Sap01 Ilt en Demo

SAP01SAP Overview

PARTICIPANT HANDBOOKINSTRUCTOR-LED TRAINING

.Course Version: 010Course Duration: 2 daysMaterial Number: 50108449

SAP Copyrights and Trademarks

© 2011 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

● Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.

● IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.

● Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

● Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.

● Oracle is a registered trademark of Oracle Corporation

● UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.

● Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.

● HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology.

● Java is a registered trademark of Sun Microsystems, Inc.

● JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape.

● SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.

● Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.

● Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company.

All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

© Copyright . All rights reserved. iii

About This Handbook

This handbook is intended to complement the instructor-led presentation of this course, and serve as a source of reference. It is not suitable for self-study.

Typographic ConventionsAmerican English is the standard used in this handbook.

The following typographic conventions are also used.

This information is displayed in the instructor’s presentation

Demonstration

Procedure

Warning or Caution

Hint

Related or Additional Information

Facilitated Discussion

User interface control Example text

Window title Example text

© Copyright . All rights reserved. v

Contents

ix Course Overview

1 Unit 1: SAP Overview

2 Lesson: Identifying SAP Applications and Components

15 Unit 2: Navigation

16 Lesson: Accessing The SAP System18 Exercise 1: Log On to the SAP System 10

minutes 22 Lesson: Personalizing the SAP Interface31 Exercise 2: Create Favorites 10

minutes 34 Exercise 3: Personalize Your User Interface 10

minutes 36 Exercise 4: Use Navigation Options 10

minutes

49 Unit 3: System Wide Concepts

50 Lesson: Identifying Elements of SAP's Organizational Structure54 Exercise 1: Display a Customer Master Record 10

minutes

67 Unit 4: Logistics

69 Lesson: Ordering Material74 Exercise 1: Create a Purchase Order for Materials 10

minutes 78 Exercise 2: Create a Goods Receipt 10

minutes 83 Exercise 3: Process a Vendor Invoice 10

minutes 89 Lesson: Using Supplier Relationship Management94 Lesson: Creating a Production Plan97 Exercise 4: Create a Planned Order 10

minutes 102 Lesson: Processing Production Orders107 Exercise 5: Create and Release a Production Order 10

minutes 112 Exercise 6: Confirm a Production Order and Goods Receipt 10

minutes

© Copyright . All rights reserved. vii

115 Lesson: Using Supply Chain Management120 Lesson: Managing Sales Orders123 Exercise 7: Create a Sales Order 10

minutes 127 Lesson: Creating Delivery Process Documents130 Exercise 8: Create a Delivery and Post a Goods Issue 10

minutes 136 Lesson: Creating Billing Documents140 Exercise 9: Create a Sales Order Billing Document 10

minutes 143 Lesson: Using Customer Relationship Management149 Lesson: Using Product Lifecycle Management

165 Unit 5: Financials

166 Lesson: Viewing Financial Processes171 Lesson: Outbound Payments174 Lesson: Analyze General Ledger accounting177 Exercise 1: Create a Journal Entry 10

minutes 181 Lesson: Generating Financial Statements184 Exercise 2: Generate a Financial Statement 10

minutes 189 Lesson: Monitoring Internal Costs195 Exercise 3: Execute a Cost Center Report 10

minutes 198 Exercise 4: Execute a Profitability Analysis Report 10

minutes

205 Unit 6: Human Capital Management

206 Lesson: Viewing Components of Human Capital Management221 Exercise 1: Hire an Employee 10

minutes

227 Unit 7: Analytics and Strategic Planning

228 Lesson: Executing Analytics and Strategic Planning Reports234 Exercise 1: Create a Business Intelligence Report 10

minutes

241 Unit 8: SAP Services

242 Lesson: Accessing SAP Services

viii © Copyright . All rights reserved.

UNIT 7 Analytics and Strategic Planning

Lesson 1

Executing Analytics and Strategic Planning Reports 228Exercise 1: Create a Business Intelligence Report 234

UNIT OBJECTIVES

● Execute a sales report

● Execute an analytical business intelligence report

© Copyright . All rights reserved. 227

Unit 7Lesson 1

Executing Analytics and Strategic Planning Reports

LESSON OVERVIEWThis lesson shows you how to generate various reports, including SAP Business Intelligence, SAP BusinessObjects Dashboards, and standard reports.

