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Report on the Baltimore County Public Schools 2016 Stakeholder Satisfaction Survey Department of Research, Accountability, and Assessment May 13, 2016

Satisfaction Survey Results - Baltimore County Public Schools · 2016-06-07 · satisfaction regarding communication to parents about student progress (78%). School staff (84%) were

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Page 1: Satisfaction Survey Results - Baltimore County Public Schools · 2016-06-07 · satisfaction regarding communication to parents about student progress (78%). School staff (84%) were

Report on the

Baltimore County Public Schools

2016 Stakeholder Satisfaction Survey

Department of Research, Accountability, and Assessment

May 13, 2016

Page 2: Satisfaction Survey Results - Baltimore County Public Schools · 2016-06-07 · satisfaction regarding communication to parents about student progress (78%). School staff (84%) were

2016 BCPS Stakeholder Satisfaction Survey

Executive Summary

Page 1 May 13, 2016

Report on the Baltimore County Public Schools

2016 Stakeholder Satisfaction Survey

Executive Summary

The Baltimore County Public Schools (BCPS) Stakeholder Satisfaction Survey polls all facets of

Team BCPS and focuses on the four goal areas of the BCPS five-year strategic plan, Blueprint

2.0: Our Way Forward. Several survey items correspond directly to Blueprint 2.0 performance

measures and are reported in the Blueprint 2.0 Performance Report. In addition, the survey

contributes vital information to the evaluation and improvement of key activities that drive

student and organizational performance and are used in school progress planning and department

and office performance scorecard development.

This is third year that BCPS has surveyed all stakeholders in a consistent and broad-reaching

online format. This year, the survey was available from February 1 through March 6, 2016 across

multiple device platforms (e.g., desktop computer, mobile/phone, and tablet). The parent and

community member versions of the survey were translated into 14 languages and the student

survey was available in Chinese, English, and Spanish.

The survey received 73,130 total responses across all stakeholder groups. Participation in 2016

was consistent with prior year participation for several stakeholder groups; however, slight

reductions were recorded for parents/guardians, community members, and school staff. Goal

Area 4: Organizational Effectiveness demonstrated the most substantial positive increased. From

2014 to 2016, there were significant positive gains on several items by different stakeholder

groups.

Highlights of Survey Results and Notable Changes

Survey findings are highlighted below to represent key components of each Blueprint 2.0 goal

area. From 2014 to 2016, most results remained consistent; however, notable changes are

presented.

Goal 1: Academics

Perceptions that BCPS sets high academic expectations is high across all stakeholders

with the highest groups being elementary students (94%), parents (89%), school staff

(92%), and central office staff (91%).

Elementary students (68%) perceived less academic challenge than secondary students

(middle school 84%; high school 86%) and parents (81%).

Similar proportions of school (81%) and central staff (80%) agreed that the academic

program is designed to meet the needs of all students, but fewer school administrators

(73%) agreed.

Page 3: Satisfaction Survey Results - Baltimore County Public Schools · 2016-06-07 · satisfaction regarding communication to parents about student progress (78%). School staff (84%) were

2016 BCPS Stakeholder Satisfaction Survey

Executive Summary

Page 2 May 13, 2016

Staff (school staff 88%; school administrators 82%; central office staff 86%) and parents

(83%) were more satisfied with efforts to prepare students for college and careers than

high school students (78%).

Over 73% of all parents and BCPS staff agreed that customized and personalized learning

provide teachers the opportunity to meet the academic needs of all students.

Over 80% of all students, parents, school staff and central office staff agreed that access

to digital content and tools support customized and personalized learning.

Over 81% of all parents and students agree that teachers are able to use technology to

meet academic needs of all students. This is slightly higher than the average agreement

among all BCPS staff (78%).

Teacher satisfaction with collaboration opportunities during the school day increased

eight percentage points (from 53% to 61%) from 2014 to 2016.

Goal 2: Safety and Security

Overall perceptions of Goal 2 items remained stable from 2014 to 2016.

There was a difference in perception regarding feeling safe at school between elementary

(87%) and secondary (middle and high school both 73%) students who feel safe at

school. Parents and school staff had perceptions that were similar to elementary students.

Eighty-five percent of central office staff reported feeling safe in their workplace. Despite

having the majority of students, parents, and staff feeling safe within BCPS, community

members’ perception of safety was not as strong (67%).

Students perceive bullying as a problem (45%) more than parents and school staff (30%).

The perception from all student groups is that adults respect students more than students

respect each other (80% versus 69%).

o Adults respect students (elementary school 91%; middle school 77%; high school

76%). Adults care about them (elementary school 92%; middle school 77%; high

school 71%).

o Students respect each other at school (elementary school 73%; middle school

37%; high school 41%).

Goal 3: Communication

Parents and school staff reported the most agreement among all stakeholders regarding

the openness, timeliness, and clarity of communication efforts (83% and 73%), and the

availability and ease of accessing information (82% and 85%).

Agreement among school administrators that BCPS communication is open, clear, and

timely increased six percentage points (from 66% to 72%) from 2014 to 2016.

Despite having relatively low overall satisfaction from a small number (n = 466),

community members agreement that BCPS communication is open, clear, and timely

Page 4: Satisfaction Survey Results - Baltimore County Public Schools · 2016-06-07 · satisfaction regarding communication to parents about student progress (78%). School staff (84%) were

2016 BCPS Stakeholder Satisfaction Survey

Executive Summary

Page 3 May 13, 2016

increased 14 percentage points (from 49% to 63%) and agreement that BCPS provides

opportunities for two-way communication increased 12 percentage points (from 53% to

65%) from 2014 to 2016.

Elementary students (88%) and parents (89%) expressed more agreement than secondary

students (middle and high school both 75%) that they feel welcome at school.

Elementary students (87%) expressed more agreement than secondary students (middle

school 82%; high school 76%) that teachers tell them how they did on classwork, tests,

and homework.

Among adults, school staff (93%) were more satisfied with communication to parents

about student progress than parents (82%). School administrators expressed the least

satisfaction regarding communication to parents about student progress (78%).

School staff (84%) were the most satisfied with performance feedback from supervisors,

followed by central office staff (76%) and school administrators (74%).

Goal 4: Organizational Effectiveness

Stakeholders were asked to grade the effectiveness of BCPS, their school, and/or their

department. Grades that would be considered passing in the school setting (e.g., A, B, and

C) were considered effective.

Effectiveness was reported by: parents (89%), staff (school staff 85%; school

administrators 84%; central office staff 87%), and community members (75%). At least

84% of stakeholders gave high grades for school and department effectiveness, and 89%

of school staff graded their school as effective.

o From 2014 to 2016:

Community members who graded BCPS as effective increased 15

percentage points (from 60% to 75%) and

Parents who graded BCPS as effective increased nine percentage points

(from 80% to 89%).

Although community members, a relatively small reporting group, reported lower

satisfaction with the school system than parents, students, and staff; the percentage of

community members who would recommend BCPS to others increased 10 percentage

points (from 58% to 68%).

Agreement about student pride among middle and high school students increased nine

percentage points (middle from 66% to 75%; high from 62% to 71%) from 2014 to 2016.

Parent satisfaction with the superintendent’s leadership and vision increased 11

percentage points (from 61% to 72%) from 2014 to 2016.

Satisfaction among community members with the superintendent’s leadership and vision

increased 15 percentage points (from 41% to 56%) from 2014 to 2016.

Agreement from both parents and community members that stakeholders work together

to solve school challenges increased from 2014-2016. Among parents the increase was

Page 5: Satisfaction Survey Results - Baltimore County Public Schools · 2016-06-07 · satisfaction regarding communication to parents about student progress (78%). School staff (84%) were

2016 BCPS Stakeholder Satisfaction Survey

Executive Summary

Page 4 May 13, 2016

eight percentage points from 71% to 79% and among community members the increase

was 15 percentage points from 46% to 61%.

Agreement from school staff that students have access to instructional technology needed

to succeed increased 11 percentage points (from 70% to 81%) from 2014 to 2016.

Agreement from school administrators that students have access to instructional

technology needed to succeed increased 11 percentage points (from 67% to 78%) from

2014 to 2016.

School staff (87%) and administrators (82%) were more satisfied with opportunities for

professional growth than central office staff (73%). All three stakeholder groups provided

similar ratings of the relevance of professional development to their work (school staff

and administrators 77%; central office staff 74%).

