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Managing Tenants
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Tenant Basics• A Tenant is a segregated dial plan Container with segregated Reporting structures. Each Tenant can be regarded as its own Customer container without requiring a unique physical
installation for each Customer. This feature allows public IP addresses and FQDN’s and hardware to be optimized and shared for multiple Customers saving money on memory, CPU’s, dedicated storage space, and rack space.
• Each installation of ScopTEL only includes a single Tenant by default. Each additional Tenant requires a Tenant license. There are no limitations on the number of configured Tenants per server.
• Dial plan objects existing in one tenant cannot be dialed by another tenant unless an Inter-Tenant Access Code is created and allowed in that Tenant’s Class of Service|Outgoing Lines.
• Examples:
• Extension 100 is required for two customers to exist on the same hosted or CPE installation of ScopTEL without creating a VM Container for each Customer. Each Customer can be regarded as a Tenant. Each unique Tenant|Name can support its own Extension 100
• Each Tenant can also support unique Auto Attendants, Incoming Lines, Outgoing Lines, Class of Services, ACD Queues/Agents, Applications, Conference Rooms, Schedules, Feature Codes, Parking Extensions, PSTN Interfaces, Voice Prompts, and Provisioning Objects. Once you add a new Tenant each Telephony Manager will require you to select a Tenant using the drop list selector before it can be Added. Single Tenant systems do not require you to select a Tenant for each object. Once a new Tenant is added to an existing configuration any existing Telephony objects will automatically belong to the “default” Tenant except Interfaces, Music On Hold, and IVR Prompts which will automatically be assigned to the “All (Global)” Tenant. It is highly recommended after adding a new Tenant that IVR Prompts be Edited and assigned to their respective Tenants if the prompts are customer specific.
• The Administration Tool is used to set Tenant privileges for sub admin accounts.
• If a non Admin account is given access to only one Tenant that account cannot use ScopSTATS to generate reports for another Tenant.
• If a non Admin account is given access to only one Tenant that account cannot create or edit objects in another tenant
• Non Admin accounts can be given access to one or multiple Tenants using the Admin login and Administration Tool.
• The Admin account by default has access to all Tenants and this cannot be changed.
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Tenant Features• Each Tenant may be assigned an Inter-Tenant Access Code which allows it to be dialed by
other Tenants
• Each Tenant may have its own default Language for System Prompts like Voicemail Logins
• SIP|IAX2 and Extensions|Authentication|Username must be unique:
• Example Extension 100 in tenant “customerabc” must have a unique username if Extension 100 also exists in tenant “customerxyz“
• This is because peers must have unique names for the Registered Peer for each Tenant else a SIP URI could dial the wrong Peer.
• Therefore there is an option to Add Prefix to Username automatically.
• Checking this option adds the Tenant “Username Prefix” to all Extension Usernames.
• Example: If the “Username Prefix” is “customerabc” and you add Extension 100 then the Peername for Extension 100 is “customerabc100”
• Each Tenant can be assigned its own Time Zone for things like Voicemail Message Envelope Time Stamps.
• Each Tenant may have its own unique Call Parking Extensions
• Each Tenant may be configured with its own unique Features Code numbers. This is particularly useful if the Customer is being migrated from a Legacy System and does not want to re-learn Feature Codes.
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Tenant Revenue
Since it is common for ITSP’s to invoice per extension and concurrent calls per Tenant it is possible to:
• Limit concurrent calls
• Set up Maximum number of configured Extensions
• Limit the number of Shared Device License
• Limit the number of Incoming Lines
• Limit the number of ACD Queues and Agents
• Limit the number of Conference Rooms
• Limit the number of Auto Attendant/IVR Menus
• Limit the number of devices which can be provisioned in the Automatic Provisioning System
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Creating a New Tenant|Add a new Tenant
• Navigate to Telephony|Manager|Multi Tenants and click on Add a New Tenant
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Creating a New Tenant|General
• Give the Tenant a Name and click on Options
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Creating a New Tenant|Options
• Configure any custom requirements on the Options tab and then move onto the other tabs before Adding your new Tenant.
• Class of Service (Inter-Tenant) has two modes:
• Mode 1 uses drop list default “Local Extensions”
• This mode automatically allows other tenants to dial this tenant with the Inter-Tenant Access Code without having to customize each Class of Service|Outgoing Line to add other Tenants
• Mode 1 “Local Extensions” is recommended and deprecates Mode 2 “default”
• Mode 2 changes to drop list “default” mode (deprecated)
• This mode requires each Class of Service|Outgoing Line to have any other desired Tenant to be added to the Outgoing Line list using the Select Tool.
