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Report on the
Baltimore County Public Schools
2016 Stakeholder Satisfaction Survey
Department of Research, Accountability, and Assessment
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Executive Summary
Page 1 May 13, 2016
Report on the Baltimore County Public Schools
2016 Stakeholder Satisfaction Survey
Executive Summary
The Baltimore County Public Schools (BCPS) Stakeholder Satisfaction Survey polls all facets of
Team BCPS and focuses on the four goal areas of the BCPS five-year strategic plan, Blueprint
2.0: Our Way Forward. Several survey items correspond directly to Blueprint 2.0 performance
measures and are reported in the Blueprint 2.0 Performance Report. In addition, the survey
contributes vital information to the evaluation and improvement of key activities that drive
student and organizational performance and are used in school progress planning and department
and office performance scorecard development.
This is third year that BCPS has surveyed all stakeholders in a consistent and broad-reaching
online format. This year, the survey was available from February 1 through March 6, 2016 across
multiple device platforms (e.g., desktop computer, mobile/phone, and tablet). The parent and
community member versions of the survey were translated into 14 languages and the student
survey was available in Chinese, English, and Spanish.
The survey received 73,130 total responses across all stakeholder groups. Participation in 2016
was consistent with prior year participation for several stakeholder groups; however, slight
reductions were recorded for parents/guardians, community members, and school staff. Goal
Area 4: Organizational Effectiveness demonstrated the most substantial positive increased. From
2014 to 2016, there were significant positive gains on several items by different stakeholder
groups.
Highlights of Survey Results and Notable Changes
Survey findings are highlighted below to represent key components of each Blueprint 2.0 goal
area. From 2014 to 2016, most results remained consistent; however, notable changes are
presented.
Goal 1: Academics
Perceptions that BCPS sets high academic expectations is high across all stakeholders
with the highest groups being elementary students (94%), parents (89%), school staff
(92%), and central office staff (91%).
Elementary students (68%) perceived less academic challenge than secondary students
(middle school 84%; high school 86%) and parents (81%).
Similar proportions of school (81%) and central staff (80%) agreed that the academic
program is designed to meet the needs of all students, but fewer school administrators
(73%) agreed.
2016 BCPS Stakeholder Satisfaction Survey
Executive Summary
Page 2 May 13, 2016
Staff (school staff 88%; school administrators 82%; central office staff 86%) and parents
(83%) were more satisfied with efforts to prepare students for college and careers than
high school students (78%).
Over 73% of all parents and BCPS staff agreed that customized and personalized learning
provide teachers the opportunity to meet the academic needs of all students.
Over 80% of all students, parents, school staff and central office staff agreed that access
to digital content and tools support customized and personalized learning.
Over 81% of all parents and students agree that teachers are able to use technology to
meet academic needs of all students. This is slightly higher than the average agreement
among all BCPS staff (78%).
Teacher satisfaction with collaboration opportunities during the school day increased
eight percentage points (from 53% to 61%) from 2014 to 2016.
Goal 2: Safety and Security
Overall perceptions of Goal 2 items remained stable from 2014 to 2016.
There was a difference in perception regarding feeling safe at school between elementary
(87%) and secondary (middle and high school both 73%) students who feel safe at
school. Parents and school staff had perceptions that were similar to elementary students.
Eighty-five percent of central office staff reported feeling safe in their workplace. Despite
having the majority of students, parents, and staff feeling safe within BCPS, community
members’ perception of safety was not as strong (67%).
Students perceive bullying as a problem (45%) more than parents and school staff (30%).
The perception from all student groups is that adults respect students more than students
respect each other (80% versus 69%).
o Adults respect students (elementary school 91%; middle school 77%; high school
76%). Adults care about them (elementary school 92%; middle school 77%; high
school 71%).
o Students respect each other at school (elementary school 73%; middle school
37%; high school 41%).
Goal 3: Communication
Parents and school staff reported the most agreement among all stakeholders regarding
the openness, timeliness, and clarity of communication efforts (83% and 73%), and the
availability and ease of accessing information (82% and 85%).
Agreement among school administrators that BCPS communication is open, clear, and
timely increased six percentage points (from 66% to 72%) from 2014 to 2016.
Despite having relatively low overall satisfaction from a small number (n = 466),
community members agreement that BCPS communication is open, clear, and timely
2016 BCPS Stakeholder Satisfaction Survey
Executive Summary
Page 3 May 13, 2016
increased 14 percentage points (from 49% to 63%) and agreement that BCPS provides
opportunities for two-way communication increased 12 percentage points (from 53% to
65%) from 2014 to 2016.
Elementary students (88%) and parents (89%) expressed more agreement than secondary
students (middle and high school both 75%) that they feel welcome at school.
Elementary students (87%) expressed more agreement than secondary students (middle
school 82%; high school 76%) that teachers tell them how they did on classwork, tests,
and homework.
Among adults, school staff (93%) were more satisfied with communication to parents
about student progress than parents (82%). School administrators expressed the least
satisfaction regarding communication to parents about student progress (78%).
School staff (84%) were the most satisfied with performance feedback from supervisors,
followed by central office staff (76%) and school administrators (74%).
Goal 4: Organizational Effectiveness
Stakeholders were asked to grade the effectiveness of BCPS, their school, and/or their
department. Grades that would be considered passing in the school setting (e.g., A, B, and
C) were considered effective.
Effectiveness was reported by: parents (89%), staff (school staff 85%; school
administrators 84%; central office staff 87%), and community members (75%). At least
84% of stakeholders gave high grades for school and department effectiveness, and 89%
of school staff graded their school as effective.
o From 2014 to 2016:
Community members who graded BCPS as effective increased 15
percentage points (from 60% to 75%) and
Parents who graded BCPS as effective increased nine percentage points
(from 80% to 89%).
Although community members, a relatively small reporting group, reported lower
satisfaction with the school system than parents, students, and staff; the percentage of
community members who would recommend BCPS to others increased 10 percentage
points (from 58% to 68%).
Agreement about student pride among middle and high school students increased nine
percentage points (middle from 66% to 75%; high from 62% to 71%) from 2014 to 2016.
Parent satisfaction with the superintendent’s leadership and vision increased 11
percentage points (from 61% to 72%) from 2014 to 2016.
Satisfaction among community members with the superintendent’s leadership and vision
increased 15 percentage points (from 41% to 56%) from 2014 to 2016.
Agreement from both parents and community members that stakeholders work together
to solve school challenges increased from 2014-2016. Among parents the increase was
2016 BCPS Stakeholder Satisfaction Survey
Executive Summary
Page 4 May 13, 2016
eight percentage points from 71% to 79% and among community members the increase
was 15 percentage points from 46% to 61%.
Agreement from school staff that students have access to instructional technology needed
to succeed increased 11 percentage points (from 70% to 81%) from 2014 to 2016.
Agreement from school administrators that students have access to instructional
technology needed to succeed increased 11 percentage points (from 67% to 78%) from
2014 to 2016.
School staff (87%) and administrators (82%) were more satisfied with opportunities for
professional growth than central office staff (73%). All three stakeholder groups provided
similar ratings of the relevance of professional development to their work (school staff
and administrators 77%; central office staff 74%).
2016 BCPS Stakeholder Satisfaction Survey
Page 5 May 13, 2016
Report on the Baltimore County Public Schools
2016 Stakeholder Satisfaction Survey
The 2016 Baltimore County Public Schools (BCPS) Stakeholder Satisfaction Survey polled all
facets of Team BCPS. The survey focused on the four goal areas of the BCPS five-year strategic
plan, Blueprint 2.0: Our Way Forward: academics, safety and security, communication, and
organizational effectiveness.
Survey Administration
The online survey was available from February 1 through March 6, 2016. Stakeholders who serve
more than one role, such as a BCPS parent who works for the school system or a parent with
children at multiple schools, were encouraged to take the survey multiple times to reflect those
experiences. The survey was available to stakeholders across various device platforms (e.g.,
desktop computer, mobile/phone, and tablet).
Respondents first identified as one of eight stakeholder groups: students, parents/guardians,
community members, school staff, school administrators, or central office staff. A four-point scale
was used for most items (strongly agree, agree, disagree, and strongly disagree). Other items
included yes/no responses and a five-point grading scale of the system and individual schools.
