SAP for Utilities Enabling the Energy Supply of the Future SAP AMI & EAM, Perfect Together! Automated Meter Infrastructure & Enterprise Asset Management

SAP for UtilitiesEnabling the Energy Supply of the Future

SAP AMI & EAM, Perfect Together!

Automated Meter Infrastructure & Enterprise Asset Management Working Together to Deliver Value

Rory David ShafferField Services ExpertIBU Utilities

© SAP 2008 / Shaffer 10/08 – EAM & AMI Perfect Together / Page 2

Disclaimer

“This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation.

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1. What is AMI, A Bit of Background

2. Process Touch Points, Where Do AMI / EAM Meet

3. Device Types, Hardware Comes into the Equation

4. EAM / AMI Life Cycle

5. Open Discussion

Agenda

© SAP 2008 / Shaffer 10/08 – EAM & AMI Perfect Together / Page 4© SAP 2007 / Page 4

Modern Demands Challenge Current Infrastructure

August 14, 200350 million > 6 Billion $

August 14, 200350 million > 6 Billion $


AMI Worldwide ?


AMI Stateside / Level of Interest


What is AMI ?

After Edison’s Light Bulb came the Mechanical Meter, sometimes referred to as a “dumb” meter

Shortly after the “Dumb” Meter came the notionof Meter Readers and Immediately the desire for utilities to automate meter reading, this led to AMR.


What is AMI ?

AMR was the precursor to the computerized “Smart” Meter which is the basis for AMI.


What is AMI ?

Simply put, Automated Meter Infrastructure is the means to have bi directional communication with the “Smart” Meter for purposes of Measurement, Control and Communication.


The SAP AMI Lighthouse Council Members

AMI@SAPProject

Utilities Customer Advisory Council Work Group AMI

Info

rmat

ion

Exc

hang

e


A Solution Supporting End-to-end Processes

“Smart”Meter

LAN Concentrator

WAN AMIHead End

PremiseControlEquipmt

Zigbeea.o.

+ Meter & Communications Infrastructure+ Meter & Event Data Management = Advanced Metering Infrastructure (AMI)

BillingDeterminantsGeneration

CISCustomer Interface

Demand Response

Mgmt

Outage Mgmt

DistributionPlanning &Operation Load

Forecast &

Settlement

Install.&

Maint.

RevenueProtection

Load Forecasting& Settlement

System

Demand Response

MgmtSystem

Asset Mgmt & Install. Planning; Field Order Mgmt

Systems

GIS; Field Order Mgmt

System

OutageMgmt

System

Meter Data Repository

Metering& Event

Data Hub

CRBEAM

Retail

ConsumerProducts

SAPUtilities

Extensions “IS-U”

SAP Generic Applications

Enterprise Management

& Business Support

EnterpriseAsset

Management

CustomerRelationshipManagement

& Billing

EnergyCapital

Management

SAP for UtilitiesBusiness Process Platform

Customer

Internet, CTI, IVR,

Call Center

MDMMDUS

Home AutomationNetwork

Commercial /Technical

Applications

Design Principles Leverage the strength of the SAP for Utilities Business Process Platform Support incumbent as well as unbundled (deregulated) enterprise roles Keep design of systems collaboration simple Scale to the large data volumes and process rates Secure from unauthorized access Stay compliant to Industry Standards Leverage Enterprise Services oriented Architecture


A Solution Supporting End-to-end Processes

“Smart”Meter

LAN Concentrator

WAN AMIHead End

PremiseControlEquipmt

Zigbeea.o.

+ Meter & Communications Infrastructure+ Meter & Event Data Management = Advanced Metering Infrastructure (AMI)

BillingDeterminantsGeneration

CISCustomer Interface

Demand Response

Mgmt

Outage Mgmt

DistributionPlanning &Operation Load

Forecast &

Settlement

Install.&

Maint.

