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Scrum master competency
Scrum masterWhy do we have the
position?What do people need
to do?How will I know if they
do it well?What competency do
they need?
Facilitate scrum team, make sure team’s day to day work according to scrum framework
organizes scrum meetings, takes responsibility for typical scrum masters day-to-day business(small impediments removing, reporting, communication…)
Scrum survey resultBuild relationship, persuasive communication, result orientation, problem solving
Improve team productivity
Setup team productivity measurement, inspect and adapt then take effective approach to improve productivity
Productivity measurement metrics
Fostering team work; persuasive communication; facilitation; problem solving
Improve team members’ happiness
Inspect and Adapt team work, work environment in retrospective meeting, make sure proposed solution has taken effect
360 review feedback Facilitation
Maintain quality of deliverables
Setup team quality measurement, inspect and adapt then take effective approach to maintain quality level
Quality metrics
Fostering team work; persuasive communication; facilitation; problem solving
Competency Set: Scrum master
Builds transformational
relationships
Exceeds all expectations &
creates profitable business
opportunities
Drives customer expectations and sets CR benchmarks
Influences across all levels of the
organization
Resets performance benchmarks
Promotes and builds team
spirit
Solves key issues to increase service and
business performance
Can adopt different
practices to organization
Establishes a collaborative
culture
Actively develops an entrepreneurial
culture
Exceeds customer
expectations & creates long
term relationships
Promotes & sustains mutual understanding &
buy in
Delivers best in class
performance
Encourages and empowers
others
Makes complex plans and analyses
Understand Lean principle
Has a proactive collaborative
approach
Works independently & makes creative
decisions
Promotes team culture of
exemplary CR
Uses various techniques to get
buy in
Delivers high performance consistently
Values and solicits input to promote team co-operation
Sees multiple relationships
Understand Agile
knowledge
Supports and engages with
others
Demonstrates creativity &
initiative
Creates meaningful customer
relationships (CR)
Effectively adapts message for
maximum impactDelivers
consistently
Sets positive team
expectations and shows
respect
Sees basic relationships
Apply Latest Scrum practices
to the team
Responds to others in a positive
manner
Addresses current opportunities and
problems
Has a customer perspective on
issues & projects a positive
manner with customers
Successfully engages in
communicating with others
Achieves all set tasks
Co-operates and is a good team
member
Breaks down problems and identifies tasks and activities
needed
Apply Scrum framework
Building Relations Entrepreneurial orientation
Customer orientation
Persuasive communication
Results orientation
Fostering teamwork Problem solving Scrum/Agile/
Lean knowledge
Senior Scrum master
Why do we have the position?
What do people need to do?
How will I know if they do it well?
What competency do they need?
Develop scrum self-organized team
Transform team member to apply scrum practices simultaneously
Team can run scrum smoothly with scrum master’s absent/has converted at least 3 different scrum teams successfully/able to facilitate at least 2 teams the same time
Building relationship; persuasive communication; coaching; teaching
To have a new/reset scrum team performing
Coach a new /reset team to performing stage
The new/reset team performing
Building relationship; fostering teamwork; coaching; problem solving
Spread out scrum, agile and lean principles
Share Agile/Lean knowledge inside and outside team
Write article, active in social network, hosting knowledge sharing section
Scrum/Agile/Lean knowledge; Teaching
Competency Set: Senior Scrum Master
Builds transformational
relationships
Exceeds all expectations &
creates profitable business
opportunities
Drives customer expectations and sets CR benchmarks
Influences across all levels of the
organization
Resets performance benchmarks
Promotes and builds team
spirit
Drives major changes within
the organization
Can adopt different
practices to organization
Establishes a collaborative
culture
Actively develops an entrepreneurial
culture
Exceeds customer
expectations & creates long
term relationships
Promotes & sustains mutual understanding &
buy in
Delivers best in class
performance
Encourages and empowers
others
Follows through on change initiatives
Understand Lean principle
Has a proactive collaborative
approach
Works independently & makes creative
decisions
Promotes team culture of
exemplary CR
Uses various techniques to get
buy in
Delivers high performance consistently
Values and solicits input to promote team co-operation
Makes change real for groups or individuals
Understand Agile
knowledge
Supports and engages with
others
Demonstrates creativity &
initiative
Creates meaningful customer
relationships (CR)
Effectively adapts message for
maximum impactDelivers
consistently
Sets positive team
expectations and shows
respect
Links change to work processes
Apply Latest Scrum practices
to the team
Responds to others in a positive
manner
Addresses current opportunities and
problems
Has a customer perspective on
issues & projects a positive
manner with customers
Successfully engages in
communicating with others
Achieves all set tasks
Co-operates and is a good team
memberSpeaks out for
changeApply Scrum framework
Building Relations Entrepreneurial orientation
Customer orientation
Persuasive communication
Results orientation
Fostering teamwork
Managing change
Scrum/Agile/Lean knowledge
Company Scrum Coach
Why do we have the position?
