50%60%70%

80%90%

100%

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006

AverageSatisfaction Level

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

50%

60%

70%

80%

90%

100%

'9 6 '9 8 '0 0 '0 2 '0 4 '0 6

Freshman

AverageSatisfactionLevel

I feel comfortable andat home in my room.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I feel safe andsecure inside my building.

80%85%90%95%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I feel safe and secure walkingto and from my residence hall.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I feel comfortable living on my floor/wing.

(Prior to 2003: "There is a feeling of unity and cohesion on my floor.)

50%60%

70%80%

90%100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

There is a feeling of communityin my residence hall.

50%

60%

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I am able to study in my roomduring the school week.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Overall, I am satisfied with the livingconditions in my residence hall.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Residence Hall living has enhancedmy university experience.

(Prior to 1999 "university experience" was "academic experience.")

50%60%

70%80%

90%100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I'm glad I chose to live on campus.

70%

80%

90%

100%

'03 '04 '05 '06

Service provided by the front desk staff inmy residence hall is helpful and friendly.

(After 2001 responses are the average of DAY and NIGHT questions.)

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Service in the Res. Life, Housing & Food Service office is efficient and helpful.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I feel the staff in the Downunder Café is helpful and friendly.

(Prior to 2003 "the Downunder Cafe" was "Crossroads" and prior to 2000 "Crossroads" was "food serv ice operations.")

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I feel the staff in retail food operationsis helpful and friendly.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Hallways and lobby areasare cleaned adequately.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Bathrooms arecleaned adequately.

50%

60%

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Service requests for my room are handled efficiently and effectively.

(Prior to 2003 the question was, "Building maintenance serv ice in my hall is efficient and effective.")

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Heating in my roomis comfortable.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I am satisfied with myRA's job performance.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I feel comfortable approaching my ResidentDirector with a question or concern.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

My RA is sufficiently visible and available.(Prior to 2003 "v isible and

available" was "available.")

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

My RA is concernedabout my welfare.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

The Residence Hall Association (RHA) andHall Council represent my interests well.

(After 2002 response is the average of RHA and Hall Council responses. Prior to 1999 "RHA and Hall Council" was "Programming Board.")

40%50%60%70%80%90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

The policies and proceduresare upheld consistently on my floor.

(Prior to 2003 "upheld consistently " was "enforced fairly .")

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Adequate opportunities exist to attendsocial activities in my hall.

50%

60%

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Adequate opportunities exist to attendeducational programs in my hall.

(Prior to 1998 "educational program" was "academic activ ities.")

50%

60%

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Food quality in the Downunder Cafemeets my expectations.

(Prior to 2003 "the Downunder Cafe" was "Crossroads" and prior to 2000 "Crossroads" was "food serv ice operations.")

20%30%40%50%60%70%80%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

The hours of the Downunder Café/D-C Store meet my needs.

(Prior to 2003: "Crossroads is open when I want it to be.")

30%40%50%60%70%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Vegetarian/vegan options in theDownunder Café should be increased.

50%

55%

60%

65%

70%

'03 '04 '05 '06

Retail food qualitymeets my expectations.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Options for use of AdvantageCA$Hmeet my needs.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Lobby, TV, and study areasare furnished adequately.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Computer connectivity inmy room meets my needs.

(Prior to 2003 "Computer connectiv ity " was "Computer labs and/or computer connectiv ity .")

70%80%90%

100%

'00 '01 '02 '03 '04 '05 '06

My RA is sufficiently visible and available.(Prior to 2003 "v isible and

available" was "available.")

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

My RA is concernedabout my welfare.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I am satisfied with myRA's job performance.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I feel safe andsecure inside my building.

80%85%90%95%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I feel comfortable andat home in my room.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Hallways and lobby areasare cleaned adequately.

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

The Residence Hall Association (RHA) andHall Council represent my interests well.

(After 2002 response is the average of RHA and Hall Council responses. Prior to 1999 "RHA and Hall Council" was "Programming Board.")

40%50%60%70%80%90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Food quality in the Downunder Cafemeets my expectations.

(Prior to 2003 "the Downunder Cafe" was "Crossroads" and prior to 2000 "Crossroads" was "food serv ice operations.")

20%30%40%50%60%70%80%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

I feel comfortable living on my floor/wing.

(Prior to 2003: "There is a feeling of unity and cohesion on my floor.)

50%60%

70%80%

90%100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Adequate opportunities exist to attendeducational programs in my hall.

(Prior to 1998 "educational program" was "academic activ ities.")

50%

60%

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Residence Hall living has enhancedmy university experience.

(Prior to 1999 "university experience" was "academic experience.")

50%60%

70%80%

90%100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Service in the Res. Life, Housing & Food Service office is efficient and helpful.

70%

80%

90%

100%

110%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Involved in Campus Organizations

40%

45%

50%

55%

60%

'00 '01 '02 '03 '04 '05 '06

The hours of the Downunder Café/D-C Store meet my needs.

(Prior to 2003: "Crossroads is open when I want it to be.")

30%40%50%60%70%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

There is a feeling of communityin my residence hall.

50%

60%

70%

80%

90%

100%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Food quality in the Downunder Cafemeets my expectations.

(Prior to 2003 "the Downunder Cafe" was "Crossroads" and prior to 2000 "Crossroads" was "food serv ice operations.")

20%30%40%50%60%70%80%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

0%10%20%30%40%50%60%70%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Male

Female

0%

20%

40%

60%

80%

'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06

Freshman

Sophomore

Junior

Senior

Grad/Prof/Other

0%

20%

40%

60%

80%

'99 '00 '01 '02 '03 '04 '05 '06

African American/Black

Asian American/Asian

European American/WhiteLatino American/HispanicNative American

Pacific Islander

Multi Racial

U. S. Citizen

90%92%94%96%98%

100%

'00 '01 '02 '03 '04 '05 '06

0%

20%

40%

60%

80%

100%

'99 '00 '01 '02 '03 '04 '05 '06

Heterosexual

Gay/Lesbian/Bi-SexualNo Response

0%

20%

40%

60%

80%

100%

'03

'04

'05

'06

Physical Disability

Learning Disability/AttentionDeficit Disorder

Psychological Disability

No Disabilities

0%10%20%30%40%50%60%70%

'03 '04 '05 '06

Strong Religious Beliefs

No Strong ReligiousBeliefs

No Response

Involved in Campus Organizations

40%

45%

50%

55%

60%

'00 '01 '02 '03 '04 '05 '06

I owna Computer

50%60%70%80%90%

100%

'98 '99 '00 '01 '02 '03 '04 '05 '06