Respondents could skip any items in the four Blueprint 2.0 goal areas; therefore, the choice of
“not applicable” was not offered.
Respondents
There were 73,130 responses in 2016 as shown below.
Response Rates
Stakeholder Group Response
Number
Group
Number
Response
%
Elementary School Students (Grades 4-5) 15,720 17,337 90.7
Middle School Students 18,446 23,989 76.9
High School Students 21,359 31,423 68.0
Parents/Guardians 8,137 n/a n/a
Community Members 466 n/a n/a
School Staff (teachers, department chairs,
paraeducators, non-instructional staff) 7,225 n/a n/a
School Administrators (principals and assistant
principals) 460 438 n/a
Central Office Staff 1,317 2,192 60.1
Total 73,130
Note. Student group numbers are based on enrollment at the end of the second quarter.
n/a = not available: Exact rates could not be calculated due to unknown population count (i.e.
staff working in multiple buildings were encouraged to take the survey at each location.)
2016 BCPS Stakeholder Satisfaction Survey
Page 6 May 13, 2016
The parent and community member versions of the survey were translated into 14 languages. A
total of 120 parents and community members responded using translated languages as shown in
the following table. The student survey was available in Chinese, English, and Spanish with 397
students using the translated versions.
Parent/Guardian and Community
Member Responses by Language
Language Count Response %
English 8,483 98.61
Spanish 72 0.84
Chinese 16 0.19
Arabic 9 0.10
Korean 9 0.10
French 4 0.05
Russian 3 0.03
Urdu 2 0.02
Uzbek 2 0.02
Amharic 1 0.01
Gujarati 1 0.01
Yoruba 1 0.01
Total 8,603
Note. Additional languages available but not
selected include: Nepali, Tagalog, and
Vietnamese.
Despite increased outreach efforts, there continue to be voices missing. Barriers to survey
participation may have included the online nature of the survey, language proficiency, fear of
retaliation, and motivation. Recognizing that there are missing voices is an opportunity to make
adjustments to include even more voices in future survey administrations.
Highlights of Survey Results
Selected survey findings are presented below by Blueprint 2.0 goal area. Results by stakeholder
for every survey item are provided in the Appendix.
Goal 1: Academics
Every student will experience high academic achievement and continuous growth by
participating in a rigorous instructional program designed to raise the academic bar and close
achievement gaps so that every student will become a globally competitive citizen in a culturally
diverse world.
Student Responses by Language
Language Count Response %
English 55,128 99.29
Spanish 360 0.65
Chinese 37 0.07
Total 55,525
2016 BCPS Stakeholder Satisfaction Survey
Page 7 May 13, 2016
To graduate all students globally competitive, BCPS has several strategies in place. High
academic expectations are reflected in school progress planning, which now focuses on individual
student growth instead of the average proficiency of student groups. Ensuring that each student is
challenged is a foundation of the BCPS Teaching and Learning Framework, and is a focus of
ongoing training on personalized learning. The Board policy on equity and equity leadership
training are driving reforms that increase opportunity. Curriculum is aligned to more rigorous
college and career readiness state standards in English language arts and math. The system wide
transformation to create learner-centered environments is using S.T.A.T. (Students and Teachers
Accessing Tomorrow) BCPS One to customize and personalize learning.
High Academic Expectations
Agreement that student academic expectations were high exceeded 90 percent for elementary
students, school staff, and central office staff; fewer community members agreed.
Figure 1. Setting High Expectations
Stakeholder Item
ES Students My teachers have high expectations for me to do well in school.
MS and HS Students My teachers set high standards for learning in their classes.
Parents/Guardians The school sets high academic standards.
Community Members BCPS sets high academic standards.
School Staff My school has high expectations for the academic performance of all students.
School Administrators and
Central Office Staff BCPS has high expectations for the academic performance of all students.
94
85
82
89
73
92
81
91
0 25 50 75 100
ES Students
MS Students
HS Students
Parents/Guardians
Community Members
School-Based Staff
School Administrators
Central Office Staff
Percent Agreement
2016 BCPS Stakeholder Satisfaction Survey
Page 8 May 13, 2016
Academic Challenge
Elementary students and community members perceived less academic challenge than secondary
students and parents. Because item wording varied, items are provided below by stakeholder.
Figure 2. Challenging Our Students
Stakeholder Item
ES Students My school work is challenging.
MS and HS Students I am given challenging work at my school.
Parents/Guardians The school challenges students to maximize their potential.
Community Members BCPS challenges students to maximize their potential.
Equity
Similar proportions of school and central staff agreed that the academic program is designed to
meet the needs of all students, but fewer school administrators agreed.
Figure 3. Meeting the Needs of All Students
Stakeholder Item
School Staff The academic program at my school is designed to meet the needs of all students.
School Administrators and
Central Office Staff
The academic program in our school system is designed to meet the needs of all
students.
68
84
86
81
69
0 25 50 75 100
ES Students
MS Students
HS Students
Parents/Guardians
Community Members
Percent Agreement
81
73
80
0 25 50 75 100
School-Based Staff
School Administrators
Central Office Staff
Percent Agreement
2016 BCPS Stakeholder Satisfaction Survey
Page 9 May 13, 2016
College and Career Readiness
Staff and parents were more satisfied with efforts to prepare students for college and careers than
high school students and community members. Because item wording varied, items are provided
below by stakeholder.
Figure 4. Preparing Students for College and Career
Stakeholder Item
HS Students By the time I graduate, I will be prepared for college and/or a career.
Parents/Guardians The school’s academic program prepares students for college and career.
Community Members BCPS’ academic program prepares students for college and career.
School Staff and
Administrators I see how my work contributes to students’ college and career readiness.
Central Office Staff I see how the work of my department contributes to students’ college and career
readiness.
78
83
67
88
82
86
0 25 50 75 100
HS Students
Parents/Guardians
Community Members
School-Based Staff
School Administrators
Central Office Staff
Percent Agreement
2016 BCPS Stakeholder Satisfaction Survey
Page 10 May 13, 2016
Customized and Personalized Learning
School and central office staff expressed most agreement that customized and personalized
learning provide teachers the opportunity to meet the needs of all students.
Figure 5. Customized and personalized learning provides teachers the opportunity to meet the
academic needs of all students.
Access to Digital Content
At least 81 percent of students, parents, school staff, and central office staff agreed that access to
digital content and tools supports customized and personalized learning.
Figure 6. Access to Digital Content
Stakeholder Item
All Students Access to digital content and tools supports my learning.
Parents/Guardians, Community Members,
School Staff and Administrators, and
Central Office Staff
Access to digital content and tools supports customized and
personalized learning.
74
58
81
77
87
0 25 50 75 100
Parents/Guardians
Community Members
School-Based Staff
School Administrators
Central Office Staff
Percent Agreement
88
85
83
81
67
81
78
89
0 25 50 75 100
ES Students
MS Students
HS Students
Parents/Guardians
Community Members
School-Based Staff
School Administrators
Central Office Staff
Percent Agreement
2016 BCPS Stakeholder Satisfaction Survey
Page 11 May 13, 2016
Teacher Use of Technology
Students, parents, and central office staff were most satisfied that teachers can use technology to
meet the academic needs of all students.
Figure 7. Teacher Use of Technology
Stakeholder Item
All Students My teachers are able to use technology to meet my academic needs.
Parents/Guardians, Community Members,
School Staff and Administrators, and
Central Office Staff
Teachers are able to use technology to meet the academic needs of
all students.
89
85
81
81
64
78
72
82
0 25 50 75 100
ES Students
MS Students
HS Students
Parents/Guardians
Community Members
School-Based Staff
School Administrators
Central Office Staff
Percent Agreement
2016 BCPS Stakeholder Satisfaction Survey
Page 12 May 13, 2016
Goal 2: Safety and Security
Every school and office will be safe and secure, promote individual well-being, and provide
positive, respectful, and caring environments for teaching, learning, and working.
Safety and security are a priority for ensuring high levels of teaching and learning. Systemwide
strategies include controlled entry, visitor identification, visitor screening, safety and security
plans, and security equipment as well as staff training and partnering with the Baltimore County
Police Department. BCPS also implements mentoring initiatives, character education, online
bullying reporting, and student-led bullying prevention.