What do people need to do?
How will I know if they do it well?
What competency do they need?
Develop Scrum masters Mentor/coach scrum masters
Scrum master has been developed and improved
coaching; mentoring; motivation support
Proposes and drive change within company organization and process
Coach and counsels different roles in a scrum team when implement change; communicate with different roles in organization about the change
Apply change in organizational wide effectively
managing change; Scrum/Agile/Lean knowledge;
Spread out scrum, agile and lean principles
Learn and share Agile/Lean knowledge inside and outside team; participate in scrum/agile/lean communities
Write article, active in social network, hosting knowledge sharing section
Scrum/Agile/Lean knowledge; Teaching
Competency Set: Company Agile Coach
Builds transformational
relationships
Exceeds all expectations &
creates profitable business
opportunities
Drives customer expectations and sets CR benchmarks
Influences across all levels of the
organization
Resets performance benchmarks
Does long term coaching and mentoring to help others
career progression
Drives major changes within
the organization
Can adopt different
practices to organization
Establishes a collaborative
culture
Actively develops an entrepreneurial
culture
Exceeds customer
expectations & creates long
term relationships
Promotes & sustains mutual understanding &
buy in
Delivers best in class
performance
Coaches mentors and
trains
Follows through on change initiatives
Understand Lean principle
Has a proactive collaborative
approach
Works independently & makes creative
decisions
Promotes team culture of
exemplary CR
Uses various techniques to get
buy in
Delivers high performance consistently
Gives feedback to encourage
Makes change real for groups or individuals
Understand Agile
knowledge
Supports and engages with
others
Demonstrates creativity &
initiative
Creates meaningful customer
relationships (CR)
Effectively adapts message for
maximum impactDelivers
consistentlyGives reasons to support others
learningLinks change to work processes
Apply Latest Scrum practices
to the team
Responds to others in a positive
manner
Addresses current opportunities and
problems
Has a customer perspective on
issues & projects a positive
manner with customers
Successfully engages in
communicating with others
Achieves all set tasks
Expresses positive
expectations of people
Speaks out for change
Apply Scrum framework
Building Relations Entrepreneurial orientation
Customer orientation
Persuasive communication
Results orientation
Developing others
Managing change
Scrum/Agile/Lean knowledge
Professional skills
Professional skills
Mastering Mastering Mastering Mastering Mastering Mastering
Journeying Journeying Journeying Journeying Journeying Journeying
Practicing Practicing Practicing Practicing Practicing Practicing
Learning Learning Learning Learning Learning Learning
Questioning Questioning Questioning Questioning Questioning Questioning
Coach Facilitate Mentor Teaching/training
Scrum Practice
Domain knowledge
Skill LevelValue Level Who
Rates Criteria
0 Questioning
self not sure what the skill is, or why/when it would be needed
1 Learning self know what the skill is, no first-hand experience
2 Practicing self actively using a skill at home, in a class or work environment; you're here if you can reference more than one resource that you've used to learn about this skill AND if you've used this in the last 30 days
3 Journeying peers has used the skill in multiple environments, at least one of which is work; peers recognize this person's competence; you're here if peers from two different environments can vouch for you AND you are practicing
4 Mastering experts unquestioned competence in a skill, can explain underlying forces to others; you've practiced this skill along side other experts AND you are journeying