RevenueProtection

Load Forecasting& Settlement

System

Demand Response

MgmtSystem

Asset Mgmt & Install. Planning; Field Order Mgmt

Systems

GIS; Field Order Mgmt

System

OutageMgmt

System

Meter Data Repository

Metering& Event

Data Hub

CRBEAM

Retail

ConsumerProducts

SAPUtilities

Extensions “IS-U”

SAP Generic Applications

Enterprise Management

& Business Support

EnterpriseAsset

Management

CustomerRelationshipManagement

& Billing

EnergyCapital

Management

SAP for UtilitiesBusiness Process Platform

Customer

Internet, CTI, IVR,

Call Center

MDMMDUS

Home AutomationNetwork

Commercial /Technical

Applications

End to End Process Involving Hardware ! At least one Meter per Customer ( 10’s of Millions ) Initially 1 HAN Device per Customer ( More 10’s of Millions ) Concentrators UPS Units Antenna Structures / Arrays Network Communication Devices

High VolumeHigh ValueHigh Impact


Integrating MDUS Systems to SAP for Utilities

AMI System

1

AMI System

1

AMI System

n

AMI System

n

. . .

. .

High Speed

Meter Data

Handler

High Speed

Meter Data

Handler

Meter DataRepository

Enterprise Management& Business Support

Meter&EnergyData Repository

Meter & DeviceMaster Data

NetWeaver

Meter & EnergyData Management

CRM/CIS Data

EAM Data

Meter & DeviceManagement

Marketing/Sales(Self) ServiceBilling/InvoicingAccRec/C&C

Enterprise AssetManagement• Service Mgmt

Enterprise Service Repository

Service ProviderData

IntercompanyData Exchange

SAP for Utilities

Set

of

En

terp

rise

Ser

vice

sal

on

g d

efin

ed I

nd

ust

ry S

tan

dar

ds

SAP PINetWeaver

En

terp

rise

Ro

le: F

ull S

erv

ice P

rov

ider

Dependent on vendor compatibility

MDUS

AM

I Enab

ling

AMI-Vendors AMI/MDM-VendorsMDM-Vendors

SAP SAP

Master DataSynchronization

AMI SystemUnification

Command Mgr & Event Handler

Master DataSynchronization

AMI SystemUnification

Command Mgr & Event Handler






5. Open Discussion

Agenda


OMS

Distribution Automation

Demand Response

Me

ter

da

ta m

an

ag

em

en

t

Integrated AMI Communication Architecture

EAM

NOC

GIS

Two-way Interface

One-way Interface

Op

era

tion

al d

ata

m

an

ag

em

en

t

Commercial applications

Operational applications

Smart meter

Interval/TOU meter

Distribution network

AMI 2

AMI 1

AMR

HAN device

Billing

CRM

ECM

Market Transactions

Forecasting Procurement

En

terp

rise

Me

ssag

ing

Bu

s

Micro Generation

Asset Monitoring, Metering, &

Control

Micro-generation assets

SAP

SAP (roadmap)


AMI Use Cases – Equal Upgraded SAP Business Processes

Billing & Customer Service

Customer Interface

Delivery Energy Procurement

Field Services & System Recovery

Installation & Maintenance

B1 Multiple clients read demand and energy data

C1 Customer reduces demand in response to pricing and/or grid event

D1 Distribution operator curtails/limits customer load for grid management

E1 Real-time operations curtails/limits load for economic dispatch

S1 AMI system recovers after power outage, communications or equipment failure

I1 Utility installs, provisions and configures AMI system

B2 Utility remotely limits or connects / disconnects customer

C2 Customer has access to and reads recent energy usage and cost at his or her site

D2 Distribution operators optimize network based on data collected by the AMI system

E2 Utility procures energy and settles wholesale transactions using AMI system data

I2 Utility manages end-to-end life-cycle of the meter system

B3 Utility detects tampering or theft at customer site

C3 Customer uses prepayment services

D3 Customer provides distributed generation

I3 Utility upgrades AMI system to address future requirements

B4 Contract meter reading for other utilities

C4 External clients use the AMI system to interact with customer devices

D4 Distribution operator locates outage using AMI data and restores service

Source: Southern California Edison


Utilities Business Process Map (“Solution Map”)