Business ExampleYou are responsible for reporting and must be able to create, modify, and manage various reporting options. For this reason, you require the following knowledge:

● A good understanding of the difference between reporting and analytics

● A basic understanding of online analytical processing (OLAP) and online transactional processing (OLTP)

● A basic understanding of SAP BusinessObjects Business Intelligence

LESSON OBJECTIVESAfter completing this lesson, you will be able to:



Reporting Versus AnalyticsOnline transactional processing (OLTP) refers to the type of processing typically performed in an SAP ERP system.

The reporting in this type of system often refers to information requirements for day-to-day work. List displays are reports that access data that is generated directly from online transactions. The user can access the source documents directly from these lists. List displays enable the user to request a listing of documents or master data information.

228 © Copyright . All rights reserved.

Figure 80: Reporting and Analytics

It is also possible to have information structures aggregate data for simple operational analytics. This varies greatly from reporting used in an online analytical processing (OLAP) environment. Analytical systems use a data warehouse where key figures are derived from various sources and are aggregated.

Business IntelligenceBusiness intelligence is the use of an organization's disparate data to provide meaningful information and analysis to employees, customers, suppliers, and partners for more effective decision making. The core capabilities of business intelligence enable the user to group information together, measure it, give users access to it, and share information changes.

Figure 81: Business Intelligence

Companies create data during business activities. Employees use this data as a basis for making decisions. Business intelligence (BI) collates and prepares the enterprise data for analysis. By analyzing the data using BI tools, you gain insights that support the decision-making process. BI

Lesson: Executing Analytics and Strategic Planning Reports


makes it possible to quickly create reports about business processes and results and to analyze and interpret data about customers, suppliers, and internal activities.

OLTP versus OLAPOLTP environments are fundamentally different from OLAP environments.

Figure 82: OLTP versus OLAP

OLTP OLAP

Level of detail Stores data with a very high level of detail

Data is compressed for high-performance access (aggregation).

History Archiving data in the OLTP area means it is stored with minimal history.

Data warehouse area requires comprehensive historical data.

Changeability Frequent data changes Data is frozen at a certain point for analysis.

Integration not applicable Requests for comprehensive, integrated information are very high for analysis.

Normalization Due to the reduction in data redundancy, normalization is very high for operative use.

Less normalization in the data warehouse because of data staging and lower performance

Performance Operative applications also need to carry out additional performance functions, including change, insert and delete.

OLAP environment is optimized for read access.

Unit 7: Analytics and Strategic Planning


SAP NetWeaver Business Warehouse

Figure 83: SAP NetWeaver Business Warehouse Platform

A complete business intelligence solution is subdivided into various areas. SAP brings together a powerful business intelligence infrastructure, a comprehensive set of tools, planning, and simulation capabilities, and data-warehousing functionality. This is delivered through enterprise portal technology. This enables strategic analysis and supports decision-making. Authorized employees can access and evaluate historic and current data with different levels of detail.

SAP NetWeaver BW Architecture

Figure 84: SAP NetWeaver BW Architecture

The SAP NetWeaver BW architecture contains the following layers:

Extraction Enterprise data is collected centrally in the SAP NetWeaver Business Warehouse. The data is usually extracted from different sources and loaded into SAP NetWeaver BW. SAP NetWeaver BW supports various sources, including relational and multidimensional sources and SAP and non-SAP sources. To consolidate the data for evaluations, technical cleanup steps are performed and



business rules are applied. The consolidated data is stored in the data warehouse. This entire process is called extraction, transformation and loading (ETL).

Data storage and data flow

SAP NetWeaver BW offers a number of options for data storage. These include the implementation of a data warehouse or an operational data store, as well as the creation of the data stores used for the analysis.

Data analysis and planning

Analysis can be used to obtain information from the data set and can be used as a basis for decisionmaking. Online analytical processing (OLAP) prepares information for large amounts of operative and historical data. The BW OLAP processor allows multidimensional analysis from various business perspectives. Data mining helps you explore and identify relationships in the data.

