hour 1 Week to 1 Month 1 Week to 1 Month

Mean Time To

Recovery

< 1 Hour < 1 Day 1 day to 1 week

Change Failure Rate 0 – 15% 0 – 15% 31-45%

2017 State of DevOps Report -

DORA

Note – Low performers were lower on

average, but had the same medium


But maybe there is a problem…

12

Delivery

Speed

Time

Yearly

Quarterly

Monthly

Weekly

Daily

Hourly

Minutly

1970 1980 1990 2000 2007 2010 2017

Desired Release Ability


And we budget…

13

"Uncertainty—in the economy,

society, politics—has become so

great as to render futile, if not

counterproductive, the kind of

planning most companies still

practice: forecasting based on

probabilities.”

Peter Drucker, 1992 The Wall Street

Journal


Shouldn’t It Be Simple ?

14


OK, Someone Has To Pay For It

15


And it might be in an existing organization

16


Which in fact might feel like….

17


Let’s play a thought experiment…

What does a

customer centric

organization look

like ?


It All Begins With Agile Teams

19


Shouldn’t It Be Simple ?

20


The Reality of Scrum is…

21

Water Scrum Fall


Not Surprising Really…

Project Management and funding

lifecycles add complexity

Service Management and

Release Process are designed

to slow stuff down


Organizations are not built to support an empirical approach


• Legacy –

• Evolved complexity of the software / systems

• People

• Cultural norms, silos, management traditions and finance :-)

• Market

• Pressure on short term needs and lack of understanding by owners

24

Traditional Organizations…


Inspect

Frequently

Release

Frequently

Scrum has always focused on releasing software to learn

• Release Frequently

• Sprint review IS NOT a release gate

• Professional Scrum requires technical excellence

• Scrum aspires to DONE = Released

• Inspect Frequently

• PBI’s should include the way to measure value

• Measurement is required to be empirical


•At the Agile 2008 conference Andrew Clay Shafer and Patrick Debiosdiscussed ‘Agile Infrastructure’

•Which led to DevOps Days in Belgium in 2009

26

DevOps Came From Agile

DevOps

Agile


Initial Focus Was To Solve the Scrum / Agile Fall Problem

• Applying Agile development approach to release management and infrastructure

• Taking the practices of Continuous Integration and adding a deployment orientation

• Led to Continuous Delivery

Scrum Fall


But this problem is much harder than it looks

• Operations are focused on stability and TCO

• Running IT has lots of moving parts (other software)

• What about Helpdesks, Security, Infrastructure vendors, etc..Inspect

Frequently

Release

Frequently

Operations


DevOps Values In Response To The Problem

DevOps Values

CULTURE

AUTOMATION

LEANMEASUREMENT

SHARING


Where is Agile in this picture ?


You Will Find Professional Scrum All Over This…

Team


And What About The Scrum Team

• Self-organized• We do not tell them what to do, we tell

them what outcomes we seek.

• Has all the necessary skills to deliver the work

• Is small 7 +/- 2• Small enough that communication is not a

huge overhead

• Is safe• Feels empowered to make decisions

without fear

• Has a clear focus on outcomes• A clear vision for success with

measurements

• Can get stuff done• Supported by an organization that

removes impediments


Easy to say, hard to do

33

Has All The Skills Necessary to Deliver the Work !

Front End, Back End

Mobile

Security, performance

Operations and Infrastructure

Release Management

UX / Design

Business / Customer knowledge

Testing

7 + / - 2

People Dependencies


Self-Organize to Form Teams

What motivates people?

1. Autonomy

2. Mastery

3. Purpose

Source: Daniel H. Pink, Drive: The Surprising

Truth About What Motivates Us, Riverhead

Hardcover, 2009

Form teams naturally with:

• Team members who want change (Opt-in)

• Team members who want to work together (self-organization)

• Mutually-agreed commitments and decision processes (self-direction)

Guided by business goals


The Need For Comb Shaped Team Members

http://www.irisclasson.com/wp-content/uploads/2013/07/skills.jpg


• Infrastructure

• Supplier management

• Automation

• Architecture

• User Experience

36

Enabled by Ever Changing Shared Services

Agility is

undermined by

queues


Supporting Teams - The Spotify Tribe Model

• Squad similar to a Scrum Team

• Tribe collection of Squads that work in a related area. Similar to a Nexus

• Chapter, small family of people inside a Tribe with similar skills

• Guild is a community of practice cross Tribe


Communities Connect People Across Teams To Share And Improve

Team 1

Team 2

Team 1

Team 4

Team 3

Team 1

Team 2

Community

• Share experiences and grow skills through immersion & pairing

• Use peer coaching to share knowledge and increase professionalism, consistency

• Remove common impediments


But What About Processes….

39

CustomerProduct

Owner

Idea

Product

Backlog

Developer

SCM

Dev

tools

Build

Automated

Tests

Test

Environments

Testers

Test Results

Release

Decision

Stakeholders

Business leaders,

Marketing, Security,

Ops, Legal, …

Production

Environments

Deploy

Automation supports competency


Tool Providers Also Recognize the Need for Alignment

40


Moving to a customer centric organization

41

• Agility is required to respond to the challenges of the modern world

• Scrum provides a way to build a process on top of a inspect and adapt loop

• DevOps was ALWAYS required to be effective

• But introducing frequently release and feedback loops is difficult

Some Ideas…

• Focus on Teams and Nexus

• DONE means DONE

• Look to DevOps for improving flow

• Skill up those teams with Security and operations

• Support with STRONG community

• Enable with SHARED services that will always be changing (agile too)


Thank You!

42


Working SlideFund

Frequently

Inspect

Frequently

Release

Frequently

Documents

SCRUMOPS · 2017-09-27 · 90% Agile Teams Use Scrum 189 Professional Scrum Trainers Over 83,000 Taught Americas, Europe, ... Has All The Skills Necessary to Deliver the Work ! Front