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Creating a New Tenant|Options and Usage
• Configure any custom requirements on the Options tab and then move onto the other tabs before Adding your new Tenant.
• NOTE: If you add a Inter-Tenant Access Code you must configure any Class of Service|Outgoing Lines to allow Inter-Tenant access
• Inter-Tenant Usage:
• Assuming that Class of Service objects on each Tenant allow Inter-Tenant Access between each Tenant:
• Users dial the Inter-Tenant Access Code and then the dial plan number to route to that Destination
• Example:
• Inter-Tenant Access Code *001 belongs to Tenant “customerabc”
• Extension 100 exists on “customerabc”
• Inter-Tenant Access Code *002 belongs to Tenant “customerxyz”
• Extension 100 exists on “customerxyz”
• customerabc100 dials *002100 to reach customerxyz100
• customerxyz100 dials *001100 to reach customerabc100
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Administration Tool
• The Administration Tool allows the admin account to create sub admin users.
• Users can be individually configured or can belong to Groups to share common settings.
• If you want to make a User part of a Group then create the Group object first.
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Administration Tool|Group Permissions
• Edit the Permissions of the Group or User and use the Permissions Manager to select or de-select objects including Tenants
• Save your changes when you are done editing Permissions
• Test your Permissions by logging off the admin account and using the User Account Credentials to test you configuration.
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Administration Tool| User Management
• When Adding or Editing a User you can assign the Permissions Group using the drop list selector.
• Using Permissions Groups is recommended to reduce complexity when create new Users.
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Administration Tool|Permissions Verification
• Test your Permissions by logging off the admin account and using the User Account Credentials to test your configuration.
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ScopServ International Inc.
Siège Social4486, Boul. Gouin O., Montréal (Québec)
Canada H4J 1B7
Tél. : 514-373-8102 Sans frais : 1 866-722-3292
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Contact : Denis Trépanier
ScopServ South Africa PTYScopServ Integrated Services9 Kingfisher Drive, Douglasdale, Johannesburg Gauteng, 2129 Afrique du SudPhone: +27 11 700 3800 Fax: +27 11 700 3810Courriel : [email protected] : Janet Souter
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via Channel Plus, France5 Place de la Pyramide, Paris La Défense
92088 FRANCE
Tél. : +33 1 55 68 12 79 Cell.: +33 7 62 92 41 61
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Contact : Hervé Loustalot
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B-1300 Wavre, Belgique
Tél. : +32 10 86 75 00 Téléc. : +32 10 86 74 98
Courriel : [email protected]
Contact : Jacques Debouche
ScopServ États-Unisvia Axis InternetP.O. Box 311, Bennett, CO80102-0311, États-UnisTél. : +1 303 592 2947 Téléc. : +1 303 893 2947Courriel : [email protected] : George Stoutenburgh
Need more information?
We thank you for your trust and interest in our solutions.
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ScopServ International Inc.
Corporate Headquarters4486, Gouin W. Blvd., Montreal (Qc)
Canada H4J 1B7
Tel.: 514-373-8102 Toll free: 1 866-722-3292
Email: [email protected]
Contact: Denis Trépanier
ScopServ South Africa PTYScopServ Integrated Services9 Kingfisher Drive, Douglasdale, Johannesburg Gauteng, 2129 South AfricaPhone: +27 11 700 3800 Fax: +27 11 700 3810Email: [email protected]: Janet Souter
ScopServ Europe
via Channel Plus, France5 Place de la Pyramide, Paris La Défense
92088 FRANCE
Tel.: +33 1 55 68 12 79 Cell.: +33 7 62 92 41 61
Email: [email protected]
Contact: Hervé Loustalot
via Synsip, BENELUXAvenue Lavoisier, 18 B
B-1300 Wavre, Belgique
Tel.: +32 10 86 75 00 Fax.: +32 10 86 74 98
Email: [email protected]
Contact: Jacques Debouche
ScopServ United Statesvia Axis InternetP.O. Box 311, Bennett, CO80102-0311, United StatesTel.: +1 303 592 2947 Fax.: +1 303 893 2947Courriel : [email protected] : George Stoutenburgh
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