Page 6: Satisfaction Survey Results - Baltimore County Public Schools · 2016-06-07 · satisfaction regarding communication to parents about student progress (78%). School staff (84%) were

2016 BCPS Stakeholder Satisfaction Survey

Page 5 May 13, 2016

Report on the Baltimore County Public Schools

2016 Stakeholder Satisfaction Survey

The 2016 Baltimore County Public Schools (BCPS) Stakeholder Satisfaction Survey polled all

facets of Team BCPS. The survey focused on the four goal areas of the BCPS five-year strategic

plan, Blueprint 2.0: Our Way Forward: academics, safety and security, communication, and

organizational effectiveness.

Survey Administration

The online survey was available from February 1 through March 6, 2016. Stakeholders who serve

more than one role, such as a BCPS parent who works for the school system or a parent with

children at multiple schools, were encouraged to take the survey multiple times to reflect those

experiences. The survey was available to stakeholders across various device platforms (e.g.,

desktop computer, mobile/phone, and tablet).

Respondents first identified as one of eight stakeholder groups: students, parents/guardians,

community members, school staff, school administrators, or central office staff. A four-point scale

was used for most items (strongly agree, agree, disagree, and strongly disagree). Other items

included yes/no responses and a five-point grading scale of the system and individual schools.

Respondents could skip any items in the four Blueprint 2.0 goal areas; therefore, the choice of

“not applicable” was not offered.

Respondents

There were 73,130 responses in 2016 as shown below.

Response Rates

Stakeholder Group Response

Number

Group

Number

Response

%

Elementary School Students (Grades 4-5) 15,720 17,337 90.7

Middle School Students 18,446 23,989 76.9

High School Students 21,359 31,423 68.0

Parents/Guardians 8,137 n/a n/a

Community Members 466 n/a n/a

School Staff (teachers, department chairs,

paraeducators, non-instructional staff) 7,225 n/a n/a

School Administrators (principals and assistant

principals) 460 438 n/a

Central Office Staff 1,317 2,192 60.1

Total 73,130

Note. Student group numbers are based on enrollment at the end of the second quarter.

n/a = not available: Exact rates could not be calculated due to unknown population count (i.e.

staff working in multiple buildings were encouraged to take the survey at each location.)

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2016 BCPS Stakeholder Satisfaction Survey

Page 6 May 13, 2016

The parent and community member versions of the survey were translated into 14 languages. A

total of 120 parents and community members responded using translated languages as shown in

the following table. The student survey was available in Chinese, English, and Spanish with 397

students using the translated versions.

Parent/Guardian and Community

Member Responses by Language

Language Count Response %

English 8,483 98.61

Spanish 72 0.84

Chinese 16 0.19

Arabic 9 0.10

Korean 9 0.10

French 4 0.05

Russian 3 0.03

Urdu 2 0.02

Uzbek 2 0.02

Amharic 1 0.01

Gujarati 1 0.01

Yoruba 1 0.01

Total 8,603

Note. Additional languages available but not

selected include: Nepali, Tagalog, and

Vietnamese.

Despite increased outreach efforts, there continue to be voices missing. Barriers to survey

participation may have included the online nature of the survey, language proficiency, fear of

retaliation, and motivation. Recognizing that there are missing voices is an opportunity to make

adjustments to include even more voices in future survey administrations.

Highlights of Survey Results

Selected survey findings are presented below by Blueprint 2.0 goal area. Results by stakeholder

for every survey item are provided in the Appendix.

Goal 1: Academics

Every student will experience high academic achievement and continuous growth by

participating in a rigorous instructional program designed to raise the academic bar and close

achievement gaps so that every student will become a globally competitive citizen in a culturally

diverse world.

Student Responses by Language

Language Count Response %

English 55,128 99.29

Spanish 360 0.65

Chinese 37 0.07

Total 55,525

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2016 BCPS Stakeholder Satisfaction Survey

Page 7 May 13, 2016

To graduate all students globally competitive, BCPS has several strategies in place. High

academic expectations are reflected in school progress planning, which now focuses on individual

student growth instead of the average proficiency of student groups. Ensuring that each student is

challenged is a foundation of the BCPS Teaching and Learning Framework, and is a focus of

ongoing training on personalized learning. The Board policy on equity and equity leadership

training are driving reforms that increase opportunity. Curriculum is aligned to more rigorous

college and career readiness state standards in English language arts and math. The system wide

transformation to create learner-centered environments is using S.T.A.T. (Students and Teachers

Accessing Tomorrow) BCPS One to customize and personalize learning.

High Academic Expectations

Agreement that student academic expectations were high exceeded 90 percent for elementary

students, school staff, and central office staff; fewer community members agreed.

Figure 1. Setting High Expectations

Stakeholder Item

ES Students My teachers have high expectations for me to do well in school.

MS and HS Students My teachers set high standards for learning in their classes.

Parents/Guardians The school sets high academic standards.

Community Members BCPS sets high academic standards.

School Staff My school has high expectations for the academic performance of all students.

School Administrators and

Central Office Staff BCPS has high expectations for the academic performance of all students.

94

85

82

89

73

92

81

91

0 25 50 75 100

ES Students

MS Students

HS Students

Parents/Guardians

Community Members

School-Based Staff

School Administrators

Central Office Staff

Percent Agreement

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2016 BCPS Stakeholder Satisfaction Survey

Page 8 May 13, 2016

Academic Challenge

Elementary students and community members perceived less academic challenge than secondary

students and parents. Because item wording varied, items are provided below by stakeholder.

Figure 2. Challenging Our Students

Stakeholder Item

ES Students My school work is challenging.

MS and HS Students I am given challenging work at my school.

Parents/Guardians The school challenges students to maximize their potential.

Community Members BCPS challenges students to maximize their potential.

Equity

Similar proportions of school and central staff agreed that the academic program is designed to

meet the needs of all students, but fewer school administrators agreed.

Figure 3. Meeting the Needs of All Students

Stakeholder Item

School Staff The academic program at my school is designed to meet the needs of all students.

School Administrators and

Central Office Staff

The academic program in our school system is designed to meet the needs of all

students.

68

84

86

81

69

0 25 50 75 100

ES Students

MS Students

HS Students

Parents/Guardians

Community Members

Percent Agreement

81

73

80

0 25 50 75 100

School-Based Staff

School Administrators

Central Office Staff

Percent Agreement

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2016 BCPS Stakeholder Satisfaction Survey

Page 9 May 13, 2016

College and Career Readiness

Staff and parents were more satisfied with efforts to prepare students for college and careers than

high school students and community members. Because item wording varied, items are provided

below by stakeholder.

Figure 4. Preparing Students for College and Career

Stakeholder Item

HS Students By the time I graduate, I will be prepared for college and/or a career.

Parents/Guardians The school’s academic program prepares students for college and career.

Community Members BCPS’ academic program prepares students for college and career.

School Staff and

Administrators I see how my work contributes to students’ college and career readiness.

Central Office Staff I see how the work of my department contributes to students’ college and career

readiness.

78

83

67

88

82

86

0 25 50 75 100

HS Students

Parents/Guardians

Community Members

School-Based Staff

School Administrators

Central Office Staff

Percent Agreement

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2016 BCPS Stakeholder Satisfaction Survey

Page 10 May 13, 2016

Customized and Personalized Learning

School and central office staff expressed most agreement that customized and personalized

learning provide teachers the opportunity to meet the needs of all students.

Figure 5. Customized and personalized learning provides teachers the opportunity to meet the

academic needs of all students.

Access to Digital Content

At least 81 percent of students, parents, school staff, and central office staff agreed that access to

digital content and tools supports customized and personalized learning.

Figure 6. Access to Digital Content

Stakeholder Item

All Students Access to digital content and tools supports my learning.

Parents/Guardians, Community Members,

School Staff and Administrators, and

Central Office Staff

Access to digital content and tools supports customized and

personalized learning.

74

58

81

77

87

0 25 50 75 100

Parents/Guardians

Community Members

School-Based Staff

School Administrators

Central Office Staff

Percent Agreement

88

85

83

81

67

81

78

89

0 25 50 75 100

ES Students

MS Students

HS Students

Parents/Guardians

Community Members

School-Based Staff

School Administrators

Central Office Staff

Percent Agreement

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2016 BCPS Stakeholder Satisfaction Survey

Page 11 May 13, 2016

Teacher Use of Technology

Students, parents, and central office staff were most satisfied that teachers can use technology to

meet the academic needs of all students.

