SAP Industry Overview SAP for Higher Education & Research

SAP for HigHer educAtion & reSeArcH SolutionSTRAnSfoRming THE BuSinESS of EducATion

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Your academic or research organization must walk a tightrope every day – maintaining a perfect balance between academic excellence and business efficiency. To help you keep your equilibrium, SAP provides a comprehensive portfolio of solutions tailored to the unique needs of public and private univer­sities, research agencies, and medical colleges.

SAP for Higher Education & Research solutions support a full range of orga­nizational processes including student lifecycle management, research man­agement, grants management, financials, operations, human resources, pro­curement, analytics, and reporting. The goal: to help you enhance student services, improve operational performance, and sustain the innovation that makes your institution unique.

Supporting industry best practices developed through serving more than 500 colleg­es and universities worldwide, SAP for Higher Education & Research solutions help your organization build a solid foundation for academic and operational excellence.

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SAP for HE&R solutions support efficiency by enabling standardization and the use of best business practices across your organization, allowing you to build a solid business founda­tion that supports your institutional mission. At the same time, the solutions also enable you to invest in innovation, enhancing the core teaching and research activities that distin­guish your institution from competitive organizations.

universities, colleges, and research institutions face daunting challenges in today’s tough environment. Public fund­ing has declined sharply while govern­ment regulation has increased. mean­while, competition – for grants, donors, students, faculty, and research profes­sionals – has intensified.

To meet these challenges, your organi­zation must maintain its focus on aca­demic excellence while also becoming more agile and efficient. What’s need­ed is an iT infrastructure that helps you execute your organizational strategy, enhance core processes, minimize risks, and reduce costs. However, many colleges and universities rely on fragmented, nonintegrated business systems. inefficient, expensive, and hard to integrate, these systems sel­dom deliver the degree of control, visi­bility, and flexibility needed to provide new services, support innovation, or streamline processes.

The SAP for Higher Education & Re­search (SAP for HE&R) solution portfo­lio includes highly scalable solutions specifically designed to meet the needs of public and private universities, multi­campus institutions, research agencies, and medical colleges. The software supports a wide range of key processes, including student lifecycle manage­ment, research and grants manage­ment, institutional development, human capital management, financials, pro­curement, operations, analytics, and asset management.

The solutions are powered by the SAP netWeaver® technology platform, which allows you to integrate both SAP® and non­SAP applications, as well as create new applications on top of existing infrastructure. Supporting industry best practices developed through serving more than 500 colleg­es and universities worldwide, SAP for HE&R solutions help your organization build a solid foundation for academic and operational excellence.

leArning, leAding, And lowering coStSgAining An AdvAncEd dEgREE in EfficiEncY And ExcEllEncE

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universities and research centers must do two almost contradictory things. first, they must adopt best business practices and collaborate with other in­stitutions. Second, they must innovate and differentiate themselves to attract the best students, professors, and re­searchers. These goals often clash; an approach based on standardized, widely followed practices is good for efficiency but may not support compet­itiveness and innovation.

SAP for Higher Education & Research solutions help you balance both sides of this equation. The software supports efficiency by enabling standardization and the use of best business practices across your organization, allowing you to build a solid business foundation that supports your institutional mission. At the same time, the solutions also en­able you to invest in innovation, en­hancing the core teaching and research activities that distinguish your institu­tion from competitive organizations.

SAP for HE&R solutions help you achieve the following goals.

Increase Efficiency and Reduce Costs

SAP software allows you to connect and streamline processes that support students, faculty, administrators, and alumni. integrated workflows result in enhanced productivity across the cam­pus and research community. The solu­tions help you lower costs by enabling integrated business processes, boost­ing purchasing efficiency, and avoiding duplication of back­office shared ser­vices. for example, the SAP Student lifecycle management application uses powerful customer relationship man­agement tools to help you manage a full range of student­oriented activities. it integrates with the SAP ERP finan­cials and SAP ERP Human capital management solutions without interfac­es or duplication of data structures. This connectivity saves time and mon­ey during the implementation phase as well as in ongoing maintenance. nonin­tegrated solutions, by contrast, typical­ly deliver inconsistent information while also requiring increased funding and staffing.

Your employees work more efficiently when information – such as academic records, funds data, personnel man­agement, and financial and student ac­counting – is easily accessible and all in one place. in addition, key performance indicators, reports, analytics, balanced scorecards, and performance­based budgeting support fast, informed deci­sion making. for example, employees can accurately determine the real cost of a research project or academic pro­gram. And senior administrators can precisely track and manage resources such as materials, personnel, and phys­ical assets.