Safety at School and Work (Blueprint 2.0 Performance Measure)
There was a gap in the percentage of elementary and secondary students who feel safe at school.
Parents and staff had perceptions that were similar to elementary students, but those of community
members were the lowest.
Figure 8. Safety at School and Work
Stakeholder Item
All Students I feel safe at my school.
Parents/Guardians The school is safe and secure.
Community Members BCPS schools are safe.
All Staff I feel safe and secure at work.
87
73
73
88
67
86
83
85
0 25 50 75 100
ES Students
MS Students
HS Students
Parents/Guardians
Community Members
School-Based Staff
School Administrators
Central Office Staff
Percent Agreement
2016 BCPS Stakeholder Satisfaction Survey
Page 13 May 13, 2016
Bullying
More students than adults reported that bullying is a problem at school. More than half of middle
school students agreed, with elementary and high school agreement above 40 percent. School
administrators expressed the least agreement.
Figure 9. Bullying Is a Problem
Student Respect
A large gap separated elementary and secondary students when asked three items: whether
students respect each other at school, whether adults respect students, and whether adults care
about them. Parents had the highest level of satisfaction with student respect, while middle school
students had the lowest.
Figure 10. Students Respect Each Other
Stakeholder Item
All Students Students at my school treat me with respect.
Parents/Guardians Students respect each other at this school.
School Staff and
Administrators Students at my school respect each other.
43
52
42
26
34
20
0 25 50 75 100
ES Students
MS Students
HS Students
Parents/Guardians
School-Based Staff
School Administrators
Percent Agreement
73
37
41
79
64
74
0 25 50 75 100
ES Students
MS Students
HS Students
Parents/Guardians
School-Based Staff
School Administrators
Percent Agreement
2016 BCPS Stakeholder Satisfaction Survey
Page 14 May 13, 2016
Figure 11. Most adults at my school treat me with respect.
Figure 12. Most adults at my school care about me as a person.
Goal 3: Communication
Every stakeholder will experience clear, timely, honest, transparent, and widely available
communication about system initiatives and activities that engages them in building a culture of
trust through action and establishes BCPS as a world-class school system.
BCPS outreach engages the entire community known as Team BCPS—including students,
parents, residents, and business leaders—to support student success. BCPS has expanded face-to-
face outreach including town halls, forums, and advisory groups as well as new online tools such
as the Stakeholder Satisfaction Survey, mobile app, blog, e-newsletter, and meetings that are live-
streamed and video archived. Parent University was developed to support parents as every child’s
first teacher through in-person and online resources. The website was redesigned, and social media
tools are used more often. Schools build relationships with families with support from the Office
of Family and Community Engagement. Feedback about student and staff progress informs
continuous improvement efforts.
91
77
76
0 25 50 75 100
ES Students
MS Students
HS Students
Percent Agreement
92
77
71
0 25 50 75 100
ES Students
MS Students
HS Students
Percent Agreement
2016 BCPS Stakeholder Satisfaction Survey
Page 15 May 13, 2016
Open, Clear, and Timely Communication (Blueprint 2.0 performance measure)
Parents and school staff expressed the most satisfaction with communication being open, clear,
and timely while community members expressed the least.
Figure 13. Open, Clear, and Timely Communication
Stakeholder Item
Parents/Guardians and
Community Members Communication to and from the school system is open, clear, and timely.
School Staff Communication at my school is open, clear, and timely.
School Administrator Communication in our system is open, clear, and timely.
Central Office Staff Communication in my department is open, clear, and timely.
Information and Results Data (Blueprint 2.0 performance measure)
Parents and school staff agreed the most that information and results data were available and
easily accessible while community members agreed the least.
Figure 14. Information and results data are available and easily accessible.
83
63
73
72
66
0 25 50 75 100
Parents/Guardians
Community Members
School-Based Staff
School Administrators
Central Office Staff
Percent Agreement
82
63
85
76
71
0 25 50 75 100
Parents/Guardians
Community Members
School-Based Staff
School Administrators
Central Office Staff
Percent Agreement
2016 BCPS Stakeholder Satisfaction Survey
Page 16 May 13, 2016
Welcoming Environment
Elementary students and parents expressed more agreement than secondary students that they feel
welcome at school.
Figure 15. School Welcomes Me
Stakeholder Item
All Students I feel welcome at my school.
Parents/Guardians I feel welcome at my child’s school.
Feedback about Student Progress
Elementary students expressed more agreement than secondary students that teachers tell them
how they did on classwork, tests, and homework. School staff were more satisfied with
communication to parents about student progress than parents and school administrators.
Figure 16. Feedback about Student Progress
Stakeholder Item
All Students My teachers tell me how I do on my classwork, tests, and homework assignments.
Parents/Guardians I am satisfied with the quality of information about my child's academic and social
progress.
School Staff and
Administrators Teachers at my school communicate frequently to parents about student progress.
88
75
75
89
0 25 50 75 100
ES Students
MS Students
HS Students
Parents/Guardians
Percent Agreement
87
82
76
82
93
78
0 25 50 75 100
ES Students
MS Students
HS Students
Parents/Guardians
School-Based Staff
School Administrators
Percent Agreement
2016 BCPS Stakeholder Satisfaction Survey
Page 17 May 13, 2016
Performance Feedback for Staff
School staff were more satisfied with performance feedback from supervisors than central office
staff and school administrators.
Figure 17. Usefulness of Performance Feedback
Stakeholder Item
School Staff and Central
Office Staff My supervisor provides performance feedback that is useful to me.
School Administrators Assistant superintendents provide performance feedback that is useful to me.
Goal 4: Organizational Effectiveness
Baltimore County Public Schools will maximize organizational efficiency and effectiveness by
engaging in strategic efforts that employ rigorous, relevant, and reasonable performance
standards that provide for all employees’ professional growth and shared accountability for
student, school, and organizational performance.
System, school, and department effectiveness are driven by a performance management system
where staff set measurable goals and document progress. Supporting the professional growth of
every employee is a priority. Strategies are underway to prepare school staff for leadership
positions, to offer career ladders that keep excellent teachers in the classroom, and to provide
leadership training to those working in central offices.
84
74
76
0 25 50 75 100
School-Based Staff
School Administrators
Central Office Staff
Percent Agreement
2016 BCPS Stakeholder Satisfaction Survey
Page 18 May 13, 2016
System, School, and Department Effectiveness
Stakeholders were asked to grade the effectiveness of BCPS, their school, and/or their department.
Grades of A, B, and C were considered effective. Parents and staff gave BCPS the highest grades;
community members expressed the least satisfaction. School and department grades were high
across stakeholders.
Figure 18. Graded BCPS as Effective (A, B, or C)
Figure 19. Graded School/Department as Effective (A, B, or C)
89
75
85
84
87
0 25 50 75 100
Parents/Guardians
Community Members
School-Based Staff
School Administrators
Central Office Staff
Percent Effective
93
85
86
92
89
84
0 25 50 75 100
ES Students
MS Students
HS Students
Parents/Guardians
School-Based Staff
Central Office Staff
Percent Effective
2016 BCPS Stakeholder Satisfaction Survey
Page 19 May 13, 2016
Recommend School to another Parent
Parents and school administrators were similarly likely to recommend their school/a BCPS school
to another parent while school staff were least likely to do so.
Figure 20. Would Recommend School to Another Parent
Stakeholder Item
Parents/Guardians Would you recommend this school to other parents?
School Staff Would you send your child to this school or recommend this school to another
parent?
School Administrators Would you send your child to a school in our system or recommend schools in
this system to another parent?
Professional Growth
School staff and administrators were more satisfied with opportunities for professional growth
than central office staff. However, these three stakeholder groups provided similar ratings of the
relevance of professional development to their work.
Figure 21. I have opportunities for professional growth.
Figure 22. Professional development offerings are relevant to my work.