Figure 7. Teacher Use of Technology

Stakeholder Item

All Students My teachers are able to use technology to meet my academic needs.

Parents/Guardians, Community Members,

School Staff and Administrators, and

Central Office Staff

Teachers are able to use technology to meet the academic needs of

all students.

89

85

81

81

64

78

72

82

0 25 50 75 100

ES Students

MS Students

HS Students

Parents/Guardians

Community Members

School-Based Staff

School Administrators

Central Office Staff

Percent Agreement

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2016 BCPS Stakeholder Satisfaction Survey

Page 12 May 13, 2016

Goal 2: Safety and Security

Every school and office will be safe and secure, promote individual well-being, and provide

positive, respectful, and caring environments for teaching, learning, and working.

Safety and security are a priority for ensuring high levels of teaching and learning. Systemwide

strategies include controlled entry, visitor identification, visitor screening, safety and security

plans, and security equipment as well as staff training and partnering with the Baltimore County

Police Department. BCPS also implements mentoring initiatives, character education, online

bullying reporting, and student-led bullying prevention.

Safety at School and Work (Blueprint 2.0 Performance Measure)

There was a gap in the percentage of elementary and secondary students who feel safe at school.

Parents and staff had perceptions that were similar to elementary students, but those of community

members were the lowest.

Figure 8. Safety at School and Work

Stakeholder Item

All Students I feel safe at my school.

Parents/Guardians The school is safe and secure.

Community Members BCPS schools are safe.

All Staff I feel safe and secure at work.

87

73

73

88

67

86

83

85

0 25 50 75 100

ES Students

MS Students

HS Students

Parents/Guardians

Community Members

School-Based Staff

School Administrators

Central Office Staff

Percent Agreement

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2016 BCPS Stakeholder Satisfaction Survey

Page 13 May 13, 2016

Bullying

More students than adults reported that bullying is a problem at school. More than half of middle

school students agreed, with elementary and high school agreement above 40 percent. School

administrators expressed the least agreement.

Figure 9. Bullying Is a Problem

Student Respect

A large gap separated elementary and secondary students when asked three items: whether

students respect each other at school, whether adults respect students, and whether adults care

about them. Parents had the highest level of satisfaction with student respect, while middle school

students had the lowest.

Figure 10. Students Respect Each Other

Stakeholder Item

All Students Students at my school treat me with respect.

Parents/Guardians Students respect each other at this school.

School Staff and

Administrators Students at my school respect each other.

43

52

42

26

34

20

0 25 50 75 100

ES Students

MS Students

HS Students

Parents/Guardians

School-Based Staff

School Administrators

Percent Agreement

73

37

41

79

64

74

0 25 50 75 100

ES Students

MS Students

HS Students

Parents/Guardians

School-Based Staff

School Administrators

Percent Agreement

Page 15: Satisfaction Survey Results - Baltimore County Public Schools · 2016-06-07 · satisfaction regarding communication to parents about student progress (78%). School staff (84%) were

2016 BCPS Stakeholder Satisfaction Survey

Page 14 May 13, 2016

Figure 11. Most adults at my school treat me with respect.

Figure 12. Most adults at my school care about me as a person.

Goal 3: Communication

Every stakeholder will experience clear, timely, honest, transparent, and widely available

communication about system initiatives and activities that engages them in building a culture of

trust through action and establishes BCPS as a world-class school system.

BCPS outreach engages the entire community known as Team BCPS—including students,

parents, residents, and business leaders—to support student success. BCPS has expanded face-to-

face outreach including town halls, forums, and advisory groups as well as new online tools such

as the Stakeholder Satisfaction Survey, mobile app, blog, e-newsletter, and meetings that are live-

streamed and video archived. Parent University was developed to support parents as every child’s

first teacher through in-person and online resources. The website was redesigned, and social media

tools are used more often. Schools build relationships with families with support from the Office

of Family and Community Engagement. Feedback about student and staff progress informs

continuous improvement efforts.

91

77

76

0 25 50 75 100

ES Students

MS Students

HS Students

Percent Agreement

92

77

71

0 25 50 75 100

ES Students

MS Students

HS Students

Percent Agreement

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2016 BCPS Stakeholder Satisfaction Survey

Page 15 May 13, 2016

Open, Clear, and Timely Communication (Blueprint 2.0 performance measure)

Parents and school staff expressed the most satisfaction with communication being open, clear,

and timely while community members expressed the least.

Figure 13. Open, Clear, and Timely Communication

Stakeholder Item

Parents/Guardians and

Community Members Communication to and from the school system is open, clear, and timely.

School Staff Communication at my school is open, clear, and timely.

School Administrator Communication in our system is open, clear, and timely.

Central Office Staff Communication in my department is open, clear, and timely.

Information and Results Data (Blueprint 2.0 performance measure)

Parents and school staff agreed the most that information and results data were available and

easily accessible while community members agreed the least.

Figure 14. Information and results data are available and easily accessible.

83

63

73

72

66

0 25 50 75 100

Parents/Guardians

Community Members

School-Based Staff

School Administrators

Central Office Staff

Percent Agreement

82

63

85

76

71

0 25 50 75 100

Parents/Guardians

Community Members

School-Based Staff

School Administrators

Central Office Staff

Percent Agreement

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2016 BCPS Stakeholder Satisfaction Survey

Page 16 May 13, 2016

Welcoming Environment

Elementary students and parents expressed more agreement than secondary students that they feel

welcome at school.

Figure 15. School Welcomes Me

Stakeholder Item

All Students I feel welcome at my school.

Parents/Guardians I feel welcome at my child’s school.

Feedback about Student Progress

Elementary students expressed more agreement than secondary students that teachers tell them

how they did on classwork, tests, and homework. School staff were more satisfied with

communication to parents about student progress than parents and school administrators.

Figure 16. Feedback about Student Progress

Stakeholder Item

All Students My teachers tell me how I do on my classwork, tests, and homework assignments.

Parents/Guardians I am satisfied with the quality of information about my child's academic and social

progress.

School Staff and

Administrators Teachers at my school communicate frequently to parents about student progress.

88

75

75

89

0 25 50 75 100

ES Students

MS Students

HS Students

Parents/Guardians

Percent Agreement

87

82

76

82

93

78

0 25 50 75 100

ES Students

MS Students

HS Students

Parents/Guardians

School-Based Staff

School Administrators

Percent Agreement

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2016 BCPS Stakeholder Satisfaction Survey

Page 17 May 13, 2016

Performance Feedback for Staff

School staff were more satisfied with performance feedback from supervisors than central office

staff and school administrators.

Figure 17. Usefulness of Performance Feedback

Stakeholder Item

School Staff and Central

Office Staff My supervisor provides performance feedback that is useful to me.

School Administrators Assistant superintendents provide performance feedback that is useful to me.

Goal 4: Organizational Effectiveness

Baltimore County Public Schools will maximize organizational efficiency and effectiveness by

engaging in strategic efforts that employ rigorous, relevant, and reasonable performance

standards that provide for all employees’ professional growth and shared accountability for

student, school, and organizational performance.

System, school, and department effectiveness are driven by a performance management system

where staff set measurable goals and document progress. Supporting the professional growth of

every employee is a priority. Strategies are underway to prepare school staff for leadership

positions, to offer career ladders that keep excellent teachers in the classroom, and to provide

leadership training to those working in central offices.

84

74

76

0 25 50 75 100

School-Based Staff

School Administrators

Central Office Staff

Percent Agreement

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2016 BCPS Stakeholder Satisfaction Survey

Page 18 May 13, 2016

System, School, and Department Effectiveness

Stakeholders were asked to grade the effectiveness of BCPS, their school, and/or their department.

Grades of A, B, and C were considered effective. Parents and staff gave BCPS the highest grades;

community members expressed the least satisfaction. School and department grades were high

across stakeholders.

Figure 18. Graded BCPS as Effective (A, B, or C)

Figure 19. Graded School/Department as Effective (A, B, or C)

89

75

85

84

87

0 25 50 75 100

Parents/Guardians

Community Members

School-Based Staff

School Administrators

Central Office Staff

Percent Effective

93

85

86

92

89

84

0 25 50 75 100

ES Students

MS Students

HS Students

Parents/Guardians

School-Based Staff

Central Office Staff

Percent Effective

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2016 BCPS Stakeholder Satisfaction Survey

Page 19 May 13, 2016

Recommend School to another Parent

Parents and school administrators were similarly likely to recommend their school/a BCPS school

to another parent while school staff were least likely to do so.