SAP BusinessObjectsSAP BusinessObjects is a market leader in enterprise business intelligence. By making information easily accessible and consumable with simplified user interfaces, SAP BusinessObjects helps companies bridge the information divide between business intelligence (BI) power users and everyday business users. As a result, organizations gain better business insight, improving decision making and enterprise performance.

Figure 85: SAP and SAP BusinessObjects Products

SAP BusinessObjects Products

SAP BusinessObjects offers the following products:

SAP BusinessObjects Data Services

Provides a graphical interface that allows you to easily extract data from diverse sources, transform that data to meet business requirements, and load the data into a single location

SAP Netweaver BW Accelerator

Provides rapid access to data, while keeping administration effort to a minimum

Unit 7: Analytics and Strategic Planning


SAP NetWeaver Master Data Management

Is used as a platform to consolidate, cleanse, and synchronize a single version of the truth for master data within a diverse application landscape

SAP BusinessObjects Business Intelligence Solutions

A portfolio of solutions that enables the user to search through business information

SAP BusinessObjects Web Intelligence

Has a simple user interface for self-service reporting and analysis, independent from IT, and helps to combine SAP and non-SAP data in a single report

Crystal Reports Enables the creation and modification of highly formatted reports on top of SAP NetWeaver BW

SAP BusinessObjects Dashboards

A data visualization tool that enables the integration of dynamically updated data into Microsoft Office, PDF, and Web documents with SAP BusinessObjects queries and reports

Visual Composer A Web-based application that enables business experts and developers to quickly create business application components without coding

SAP NetWeaver Portal Offers a single point of access to SAP and non-SAP information sources, enterprise applications, information repositories, databases, and services inside and outside your organization. All information is integrated into a single source.



Unit 7Exercise 1

Create a Business Intelligence Report

Business ExampleYou are responsible for the creation of reports. Using business intelligence, you must create a report listing the top 10 customers in Germany according to their sales volume.


1. Open the query T SAP01 Customer Analysis. Start the BEx Analyzer, log onto the training system, and search in the InfoAreas for BW Training -> BW Customer Training -> BW305 Reporting -> Customer Cube T_SDDEMO2 -> SAP01 Customer Analysis.

2. Drill down to Countries instead of Sold-to Parties.

3. Filter for the country DE-Germany.

4. Switch back again to see the Sold-to party.

5. Sort according to the sales volume . The highest sales volume should be at the top of the list.

6. Filter for the top 10 customers according to the sales volume.

7. Create a graphic for these 10 customers. First, remove the result rows. This has to be done on the Sold-to Party characteristic. Display the table as a chart, which should show the top 10 customers with the Sales Volume and Incoming Orders.

8. Close the analyzer again. Do not save the query.


Unit 7Solution 1


Business ExampleYou are responsible for the creation of reports. Using business intelligence, you must create a report listing the top 10 customers in Germany according to their sales volume.


1. Open the query T SAP01 Customer Analysis. Start the BEx Analyzer, log onto the training system, and search in the InfoAreas for BW Training -> BW Customer Training -> BW305 Reporting -> Customer Cube T_SDDEMO2 -> SAP01 Customer Analysis. a) From the SAP Easy Access screen, choose Start -> Programs -> Business Explorer ->

Analyzer.

b) Select BEx Analyzer -> Open Query.

c) In the SAP Logon dialog box, select the training system you are using and choose OK.

d) Enter the required user data (Client, User, Password, and Language) and choose OK. If an SAP Logon Control dialog box appears, continue by choosing OK.

e) Search in the InfoAreas. Choose W Training -> BW Customer Training -> BW305 Reporting -> Customer Cube T_SDDEMO02 -> SAP01 Customer Analysis and double-click on the entry.

f) Choose the SAP01 Customer Analysis.

2. Drill down to Countries instead of Sold-to Parties. a) Right-click any line in the sold-to party column. You can also choose the header line where

it says sold-to party.

b) Choose Swap Sold-to party with Country.