Leverage Innovation to Build a Competitive Advantage

All educational and research institu­tions strive to achieve excellence – whether their mission is to provide vocational training, award advanced degrees, or conduct theoretical re­search. The pursuit of excellence is en­hanced by the implementation of busi­ness systems that are integrated and interoperable and the adoption of

Building A Better inStitutionSofTWARE THAT HElPS You focuS on YouR coRE miSSion

SAP Student lifecycle management integrates with the SAP ERP financials and SAP ERP Human capital management solutions without interfaces or duplication of data structures. This connectivity saves time and money during the implementation phase as well as in ongoing maintenance.

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standard business processes in areas such as human resources, finance, re­search, and student information man­agement. As your operational process­es become more efficient and more cost­effective, resources can be redi­rected toward the focus areas that contribute to dif­ferentiation and innovation: teaching and learning, research, and institutional fund­raising. SAP offers targeted appli­cations that support these three core areas. And because the software is both flexible and adaptable, you can customize, combine, or augment appli­cations – both SAP and non­SAP – to support innovations based on your unique ideas, insights, or objectives.

Promote a Customer-Focused Mind-Set

virtually all colleges and universities seek to improve the efficiency of com­munications with important stakehold­ers. in today’s competitive academic environment, your organization must differentiate itself by providing informa­tion that is personalized, timely, and ac­cessible. The SAP customer Relation­ship management application allows you to provide 24x7 access to your stakeholders, conduct targeted student recruitment campaigns, and support alumni and donor call centers. Because SAP solutions incorporate a broad range of interaction technologies – in­cluding Web browser, voice, and mo­bile devices – users gain ready access to internal and external business con­tent, applications, and services.

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tHe BuSineSS of HigHer educAtion And reSeArcHTHE ABc’S of oPERATionAl ExcEllEncE

SAP for HE&R solutions help you gain financial control, improve operational efficiency, enhance strategic decision making, and reduce costs. The solu­tions support a broad range of busi­ness activities (see figure 1).

Enterprise Resource Management

Financial management solutions ad­dress critical functions such as financial accounting and reporting, financial sup­ply chain management, working capital management, treasury and risk man­agement, and – through integration with governance, risk, and compliance soft­ware – regulatory compliance. You can dramatically increase the efficiency of your finance department by streamlin­

ing and automating labor­intensive transaction possessing and reporting functions. freed from routine activities, your finance professionals can deliver greater value to the organization via op­erational insight and strategic action. The software also enables you to opti­mize your financial operations by streamlining and automating accounting processes while helping to ensure reg­ulatory compliance. With improved in­sight into your organization’s financial performance, you can take swift action to reduce costs and improve efficiency.

Governance and compliance software allows you to collect, document, as­sess, remediate, and attest to internal control processes and safeguards,

helping to enhance the transparency of your business activity. You can also configure controls to define rules and tolerances while customizing internal processes related to security, report­ing, and error prevention. The solutions document all internal control process­es, making them visible to executives, auditors, and regulators.

Human capital management solutions comprise a complete, integrated set of tools that help your organization manage your most important asset. Automation of core human resource processes such as employee adminis­tration, payroll, and legal reporting can result in a substantial increase in effi­ciency and productivity. for example,

Figure 1: SAP® Solution Strategy for Higher Education and Research

Sustainability Fund-Raising and Donor Relations

Student InformationResearch

Human Resources

Purchasing

Finance IT and Analytics

Energy and carbon management donor and alumni management

Student lifecycle management• Research project execution• Research proposal

development

• HR and payroll (includes shared services and business process out­sourcing deployment)

• Talent management

• integrated sourcing, procurement (includes e­sourcing on demand), and contract management

• centralized sourcing and contract management (includes supplier relationship management)

• financial and operational performance management

• Risk and compliance management• Treasury and financials risk management• Accelerated financial close

• insight and analytics• Enterprise information management• Business user productivity• Testing and quality management• iT operational and service excellence

Analytics

Sustainability

Fund-Raising

Mobility

Information Technology

Research Teaching Administra-tion

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you can create project teams based on skills and availability, monitor their prog­ress on specific projects, track the time they spend, and analyze the results. convenient self­services built into SAP for HE&R solutions allow your faculty, staff, and researchers to take charge of their development and proactively manage their careers. And with embed­ded analytics and real­time insight into your workforce, you can maximize human-capital strategies and programs and measure their contributions to the organization. Equally important, talent management functionality gives your administrators improved insight into your organizational talent while helping you attract, educate, align, and retain the talent you need to maintain a com­petitive edge.

