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Scaling the Best of Enterprise Learning for Small-to-Medium Sized
Businesses (SMB’s)
Facilitator:
Bryan ChapmanDirector of Research and
Learning [email protected]
Sponsored by:
What part of your organization do you represent?
Training
HR
Both Training and HR
IT
Other departments (such as Sales, Operations, etc.)
Starting QuestionPolling Question (transfer to Webex)
Russell Morgan, International Technology Solution Providers Alliance
(Non-Profit)
“The implications of the e-learning phenomenon are enormous for SMBs, particularly as they look for ways to go head-to-head with large corporations.
Driving the growth of e-learning are SMB decision makers who understand that
online employee education offers many advantages that traditional training simply
can’t match.”
Do we need a learning platform?Polling Question (transfer to Webex)
What types of learners do you need to reach?
Internal Staff
Partner (i.e. channel, sales, etc.)
Customers
All
Do we need a learning platform?Polling Question (transfer to Webex)
How many total learners would you potentially reach (all types)?
Under 500
500 - 2000
2K to 10K
10K to 50K
More than 50K
Do we need a learning platform?Polling Question (transfer to Webex)
What is the geographic dispersion of your learners Very centrally located (most in close proximity)
2 to 5 other locations
6 to 50 locations
More than 50 locations
Across a single country
Across the world (global)
Do we need a learning platform?Polling Question (transfer to Webex)
Mandated or Regulatory Training?
Yes
No
Do we need a learning platform?Polling Question (transfer to Webex)
Rapidly changing information (new product knowledge, new procedures?
Yes
No
Do we need a learning platform?Polling Question (transfer to Webex)
Need to train in shorter amounts of time?
Yes
No
Do we need a learning platform?Polling Question (transfer to Webex)
Desire to reduce travel costs associated with training?
Yes
No
Cost vs. Functionality of learning platform
Skill-Gap Analysis
Launch e-learning
Advanced Classroom Management
Groupware Authoring
Learning Content Management
Happy Sheet
Talent Management
Analytics
Language support
3rd party content
Deep Backoffice Integration
Certification
Testing
Advanced Question Types
Reporting
Collaborative Learning
E-commerce
Cost vs. Functionality of learning platform
Skill-Gap Analysis
Launch e-learning
Advanced Classroom Management
Groupware Authoring
Learning Content Management
Happy Sheet
Talent Management
Analytics
Language support
3rd party content
Deep Backoffice Integration
Certification
Testing
Advanced Question Types
Reporting
Collaborative Learning
E-commerce
Enterprise Learning Model (SMB style)
Hosted Learning Platform
Content Developer(Location A)
Content Developer & Learner(Location C)
Learner(on-the-road)
Learners(Location B)
Learning Lab(Location X)
Barriers to SMB
1. Cost
2. Complexity of Implementation
3. Ease of Use
4. Accessibility of both Learners and Content Contributors (Authors)
Learning Platform Shootout
• Many LMS vendors won’t respond to a learning initiative with less than 2,000 learners
• Creative Solutions for SMB
A lesson from CRM
A lesson from CRM
Desktop
Large-ScaleEnterprise
ASP Hosted
What do you use?Polling Question (transfer to Webex)
Which model best describes your organization’s current management of customer data?
Proprietary or manual (our own in-house)
Desktop (i.e. Goldmine approach)
ASP Hosted (i.e. SalesForce.com approach)
Large-Scale, Behind-the-Firewall (Siebel approach)
Other…
Large-ScaleEnterprise
Learning Technology Classifications
Desktop
ASP Hosted
• Flash• Desktop Authoring Tools• Desktop Simulation Tools• PowerPoint to E-Learning
• A few key LMS Players (watch pricing!!!!)• Only a handful incorporate content authoring
• Most LMS players on the market• Content development is generally
a second line of business• Many are now focusing on
broader, HR/Talent Management market
Steps for Creating a Successful SMB Learning Enterprise
1. Create a business case and sell it internally
2. Pick the right learning technology (right cost, low-footprint implementation, easy-to-use)
3. Put Learning Governance in Place
4. Formulate Evaluation and Assessment Standards
5. Make a group, content development and
contribution plan Hosted Learning Platform
Orange County Teachers Federal Credit Union(Orange County, California)
Mandatory compliance courses specific to financial services industry
Course development 75% faster - 80% reduction in development costs (reusability)
Courses in 30-45 minutes; previously 3 – 4 hours Pre-testing/gap analysis model to reduce delivery
time using dedicated learning platform
Company Size: Small, 775 Employees
Main Business: Banking/Financial Services
Best Practice: Groupware authoring, reusability translates to reduction in development time, pretesting/gap analysis
Questions???
Facilitator:
Bryan ChapmanDirector of Research and
Learning [email protected]
Sponsored by: