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SCL survey results 2014
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Client FeedbackSCL Survey Results 2014
SCL CONFERENCE 2014RESPONDING TO CHANGE
Fifth year of online feedback from all user levels of UltraPoS Track progress with year on year comparisons Determine areas for improvement Opportunity to identify new functionality needs Resolve any misunderstandings or misconceptions of UltraPoS
INTRODUCTION
RESPONDENTS
Travel Money, 66%
Prepaid, 34%
RESPONDENTS
MORE THAN TWICE AS MANY TRAVEL MONEY RESPONDENTS
FIRST TIME PREPAID AND TRAVEL MONEY RESULTS ARE COMBINED
USABILITY
1% find UltraPoS difficult to use
94% have thorough knowledge of system
88% UltraPoS as all the functions needed to perform role properly
87% UltraPoS helps to achieve expected level of customer service
RELIABILITY
97% NEVER, RARELY OR SOMETIMES EXPERIENCE
ISSUES WITH ULTRAPOS
SCL CONFERENCE 2014RESPONDING TO CHANGE
THINGS TO CHECK
• Pop-up Blockers• Virus checker• Programs running
simultaneously• Do not use the back
and forward keys next to the URL bar during a transaction
TRAINING
• Refresher• Post upgrade• All features
NEW FEATURES• Velocity checking
• Multi Currency Prepaid Cards
• Money transfers via UltraPoS
• Money saved using BBG
• Profit on a transaction
• Competitor rates
• Integrate with other existing software
• Launch UltraPoS from intranet
• Western Union integration
• Assign stock for orders to be collected
• Products
• E-diary for in-store orders and reminders
• Ability to sell TMCs on the shop floor
Changes to UltraPoS• Easier to switch between PoS and
Quote modes• View order summary • Sell TMC and cash in the same
transaction• Sell multiple TMCs per transaction• Sale to be associated wit agent who
takes deposit/issues quote• Pop up reminder for card transactions• Estimated margin in quote mode• Email address prompt• Cross reference travel bookings with
currency sales
CHALLENGES
• Competitors• Online• E-tickets• All inclusive holidays• Stock• Creating customer
awareness of service
TRENDS• Customers shopping around for the
best rates• Customers keeping hold of excess
currency• Increase in exotic currency sales• Increase in all inclusive holidays• Buying abroad
SCL CONFERENCE 2014RESPONDING TO CHANGE
97%Would recommend UltraPoS to others
SCL CONFERENCE 2014RESPONDING TO CHANGE
WHY OUR CUSTOMERS
RECOMMEND ULTRAPOS
'very good system that is very user friendly. '
'I think it is Brilliant and never lets us down'
'love the fact you can check accurate figures straight away... '
'I think UltraPoS is very good, provides all the necessary tools I need in order to process transactions, deal with customers queries/requests and gather sales information'
'I like it very much. Awesome system for Mall business'
SCL CONFERENCE 2014RESPONDING TO CHANGE