Procurement solutions reduce costs through strategic sourcing, supplier and contract management, and expen­diture analysis. They also support plan­driven and ad hoc purchasing, accurate spend analysis, and compliance with procurement best practices. You can enhance supplier relationships through­out the procurement value chain – in­cluding supplier qualification and selec­tion, bid invitations, vendor evaluations, and contract negotiations.

Enterprise asset management soft­ware allows you to reduce maintenance costs, improve management of capital expenditures, and increase utilization of property, equipment, plants, and facilities. in addition, you can manage the asset lifecycle all the way from business planning and procurement to deployment, maintenance, disposal, and replacement.

Business services solutions enable you to take control of cost­intensive activities such as real estate manage­ment, enterprise asset management, project and portfolio management, travel management, and environment, health, and safety compliance manage­ment. The software streamlines these activities while maximizing their trans­parency, enabling you to significantly in­crease the efficiency and effectiveness of your university or research opera­tion. As a result, you can reduce finan­cial and environmental risks while making sure institutional policies are applied uniformly to all processes. un­like point solutions that support only individual activities, such as travel or quality management, SAP for HE&R so­lutions are tightly integrated with busi­ness applications that support process­es across the entire organization.

Teaching and Learning

Student lifecycle management soft­ware from SAP supports a wide range of student­oriented activities, including recruiting, admissions, enrollment, reg­istration, academic advising, course management, student accounting, de­gree auditing, and academic program management (see figure 2). You can enhance the student experience by pro­viding an integrated, Web­based solution that enables users to apply for admission, enroll for classes, register, make payments, check grades, monitor progress, simulate degree auditing, and get important information and docu­ments online – without standing in long lines or calling multiple offices. unlike competitive point solutions, SAP Stu­dent lifecycle management software is integrated with other SAP for HE&R solutions. The application leverages the functionality of SAP customer Rela­tionship management, which helps leading companies around the world create unique customer experiences.

As your operational processes become more efficient and more cost­effective, re­sources can be redirected toward the focus areas that contribute to differentiation and innovation: teaching and learning, research, and institutional fund­raising. SAP offers targeted applications that support these three core areas.

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Figure 2: SAP® Student Lifecycle Management

Research

Grants and project management solu­tions help you win and manage a wide variety of department and sponsored grant programs, endowments, and re­search awards. You gain control and visibility across the proposal lifecycle – including development and submission, collaboration, budgeting, award, re­sources and expenditures, reporting, renewal, closeout, evaluation, and anal­ysis. Your principal investigators, fund accountants, and research administra­tors gain timely and accurate informa­tion on financial activities and transac­tions, helping ensure that sponsored programs are conducted according to sponsor requirements.

Business analytics software gives you full visibility into your research activi­ties, enabling you to benchmark and measure your research management efficiency against your goals and key performance indicators.

Institutional Development

Relationship management solutions help you improve communications and maintain ties with students, donors, and alumni. Your decision makers can plan and manage the entire enrollment process while effectively promoting continuing education opportunities. The software enables your fund­raisers to identify prospective donors, execute fund­raising campaigns, and track prog­

ress toward financial goals. users can also collect, manage, and analyze data from multiple sources via multiple points of access such as telephone, Web, and wireless devices.

Analytics

Performance management software enables you to integrate, analyze, and disseminate business­critical information from SAP and non­SAP systems. Applications from the SAP Businessobjects™ portfolio help you track, understand, and manage performance across operational areas, including student admissions, student affairs, human resources, finance, and operations. Your administrators can

customer relationship management

customer relationship management

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AdmissionRecruitment

Alumni

Deregistration

Graduation

Degree auditing

Change of program

Reregistration

Progression

Examination and grading

Course registration

Registration

Equivalency determination Student

accountingfinancial

aid

Event planning

Teaching and studyS

tude

ntad

min

istr

atio

n

AcademicstructureApplication

Rules andregulationReporting

EventsAcademic calendar

Academichistoryof the

student

Studentmaster data

Resources

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fulfill reporting requirements with mini­mal manual intervention, while also cre­ating and publishing customized, inter­active reports that support informed decision making at every level.

Mobility

Mobile computing solutions from SAP enable you to unwire your campus or research center by delivering busi­ness data and applications anytime, anywhere, on any mobile device. With comprehensive mobile applications, platforms, and services, you can support a full range of operational and academic activities – from facilities management or asset management to student recruiting and student services.

