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situation behaviour Impact - The feedback process
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2007CenterforCreativeLeadership.Allrightsreserved.
SBIFeedbackProcess
2008SpringCLCAmericasMeetingCharlotte,NCApril2425,2008
2007CenterforCreativeLeadership.Allrightsreserved.
SBIFeedbackProcess
Situation
Behavior
Impact
Settingandcircumstances
Observableactions
Emotionsandfeelingsyouhave Thingsyoudo(orthegroupdoes)becauseoftheobservedbehavior
2007CenterforCreativeLeadership.Allrightsreserved.
SBIExample#1
Situation
Behavior
Impact
InthelobbybeforeclassstartedonMondaymorning
Yousmiled,introducedyourself,andofferedtoshakehands
Ifeltrelievedtomakecontactwithsomeoneamongstrangers
2007CenterforCreativeLeadership.Allrightsreserved.
SBIExample#2
Situation
Behavior
Impact
DuringIntroductions
YoutoldusaboutthechallengesyoufaceasaHRleader
IfeltcomfortableandconnectedwithyoubecauseIfacethesamechallenges
2007CenterforCreativeLeadership.Allrightsreserved.
SBIExample#3
Situation
Behavior
Impact
Whenwewerediscussingcriticalleadershipchallenges
Youtalkedloudandsaidthatotherpeoplewerewrong
Ifeltintimidatedandangry
2007CenterforCreativeLeadership.Allrightsreserved.
Impact
Avoiddescribingthebehavingperson.
Ifeltlikeyoucaredaboutus.
IfeltthatyoucouldrelatetowhatIwasgoingthrough.
Ifeltthatyouhadtohaveyourownway.
2007CenterforCreativeLeadership.Allrightsreserved.
Behavior
GeneralizationCategorization
JudgmentEvaluation
ObservableAction
Youaskeduswhowantedtoorganizeagrouptogoouttodinner.
2007CenterforCreativeLeadership.Allrightsreserved.
Behavior
GeneralizationCategorization
JudgmentEvaluation
ObservableAction
Youhelpedeveryonefeelatease.
2007CenterforCreativeLeadership.Allrightsreserved.
Behavior
GeneralizationCategorization
JudgmentEvaluation
ObservableAction
Youwereagoodorganizer.
2007CenterforCreativeLeadership.Allrightsreserved.
Impact
Describesthebehavingperson
Howyoufeltandwhatyoudidbecauseofthebehavior;whatthegroupdidbecauseofthebehavior
Ifeltreallydisappointed.
2007CenterforCreativeLeadership.Allrightsreserved.
Impact
Describesthebehavingperson
Howyoufeltandwhatyoudidbecauseofthebehavior;whatthegroupdidbecauseofthebehavior
Youmadeitfeelsafetoopenup.
2007CenterforCreativeLeadership.Allrightsreserved.
Impact
Describesthebehavingperson
Howyoufeltandwhatyoudidbecauseofthebehavior;whatthegroupdidbecauseofthebehavior
Thegroupbecamelessinteractive.