3. Filter for the country DE-Germany.

4. Switch back again to see the Sold-to party.

5. Sort according to the sales volume . The highest sales volume should be at the top of the list.a) Select the arrow on any value field in the sales volume EUR field.

6. Filter for the top 10 customers according to the sales volume.a) Right-click any value field in the sales volume EUR column and choose Create Condition ->

Sales Volume EUR Top 10.

7. Create a graphic for these 10 customers. First, remove the result rows. This has to be done on the Sold-to Party characteristic. Display the table as a chart, which should show the top 10 customers with the Sales Volume and Incoming Orders.


a) Right-click any line in the Sold-to party column. You can also choose the header line (where it says Sold-to party)..

b) Choose Parties.

c) Choose OK. The Overall Result line should vanish.

d) Choose Chart.

8. Close the analyzer again. Do not save the query.a) Choose File -> Exit. Choose No if the system asks Do you want to save the changes you

made to T_SAP01_Customer.xlx?.


LESSON SUMMARYYou should now be able to:





Unit 7

Learning Assessment

1. Data in an online analytical processing (OLAP) environment is only saved for a short period of time.Determine whether this statement is true or false.

X True

X False


Unit 7

Learning Assessment- Answers

1. Data in an online analytical processing (OLAP) environment is only saved for a short period of time.Determine whether this statement is true or false.

X True

X False

The data warehouse area requires comprehensive historical data.


UNIT 8 SAP Services

Lesson 1

Accessing SAP Services 242

UNIT OBJECTIVES

● Explain the different services offered by SAP


Unit 8Lesson 1

Accessing SAP Services

LESSON OVERVIEWThis lesson shows you how to find additional information about the services SAP provides its customers and partners.

Business ExampleYou are responsible for presenting a summary of SAP services to the steering committee and you must create a presentation. You require the following knowledge:

● Good understanding of SAP services

● Good understanding of SAP maintenance and support

● Good understanding of finding information on the SAP Marketplace and help portals

● Good understanding of SAP Consulting services

● Good understanding of SAP Education services

LESSON OBJECTIVESAfter completing this lesson, you will be able to:


SAP Services

Figure 86: SAP Services


With SAP Services, IT and business strategies can be aligned, and software can get up and running quickly and be kept at peak operating levels.

SAP Service Offerings

SAP Services include the following:

Consulting services Offers best-in-class consulting through planning, implementation, and optimization services

Financing for SAP solutions Provides companies with affordable, all-inclusive, and predictable financing options that cover the entire cost of the SAP solution

Business process outsourcing

Supports business process outsourcing (BPO) providers in setting up services that generate sustainable business value

Hosting and application management

Operates, manages, and maintains SAP solutions for organizations of any size

Software maintenance and support

Provides services for planning, implementation, and operations

Custom development Incorporates SAP development strategies to deliver solutions that meet unique business goals

SAP Maintenance and SupportSAP Active Global Support delivers the skills and resources you need to optimize the performance of your solution and manage your business processes effectively.

Figure 87: Software Maintenance and Support

SAP maintenance and support services include the following:

SAP Enterprise Support

Provides SAP support through a 24/7 guaranteed service-level agreement, continuous quality checks, support advisory, and advanced support for implementing SAP ERP enhancement packages and support packages

SAP MaxAttention Aligns your needs with a strategy for the end-to-end operation of your SAP solutions, focusing on core business processes, the system landscape, IT automation, and protection of IT investments

SAP Safeguarding Manages risks and ensures the technical robustness of your SAP solutions during implementation, upgrade, and operations

SAP Enterprise SupportSAP Enterprise Support helps you reduce costs and risks and protect your IT investments by offering an easier methodology for deploying and managing software innovations. The focus of

Lesson: Accessing SAP Services


SAP Enterprise Support is the management of your IT landscape over the life cycle of your applications.

Categories of development included in SAP Enterprise Support include the following:

● Standard SAP software

● Custom development (delivered by SAP)

● Partner solutions

Figure 88: SAP Enterprise Support

Benefits of Enterprise SupportFast, effective problem resolution is essential to minimizing costly downtime. If you face an issue when running your core business processes, you need access to expert knowledge right away. With SAP Enterprise Support, you have access to the knowledge resources and collaboration capabilities of SAP global support.

