Sap Event Management

7/22/2019 Sap Event Management

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OPERATE BETTER with SAP

SAP EVENT MANAGEMENT

Andrea Ricciarelli, Business Development Director EMEA CoE LoB SCM

Tel Aviv, 13th July 2011


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2011 SAP AG. All rights reserved. 2

Need to coordinate acrossmultiple IT environments

Multiple ERP, WM, TM systems

Multiple Government and 3rd party

systems

Multiple technologies and architectures

Visibility is Key in Todays Complex Supply Networks

Goal: Manage by exception reduced time to action & less fire-fighting

with SAP Event Management (SAP EM)

Interconnected Operations ofBusiness Partners

Increasing cross-company dependencies

requires advanced IT

Not just shipment status, but operational,

inventory, POS and demand data


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SAP Event Management

VISIBILITY &CONTROL

SAP Event Management offers visibility on processes, assets as well as

performance along your entire supply chain. Extensive tracking & tracingfunctionalities allow process monitoring, automated exception resolution, proactive

alerting as well as extensive reporting - in one single solution.

Suppliers

Subcontractors

Retailers 3 PLs

monitor adjust analyzenotify

Legacy

system


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SAP Event Management: Understand, Adapt, Respond

2. notify

3. adjust

Learn

1. monitor

Collaborate

4. analyze

ADAPTIVE

Control

Simulate

Plan/Schedule

Partner

Performance

Alerts


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Easy to use,

comprehensivedata access

Secured by a thorough

authorization and

filter

concept

Role-based access

allows viewing the

business process from

various points of view

Providing the Right Information, to the Right People, at the

Right Time

Tracking ID

Status

Planned vs.

Mi lestones

Actual

Events

Unexpected

Manual reporting of milestones

besides A2A and B2B integration

Supports Graphical Document

Flow and Hierarchies


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Outbound/Inbound Delivery Process: Example

EWM

SAP ERP

Site 2 (Customer)

Purchase Order

Adv. Ship

NotificationCust.

Order

Post

Goods Issue

Create HU

Pack /

Load

SAP

EventMgmt

AII

AssociateItems / Pallet /Tags

Scan IDs

Site 1 (Supplier) Pick orProduce

Issue Goods(Loading)

Build HU

Event Handler for

Delivery

Handling Units

Pick / GI / ASN

SAP ERP

Receive Goods

(Unloading)

Purch.

Order

HUHU

Inb.

Deliv.

Outb.

Deliv.

AII

Scan IDs

UnloadPost

Goods Receipt

GR / POD

Auto-ID Infrastructure


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Shipper Port of LA Chicago

Rail Yard

Arrival/Load

Arrival

Order Execution

Booking Pick Up

Port of Tokyo

Discharge/Departure

Feeder Port

Trans-shipment

Arrival/Departure

Order Management

Consignee

SAP Event

Management

SAP NW BI /Business Objects

Reporting/

Statistical Analytics

Events

Container

Yard

CustomsClearance

DELAY

Dashboard

Integration with Transportation Management:

Shipment Execution example



Event Management Integrate Business and Real World

Data for Insight-to-Action

PI

SAP EM

Data Tracking

Service Provider (ocean,

train, road..)

Mobile

Message & Alerts

Voice Integration

sensor data

RFID

GIS

(ESRI / PTV providers)

Backoffice



Example: Truck Driver Reports Delay / Customer

Checks Status

On-line update

statusTRAFFIC



SAP EM Technology Proven architecture for

performance, availability and reliability

Scalability & PerformanceCanada Post > 1 bn Events p.a.>

2,000 Users

ArchitectureSAP EM standalone system

Out-of-the box integration to SAPIntegration to other Systems via AII

Support of industry standards

=EDIFOR, Odette, RosettaNet,

OpennessSource code provided

Support of all major operating systems

Support of all major databases

Security

Single Sign On

Logging / Archiving

SAP EVENT MANAGER

Process / Event Sequence

Rule Set

Workflows

Master Data

Other Systems

WMSOMS TMS

EAI(e.g. SAP PI)

Web UI Mobile Device EM Client

SAP Systems

TM EWMERP

Presentation

Layer

Application

Layer

Integ

r.