85
67
81
0 25 50 75 100
Parents/Guardians
School-Based Staff
School Administrators
Percent Yes
87
82
73
0 25 50 75 100
School-Based Staff
School Administrators
Central Office Staff
Percent Agreement
77
77
74
0 25 50 75 100
School-Based Staff
School Administrators
Central Office Staff
Percent Agreement
2016 BCPS Stakeholder Satisfaction Survey
Page 20 May 13, 2016
Notable Changes
From 2014 to 2016, most results remained consistent; however, there were notable changes which
are presented below. There were no notable changes for items related to Goal 2: Safety and
Security.
Goal 1: Academics
On the item “Students do their best, even when work is difficult,” agreement decreased
10 percentage points for middle school students from 2015 to 2016. Note: This item
was introduced in 2015; therefore, there are no 2014 data.
Figure 23. Student Effort
Goal 3: Communication
Agreement from community members increased 12 and 14 percentage points on two
communication items from 2014 to 2016.
Figure 24. BCPS Communication
78
54
48
85
64
55
0 25 50 75 100
ES students
MS students
HS students
Percent Agreement
2015 2016
63
65
60
58
49
53
0 25 50 75 100
Communication to and from the school
system is open, clear, and timely
The school system provides opportunities
for two-way communication
Percent Agreement
2014 2015 2016
2016 BCPS Stakeholder Satisfaction Survey
Page 21 May 13, 2016
Goal 4: Organizational Effectiveness
The percentage of community members who would recommend BCPS to others increased
10 percentage points from 2014 to 2016.
Figure 25. Recommending BCPS
The percentage of community members who graded BCPS as effective increased 15
percentage points from 2014 to 2016.
Figure 26. BCPS Effectiveness—Community Members
The percentage of parents who were satisfied with the superintendent’s leadership and
vision increased 11 percentage points from 2014 to 2016.
Figure 27. Superintendent’s Leadership—Parents
Agreement from community members on these organizational effectiveness items
increased 15 percentage points from 2014 to 2016.
68
66
58
0 25 50 75 100
Would you recommend BCPS to others?
Percent Yes
2014 2015 2016
75
75
60
0 25 50 75 100
What grade would you give BCPS for its
performance/effectiveness
Percent Effective
2014 2015 2016
72
70
61
0 25 50 75 100
I am satisfied with the superintendent’s
leadership and vision
Percent Agreement
2014 2015 2016
2016 BCPS Stakeholder Satisfaction Survey
Page 22 May 13, 2016
Figure 28. Community Collaboration and Superintendent’s Leadership—Community Members
Agreement from school staff that students have access to instructional technology
increased 11 percentage points from 2014 to 2016.
Figure 29. Access to Instructional Technology—School Staff
Agreement from school administrators that their school has access to instructional
technology increased 11 percentage points on this item from 2014 to 2016.
Figure 30. Access to Instructional Technology1—School Administrators
1 Responses from school-based administrators in 2015 were excluded because a significant percentage of respondents
misidentified as school-based administrator.
56
61
47
54
41
46
0 25 50 75 100
I am satisfied with the superintendent's
leadership and vision
Community members, parents, teachers,
and school leaders work together to solve
school-based challenges
Percent Agreement
2014 2015 2016
81
72
70
0 25 50 75 100
Students at my school have access to
instructional technology needed to succeed
Percent Agreement
2014 2015 2016
78
67
0 25 50 75 100
My school has access to
instructional technology needed
for students to succeed
Percent Agreement
2014 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 23 May 13, 2016
Elementary School Students (Total Responses = 15,720)
Academics Strongly
Disagree Disagree Agree
Strongly
Agree Total
Getting good grades is important to me.
n 198 180 3,381 11,853 15,612
% 1.3 1.2 21.7 75.9 100
My school work is challenging.
n 698 4,152 8,564 1,886 15,300
% 4.6 27.1 56.0 12.3 100
In school, I participate in class activities.
n 253 840 7,946 6,247 15,286
% 1.7 5.5 52.0 40.9 100
My teachers have high expectations for me to do well in
school.
n 343 599 5,878 8,556 15,376
% 2.2 3.9 38.2 55.7 100
Most students do their best, even when their school work is
difficult.
n 806 2,573 7,795 4,227 15,401
% 5.2 16.7 50.6 27.5 100
I am interested in my classes.
n 545 1,588 7,662 5,597 15,392
% 3.5 10.3 49.8 36.4 100
By the end of the year, I will be prepared to do well next year.
n 284 436 5,242 9,427 15,389
% 1.9 2.8 34.1 61.3 100
I pay attention in class.
n 301 1022 8,290 5,731 15,344
% 2.0 6.7 54.0 37.4 100
Access to digital content and tools supports customized and
personalized learning
n 436 1,436 7,637 5,769 15,278
% 2.9 9.4 50.0 37.8 100
My teachers are able to use technology to meet my academic
needs
n 503 1,200 7,296 6,307 15,306
% 3.3 7.8 47.7 41.2 100
Safety and Security
Strongly
Disagree Disagree Agree
Strongly
Agree Total
I feel safe at my school.
n 717 1,272 5,945 7,229 15,163
% 4.7 8.4 39.2 47.7 100
I feel like I can be myself when I am at school.
n 1,047 2,362 6,198 5,423 15,030
% 7.0 15.7 41.2 36.1 100
Most adults at my school treat me with respect. n 464 953 6,006 7,616 15,039
% 3.1 6.3 39.9 50.6 100
Students at my school treat me with respect. n 1,185 2,911 7,439 3,441 14,976
% 7.9 19.4 49.7 23.0 100
Bullying is a problem at this school. n 4,167 4,383 3,199 3,282 15,031
% 27.7 29.2 21.3 21.8 100
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Appendix
Page 24 May 13, 2016
Elementary School Students (Total Responses = 15,720)
Safety and Security Strongly
Disagree Disagree Agree
Strongly
Agree Total
There is at least one adult at my school I can go to if I have a
problem.
n 818 1039 4,303 8,848 15,008
% 5.5 6.9 28.7 59.0 100
Most adults at my school care about me as a person.
n 432 799 6,568 7,161 14,960
% 2.9 5.3 43.9 47.9 100
Most students in my school are accepting of other students.
n 1,039 2,291 7,797 3,843 14,970
% 6.9 15.3 52.1 25.7 100
No Yes Total
Do you know how to respond during an emergency at school?
n 861 13,889 14,750
% 5.8 94.2 100
Communications
Strongly
Disagree Disagree Agree
Strongly
Agree Total
My teachers listen to my ideas.
n 432 927 7,428 6,110 14,897
% 2.9 6.2 49.9 41.0 100
Most students in my school try to work out their disagreements
with other students by talking to them.
n 1,971 3,813 6,573 2,450 14,807
% 13.3 25.8 44.4 16.6 100
I feel welcome at my school.
n 628 1,218 6,251 6,694 14,791
% 4.3 8.2 42.3 45.3 100
Most students in my school stop and think before doing
anything when they get angry.
n 2,777 4,989 5,443 1,566 14,775
% 18.8 33.8 36.8 10.6 100
My teachers tell me how I do on my classwork, tests, and
homework assignments.
n 57 1,332 6,564 6,353 14,766
% 3.5 9.0 44.5 43.0 100
My teachers talk to me about college and career choices. n 2,810 4,521 4,861 2,539 14,731
% 19.1 30.7 33.0 17.2 100
No Yes Total
Do you have broadband Internet access where you live? n 1,080 13,317 14,397
% 7.5 92.5 100
Organizational Effectiveness Strongly
Disagree Disagree Agree
Strongly
Agree Total
I am proud to be a student at this school. n 771 874 5,117 7,957 14,719
% 5.2 5.9 34.8 54.1 100
F D C B A Total
What grade would you give your school for its
performance/effectiveness?
n 540 571 1,965 5,128 6,628 14,832
% 3.6 3.9 13.3 34.6 44.7 100
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Appendix
Page 25 May 13, 2016
Middle School Students (Total Responses = 18,446)
Academics Strongly
Disagree Disagree Agree
Strongly
Agree Total
I understand that getting a good education is important.
n 410 207 3,859 13,933 18,409
% 2.2 1.1 21.0 75.7 100
I am given challenging work at my school.
n 591 2,348 11,619 3,700 18,257
% 3.2 12.9 63.7 20.3 100
In school, I participate in class activities.
n 552 1,504 10,775 5,255 18,085
% 3.1 8.3 59.6 29.1 100
My teachers set high standards for learning in their classes.