Figure 20. Would Recommend School to Another Parent

Stakeholder Item

Parents/Guardians Would you recommend this school to other parents?

School Staff Would you send your child to this school or recommend this school to another

parent?

School Administrators Would you send your child to a school in our system or recommend schools in

this system to another parent?

Professional Growth

School staff and administrators were more satisfied with opportunities for professional growth

than central office staff. However, these three stakeholder groups provided similar ratings of the

relevance of professional development to their work.

Figure 21. I have opportunities for professional growth.

Figure 22. Professional development offerings are relevant to my work.

85

67

81

0 25 50 75 100

Parents/Guardians

School-Based Staff

School Administrators

Percent Yes

87

82

73

0 25 50 75 100

School-Based Staff

School Administrators

Central Office Staff

Percent Agreement

77

77

74

0 25 50 75 100

School-Based Staff

School Administrators

Central Office Staff

Percent Agreement

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Notable Changes

From 2014 to 2016, most results remained consistent; however, there were notable changes which

are presented below. There were no notable changes for items related to Goal 2: Safety and

Security.

Goal 1: Academics

On the item “Students do their best, even when work is difficult,” agreement decreased

10 percentage points for middle school students from 2015 to 2016. Note: This item

was introduced in 2015; therefore, there are no 2014 data.

Figure 23. Student Effort

Goal 3: Communication

Agreement from community members increased 12 and 14 percentage points on two

communication items from 2014 to 2016.

Figure 24. BCPS Communication

78

54

48

85

64

55

0 25 50 75 100

ES students

MS students

HS students

Percent Agreement

2015 2016

63

65

60

58

49

53

0 25 50 75 100

Communication to and from the school

system is open, clear, and timely

The school system provides opportunities

for two-way communication

Percent Agreement

2014 2015 2016

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Goal 4: Organizational Effectiveness

The percentage of community members who would recommend BCPS to others increased

10 percentage points from 2014 to 2016.

Figure 25. Recommending BCPS

The percentage of community members who graded BCPS as effective increased 15

percentage points from 2014 to 2016.

Figure 26. BCPS Effectiveness—Community Members

The percentage of parents who were satisfied with the superintendent’s leadership and

vision increased 11 percentage points from 2014 to 2016.

Figure 27. Superintendent’s Leadership—Parents

Agreement from community members on these organizational effectiveness items

increased 15 percentage points from 2014 to 2016.

68

66

58

0 25 50 75 100

Would you recommend BCPS to others?

Percent Yes

2014 2015 2016

75

75

60

0 25 50 75 100

What grade would you give BCPS for its

performance/effectiveness

Percent Effective

2014 2015 2016

72

70

61

0 25 50 75 100

I am satisfied with the superintendent’s

leadership and vision

Percent Agreement

2014 2015 2016

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Figure 28. Community Collaboration and Superintendent’s Leadership—Community Members

Agreement from school staff that students have access to instructional technology

increased 11 percentage points from 2014 to 2016.

Figure 29. Access to Instructional Technology—School Staff

Agreement from school administrators that their school has access to instructional

technology increased 11 percentage points on this item from 2014 to 2016.

Figure 30. Access to Instructional Technology1—School Administrators

1 Responses from school-based administrators in 2015 were excluded because a significant percentage of respondents

misidentified as school-based administrator.

56

61

47

54

41

46

0 25 50 75 100

I am satisfied with the superintendent's

leadership and vision

Community members, parents, teachers,

and school leaders work together to solve

school-based challenges

Percent Agreement

2014 2015 2016

81

72

70

0 25 50 75 100

Students at my school have access to

instructional technology needed to succeed

Percent Agreement

2014 2015 2016

78

67

0 25 50 75 100

My school has access to

instructional technology needed

for students to succeed

Percent Agreement

2014 2016

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Elementary School Students (Total Responses = 15,720)

Academics Strongly

Disagree Disagree Agree

Strongly

Agree Total

Getting good grades is important to me.

n 198 180 3,381 11,853 15,612

% 1.3 1.2 21.7 75.9 100

My school work is challenging.

n 698 4,152 8,564 1,886 15,300

% 4.6 27.1 56.0 12.3 100

In school, I participate in class activities.

n 253 840 7,946 6,247 15,286

% 1.7 5.5 52.0 40.9 100

My teachers have high expectations for me to do well in

school.

n 343 599 5,878 8,556 15,376

% 2.2 3.9 38.2 55.7 100

Most students do their best, even when their school work is

difficult.

n 806 2,573 7,795 4,227 15,401

% 5.2 16.7 50.6 27.5 100

I am interested in my classes.

n 545 1,588 7,662 5,597 15,392

% 3.5 10.3 49.8 36.4 100

By the end of the year, I will be prepared to do well next year.

n 284 436 5,242 9,427 15,389

% 1.9 2.8 34.1 61.3 100

I pay attention in class.

n 301 1022 8,290 5,731 15,344

% 2.0 6.7 54.0 37.4 100

Access to digital content and tools supports customized and

personalized learning

n 436 1,436 7,637 5,769 15,278

% 2.9 9.4 50.0 37.8 100

My teachers are able to use technology to meet my academic

needs

n 503 1,200 7,296 6,307 15,306

% 3.3 7.8 47.7 41.2 100

Safety and Security

Strongly

Disagree Disagree Agree

Strongly

Agree Total

I feel safe at my school.

n 717 1,272 5,945 7,229 15,163

% 4.7 8.4 39.2 47.7 100

I feel like I can be myself when I am at school.

n 1,047 2,362 6,198 5,423 15,030

% 7.0 15.7 41.2 36.1 100

Most adults at my school treat me with respect. n 464 953 6,006 7,616 15,039

% 3.1 6.3 39.9 50.6 100

Students at my school treat me with respect. n 1,185 2,911 7,439 3,441 14,976

% 7.9 19.4 49.7 23.0 100

Bullying is a problem at this school. n 4,167 4,383 3,199 3,282 15,031

% 27.7 29.2 21.3 21.8 100

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Elementary School Students (Total Responses = 15,720)

Safety and Security Strongly

Disagree Disagree Agree

Strongly

Agree Total

There is at least one adult at my school I can go to if I have a

problem.

n 818 1039 4,303 8,848 15,008

% 5.5 6.9 28.7 59.0 100

Most adults at my school care about me as a person.

n 432 799 6,568 7,161 14,960

% 2.9 5.3 43.9 47.9 100

Most students in my school are accepting of other students.

n 1,039 2,291 7,797 3,843 14,970

% 6.9 15.3 52.1 25.7 100

No Yes Total

Do you know how to respond during an emergency at school?

n 861 13,889 14,750

% 5.8 94.2 100

Communications

Strongly

Disagree Disagree Agree

Strongly

Agree Total

My teachers listen to my ideas.

n 432 927 7,428 6,110 14,897

% 2.9 6.2 49.9 41.0 100

Most students in my school try to work out their disagreements

with other students by talking to them.

n 1,971 3,813 6,573 2,450 14,807

% 13.3 25.8 44.4 16.6 100

I feel welcome at my school.

n 628 1,218 6,251 6,694 14,791

% 4.3 8.2 42.3 45.3 100

Most students in my school stop and think before doing

anything when they get angry.

n 2,777 4,989 5,443 1,566 14,775

% 18.8 33.8 36.8 10.6 100

My teachers tell me how I do on my classwork, tests, and

homework assignments.

n 57 1,332 6,564 6,353 14,766

% 3.5 9.0 44.5 43.0 100

My teachers talk to me about college and career choices. n 2,810 4,521 4,861 2,539 14,731

% 19.1 30.7 33.0 17.2 100

No Yes Total

Do you have broadband Internet access where you live? n 1,080 13,317 14,397

% 7.5 92.5 100

Organizational Effectiveness Strongly

Disagree Disagree Agree

Strongly

Agree Total

I am proud to be a student at this school. n 771 874 5,117 7,957 14,719

% 5.2 5.9 34.8 54.1 100

F D C B A Total

What grade would you give your school for its

performance/effectiveness?

n 540 571 1,965 5,128 6,628 14,832

% 3.6 3.9 13.3 34.6 44.7 100

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Middle School Students (Total Responses = 18,446)

Academics Strongly

Disagree Disagree Agree

Strongly

Agree Total

I understand that getting a good education is important.

