SAP DisputeManagementpreview

7/28/2019 SAP DisputeManagementpreview

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Introduction

SAP Dispute Management is a part of SAP Financial Supply Chain Management(FSCM). Dispute Management provides function for processing Receivablesrelated dispute cases.

Disputes can be for various reasons. To name a few they can be as follows:-1) Damaged goods received by customer2) Material received not as per quality standards3) Incorrect price4) Late delivery

Dispute Management helps in controlling and streamlining the dispute caseprocess, enables cross department dispute resolution. It helps to organize andstore all information and documents related to a dispute case. Finally it helps totrack the dispute case and help control work distribution.

We now start with the configuration of dispute management in SAP.




1. Dispute Case Processing

1.1 Create RMS ID

SAP Customizing Implementation Guide Financial Supply Chain Management Dispute Management Dispute Case Processing Create RMS ID

Here we define one or more Records Management Systems (RMS).

Here we can use the RMS to control the visibility of element types and elements.

The standard SAP contains the following RMS:

• UDM_DISPUTE, if we use Accounts Receivable Accounting (FI-AR)

• UDM_FICA_DISPUTE, if we use Contract Accounts Receivable andPayable (FI-CA)

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SAP DisputeManagementpreview