Layer

Legacy

Systems


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AGENDA

Domain of Event Management Business Drivers

SAP Event Management Solution Capabilities & Outlook

How Customers Use and Benefit from SAP EMWrap-Up




SAP Event Management @ Green Cargo

Project Scope

Implementation of a Wagon / OrderTracking & Tracing Solution based onSAP Event Management (SAP EM)

Event Management TrackingHierarchy

Customer Order

Railcar

Container / Unit Load

Customer satisfaction andadded value

Interaction with the customer reduceswork/time/costs...

Customer can easily reportstatus/actions like Free for

Disposition or other

Customer interaction can changeobjects in source system

Effort reduction due to directcommunication with customer insteadof Mail, Fax or Phone

QUICK FACTS

Green Cargo AB

Industry: Logistics Service Provider

Based: Solna, Sweden

Revenue: 6.2 billion

Employees: 3,050

Green Cargo offers efficient green logistics

with rail transports as its foundation.

Road transports and various logisticsservices are increasingly integrated into rail

solutions and are also offered as separate

products.

web site: www.greencargo.com

Implementation partner: Leogistics

Green Cargo will be the leading

logistics company that builds on

and contributes to sustainable

development nationally and

internationally

Green Cargo Vision

Project Achievements and

customer valueCustomer Service Level

Customers are able to see informationin SAP EM, which increases customervalue and transparency.

Customer have the possibility to followup their Orders, Trains, Containers...

Process control and visibility

Internal process control andimprovement as well as increasedvisibility across different lines of

businesses.

Flexible Status Management / Control

Possibility to measure process leadtimes

Ability to optimize internal process steps

Active process management Solution developed for rail business

including:

Order-based tracking- and tracingsolution

Tracking and reporting on multiple levels(order, wagon and container level)

Status management and Alerting
http://www.greencargo.com/http://www.greencargo.com/



Greencargo Process Scope

Sales Order in

SAP ERPTrackingObjects

Railcar

Container

Tracking Events

Sales Order

created

Sales Order

confirmed

ETA Empty

Wagon

Consignment

Note

Ready to

Pull

Left Origin

Arrival

Notification

Delivered

Free for

Disposition



Greencargo Tracking Hierarchy

Sales Order

Railcar

Container / Unit

Load


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Watch it on SAP TV: http://www.sapphirenow.com/index.aspx#
http://www.sapphirenow.com/index.aspxhttp://www.sapphirenow.com/index.aspx



SAP Event Management @ Arvato Logistics Services

Project Objective

To establish a global enterprisesystem to support the growth of thebusiness

To deploy a system from a providerthat can deliver worldwide support

To establish high-quality, actionablemanagement information

To create a single source of

information for all trading partners intheir clients extended value chains

Customer Pain Points

Poor visibility to freight and shipmentactivity across business segmentsand suppliers

Need for multi-user track and trace

for all trading partners Fragmented shipment data making

standard reporting difficult and timeconsuming

QUICK FACTS

Arvato Logistics Services

Industry: Logistics Service Provider

Based: Germany

Revenue: 1.1 billion

Employees: 10.500

Arvato services involve not only the co-

ordinated and controlled forwarding and

delivery of products to the customer, but also

their production, procurement, warehousing,

order-entry and distribution, in addition to a

complete range of financial services.

web site: www.arvato-services.de

Implementation partner: SAP Consulting

Business Value Realized

Establishment of real-time access toshipment information for all tradingpartners inArvatos client tradingnetworks

Enhanced customer satisfaction

Enhanced carrier managementprocess

On-line track and trace

Web-based reporting for strategicand operational management

Strong and effective carriermanagement resulting in highercustomer satisfaction

SAP solutions

SAP Event Management (SAP EM)

SAP Business Warehouse (SAPBW)

SAP R/3 for Logistics Management

SAP R/3 for Financial Management
http://www.arvato-services.de/http://www.arvato-services.de/http://www.arvato-services.de/http://www.arvato-services.de/


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Scenario: Customer orders a material - Arvato does the distribution

Outsourcer Arvato

Customer

Order

EH created

Customer Order Plan Shipment

CarrierDelivery and HUsEHs created

POD

POD

Invoicing

SAP Event Management @ Arvato Logistics

Services - process

Tendering

Ship

Shipment

Pick

Palletize

Load/GI

SAP EM


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SAP Event Management @ BASF

Challenges and Opportunities

Lack of accurate shipping statusacross ocean-freight logisticsnetwork

Difficult to adjust shipments inreaction to unplanned events

Lack of open and standardized dataacross the ocean shipping industry,creating information gaps