n 410 207 3,859 13,933 18,409

% 2.2 1.1 21.0 75.7 100

I am given challenging work at my school.

n 591 2,348 11,619 3,700 18,257

% 3.2 12.9 63.7 20.3 100

In school, I participate in class activities.

n 552 1,504 10,775 5,255 18,085

% 3.1 8.3 59.6 29.1 100

My teachers set high standards for learning in their classes.

n 735 1,987 9,913 5,620 18,254

% 4.0 10.9 54.3 30.8 100

Most students do their best, even when their school work is

difficult.

n 2,220 6,252 7,512 2,325 18,308

% 12.1 34.2 41.0 12.7 100

I am interested in my classes.

n 1,370 3,762 9,729 3,445 18,305

% 7.5 20.6 53.2 18.8 100

By the end of the year, I will be prepared to do well next year.

n 585 1,158 8,599 7,969 18,310

% 3.2 6.3 47.0 43.5 100

I pay attention in class.

n 553 1,305 10,949 5,505 18,311

% 3.0 7.1 59.8 30.1 100

My academic skills are improving.

n 519 1,298 9,677 6,741 18,234

% 2.9 7.1 53.1 37.0 100

My school work requires me to think about how academic

topics relate to real-life situations.

n 1,500 3,896 8,841 4,098 18,334

% 8.2 21.3 48.2 22.4 100

By the time I complete middle school, I will be prepared for

high school.

n 709 1,453 8,798 7,374 18,333

% 3.9 7.9 48.0 40.2 100

Access to digital content and tools supports customized and

personalized learning

n 819 1,885 9,379 6,181 18,263

% 4.5 10.3 51.4 33.8 100

My teachers are able to use technology to meet my academic

needs

n 871 1,948 9,489 5,982 18,289

% 4.8 10.7 51.9 32.7 100

Safety and Security

Strongly

Disagree Disagree Agree

Strongly

Agree Total

I feel safe at my school.

n 1,853 3,056 8,984 4,203 18,096

% 10.2 16.9 49.7 23.2 100

I feel like I can be myself when I am at school.

n 1,985 3,751 7,982 4,312 18,030

% 11.0 20.8 44.3 23.9 100

Most adults at my school treat me with respect.

n 1,579 2,639 8,772 5,046 18,036

% 8.8 14.6 48.6 28.0 100

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Middle School Students (Total Responses = 18,446)

Safety and Security Strongly

Disagree Disagree Agree

Strongly

Agree Total

Students respect each other at my school.

n 4,737 6,607 5,451 1,197 17,992

% 26.3 36.7 30.3 6.7 100

Bullying is a problem at this school.

n 2,546 6,148 5,351 3,927 17,972

% 14.17 34.21 29.77 21.85 100

There is at least one adult at my school I can go to if I have a

problem.

n 1,523 1,915 7,430 7,136 18,004

% 8.5 10.6 41.3 39.6 100

Most adults at my school care about me as a person.

n 1,509 2,593 9,394 4,500 17,996

% 8.4 14.4 52.2 25.0 100

Most students in my school are accepting of other students.

n 3,077 4,669 8,061 2,165 17,972

% 17.1 26.0 44.9 12.1 100

No Yes Total

Do you know how to respond during an emergency at school?

n 1,196 16,534 17,730

% 6.8 93.2 100

Communications

Strongly

Disagree Disagree Agree

Strongly

Agree Total

My teachers listen to my ideas. n 1,436 2,878 10,306 3,147 17,767

% 8.1 16.2 58.0 17.7 100

Most students in my school try to work out their disagreements

with other students by talking to them.

n 4,849 5,933 5,599 1,338 17,719

% 27.4 33.5 31.6 7.6 100

I feel welcome at my school. n 1,613 2,735 9,822 3,544 17,714

% 9.1 15.4 55.5 20.0 100

Most students in my school stop and think before doing

anything when they get angry.

n 5,998 6,865 3,910 922 17,695

% 33.9 38.8 22.1 5.2 100

My teachers tell me how I do on my classwork, tests, and

homework assignments.

n 1,043 2,109 9,527 5,034 17,713

% 5.9 11.9 53.8 28.4 100

My school gives me useful information about colleges and

careers.

n 1,942 3,786 8,115 3,832 17,675

% 11.0 21.4 45.9 21.7 100

No Yes Total

Do you have broadband Internet access where you live? n 954 16,375 17,329

% 5.5 94.5 100

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Middle School Students (Total Responses = 18,446)

Organizational Effectiveness Strongly

Disagree Disagree Agree

Strongly

Agree Total

I am proud to be a student at this school. n 1,913 2,496 8,469 4,758 17,636

% 10.8 14.2 48.0 26.0 100

F D C B A Total

What grade would you give your school for its

performance/effectiveness?

n 1,262 1,438 4,714 7,070 3,273 17,757

% 7.1 8.1 26.6 39.8 18.4 100

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High School Students (Total Responses = 21,359)

Academics Strongly

Disagree Disagree Agree

Strongly

Agree Total

I understand that getting a good education is important.

n 658 323 5,481 14,853 21,315

% 3.1 1.5 25.7 69.7 100

I am given challenging work at my school.

n 721 2,295 13,249 4,919 21,184

% 3.4 10.8 62.5 23.2 100

In school, I participate in class activities.

n 836 2,228 12,998 4,997 21,059

% 4.0 10.6 61.7 23.7 100

My teachers set high standards for learning in their classes.

n 947 2,809 12,623 4,812 21,191

% 4.5 13.3 59.6 22.7 100

Most students do their best, even when their school work is

difficult.

n 2,885 8,089 8,395 1,829 21,198

% 13.6 38.2 39.6 8.6 100

I am interested in my classes.

n 1,504 4,683 12,099 2,929 21,215

% 7.1 22.1 57.0 13.8 100

I pay attention in class.

n 759 1,841 13,915 4,667 21,182

% 3.6 8.7 65.7 22.0 100

My academic skills are improving.

n 869 2,513 12,476 5,282 21,140

% 4.1 11.9 59.0 25.0 100

My school work requires me to think about how academic

topics relate to real-life situations.

n 2,983 6,090 9,070 3,092 21,235

% 14.1 28.7 42.7 14.6 100

By the time I graduate, I will be prepared for college and/or a

career.

n 1,529 3,110 10,521 6,069 21,229

% 7.2 14.7 49.6 28.6 100

Access to digital content and tools supports customized and

personalized learning

n 1,117 2,573 12,158 5,328 21,176

% 5.3 12.2 57.4 25.2 100

My teachers are able to use technology to meet my academic

needs

n 1,207 2,812 12,433 4,726 21,178

% 5.7 13.3 58.7 22.3 100

Safety and Security

Strongly

Disagree Disagree Agree

Strongly

Agree Total

I feel safe at my school. n 2,154 3,584 11,551 3,641 20,930

% 10.3 17.1 55.2 17.4 100

I feel like I can be myself when I am at school. n 1,982 3,795 10,672 4,450 20,899

% 9.5 18.2 51.1 21.3 100

Most adults at my school treat me with respect. n 1,789 3,289 11,591 4,222 20,891

% 8.6 15.7 55.5 20.2 100

Students respect each other at my school. n 4,950 7,427 7,134 1,313 20,824

% 23.8 35.7 34.3 6.3 100

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High School Students (Total Responses = 21,359)

Safety and Security Strongly

Disagree Disagree Agree

Strongly

Agree Total

Bullying is a problem at this school. n 3,072 9,093 6,076 2,578 20,819

% 14.8 43.7 29.2 12.4 100

There is at least one adult at my school I can go to if I have a

problem.

n 1,835 2,849 10,194 5,976 20,854

% 8.8 13.7 48.9 28.7 100

Most adults at my school care about me as a person. n 1,928 4,145 11,514 3,267 20,854

% 9.3 19.9 55.2 15.7 100

Most students in my school are accepting of other students. n 3,035 5,561 10,107 2,131 20,834

% 14.6 26.7 48.5 10.2 100

No Yes Total

Do you know how to respond during an emergency at school? n 2,038 18,550 20,588

% 9.9 90.1 100

Communications Strongly

Disagree Disagree Agree

Strongly

Agree Total

My teachers listen to my ideas. n 1,685 4,041 12,542 2,280 20,548

% 8.2 19.7 61.0 11.1 100

Most students in my school try to work out their disagreements

with other students by talking to them.