n 735 1,987 9,913 5,620 18,254
% 4.0 10.9 54.3 30.8 100
Most students do their best, even when their school work is
difficult.
n 2,220 6,252 7,512 2,325 18,308
% 12.1 34.2 41.0 12.7 100
I am interested in my classes.
n 1,370 3,762 9,729 3,445 18,305
% 7.5 20.6 53.2 18.8 100
By the end of the year, I will be prepared to do well next year.
n 585 1,158 8,599 7,969 18,310
% 3.2 6.3 47.0 43.5 100
I pay attention in class.
n 553 1,305 10,949 5,505 18,311
% 3.0 7.1 59.8 30.1 100
My academic skills are improving.
n 519 1,298 9,677 6,741 18,234
% 2.9 7.1 53.1 37.0 100
My school work requires me to think about how academic
topics relate to real-life situations.
n 1,500 3,896 8,841 4,098 18,334
% 8.2 21.3 48.2 22.4 100
By the time I complete middle school, I will be prepared for
high school.
n 709 1,453 8,798 7,374 18,333
% 3.9 7.9 48.0 40.2 100
Access to digital content and tools supports customized and
personalized learning
n 819 1,885 9,379 6,181 18,263
% 4.5 10.3 51.4 33.8 100
My teachers are able to use technology to meet my academic
needs
n 871 1,948 9,489 5,982 18,289
% 4.8 10.7 51.9 32.7 100
Safety and Security
Strongly
Disagree Disagree Agree
Strongly
Agree Total
I feel safe at my school.
n 1,853 3,056 8,984 4,203 18,096
% 10.2 16.9 49.7 23.2 100
I feel like I can be myself when I am at school.
n 1,985 3,751 7,982 4,312 18,030
% 11.0 20.8 44.3 23.9 100
Most adults at my school treat me with respect.
n 1,579 2,639 8,772 5,046 18,036
% 8.8 14.6 48.6 28.0 100
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Appendix
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Middle School Students (Total Responses = 18,446)
Safety and Security Strongly
Disagree Disagree Agree
Strongly
Agree Total
Students respect each other at my school.
n 4,737 6,607 5,451 1,197 17,992
% 26.3 36.7 30.3 6.7 100
Bullying is a problem at this school.
n 2,546 6,148 5,351 3,927 17,972
% 14.17 34.21 29.77 21.85 100
There is at least one adult at my school I can go to if I have a
problem.
n 1,523 1,915 7,430 7,136 18,004
% 8.5 10.6 41.3 39.6 100
Most adults at my school care about me as a person.
n 1,509 2,593 9,394 4,500 17,996
% 8.4 14.4 52.2 25.0 100
Most students in my school are accepting of other students.
n 3,077 4,669 8,061 2,165 17,972
% 17.1 26.0 44.9 12.1 100
No Yes Total
Do you know how to respond during an emergency at school?
n 1,196 16,534 17,730
% 6.8 93.2 100
Communications
Strongly
Disagree Disagree Agree
Strongly
Agree Total
My teachers listen to my ideas. n 1,436 2,878 10,306 3,147 17,767
% 8.1 16.2 58.0 17.7 100
Most students in my school try to work out their disagreements
with other students by talking to them.
n 4,849 5,933 5,599 1,338 17,719
% 27.4 33.5 31.6 7.6 100
I feel welcome at my school. n 1,613 2,735 9,822 3,544 17,714
% 9.1 15.4 55.5 20.0 100
Most students in my school stop and think before doing
anything when they get angry.
n 5,998 6,865 3,910 922 17,695
% 33.9 38.8 22.1 5.2 100
My teachers tell me how I do on my classwork, tests, and
homework assignments.
n 1,043 2,109 9,527 5,034 17,713
% 5.9 11.9 53.8 28.4 100
My school gives me useful information about colleges and
careers.
n 1,942 3,786 8,115 3,832 17,675
% 11.0 21.4 45.9 21.7 100
No Yes Total
Do you have broadband Internet access where you live? n 954 16,375 17,329
% 5.5 94.5 100
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Appendix
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Middle School Students (Total Responses = 18,446)
Organizational Effectiveness Strongly
Disagree Disagree Agree
Strongly
Agree Total
I am proud to be a student at this school. n 1,913 2,496 8,469 4,758 17,636
% 10.8 14.2 48.0 26.0 100
F D C B A Total
What grade would you give your school for its
performance/effectiveness?
n 1,262 1,438 4,714 7,070 3,273 17,757
% 7.1 8.1 26.6 39.8 18.4 100
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Appendix
Page 28 May 13, 2016
High School Students (Total Responses = 21,359)
Academics Strongly
Disagree Disagree Agree
Strongly
Agree Total
I understand that getting a good education is important.
n 658 323 5,481 14,853 21,315
% 3.1 1.5 25.7 69.7 100
I am given challenging work at my school.
n 721 2,295 13,249 4,919 21,184
% 3.4 10.8 62.5 23.2 100
In school, I participate in class activities.
n 836 2,228 12,998 4,997 21,059
% 4.0 10.6 61.7 23.7 100
My teachers set high standards for learning in their classes.
n 947 2,809 12,623 4,812 21,191
% 4.5 13.3 59.6 22.7 100
Most students do their best, even when their school work is
difficult.
n 2,885 8,089 8,395 1,829 21,198
% 13.6 38.2 39.6 8.6 100
I am interested in my classes.
n 1,504 4,683 12,099 2,929 21,215
% 7.1 22.1 57.0 13.8 100
I pay attention in class.
n 759 1,841 13,915 4,667 21,182
% 3.6 8.7 65.7 22.0 100
My academic skills are improving.
n 869 2,513 12,476 5,282 21,140
% 4.1 11.9 59.0 25.0 100
My school work requires me to think about how academic
topics relate to real-life situations.
n 2,983 6,090 9,070 3,092 21,235
% 14.1 28.7 42.7 14.6 100
By the time I graduate, I will be prepared for college and/or a
career.
n 1,529 3,110 10,521 6,069 21,229
% 7.2 14.7 49.6 28.6 100
Access to digital content and tools supports customized and
personalized learning
n 1,117 2,573 12,158 5,328 21,176
% 5.3 12.2 57.4 25.2 100
My teachers are able to use technology to meet my academic
needs
n 1,207 2,812 12,433 4,726 21,178
% 5.7 13.3 58.7 22.3 100
Safety and Security
Strongly
Disagree Disagree Agree
Strongly
Agree Total
I feel safe at my school. n 2,154 3,584 11,551 3,641 20,930
% 10.3 17.1 55.2 17.4 100
I feel like I can be myself when I am at school. n 1,982 3,795 10,672 4,450 20,899
% 9.5 18.2 51.1 21.3 100
Most adults at my school treat me with respect. n 1,789 3,289 11,591 4,222 20,891
% 8.6 15.7 55.5 20.2 100
Students respect each other at my school. n 4,950 7,427 7,134 1,313 20,824
% 23.8 35.7 34.3 6.3 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 29 May 13, 2016
High School Students (Total Responses = 21,359)
Safety and Security Strongly
Disagree Disagree Agree
Strongly
Agree Total
Bullying is a problem at this school. n 3,072 9,093 6,076 2,578 20,819
% 14.8 43.7 29.2 12.4 100
There is at least one adult at my school I can go to if I have a
problem.
n 1,835 2,849 10,194 5,976 20,854
% 8.8 13.7 48.9 28.7 100
Most adults at my school care about me as a person. n 1,928 4,145 11,514 3,267 20,854
% 9.3 19.9 55.2 15.7 100
Most students in my school are accepting of other students. n 3,035 5,561 10,107 2,131 20,834
% 14.6 26.7 48.5 10.2 100
No Yes Total
Do you know how to respond during an emergency at school? n 2,038 18,550 20,588
% 9.9 90.1 100
Communications Strongly
Disagree Disagree Agree
Strongly
Agree Total
My teachers listen to my ideas. n 1,685 4,041 12,542 2,280 20,548
% 8.2 19.7 61.0 11.1 100
Most students in my school try to work out their disagreements
with other students by talking to them.