SAP Enterprise Support provides:

● Consistent standards

● Tool- and process-supported diagnostics

● Life cycle management based on standards and tools

● Remote supportability

● Monitoring and management of your business processes

● Enabling management of your custom code

Unit 8: SAP Services


Figure 89: SAP Enterprise Support Offerings

SAP Service MarketplaceTo design, build, and maintain a high-quality solution, you need efficient access to a variety of services from SAP and others. The SAP Service Marketplace gives you one-stop access with easy, guided navigation to a full range of offerings from SAP and SAP partners. You benefit by completing your solution faster, with higher quality, and at a lower cost of ownership at all stages of the life cycle.

You can reach the SAP Service Marketplace from your SAP Enterprise Portal or directly at .

Figure 90: SAP Service Marketplace

SAP Service Marketplace Offerings

SAP Service Marketplace offerings include the following:

SAP Support Portal Supports your SAP solution during its entire life cycle

SAP Partner Portal The best single source of information and services for SAP partners



SAP Channel Partner Portal

Provides tools, information, and services that enable SAP Business Partners to collaborate with SAP

Consulting, Solutions, and User Group areas

Provide a wide range of material on all SAP solutions and consulting services, as well as access to user group information

SAP Business One Customer Portal

Allows all SAP Business One customers quick access to support services, including information and applications to help you solve any problems you encounter with your system

SAP Developer Network Offers a complete collection of content and collaboration dedicated to SAP technology topics

SAP Help Portal Provides Web-based documentation for all SAP solutions. This enables you to search the online library for the right information where and when you need it.

SAP Business Community

Where SAP experts, customers, and business leaders gather to exchange insights, solve problems, and share ideas

SAP Education Helps you design and implement learning strategies covering the entire corporate education value chain

SAP Library

The SAP Library provides the following search capabilities:

● Obtain a functional overview of all SAP systems.

● Find information organized according to information classes, including system components, objects, functions, processes, and step-by-step procedures.

● Search across the full SAP Library using a powerful search engine.

● Search for the meaning of terms in the SAP Glossary.

Figure 91: help.sap.com



The SAP Library is offered free of charge. You can access the SAP Library without an SAP Corporate Portal or SAP Service Marketplace at http://help.sap.com.

Consulting ServicesWith SAP Consulting as your valued business partner, you benefit from our SAP skills and experience, our close working relationship with SAP development, and our extensive partner network. SAP Consulting delivers sound advice and support throughout the entire solution life cycle with a portfolio of services.

The benefits of the consulting services portfolio include the following:

Create new value: Consulting services leverage the entire SAP network to create value for customers who are implementing SAP solutions by deploying SAP's latest technology and functional innovations.

Helps you realize additional value:

Consulting services help customers in the operations phase improve total cost of ownership and continuously adapt to changing business environments.

Protect value: SAP Consulting works with our team of partners, assuring quality and mitigating risk to protect your software investment.

Figure 92: SAP Consulting Services

SAP Consulting has a flexible engagement model that allows you to choose the level at which SAP is involved in your project. Some customers simply want strategic oversight from SAP, while others want complete end-to-end management and responsibility. Whatever your needs, SAP Consulting's flexible engagement model can support your drive toward a successful SAP implementation.

SAP Consulting Service Categories

SAP Consulting service categories include:

Program and project management services

Help you monitor progress toward program goals, identify potential problems, and increase the effectiveness of complex programs.



Business process design services

Focus on the architecture of business processes and their associated systems and organizational structures.

Solution implementation services

Provide input on how to best use applications to meet your business needs.

Solution optimization and upgrade services

Deliver comprehensive services for implementing the upgrade and addressing technology, business processes, training, and change and risk management.

Business and IT strategic consulting services

Help you identify and quantify the business value that comes with increased operational efficiency.

Solution integration services Help you integrate your company-specific IT systems with both SAP and non-SAP solutions.

Solution and architecture design services

Help integrate your business solutions into your overall enterprise architecture, ensuring that your IT infrastructure is aligned with business strategies.

Technical implementation services

SAP works with you to translate high-level system architecture into project-specific technical requirements.