n 5,318 7,298 6,736 1,143 20,495

% 26.0 35.6 32.9 5.6 100

I feel welcome at my school. n 1,707 3,505 12,556 2,732 20,500

% 8.3 17.1 61.3 13.3 100

Most students in my school stop and think before doing

anything when they get angry.

n 6,336 7,906 5,216 987 20,445

% 31.0 38.7 25.5 4.8 100

My teachers tell me how I do on my classwork, tests, and

homework assignments.

n 1,439 3,427 11,928 3,704 20,498

% 7.0 16.7 58.2 18.1 100

My school gives me useful information about colleges and

careers.

n 1,886 3,986 10,558 4,036 20,466

% 9.2 19.5 51.6 19.7 100

No Yes Total

Do you have broadband Internet access where you live? n 1,243 18,704 19,947

% 6.2 93.8 100

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High School Students (Total Responses = 21,359)

Organizational Effectiveness Strongly

Disagree Disagree Agree

Strongly

Agree Total

I am proud to be a student at this school. n 2,301 3,575 10,367 4,078 20,231

% 11.3 17.6 51.0 20.1 100

F D C B A Total

What grade would you give your school for its

performance/effectiveness?

n 1,127 1,779 6,459 8,052 3,061 20,475

% 5.5 8.7 31.5 39.3 15.0 100

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Parents (Total Responses = 8,137)

Academics Strongly

Disagree Disagree Agree

Strongly

Agree Total

The school sets high academic standards. n 267 614 4,191 3,020 8,092

% 3.3 7.6 51.8 37.3 100

My child does work that prepares him/her for the next

academic year.

n 220 595 4,340 2,913 8,068

% 2.7 7.4 53.8 36.1 100

The school's academic program prepares students for college

and career.

n 306 1,034 4,422 2,207 7,969

% 3.8 13.0 55.5 27.7 100

The school challenges students to maximize their potential. n 352 1,159 4,017 2,536 8,064

% 4.4 14.4 49.8 31.5 100

The school provides its students with a high quality education. n 294 855 4,074 2,826 8,049

% 3.7 10.6 50.6 35.1 100

I am satisfied with the instruction my child receives at this

school.

n 394 1,116 3,921 2,631 8,062

% 4.9 13.8 48.6 32.6 100

Customized and personalized learning provides teachers the

opportunity to meet the academic needs of all students.

n 521 1,570 3,808 2,120 8,019

% 6.5 19.6 47.5 26.4 100

Access to digital content and tools supports customized and

personalized learning.

n 417 1,085 4,107 2,436 8,045

% 5.2 13.5 51.1 30.3 100

Teachers are able to use technology to meet the academic

needs of all students.

n 393 1,130 4,096 2,392 8,011

% 4.9 14.1 51.1 29.9 100

Safety and Security Strongly

Disagree Disagree Agree

Strongly

Agree Total

This school is safe and secure. n 369 601 3,922 3,140 8,032

% 4.6 7.5 48.8 39.1 100

Students respect each other at this school. n 535 1,147 4,224 2,083 7,989

% 6.7 14.4 52.9 26.1 100

My child is treated with respect at this school. n 328 672 4,190 2,804 7,994

% 4.1 8.4 52.4 35.1 100

Bullying is a problem at this school. n 1,653 4,175 1,439 659 7,926

% 20.9 52.7 18.2 8.3 100

No Yes Total

In case of an emergency, do you know the procedures at this

school?

n 2,414 5,492 7,906

% 30.5 69.5 100

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Parents (Total Responses = 8,137)

Communications Strongly

Disagree Disagree Agree

Strongly

Agree Total

Communication to and from the school system is open, clear,

and timely.

n 389 957 3,870 2,712 7,928

% 4.9 12.1 48.8 34.2 100

Information and results data are available and easily accessible. n 284 1,137 4,276 2,184 7,881

% 3.6 14.4 54.3 27.7 100

I feel welcome at my child's school. n 275 610 3,680 3,361 7,926

% 3.5 7.7 46.4 42.4 100

The school provides opportunities for two-way

communication.

n 245 644 4,153 2,856 7,898

% 3.1 8.2 52.6 36.2 100

I know how to get school information when I need it. n 200 632 4,159 2,927 7,918

% 2.5 8.0 52.5 37.0 100

School staff return phone calls or e-mails in a timely manner. n 355 712 3,698 3,130 7,895

% 4.5 9.0 46.8 39.7 100

I am satisfied with the quality of information about my child's

academic and social progress.

n 336 1,073 3,856 2,640 7,905

% 4.3 13.6 48.8 33.4 100

Communication to and from my child's school is easy to

understand.

n 218 522 4,178 2,968 7,886

% 2.8 6.6 53.0 37.6 100

No Yes Total

Do you have broadband Internet access where you live? n 460 7,390 7,850

% 5.9 94.1 100

Organizational Effectiveness Strongly

Disagree Disagree Agree

Strongly

Agree Total

I am satisfied with the ability of the teachers to meet the needs

of my child.

n 304 1,001 3,883 2,650 7,838

% 3.9 12.8 49.5 33.8 100

I am satisfied with the principal's leadership at my child's

school.

n 485 705 3,584 3,032 7,806

% 6.2 9.0 45.9 38.8 100

I am satisfied with school improvement planning at my child's

school.

n 466 1,139 4,061 1,969 7,635

% 6.1 14.9 53.2 25.8 100

I am satisfied with the superintendent's leadership and vision. n 856 1,312 3,804 1,764 7,736

% 11.1 17.0 49.2 22.8 100

Community members, parents, teachers, and school leaders

work together to solve school-based challenges.

n 450 1,131 4,203 1,914 7,698

% 5.9 14.7 54.6 24.9 100

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Parents (Total Responses = 8,137)

Organizational Effectiveness Definitely

Not

Probably

Not

Probably

Yes

Definitely

Yes Total

Would you recommend this school to other parents? n 392 749 2,517 4,130 7,788

% 5.0 9.6 32.3 53.1 100

F D C B A Total

What grade would you give your child's school for its

performance/effectiveness?

n 218 399 1,115 2,790 3,312 7834

% 2.8 5.1 14.2 35.6 42.3 100

What grade would you give BCPS for its

performance/effectiveness?

n 305 549 1,705 3,357 1,876 7,792

% 3.9 7.1 21.9 43.1 24.1 100

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Community Members (Total Responses = 466)

Academics Strongly

Disagree Disagree Agree

Strongly

Agree Total

BCPS sets high academic standards. n 35 86 203 127 451

% 7.8 19.1 45.0 28.2 100

BCPS' academic program prepares students for college and

career.

n 47 101 204 103 455

% 10.3 22.2 44.8 22.6 100

BCPS challenges students to maximize their potential. n 51 91 212 98 452

% 11.3 20.1 46.9 21.7 100

BCPS provides its students with a high quality education. n 47 83 235 85 450

% 10.4 18.4 52.2 18.9 100

Customized and personalized learning provides teachers the

opportunity to meet the academic needs of all students.

n 70 120 182 79 451

% 15.5 26.6 40.4 17.5 100

Access to digital content and tools supports customized and

personalized learning.

n 56 93 199 103 451

% 12.4 20.6 44.1 22.8 100

Teachers are able to use technology to meet the academic

needs of all students.

n 62 99 188 93 442

% 14.0 22.4 42.5 21.0 100

Safety and Security Strongly

Disagree Disagree Agree

Strongly

Agree Total

BCPS schools are safe. n 59 92 213 90 545

% 13.0 20.3 46.9 19.8 100

Communications Strongly

Disagree Disagree Agree

Strongly

Agree Total

Communication to and from the school system is open, clear,

and timely.

n 54 112 201 76 443

% 12.2 25.3 45.4 17.2 100

Information and results data are available and easily accessible. n 51 113 202 73 439

% 11.6 25.7 46.0 16.6 100

The school system provides opportunities for two-way

communication.

n 62 90 208 80 440

% 14.1 20.5 47.3 18.2 100

I know how to get school information when I need it. n 40 74 230 98 442

% 9.1 16.7 52.0 22.2 100

Page 36: Satisfaction Survey Results - Baltimore County Public Schools · 2016-06-07 · satisfaction regarding communication to parents about student progress (78%). School staff (84%) were

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Appendix

Page 35 May 13, 2016

Community Members (Total Responses = 466)

Organizational Effectiveness Strongly

Disagree Disagree Agree

Strongly

Agree Total

I am satisfied with the superintendent's leadership and vision. n 103 85 157 83 428