n 5,318 7,298 6,736 1,143 20,495
% 26.0 35.6 32.9 5.6 100
I feel welcome at my school. n 1,707 3,505 12,556 2,732 20,500
% 8.3 17.1 61.3 13.3 100
Most students in my school stop and think before doing
anything when they get angry.
n 6,336 7,906 5,216 987 20,445
% 31.0 38.7 25.5 4.8 100
My teachers tell me how I do on my classwork, tests, and
homework assignments.
n 1,439 3,427 11,928 3,704 20,498
% 7.0 16.7 58.2 18.1 100
My school gives me useful information about colleges and
careers.
n 1,886 3,986 10,558 4,036 20,466
% 9.2 19.5 51.6 19.7 100
No Yes Total
Do you have broadband Internet access where you live? n 1,243 18,704 19,947
% 6.2 93.8 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 30 May 13, 2016
High School Students (Total Responses = 21,359)
Organizational Effectiveness Strongly
Disagree Disagree Agree
Strongly
Agree Total
I am proud to be a student at this school. n 2,301 3,575 10,367 4,078 20,231
% 11.3 17.6 51.0 20.1 100
F D C B A Total
What grade would you give your school for its
performance/effectiveness?
n 1,127 1,779 6,459 8,052 3,061 20,475
% 5.5 8.7 31.5 39.3 15.0 100
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Appendix
Page 31 May 13, 2016
Parents (Total Responses = 8,137)
Academics Strongly
Disagree Disagree Agree
Strongly
Agree Total
The school sets high academic standards. n 267 614 4,191 3,020 8,092
% 3.3 7.6 51.8 37.3 100
My child does work that prepares him/her for the next
academic year.
n 220 595 4,340 2,913 8,068
% 2.7 7.4 53.8 36.1 100
The school's academic program prepares students for college
and career.
n 306 1,034 4,422 2,207 7,969
% 3.8 13.0 55.5 27.7 100
The school challenges students to maximize their potential. n 352 1,159 4,017 2,536 8,064
% 4.4 14.4 49.8 31.5 100
The school provides its students with a high quality education. n 294 855 4,074 2,826 8,049
% 3.7 10.6 50.6 35.1 100
I am satisfied with the instruction my child receives at this
school.
n 394 1,116 3,921 2,631 8,062
% 4.9 13.8 48.6 32.6 100
Customized and personalized learning provides teachers the
opportunity to meet the academic needs of all students.
n 521 1,570 3,808 2,120 8,019
% 6.5 19.6 47.5 26.4 100
Access to digital content and tools supports customized and
personalized learning.
n 417 1,085 4,107 2,436 8,045
% 5.2 13.5 51.1 30.3 100
Teachers are able to use technology to meet the academic
needs of all students.
n 393 1,130 4,096 2,392 8,011
% 4.9 14.1 51.1 29.9 100
Safety and Security Strongly
Disagree Disagree Agree
Strongly
Agree Total
This school is safe and secure. n 369 601 3,922 3,140 8,032
% 4.6 7.5 48.8 39.1 100
Students respect each other at this school. n 535 1,147 4,224 2,083 7,989
% 6.7 14.4 52.9 26.1 100
My child is treated with respect at this school. n 328 672 4,190 2,804 7,994
% 4.1 8.4 52.4 35.1 100
Bullying is a problem at this school. n 1,653 4,175 1,439 659 7,926
% 20.9 52.7 18.2 8.3 100
No Yes Total
In case of an emergency, do you know the procedures at this
school?
n 2,414 5,492 7,906
% 30.5 69.5 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 32 May 13, 2016
Parents (Total Responses = 8,137)
Communications Strongly
Disagree Disagree Agree
Strongly
Agree Total
Communication to and from the school system is open, clear,
and timely.
n 389 957 3,870 2,712 7,928
% 4.9 12.1 48.8 34.2 100
Information and results data are available and easily accessible. n 284 1,137 4,276 2,184 7,881
% 3.6 14.4 54.3 27.7 100
I feel welcome at my child's school. n 275 610 3,680 3,361 7,926
% 3.5 7.7 46.4 42.4 100
The school provides opportunities for two-way
communication.
n 245 644 4,153 2,856 7,898
% 3.1 8.2 52.6 36.2 100
I know how to get school information when I need it. n 200 632 4,159 2,927 7,918
% 2.5 8.0 52.5 37.0 100
School staff return phone calls or e-mails in a timely manner. n 355 712 3,698 3,130 7,895
% 4.5 9.0 46.8 39.7 100
I am satisfied with the quality of information about my child's
academic and social progress.
n 336 1,073 3,856 2,640 7,905
% 4.3 13.6 48.8 33.4 100
Communication to and from my child's school is easy to
understand.
n 218 522 4,178 2,968 7,886
% 2.8 6.6 53.0 37.6 100
No Yes Total
Do you have broadband Internet access where you live? n 460 7,390 7,850
% 5.9 94.1 100
Organizational Effectiveness Strongly
Disagree Disagree Agree
Strongly
Agree Total
I am satisfied with the ability of the teachers to meet the needs
of my child.
n 304 1,001 3,883 2,650 7,838
% 3.9 12.8 49.5 33.8 100
I am satisfied with the principal's leadership at my child's
school.
n 485 705 3,584 3,032 7,806
% 6.2 9.0 45.9 38.8 100
I am satisfied with school improvement planning at my child's
school.
n 466 1,139 4,061 1,969 7,635
% 6.1 14.9 53.2 25.8 100
I am satisfied with the superintendent's leadership and vision. n 856 1,312 3,804 1,764 7,736
% 11.1 17.0 49.2 22.8 100
Community members, parents, teachers, and school leaders
work together to solve school-based challenges.
n 450 1,131 4,203 1,914 7,698
% 5.9 14.7 54.6 24.9 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 33 May 13, 2016
Parents (Total Responses = 8,137)
Organizational Effectiveness Definitely
Not
Probably
Not
Probably
Yes
Definitely
Yes Total
Would you recommend this school to other parents? n 392 749 2,517 4,130 7,788
% 5.0 9.6 32.3 53.1 100
F D C B A Total
What grade would you give your child's school for its
performance/effectiveness?
n 218 399 1,115 2,790 3,312 7834
% 2.8 5.1 14.2 35.6 42.3 100
What grade would you give BCPS for its
performance/effectiveness?
n 305 549 1,705 3,357 1,876 7,792
% 3.9 7.1 21.9 43.1 24.1 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 34 May 13, 2016
Community Members (Total Responses = 466)
Academics Strongly
Disagree Disagree Agree
Strongly
Agree Total
BCPS sets high academic standards. n 35 86 203 127 451
% 7.8 19.1 45.0 28.2 100
BCPS' academic program prepares students for college and
career.
n 47 101 204 103 455
% 10.3 22.2 44.8 22.6 100
BCPS challenges students to maximize their potential. n 51 91 212 98 452
% 11.3 20.1 46.9 21.7 100
BCPS provides its students with a high quality education. n 47 83 235 85 450
% 10.4 18.4 52.2 18.9 100
Customized and personalized learning provides teachers the
opportunity to meet the academic needs of all students.
n 70 120 182 79 451
% 15.5 26.6 40.4 17.5 100
Access to digital content and tools supports customized and
personalized learning.
n 56 93 199 103 451
% 12.4 20.6 44.1 22.8 100
Teachers are able to use technology to meet the academic
needs of all students.
n 62 99 188 93 442
% 14.0 22.4 42.5 21.0 100
Safety and Security Strongly
Disagree Disagree Agree
Strongly
Agree Total
BCPS schools are safe. n 59 92 213 90 545
% 13.0 20.3 46.9 19.8 100
Communications Strongly
Disagree Disagree Agree
Strongly
Agree Total
Communication to and from the school system is open, clear,
and timely.
n 54 112 201 76 443
% 12.2 25.3 45.4 17.2 100
Information and results data are available and easily accessible. n 51 113 202 73 439
% 11.6 25.7 46.0 16.6 100
The school system provides opportunities for two-way
communication.
n 62 90 208 80 440
% 14.1 20.5 47.3 18.2 100
I know how to get school information when I need it. n 40 74 230 98 442
% 9.1 16.7 52.0 22.2 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 35 May 13, 2016
Community Members (Total Responses = 466)
Organizational Effectiveness Strongly
Disagree Disagree Agree
Strongly
Agree Total
I am satisfied with the superintendent's leadership and vision. n 103 85 157 83 428
% 24.1 19.9 36.7 19.4 100
Community members, parents, teachers, and school leaders
work together to solve school-based challenges.