Implementation Highlights

Implementation and rollout of SAPEvent Management follows 6 monthsof using prototype from SAPConsulting

SAP Event Management nowimplemented worldwide

Successful integration of all BASFsmaritime logistics partners

QUICK FACTS

BASF AG

Industry: Chemical

Based: Ludwisghafen, Germany

The global chemical company BASF

implemented SAP Event management

application to monitor its ocean-transport

supply chain and improve the transparency

of its ocean-freight logistics process

web site: www.basf.com

Implementation Partners: SAP consulting;

SAP Hosting organization. IDS Scheer

SAP Event Management helped us

avoid damage to shipments worth

millions of dollars.

Margie Pierce, Director NAFTA Foreign

Trade and Logistics Compliance,

BASF AG

Why SAP?

Real-time notification of local andglobal events so customer servicecan respond proactively

Ability to track goods in transit

Key Benefits

Ability to meet customer deliveryschedules

Improved visibility into oceanfreight logistics process

Real-time notification of criticalevents to aid proactive response

Improved reporting to identifyareas for supply chain optimization

Successful management of ocean-freight logistics throughout

disruptions of Hurricanes Katrinaand Rita maintained customerservice levels and avoided damageto valuable shipments
http://www.basf.com/http://www.basf.com/


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BASF Success Story

SAP EM for ocean-freight logistics process


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Project Example: Geo-Spatial Spare Parts Tracking


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Example: Event Posting from an Android Mobile Phone

2.

Details

1. Task

List

3. Single Tip

Confirm


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Supply Chain Visibility Event ManagementSummary

Enables process visibility,monitoring and control by

managing events within

and between companies Improved customer service

Increase visibility and

efficiency

Allow for management by

exception

Proactive issue resolution

Reduced time to action

Tight integration between

events and schedules

Less need to buffer

inventory

Fewer lost sales Built-in benchmarks and

performance indicators

Key benefits

Track planned vs. actual events

at various levels

Automated exception resolution

by notification and workflow

Extended process metrics and

analytics for performance

analysis and compliance

Pre-configured, out of the box

business scenarios

Solution highlights


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AGENDA

Domain of Event Management Business Drivers

SAP Event Management Solution Capabilities & Outlook

How Customers Use and Benefit from SAP EMWrap-Up



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SAP Event Management Strengths

Track&trace a process or object instance along well-known milestones

High volume instance level processing & reliable storage

(including archiving, etc.)

Web UI tailored for collaborative usage, in- and

outside the company walls

Standard interfaces for B2B connectivity

Reflect relationships (hierarchy/document flow)

Monitor expected and unexpected events,

detect overdue ones

Flexible rule set to trigger follow-up activities

Strong integration with and preconfigured, ready-to-use

content for SAP Business Suite and extraction to SAP NW BW / SAP

Business Objects tools

Tailored to processes with a medium to long runtime


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Improved customer service

Increase visibility and efficiency

Allow for managing by exception

Reduced time to action

Less fire-fighting

Tight integration between events

and schedules

Less need to buffer inventory

Effectively outsource non-core, or

even core processesFewer lost sales and more

accurate order promising

Built-in benchmarks and

performance indicators

Proven Value of SAP Event Management


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SAP Event Management Implementation

Recommendations

1) Large part of the effort is on the business side rather than IT: the quality of theevent data determines the benefits that can be received

2) Less is more: Understand the level of visibility thats really required - dont over

engineer, and dont overuse alerts and notifications. Level between near-real

time monitoring and reporting

3) Consider large coordination effort required with carriers or other 3rd parties

providing event data

4) Make sure you have the right resources at hand: business people, application

and EM consultants (ABAP skills), analytics consultants

5) Follow a phased approach: implement the most beneficial scenario for the mostcritical region in close interaction with the business teams.Roll out to other regions/scenarios over time.


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TODA RABA!

Contact information:Andrea Ricciarelli

Business Development Director EMEA CoE LoB SCM

andrea ricciarelli@sap com

Visibility is an on-going journey that requires neworganizational skills and many midcourse adjustmentsas trading partners and business strategy evolve.The sooner you start the better you will become at it.

Aberdeen Group
mailto:[email protected]:[email protected]

Documents

Sap Event Management