% 24.1 19.9 36.7 19.4 100

Community members, parents, teachers, and school leaders

work together to solve school-based challenges.

n 69 96 181 79 425

% 16.2 22.6 42.6 18.6 100

Definitely

Not

Probably

Not

Probably

Yes

Definitely

Yes Total

Would you recommend BCPS to others? n 56 83 163 132 434

% 12.9 19.1 37.6 30.4 100

F D C B A Total

What grade would you give BCPS for its

performance/effectiveness?

n 44 63 109 138 78 432

% 10.2 14.6 25.2 31.9 18.1 100

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Appendix

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School Staff (Total Responses =7,225)

Academics

Strongly

Disagree Disagree Agree

Strongly

Agree Total

My school has high expectations for the academic performance

of all students.

n 142 437 3,270 3,323 7,172

% 2.0 6.1 45.6 46.3 100

The academic program at my school is designed to meet the

needs of all students.

n 266 1,061 3,699 2,126 7,152

% 3.7 14.8 51.7 29.7 100

I see how my work contributes to students' college and career

readiness.

n 168 682 3,736 2,508 7,094

% 2.4 9.6 52.7 35.4 100

Adults in my school believe that all students have the ability to

achieve.

n 172 821 3,578 2,574 7,145

% 2.4 11.5 50.1 36.0 100

Additional instructional supports from our school system are

available to students who need them.

n 415 1,239 3631 1,839 7,124

% 5.8 17.4 51.0 25.8 100

I have time available during the school day to collaborate with

my colleagues regarding curriculum and instructional

practices.

n 917 1,837 3,145 1,142 7,041

% 13.0 26.1 44.7 16.2 100

Teachers in my school regularly analyze and use student

achievement data in collaboration with colleagues to adjust

instructional practices.

n 223 857 3,932 2,037 7,049

% 3.2 12.2 55.8 28.9 100

Customized and personalized learning provides teachers the

opportunity to meet the academic needs of all students.

n 274 1,092 3,903 1,779 7,048

% 3.9 15.5 55.4 25.2 100

Access to digital content and tools supports customized and

personalized learning.

n 342 1,029 3,775 1,924 7,070

% 4.8 14.6 53.4 27.2 100

Teachers are able to use technology to meet the academic

needs of all students.

n 357 1,195 3,560 1,967 7,079

% 5.0 16.9 50.3 27.8 100

Safety and Security Strongly

Disagree Disagree Agree

Strongly

Agree Total

I feel safe and secure at work. n 320 699 3,153 2,959 7,131

% 4.5 9.8 44.2 41.5 100

Adults at my school respect each other. n 217 752 3,554 2,571 7,094

% 3.1 10.6 50.1 36.2 100

Additional behavioral supports are available from our school

system for students who need them.

n 639 1,401 3,370 1,670 7,080

% 9.0 19.8 47.6 23.6 100

Students at my school respect each other. n 800 1,760 3,610 912 7,082

% 11.3 24.9 51.0 12.9 100

Discipline policies and procedures are implemented

consistently at my school.

n 1,035 1,846 2,967 1,219 7,067

% 14.7 26.1 42.0 17.3 100

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Appendix

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School Staff (Total Responses =7,225)

Safety and Security

Strongly

Disagree Disagree Agree

Strongly

Agree Total

Bullying is a problem at this school. n 1,213 3,467 1,829 553 7,062

% 17.2 49.1 25.9 7.8 100

No Yes Total

Do you know how to respond during an emergency at work? n 218 6,640 6,858

% 3.2 96.8 100

Communications Strongly

Disagree Disagree Agree

Strongly

Agree Total

Communication at my school is open, clear, and timely. n 476 1,453 3,526 1,574 7,029

% 6.8 20.7 50.2 22.4 100

Information and results data are available and easily accessible. n 203 854 4,152 1,735 6,944

% 2.9 12.3 59.8 25.0 100

I can talk openly with my school administrators about school-

related matters.

n 472 907 3,127 2,514 7,020

% 6.7 12.9 44.5 35.8 100

I am able to share my ideas and opinions with my school

administrators.

n 413 904 3,269 2,417 7,003

% 5.9 12.9 46.7 34.5 100

My supervisor provides performance feedback that is useful to

me.

n 360 729 3,478 2,417 6,984

% 5.2 10.4 49.8 34.6 100

My school encourages parent involvement. n 133 436 3,581 2,849 6,999

% 1.9 6.2 51.2 40.7 100

Teachers at my school communicate frequently to parents

about student progress.

n 102 387 3,975 2,497 6,961

% 1.5 5.6 57.1 35.9 100

Teachers and staff at my school have the opportunity for

dialogue and planning across grades and subjects.

n 545 1,463 3,378 1,525 6,911

% 7.9 21.2 48.9 22.1 100

No Yes Total

Do you have broadband Internet access where you live? n 493 6,432 6,925

% 7.1 92.9 100

Organizational Effectiveness Strongly

Disagree Disagree Agree

Strongly

Agree Total

I work in a positive, professional work environment. n 310 1,007 3,493 2,155 6,965

% 4.5 14.5 50.2 30.9 100

My school administration fosters a collaborative work

environment.

n 369 893 3,392 2,253 6,907

% 5.3 12.9 49.1 32.6 100

I receive the information I need to perform my job effectively. n 254 852 3,857 1,978 6,941

% 3.7 12.3 55.6 28.5 100

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Appendix

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School Staff (Total Responses =7,225)

Organizational Effectiveness

Strongly

Disagree Disagree Agree

Strongly

Agree Total

Professional development offerings are relevant to my work. n 415 1,203 3,565 1,719 6,902

% 6.0 17.4 51.7 24.9 100

I have opportunities for professional growth. n 270 633 3,895 2,104 6,902

% 3.9 9.2 56.4 30.5 100

I have the tools, resources and technology to do my job. n 319 1,060 3,667 1,887 6,933

% 4.6 15.3 52.9 27.2 100

Students at my school have access to instructional technology

needed to succeed.

n 281 1,009 3,700 1,899 6,889

% 4.1 14.7 53.7 27.6 100

The number of students assigned to me is manageable. n 635 1,226 3,426 1,457 6,744

% 9.4 18.2 50.8 21.6 100

Definitely

Not

Probably

Not

Probably

Yes

Definitely

Yes Total

Would you send your child to this school or recommend this

school to another parent?

n 925 1,355 2,410 2,218 6,908

% 13.4 19.6 34.9 32.1 100

Would you recommend this school to a friend seeking

employment?

n 569 1,045 2,591 2,678 6,883

% 8.3 15.2 37.6 38.9 100

F D C B A Total

What grade would you give your school for its

performance/effectiveness?

n 171 593 1,619 2,686 1,886 6,955

% 2.5 8.5 23.3 38.6 27.1 100

What grade would you give BCPS for its

performance/effectiveness?

n 248 769 2,346 2,720 836 6,919

% 3.6 11.1 33.9 39.3 12.1 100

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Appendix

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School Administration (Total Responses = 460)

Academics

Strongly

Disagree Disagree Agree

Strongly

Agree Total

BCPS has high expectations for the academic performance of

all students.

n 65 19 139 230 453

% 14.4 4.2 30.7 50.8 100

The academic program in our school system is designed to

meet the needs of all students.

n 69 54 226 102 451

% 15.3 12.0 50.1 22.6 100

I see how my work contributes to students' college and career

readiness.

n 64 18 159 210 451

% 14.2 4.0 35.3 46.6 100

Adults in our school system believe that all students have the

ability to achieve.

n 66 62 236 87 451

% 14.6 13.8 52.3 19.3 100

Additional instructional supports from our school system are

available to students who need them.

n 67 72 238 74 451

% 14.9 16.0 52.8 16.4 100

I have time available during the school day to collaborate with

my colleagues regarding curriculum and instructional

practices.

n 72 98 202 80 452

% 15.9 21.7 44.7 17.7 100

Teachers in my school regularly analyze and use student

achievement data in collaboration with colleagues to adjust

instructional practices.

n 60 43 216 133 452

% 13.3 9.5 47.8 29.4 100

Customized and personalized learning provides teachers the

opportunity to meet the academic needs of all students.

n 64 39 221 127 451

% 14.2 8.7 49.0 28.2 100

Access to digital content and tools supports customized and

personalized learning.