n 69 96 181 79 425
% 16.2 22.6 42.6 18.6 100
Definitely
Not
Probably
Not
Probably
Yes
Definitely
Yes Total
Would you recommend BCPS to others? n 56 83 163 132 434
% 12.9 19.1 37.6 30.4 100
F D C B A Total
What grade would you give BCPS for its
performance/effectiveness?
n 44 63 109 138 78 432
% 10.2 14.6 25.2 31.9 18.1 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 36 May 13, 2016
School Staff (Total Responses =7,225)
Academics
Strongly
Disagree Disagree Agree
Strongly
Agree Total
My school has high expectations for the academic performance
of all students.
n 142 437 3,270 3,323 7,172
% 2.0 6.1 45.6 46.3 100
The academic program at my school is designed to meet the
needs of all students.
n 266 1,061 3,699 2,126 7,152
% 3.7 14.8 51.7 29.7 100
I see how my work contributes to students' college and career
readiness.
n 168 682 3,736 2,508 7,094
% 2.4 9.6 52.7 35.4 100
Adults in my school believe that all students have the ability to
achieve.
n 172 821 3,578 2,574 7,145
% 2.4 11.5 50.1 36.0 100
Additional instructional supports from our school system are
available to students who need them.
n 415 1,239 3631 1,839 7,124
% 5.8 17.4 51.0 25.8 100
I have time available during the school day to collaborate with
my colleagues regarding curriculum and instructional
practices.
n 917 1,837 3,145 1,142 7,041
% 13.0 26.1 44.7 16.2 100
Teachers in my school regularly analyze and use student
achievement data in collaboration with colleagues to adjust
instructional practices.
n 223 857 3,932 2,037 7,049
% 3.2 12.2 55.8 28.9 100
Customized and personalized learning provides teachers the
opportunity to meet the academic needs of all students.
n 274 1,092 3,903 1,779 7,048
% 3.9 15.5 55.4 25.2 100
Access to digital content and tools supports customized and
personalized learning.
n 342 1,029 3,775 1,924 7,070
% 4.8 14.6 53.4 27.2 100
Teachers are able to use technology to meet the academic
needs of all students.
n 357 1,195 3,560 1,967 7,079
% 5.0 16.9 50.3 27.8 100
Safety and Security Strongly
Disagree Disagree Agree
Strongly
Agree Total
I feel safe and secure at work. n 320 699 3,153 2,959 7,131
% 4.5 9.8 44.2 41.5 100
Adults at my school respect each other. n 217 752 3,554 2,571 7,094
% 3.1 10.6 50.1 36.2 100
Additional behavioral supports are available from our school
system for students who need them.
n 639 1,401 3,370 1,670 7,080
% 9.0 19.8 47.6 23.6 100
Students at my school respect each other. n 800 1,760 3,610 912 7,082
% 11.3 24.9 51.0 12.9 100
Discipline policies and procedures are implemented
consistently at my school.
n 1,035 1,846 2,967 1,219 7,067
% 14.7 26.1 42.0 17.3 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
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School Staff (Total Responses =7,225)
Safety and Security
Strongly
Disagree Disagree Agree
Strongly
Agree Total
Bullying is a problem at this school. n 1,213 3,467 1,829 553 7,062
% 17.2 49.1 25.9 7.8 100
No Yes Total
Do you know how to respond during an emergency at work? n 218 6,640 6,858
% 3.2 96.8 100
Communications Strongly
Disagree Disagree Agree
Strongly
Agree Total
Communication at my school is open, clear, and timely. n 476 1,453 3,526 1,574 7,029
% 6.8 20.7 50.2 22.4 100
Information and results data are available and easily accessible. n 203 854 4,152 1,735 6,944
% 2.9 12.3 59.8 25.0 100
I can talk openly with my school administrators about school-
related matters.
n 472 907 3,127 2,514 7,020
% 6.7 12.9 44.5 35.8 100
I am able to share my ideas and opinions with my school
administrators.
n 413 904 3,269 2,417 7,003
% 5.9 12.9 46.7 34.5 100
My supervisor provides performance feedback that is useful to
me.
n 360 729 3,478 2,417 6,984
% 5.2 10.4 49.8 34.6 100
My school encourages parent involvement. n 133 436 3,581 2,849 6,999
% 1.9 6.2 51.2 40.7 100
Teachers at my school communicate frequently to parents
about student progress.
n 102 387 3,975 2,497 6,961
% 1.5 5.6 57.1 35.9 100
Teachers and staff at my school have the opportunity for
dialogue and planning across grades and subjects.
n 545 1,463 3,378 1,525 6,911
% 7.9 21.2 48.9 22.1 100
No Yes Total
Do you have broadband Internet access where you live? n 493 6,432 6,925
% 7.1 92.9 100
Organizational Effectiveness Strongly
Disagree Disagree Agree
Strongly
Agree Total
I work in a positive, professional work environment. n 310 1,007 3,493 2,155 6,965
% 4.5 14.5 50.2 30.9 100
My school administration fosters a collaborative work
environment.
n 369 893 3,392 2,253 6,907
% 5.3 12.9 49.1 32.6 100
I receive the information I need to perform my job effectively. n 254 852 3,857 1,978 6,941
% 3.7 12.3 55.6 28.5 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 38 May 13, 2016
School Staff (Total Responses =7,225)
Organizational Effectiveness
Strongly
Disagree Disagree Agree
Strongly
Agree Total
Professional development offerings are relevant to my work. n 415 1,203 3,565 1,719 6,902
% 6.0 17.4 51.7 24.9 100
I have opportunities for professional growth. n 270 633 3,895 2,104 6,902
% 3.9 9.2 56.4 30.5 100
I have the tools, resources and technology to do my job. n 319 1,060 3,667 1,887 6,933
% 4.6 15.3 52.9 27.2 100
Students at my school have access to instructional technology
needed to succeed.
n 281 1,009 3,700 1,899 6,889
% 4.1 14.7 53.7 27.6 100
The number of students assigned to me is manageable. n 635 1,226 3,426 1,457 6,744
% 9.4 18.2 50.8 21.6 100
Definitely
Not
Probably
Not
Probably
Yes
Definitely
Yes Total
Would you send your child to this school or recommend this
school to another parent?
n 925 1,355 2,410 2,218 6,908
% 13.4 19.6 34.9 32.1 100
Would you recommend this school to a friend seeking
employment?
n 569 1,045 2,591 2,678 6,883
% 8.3 15.2 37.6 38.9 100
F D C B A Total
What grade would you give your school for its
performance/effectiveness?
n 171 593 1,619 2,686 1,886 6,955
% 2.5 8.5 23.3 38.6 27.1 100
What grade would you give BCPS for its
performance/effectiveness?
n 248 769 2,346 2,720 836 6,919
% 3.6 11.1 33.9 39.3 12.1 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 39 May 13, 2016
School Administration (Total Responses = 460)
Academics
Strongly
Disagree Disagree Agree
Strongly
Agree Total
BCPS has high expectations for the academic performance of
all students.
n 65 19 139 230 453
% 14.4 4.2 30.7 50.8 100
The academic program in our school system is designed to
meet the needs of all students.
n 69 54 226 102 451
% 15.3 12.0 50.1 22.6 100
I see how my work contributes to students' college and career
readiness.
n 64 18 159 210 451
% 14.2 4.0 35.3 46.6 100
Adults in our school system believe that all students have the
ability to achieve.
n 66 62 236 87 451
% 14.6 13.8 52.3 19.3 100
Additional instructional supports from our school system are
available to students who need them.
n 67 72 238 74 451
% 14.9 16.0 52.8 16.4 100
I have time available during the school day to collaborate with
my colleagues regarding curriculum and instructional
practices.
n 72 98 202 80 452
% 15.9 21.7 44.7 17.7 100
Teachers in my school regularly analyze and use student
achievement data in collaboration with colleagues to adjust
instructional practices.
