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OPERATIONS MANAGEMENT PROFESSIONAL
SCOTT A. PERRY
Breadth of Experience
Military
Small business
Fortune 300 Company
Public Higher Education
Hands-On Management Experience
Supply Chain
Software Development and Deployment
Training
Logistics
Project Teams
Divisional ERP System Implementations
Customer Service
Inventory Planning
Strengths
Creating a productive work environment
Data driven decision maker
Bottom line results
Mentoring others
Productive as team lead or team member
Identifying key stakeholders
Communication skills
Work ethic
Core Values
Integrity
Transparency
Dedication and Hard Work
Focus on Learning
Focus on the Customer
Management Philosophy
Supervising, Mentoring, and Coaching
Open door policy
SMART Goals
Servant Leadership
Gain cross-functional input and participation
Lead by example
Employee Development
Employee Empowerment
Achievement Through
Cutting-edge technical solutions
Building and managing cross-functional teams
Providing premier customer service
Questioning the status quo
Being a change agent
Delivering bottom line results
Cutting-Edge Technical Solutions
Increased the percentage of computer based exams to 61% in Spring 2011 from 14.51% in Spring 2009 by directing development and deployment of enhanced test creation software
Achieved implementation of computerized, on-line test item banking system that allowed UMUC to create approximately 27,000 test questions for 275 courses
Oversaw transition from a traditional push MRP system to a customer pull system resulting in a 300% increase of annual inventory turns on purchased items
Building and Managing Cross-Functional Teams
Collaborated with IT, Telecom, and Exams staff to implement an internal phone support structure to eliminate $60,000 annual expenditure on an outside call center
Directed efforts of a cross-functional team responsible for standard work documentation and data compilation for an ERP system switch
Facilitated the efforts of a cross functional team that created a division’s first premix metal powder resulting in 10% productivity gain and 5% cost reduction
Providing Premier Customer Service
Deployed regular customer service surveys to get voice of customer input on directing process/system changes for proctored exam process
Created supply chain during recertification of 55,000 pumps for a Tier 1 automotive supplier, prevented line down at automobile manufacturer
Setting up finished goods warehouses for customers to reduce shipping costs and eliminate stock outages
Questioning the Status Quo
Created standard metrics for proctored exam process and measured each test session on those metrics to direct change
Deployed the use of sheet metal kits and filter kits to reduce material handling and transactional costs which decreased procurement activities and material handling by 90%.
Created standard deployment packages ahead of need to reduce response time to deploy by 24-36 hours upon decision to deploy by national command authority
Being a change agent
Directed the exams department in multiple exam process transitions, such as going from one exam weekend to three exam weekends per semester.
Implemented after action review meetings with staff and vendors focusing on Stop, Start, Keep, Change improvement activities
Facilitated a PCB redesign and resourcing activity to improve FTY of PCBs
Delivering Bottom line Results
Managed a $2.5 million budget to achieve 18% reduction in overall spend and 30% reduction in expense spend for FY11
Launched process of using returnable dunnage resulting in annual savings of $100,000
Sourced components using a low cost country strategy to save $150,000 annually
International Sourcing Experience
Canada
Mexico
United Kingdom
Ireland
France
Germany
The Netherlands
Taiwan
Japan
China
Multi Location Support
Provided procurement and logistical support for finishing locations in: Shanghai, China Chomutov, the Czech Republic
Centralized the procurement function for the Baltimore, MD and Haverhill, MA locations for the Filtration and Separations Division of Parker
Oversaw process of shipping 30,000 exams annually to proctored locations in Africa, Asia, Europe, North America, and South America
Created a CBT exam process with a capability to test students located anywhere in the world accessible to the internet
Planning Expertise
Software upgrades and deployments
Finished Goods Supermarket
Raw Material Kanban levels
Cost Reductions
Outsourcing (make vs. buy analysis)
New Product Development
JIT Programs
Scheduling
Supply Chain Approaches
Strategic Agreements with suppliers
Strategic Agreements with customers
Voice of the customer
Shipping costs rationalization
Consignment Inventory at customers/suppliers
Supply Aggregation through kitting
Electronic systems integration
Breadman Systems
Data Analysis
Make vs. Buy Analysis
Cost of Poor Quality
Kanban creation and management
Activity based costing
Exam Delivery Metrics
Total Cost of Ownership
Supplier Metrics
Customer Delivery Effectiveness Metrics
RFP Analysis
Work balancing
Documentation Preparation
ISO 9001:2000 Procedures
TS16949 Procedures
ISO 14001 Audit Requirements
Training Materials for proprietary software
Status reporting and briefing documents
Capital Expenditure Requests
RFP Preparation
Purchasing Manuals
Import/Export Procedures Manual
Standard Work and Work Instructions
Contingency Planning and Disaster Recovery
Staffing Requests
Educational Background
Master of Business AdministrationSouthern New Hampshire University
Bachelors of Science-Aerospace Eng.The Pennsylvania State University
Professional Development
Parker Taking Charge of Change
Parker Import and Export Training
Kaizen Leader Training for 3 and 5 day events
Skillsoft Six Sigma Green Belt e-courses
Parker Lean Boot Camp I and II
UPS Hazardous Material Shipment Training
Disney Institute 5 day Customer Service event
Thunderbird School of Global Management
Technical Skills
Ask MANMAN ERP
MSSv ERP
MFG/Pro ERP
Adobe Acrobat
Microsoft Access
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Lotus Notes
ITS Test delivery software
Goldmine and Sugar CRM
Prior Professional Certifications
Certified in Production and Inventory Management (CPIM)
Certified Purchasing Manager (CPM)