Conversion, migration, and landscape optimization

Align your system landscape with individual business requirements.

Technology architecture design

You receive specific recommendations for making your IT environment robust, feasible, and scalable.

Quality and risk management services

Ensure that your projects achieve strategic and operational objectives.

SAP EducationSupported by cutting-edge software, services, and tools, SAP Education works with you to build a culture of continuous blended learning and realize a measurable return on education. SAP Education can help you design and implement learning strategies covering the entire corporate education value chain.

With comprehensive offerings from SAP Education, you can achieve the following:

● Optimize the value of your IT investment.

● Reduce total cost of ownership.

● Facilitate adoption and system use among your users.

● Manage your enterprise-wide knowledge transfer and communication.

You will benefit from training options based on solution, role, or program.

You can take advantage of various types of training, including:

● Instructor-led training at an SAP Education site or your own facility

● SAP Solution Academy

● End-user solutions



● E-learning courses

● Online knowledge products

SAP offers certifications and customized, industry-based education solutions in addition to market-leading education choices for corporate learning, talent management, and Web-based communication. With this breadth of course offerings, context, and delivery options, you can leverage education solutions that are comprehensive, effective, convenient, and right for you.

Figure 93: Knowledge Transfer

SAP Education Details

Academy program

Companies that implement state-of-the-art SAP solutions often use the services of SAP-certified consultants. As a result, they know they are getting expert help from partners equipped with the very latest SAP solution information and training. The SAP Education organization provides comprehensive training. Flexible, modular curricula enable you to harness the full power of SAP solutions and provide the right knowledge at the right time.

Certification programFew credentials in the business world carry the value of SAP certification. Those who hold it have honed their skills through rigorous study or direct experience. They have demonstrated their abilities by passing demanding, process-oriented exams. Regardless of whether you are an SAP partner, customer, or user, SAP certification can give you a distinct competitive advantage.

Education consulting servicesWith help from our experienced consultants, you can assess your educational needs, quantify your desired results, and leverage direct assistance to achieve your goals.

Education consulting services include the following:

Change management Focuses on helping you introduce the change process, ensure organizational alignment, and coordinate and integrate key leadership, organizational, technology, and cultural issues so you can achieve goals and objectives



Education needs analysis

Examines your company's objectives, user communities, and current implementation or implementation plan and develops recommendations for helping you achieve your goals

High-level assessment of education scope

Provides your senior management with a clear and easily understood definition of the size, scope, and cost elements required to successfully implement or upgrade SAP solutions

Human performance improvement

Empowers your employees to realize their full potential within the working environment. This allows employees to achieve real business results.

User services and products

Improve daily operations, streamline training time, and increase user productivity by bringing consulting, customized training, documentation, and the latest computer-based tools to your employees.

Training planning and support

Provides advice on organizational training requirements such as upgrades, new functionality and application implementation, and rollouts; addresses training needs related to attrition, new hires, and improvement initiatives

LESSON SUMMARYYou should now be able to:




Unit 8

Learning Assessment

1. The SAP Service Marketplace allows customers and partners to order SAP services via the Internet.Determine whether this statement is true or false.

X True

X False

2. SAP Education offers only classroom trainings.Determine whether this statement is true or false.

X True

X False

3. When is SAP Enterprise Support available?Choose the correct answers.

X A Five days a week

X B From 8 am to 5 pm

X C 24 hours a day, 7 days a week

X D Not on holidays


Unit 8

Learning Assessment- Answers

1. The SAP Service Marketplace allows customers and partners to order SAP services via the Internet.Determine whether this statement is true or false.

X True

X False

The SAP Service Marketplace allows users to access a variety of services from SAP and its partners, and request services via the Internet.

2. SAP Education offers only classroom trainings.Determine whether this statement is true or false.

X True

X False

Besides instructor-led training at an SAP Education site or your own facility, SAP offers e-learning courses and online knowledge products.

3. When is SAP Enterprise Support available?Choose the correct answers.

X A Five days a week

X B From 8 am to 5 pm

X C 24 hours a day, 7 days a week

X D Not on holidays

SAP Enterprise Support is available 24/7.