Suppliers & Partners

Customers & Channels

Generation Transmission & Distribution

Meter Operation Retail & Services

Enterprise Management & Support

Asset Life Cycle ManagementPlant Engineering and Construction Plant Maintenance and Operations

Decommissioning

Supply OperationsGrid Engineering and Construction Grid Maintenance and Operations

Connections Management

Resource ManagementWorkforce Management

Procurement of Services and Spare Parts Inventory Management

Meter Reading ServicesMeter and Device Management Consumption Data Collection

Energy Capital ManagementEnergy Data Management

Energy Ledger and Portfolio Management Energy Trading

Selling of Energy and ServicesCampaign Management

IC Marketing Sales Management for Residential Customers

Sales Management for Commercial and Industrial Customers Account and Contact Management

Integrated Sales Analysis

Customer Service ManagementService Order Management with ERP Billing

Customer Service Processes Service Contract and Entitlement Management

Complaints and Returns Management Electronic Customer Services

Account and Contact Management

Billing of Energy and ServicesBilling for Residential Customers

Billing for Commercial and Industrial Customers Billing of Unmetered Services

Billing of Services

Customer Financial ManagementReceivables and Collections Management

Reconciliation and Closing Auditing

Collaborative Services & Intercompany Data ExchangeChange of Supplier

Reconciliation and Settlement Grid Usage Processing

Yellow: AMI-impacted business scenarios


Suppliers & Partners

Customers & Channels

Generation Transmission & Distribution Meter Operation Retail & Services Plant Lifecycle Management

Network Lifecycle Management

Energy Capital Management

Customer Financial Management

Analytics

Strategic Enterprise Management

Financial Analytics Operations Analytics Workforce Analytics

Financials

Financial Accounting Management Accounting Financial Supply Chain

Management Corporate Governance

Human Capital Management

Talent Management Workforce Prozess

Management HCM Service Delivery Workforce Deployment

Corporate Services

Travel Management Environment, Health & Safety Incentive & Commission

Management Real Estate Management

Operations Support Life-Cycle Data Management

Program & Project Management

Quality Management Indirect Procurement Global Trade Services

Enterprise Management & Support

Resource and Supplier Management

Utilities Solution Map 2008

SA

P A

MI

En

ab

lin

g f

or

Uti

liti

es

NEW

Meter Reading Services

Selling of Energy & Services

Customer Service Management

Billing of Energy & Services

Collaborative Services & Intercompany Data Exchange






5. Open Discussion

Agenda


Critical Hardware Everywhere

End to End Process Involving Hardware ! At least one Meter per Customer ( 10’s of Millions ) Initially 1 HAN Device per Customer ( More 10’s of Millions ) Concentrators UPS Units Antenna Structures / Arrays Network Communication Devices High Volume

High ValueHigh Impact

SAP ISU Devices SAP Technical Objects ( Equipments )






5. Open Discussion

Agenda


Inspection and Calibration Asset Health Monitoring RFID and Mobile Devices Project Management MRP & Spare Parts

Management

Full Enterprise Asset Management Core Financials Financial Optimization Reliability Reporting

Human Resources Time and Payroll Skills Management

Computerized Maintenance Management Systems

Enterprise Asset Management . . . An Evolution

Asset Maintenance MRO Procurement and Inventory


Capturing Value through Holistic Approach to Plant Maintenance Roadmap with SAP

Step-per-Step from core to advanced maintenance

Driving optimization of maintenance costs and processes with incremental ROI up to 40%

ProvisioningSupply Chain

OperatingEAM

MaintainingPM

OptimizationRCM


System Planning

OperationalSupport

AMI, It’s Not Just for Billing !

EAM & AMI Perfect Together !


Future Energy Infrastructure – An ecosystem


Thanks for your Attention :

Questions ?

Rory David ShafferField Services Consulting

IBU Utilities

SAP Labs LLC3999 West Chester Pike

Newtown Square, PA

19073

M 610 905 6900

F 610 661 8590

E [email protected]

www.sap.com


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Documents

SAP for Utilities Enabling the Energy Supply of the Future SAP AMI & EAM, Perfect Together! Automated Meter Infrastructure & Enterprise Asset Management