Sustainability

SAP solutions for sustainability help you build a greener campus by measur­ing and helping to reduce your carbon emissions and other environmental impacts. With pressure from donors, regulators, and students, many colleg­es and universities seek to monitor energy use, optimize assets and mate­rials, and lower their carbon impact. SAP solutions can help you evaluate

energy usage, forecast energy costs, model the impact of abatement strate­gies, and source a more attractive energy supply mix.

academic centers, some are govern­ment agencies, and some are com­mercial operations.

Whatever your institution’s mission or level of activity, SAP for Higher Education & Research solutions en­hance the complete research lifecycle – from grant proposal development to project planning and execution. Sup­ported activities include grants man­agement, environmental health and safety management, and intellectual property management. The solutions integrate with the SAP ERP applica­tion, providing a comprehensive re­search management solution that meets a wide variety of institutional needs.

SAP® Software Powers Lead-ing Research Organizations

in addition to providing an out­standing learning and teaching environment, many institutions maintain a strong focus on re­search, especially in scientific and medical fields. These institutions rely on SAP® software to help them compete more effectively for re­search funding, to manage com­pliance in this highly regulated area, and to streamline administra­tion processes.

SAP software also benefits orga­nizations that focus solely on research. Some are attached to

Because SAP solutions incorporate a broad range of interaction technologies – in­cluding Web browser, voice, and mobile devices – users gain ready access to inter­nal and external business content, applications, and services.

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Building A firm foundAtionmodERnizE YouR iT lAndScAPE, loWER YouR Tco

many higher education and research organizations spend the bulk of their iT budgets on maintaining existing infra­structure and integrating heterogeneous systems, leaving limited resources to support innovation. Tying disparate systems together with single, point­ to­point interfaces is not only costly, but it also results in a rigid iT landscape that resists extension to a broader set of participants, such as students, staff, suppliers, and partners.

SAP for Higher Education & Research so­lutions are built on the SAP netWeaver technology platform, allowing you to in­tegrate information and applications from virtually any source while reducing complexity and cost. SAP netWeaver helps you extract more value, business insight, and Roi from existing systems, preserving your investment in mission­critical applications, preventing vendor lock­in, and lowering overall total cost of ownership. in addition, using a sin­gle, comprehensive technology plat­form makes your iT landscape more reliable, scalable, and adaptable to

changing business requirements. it also helps you save on maintenance and iT training while reducing the need for multiple interfaces.

SAP invests heavily in research and development activities. This investment frees your iT personnel from extensive programming and allows them to focus on developing services, infrastructure, and strategic support. SAP netWeaver builds on the power of enterprise Web services to support a service­oriented architecture (SoA) that provides flexi­bility and business efficiency without increasing costs. SoA enables you to develop programs and applications such as Web services or composite applications to support key business processes.

With the benefits of SAP netWeaver, SAP for HE&R solutions help you en­hance and modernize your iT infrastruc­ture, building a strong link between software technology and business operations.

convenient self­services built into SAP for HE&R solutions allow your faculty, staff, and researchers to take charge of their development and proactively man­age their careers. And with embedded analytics and real­time insight into your workforce, you can maximize human­capital strategies and programs and mea­sure their contributions to the organization.

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Business Function Benefit

Student lifecycle management • Build “customer” relationship with students• improve student retention• Reduce number of student information systems• improve reporting of key student data

fund­raising • Streamline campaign planning and management• increase fund­raising revenue• lower cost of fund­raising• Boost transparency of financial operations

Research • Streamline development of research proposals • improve execution of research projects • create a collaborative environment for research initiatives

financial resource management • improve enterprise financial management• use reliable financial data to create a “single version of the truth” • Enable real­time availability of reports• Sharpen focus on teaching and research by controlling costs

Human resource management • Enhance recruitment of qualified staff• improve retention of people and knowledge• comply with ever­changing global and local HR regulations

Analytics, risk management, and compliance • increase transparency and auditability of processes and activities• Reduce reporting effort• improve quality and accuracy of reported data• comply with accounting and other regulatory requirements

Only from SAP: Proven Solutions, Targeted Expertise

for more information on how SAP for Higher Education & Research solutions can help you improve business efficiency and enhance academic excellence, call your SAP representative or visit us at www.sap.com/industries/highered.

BenefitS of SAP for He&r SolutionSdRiving PRocESS imPRovEmEnT

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