n 66 32 216 135 449

% 14.7 7.1 48.1 30.1 100

Teachers are able to use technology to meet the academic

needs of all students.

n 66 58 232 93 449

% 14.7 12.9 51.7 20.7 100

Safety and Security Strongly

Disagree Disagree Agree

Strongly

Agree Total

I feel safe and secure at work.

n 64 14 135 235 448

% 14.3 3.1 30.1 52.5 100

Adults at my school respect each other.

n 64 21 187 177 449

% 14.3 4.7 41.7 39.4 100

Additional behavioral supports are available from our school

system for students who need them.

n 77 111 188 72 448

% 17.2 24.8 42.0 16.1 100

Students at my school respect each other.

n 62 54 250 82 448

% 13.8 12.1 55.8 18.3 100

Discipline policies and procedures are implemented

consistently at my school.

n 62 32 190 160 444

% 14.0 7.2 42.8 36.0 100

Page 41: Satisfaction Survey Results - Baltimore County Public Schools · 2016-06-07 · satisfaction regarding communication to parents about student progress (78%). School staff (84%) were

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Appendix

Page 40 May 13, 2016

School Administration (Total Responses = 460)

Safety and Security

Strongly

Disagree Disagree Agree

Strongly

Agree Total

Bullying is a problem at this school. n 135 220 56 35 446

% 30.3 49.3 12.6 7.9 100

No Yes Total

Do you know how to respond during an emergency at work?

n 64 370 434

% 14.7 85.3 100

Communications

Strongly

Disagree Disagree Agree

Strongly

Agree Total

Communication in our system is open, clear, and timely.

n 75 49 214 105 443

% 16.9 11.1 48.3 23.7 100

Information and results data are available and easily

accessible.

n 58 46 220 117 441

% 13.2 10.4 49.9 26.5 100

I can talk openly with the assistant superintendents about

school-related matters.

n 68 44 140 185 437

% 15.6 10.1 32.0 42.3 100

I am able to share my ideas and opinions with school system

administrators.

n 66 36 180 159 441

% 15.0 8.2 40.8 36.1 100

Assistant superintendents provide performance feedback that

is useful to me.

n 61 54 163 156 434

% 14.1 12.4 37.6 35.9 100

BCPS encourages parent involvement. n 55 19 171 193 438

% 12.6 4.3 39.0 44.1 100

Teachers at my school communicate frequently to parents

about student progress.

n 53 41 205 138 437

% 12.1 9.4 46.9 31.6 100

Teachers and staff at my school have the opportunity for

dialogue and planning across grades and subjects.

n 57 45 203 131 436

% 13.1 10.3 46.6 30.1 100

No Yes Total

Do you have broadband Internet access where you live? n 60 378 438

% 13.7 86.3 100

Page 42: Satisfaction Survey Results - Baltimore County Public Schools · 2016-06-07 · satisfaction regarding communication to parents about student progress (78%). School staff (84%) were

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Appendix

Page 41 May 13, 2016

School Administration (Total Responses = 460)

Organizational Effectiveness Strongly

Disagree Disagree Agree

Strongly

Agree Total

I work in a positive, professional work environment.

n 63 19 172 180 434

% 14.5 4.4 39.6 41.5 100

My assistant superintendent fosters a collaborative work

environment.

n 61 36 151 183 431

% 14.2 8.4 35.0 42.5 100

I receive the information I need to perform my job effectively.

n 51 27 229 123 430

% 11.9 6.3 53.3 28.6 100

Professional development offerings are relevant to my work.

n 59 42 209 121 431

% 13.7 9.7 48.5 28.1 100

I have opportunities for professional growth.

n 54 23 198 155 430

% 12.6 5.4 46.1 36.1 100

I have the tools, resources and technology to do my job. n 55 27 205 144 431

% 12.8 6.3 47.6 33.4 100

My school has access to instructional technology needed for

students to succeed.

n 58 38 199 135 430

% 13.5 8.8 46.3 31.4 100

Definitely

Not

Probably

Not

Probably

Yes

Definitely

Yes Total

Would you send your child to a school in our system or

recommend schools in this system to another parent?

n 57 27 105 244 433

% 13.2 6.2 24.3 56.3 100

Would you recommend our school system to a friend seeking

employment?

n 55 27 104 241 427

% 12.9 6.3 24.4 56.4 100

F D C B A Total

What grade would you give BCPS for its

performance/effectiveness?

n 54 17 63 215 87 436

% 12.4 3.9 14.4 49.3 19.0 100

Page 43: Satisfaction Survey Results - Baltimore County Public Schools · 2016-06-07 · satisfaction regarding communication to parents about student progress (78%). School staff (84%) were

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Appendix

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Central Office Staff (Total Responses = 1,317)

Academics

Strongly

Disagree Disagree Agree

Strongly

Agree Total

BCPS has high expectations for the academic performance of

all students.

n 53 60 626 540 1,279

% 4.1 4.7 48.9 42.2 100

The academic program in our school system is designed to

meet the needs of all students.

n 65 189 718 291 1,263

% 5.2 15.0 56.9 23.0 100

I see how the work of my department contributes to students'

college and career readiness.

n 64 119 568 521 1,272

% 5.0 9.4 44.7 41.0 100

Customized and personalized learning provides teachers the

opportunity to meet the academic needs of all students.

n 50 111 697 389 1,247

% 4.0 8.9 55.9 31.2 100

Access to digital content and tools supports customized and

personalized learning.

n 58 85 682 429 1,254

% 4.6 6.8 54.4 34.2 100

Teachers are able to use technology to meet the academic

needs of all students.

n 57 170 715 305 1,247

% 4.6 13.6 57.3 24.5 100

Safety and Security Strongly

Disagree Disagree Agree

Strongly

Agree Total

I feel safe and secure at work.

n 87 104 569 532 1,292

% 6.7 8.1 44.0 41.2 100

Individuals in this department respect each other.

n 151 196 500 446 1,293

% 11.7 15.2 38.7 34.5 100

No Yes Total

Do you know how to respond during an emergency at work?

n 106 1,158 1,264

% 8.4 91.6 100

Communications

Strongly

Disagree Disagree Agree

Strongly

Agree Total

Communication in my department is open, clear, and timely. n 183 254 505 346 1,288

% 14.2 19.7 39.2 26.9 100

Information and results data are available and easily

accessible.

n 141 233 624 281 1,279

% 11.0 18.2 48.8 22.0 100

I can talk openly with my supervisor(s) about work-related

matters.

n 143 138 432 573 1,286

% 11.1 10.7 33.6 44.6 100

I am able to share my ideas and opinions with department

leadership.

n 146 155 478 502 1,281

% 11.4 12.1 37.3 39.2 100

My supervisor provides performance feedback that is useful

to me.

n 139 164 500 469 1,272

% 10.9 12.9 39.3 36.9 100

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Appendix

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Central Office Staff (Total Responses = 1,317)

Communications No Yes Total

Do you have broadband Internet access where you live?

n 110 1,086 1,196

% 9.2 90.8 100

Organizational Effectiveness

Strongly

Disagree Disagree Agree

Strongly

Agree Total

I work in a positive, professional work environment. n 134 175 534 422 1,265

% 10.6 13.8 42.2 33.4 100

My supervisor fosters a collaborative work environment. n 128 151 455 523 1,257

% 10.2 12.0 36.2 41.6 100

I receive the information I need to perform my job effectively. n 107 195 591 371 1,264

% 8.5 15.4 46.8 29.4 100

Professional development offerings are relevant to my work. n 109 215 595 341 1,260

% 8.7 17.1 47.2 27.1 100

I have opportunities for professional growth. n 141 203 561 354 1,259

% 11.2 16.1 44.6 28.1 100

I have the tools, resources and technology to do my job. n 101 148 641 371 1,261

% 8.0 11.7 50.8 29.4 100

The workload expected of me is manageable. n 117 226 660 260 1,263

% 9.3 17.9 52.3 20.6 100

Definitely

Not

Probably

Not

Probably

Yes

Definitely

Yes Total

Would you recommend your department to a friend seeking

employment?

n 121 190 454 503 1,268

% 9.5 15.0 35.8 39.7 100

F D C B A Total

What grade would you give your department for its

performance/effectiveness?

n 93 113 200 415 441 1,262

% 7.4 8.9 15.9 32.9 34.9 100

What grade would you give BCPS for its

performance/effectiveness?

n 55 107 294 561 245 1,262

% 4.4 8.5 23.3 44.4 19.4 100