n 60 43 216 133 452
% 13.3 9.5 47.8 29.4 100
Customized and personalized learning provides teachers the
opportunity to meet the academic needs of all students.
n 64 39 221 127 451
% 14.2 8.7 49.0 28.2 100
Access to digital content and tools supports customized and
personalized learning.
n 66 32 216 135 449
% 14.7 7.1 48.1 30.1 100
Teachers are able to use technology to meet the academic
needs of all students.
n 66 58 232 93 449
% 14.7 12.9 51.7 20.7 100
Safety and Security Strongly
Disagree Disagree Agree
Strongly
Agree Total
I feel safe and secure at work.
n 64 14 135 235 448
% 14.3 3.1 30.1 52.5 100
Adults at my school respect each other.
n 64 21 187 177 449
% 14.3 4.7 41.7 39.4 100
Additional behavioral supports are available from our school
system for students who need them.
n 77 111 188 72 448
% 17.2 24.8 42.0 16.1 100
Students at my school respect each other.
n 62 54 250 82 448
% 13.8 12.1 55.8 18.3 100
Discipline policies and procedures are implemented
consistently at my school.
n 62 32 190 160 444
% 14.0 7.2 42.8 36.0 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 40 May 13, 2016
School Administration (Total Responses = 460)
Safety and Security
Strongly
Disagree Disagree Agree
Strongly
Agree Total
Bullying is a problem at this school. n 135 220 56 35 446
% 30.3 49.3 12.6 7.9 100
No Yes Total
Do you know how to respond during an emergency at work?
n 64 370 434
% 14.7 85.3 100
Communications
Strongly
Disagree Disagree Agree
Strongly
Agree Total
Communication in our system is open, clear, and timely.
n 75 49 214 105 443
% 16.9 11.1 48.3 23.7 100
Information and results data are available and easily
accessible.
n 58 46 220 117 441
% 13.2 10.4 49.9 26.5 100
I can talk openly with the assistant superintendents about
school-related matters.
n 68 44 140 185 437
% 15.6 10.1 32.0 42.3 100
I am able to share my ideas and opinions with school system
administrators.
n 66 36 180 159 441
% 15.0 8.2 40.8 36.1 100
Assistant superintendents provide performance feedback that
is useful to me.
n 61 54 163 156 434
% 14.1 12.4 37.6 35.9 100
BCPS encourages parent involvement. n 55 19 171 193 438
% 12.6 4.3 39.0 44.1 100
Teachers at my school communicate frequently to parents
about student progress.
n 53 41 205 138 437
% 12.1 9.4 46.9 31.6 100
Teachers and staff at my school have the opportunity for
dialogue and planning across grades and subjects.
n 57 45 203 131 436
% 13.1 10.3 46.6 30.1 100
No Yes Total
Do you have broadband Internet access where you live? n 60 378 438
% 13.7 86.3 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 41 May 13, 2016
School Administration (Total Responses = 460)
Organizational Effectiveness Strongly
Disagree Disagree Agree
Strongly
Agree Total
I work in a positive, professional work environment.
n 63 19 172 180 434
% 14.5 4.4 39.6 41.5 100
My assistant superintendent fosters a collaborative work
environment.
n 61 36 151 183 431
% 14.2 8.4 35.0 42.5 100
I receive the information I need to perform my job effectively.
n 51 27 229 123 430
% 11.9 6.3 53.3 28.6 100
Professional development offerings are relevant to my work.
n 59 42 209 121 431
% 13.7 9.7 48.5 28.1 100
I have opportunities for professional growth.
n 54 23 198 155 430
% 12.6 5.4 46.1 36.1 100
I have the tools, resources and technology to do my job. n 55 27 205 144 431
% 12.8 6.3 47.6 33.4 100
My school has access to instructional technology needed for
students to succeed.
n 58 38 199 135 430
% 13.5 8.8 46.3 31.4 100
Definitely
Not
Probably
Not
Probably
Yes
Definitely
Yes Total
Would you send your child to a school in our system or
recommend schools in this system to another parent?
n 57 27 105 244 433
% 13.2 6.2 24.3 56.3 100
Would you recommend our school system to a friend seeking
employment?
n 55 27 104 241 427
% 12.9 6.3 24.4 56.4 100
F D C B A Total
What grade would you give BCPS for its
performance/effectiveness?
n 54 17 63 215 87 436
% 12.4 3.9 14.4 49.3 19.0 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 42 May 13, 2016
Central Office Staff (Total Responses = 1,317)
Academics
Strongly
Disagree Disagree Agree
Strongly
Agree Total
BCPS has high expectations for the academic performance of
all students.
n 53 60 626 540 1,279
% 4.1 4.7 48.9 42.2 100
The academic program in our school system is designed to
meet the needs of all students.
n 65 189 718 291 1,263
% 5.2 15.0 56.9 23.0 100
I see how the work of my department contributes to students'
college and career readiness.
n 64 119 568 521 1,272
% 5.0 9.4 44.7 41.0 100
Customized and personalized learning provides teachers the
opportunity to meet the academic needs of all students.
n 50 111 697 389 1,247
% 4.0 8.9 55.9 31.2 100
Access to digital content and tools supports customized and
personalized learning.
n 58 85 682 429 1,254
% 4.6 6.8 54.4 34.2 100
Teachers are able to use technology to meet the academic
needs of all students.
n 57 170 715 305 1,247
% 4.6 13.6 57.3 24.5 100
Safety and Security Strongly
Disagree Disagree Agree
Strongly
Agree Total
I feel safe and secure at work.
n 87 104 569 532 1,292
% 6.7 8.1 44.0 41.2 100
Individuals in this department respect each other.
n 151 196 500 446 1,293
% 11.7 15.2 38.7 34.5 100
No Yes Total
Do you know how to respond during an emergency at work?
n 106 1,158 1,264
% 8.4 91.6 100
Communications
Strongly
Disagree Disagree Agree
Strongly
Agree Total
Communication in my department is open, clear, and timely. n 183 254 505 346 1,288
% 14.2 19.7 39.2 26.9 100
Information and results data are available and easily
accessible.
n 141 233 624 281 1,279
% 11.0 18.2 48.8 22.0 100
I can talk openly with my supervisor(s) about work-related
matters.
n 143 138 432 573 1,286
% 11.1 10.7 33.6 44.6 100
I am able to share my ideas and opinions with department
leadership.
n 146 155 478 502 1,281
% 11.4 12.1 37.3 39.2 100
My supervisor provides performance feedback that is useful
to me.
n 139 164 500 469 1,272
% 10.9 12.9 39.3 36.9 100
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Page 43 May 13, 2016
Central Office Staff (Total Responses = 1,317)
Communications No Yes Total
Do you have broadband Internet access where you live?
n 110 1,086 1,196
% 9.2 90.8 100
Organizational Effectiveness
Strongly
Disagree Disagree Agree
Strongly
Agree Total
I work in a positive, professional work environment. n 134 175 534 422 1,265
% 10.6 13.8 42.2 33.4 100
My supervisor fosters a collaborative work environment. n 128 151 455 523 1,257
% 10.2 12.0 36.2 41.6 100
I receive the information I need to perform my job effectively. n 107 195 591 371 1,264
% 8.5 15.4 46.8 29.4 100
Professional development offerings are relevant to my work. n 109 215 595 341 1,260
% 8.7 17.1 47.2 27.1 100
I have opportunities for professional growth. n 141 203 561 354 1,259
% 11.2 16.1 44.6 28.1 100
I have the tools, resources and technology to do my job. n 101 148 641 371 1,261
% 8.0 11.7 50.8 29.4 100
The workload expected of me is manageable. n 117 226 660 260 1,263
% 9.3 17.9 52.3 20.6 100
Definitely
Not
Probably
Not
Probably
Yes
Definitely
Yes Total
Would you recommend your department to a friend seeking
employment?
n 121 190 454 503 1,268
% 9.5 15.0 35.8 39.7 100
F D C B A Total
What grade would you give your department for its
performance/effectiveness?
n 93 113 200 415 441 1,262
% 7.4 8.9 15.9 32.9 34.9 100
What grade would you give BCPS for its
performance/effectiveness?
n 55 107 294 561 245 1,262
% 4.4 8.5 23.3 44.4 19.4 100