SAP Concur's mobile app · related presentation and SAP SE or an SAP affiliate company’s strategy and possible future developments, products and or platforms directions and functionality

SAP Concur Release Notes Page i SAP Concur's mobile app Version 9.83 - Associated web release: August 2020 Client – DRAFT Update #1: Tuesday, August 25, 8:00 AM PT

SAP Concur Release Notes

SAP Concur's mobile app

Month Audience

Version 9.83 - Associated web release: August 2020

Update #1: Tuesday, August 25, 8:00 AM PT Client – DRAFT

** DRAFT **

The enhancements and changes described in this document may or may not be

included in this release. SAP Concur reserves the right to postpone implementation

of – or completely remove – any enhancement/change mentioned here.

Contents

Summary ........................................................................................................ 4

Android ..................................................................................................................... 4

iPhone / iPad ............................................................................................................. 4

Planned Changes ........................................................................................................ 4

Version Information ........................................................................................ 5

Supported Phone OS .................................................................................................. 5

Supported Mobile Versions .......................................................................................... 5 Deprecating Mobile Versions ................................................................................... 5 Latest Supported Mobile Versions ............................................................................ 5

Release Notes ................................................................................................. 7

Android / iPhone / iPad – New Travel Allowance Multiple Itineraries in One Expense Report

Feature ..................................................................................................................... 7

**Ongoing** Android / iPhone / iPad – New Report Entry Experience ............................... 8 Overview.............................................................................................................. 8 Enable / Disable Experience .................................................................................... 9

**Ongoing** Android / iPhone / iPad – Direct Connect Content Access ........................... 11 Overview............................................................................................................ 11

Planned Changes ........................................................................................... 13

**Planned Changes** Android / iPhone / iPad – Removal of Expense Reports Legacy User

Interface Toggles ..................................................................................................... 13 Overview............................................................................................................ 13

SAP Concur Release Notes Page ii SAP Concur's mobile app Version 9.83 - Associated web release: August 2020 Client – DRAFT Update #1: Tuesday, August 25, 8:00 AM PT

What the User Sees ............................................................................................. 14

**Planned Changes** Android / iPhone / iPad – Retirement of Mobile PIN ....................... 15 Overview............................................................................................................ 16

**Planned Changes** Android / iPhone / iPad – Redesign of the Sign In Page ................. 19 Overview............................................................................................................ 19

SAP Concur Release Notes Page 3 SAP Concur's mobile app Version 9.83 - Associated web release: August 2020 Client – DRAFT

Update #1: Tuesday, August 25, 8:00 AM PT

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The information in this presentation is confidential and proprietary to SAP SE or an

SAP affiliate company and may not be disclosed without the permission of SAP SE or

the respective SAP affiliate company. This presentation is not subject to your license

agreement or any other service or subscription agreement with SAP SE or its

affiliated companies. SAP SE and its affiliated companies have no obligation to

pursue any course of business outlined in this document or any related presentation,

or to develop or release any functionality mentioned therein. This document, or any

related presentation and SAP SE or an SAP affiliate company’s strategy and possible

future developments, products and or platforms directions and functionality are all

subject to change and may be changed by SAP SE and its affiliated companies at any

time for any reason without notice. The information in this document is not a

commitment, promise or legal obligation to deliver any material, code or

functionality. This document is provided without a warranty of any kind, either

express or implied, including but not limited to, the implied warranties of

merchantability, fitness for a particular purpose, or non-infringement. This document

is for informational purposes and may not be incorporated into a contract. SAP SE

and its affiliated companies assume no responsibility for errors or omissions in this

document, except if such damages were caused by SAP SE or an SAP affiliate

company’s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that

could cause actual results to differ materially from expectations. Readers are

cautioned not to place undue reliance on these forward-looking statements, which

speak only as of their dates, and they should not be relied upon in making

purchasing decisions.



Summary

Android

• Android / iPhone / iPad – New Travel Allowance Multiple Itineraries in One

Expense Report Feature

• **Ongoing** Android / iPhone / iPad – New Report Entry Experience

• **Ongoing** Android / iPhone / iPad – Direct Connect Content Access

• Minor issue fixes

iPhone / iPad

• Android / iPhone / iPad – New Travel Allowance Multiple Itineraries in One

Expense Report Feature

• **Ongoing** Android / iPhone / iPad – New Report Entry Experience

• **Ongoing** Android / iPhone / iPad – Direct Connect Content Access

• Minor issue fixes

Planned Changes

• **Planned Changes** Android / iPhone / iPad – Removal of Expense Reports

Legacy User Interface Toggles

• **Planned Changes** Android / iPhone / iPad – Retirement of Mobile PIN

• **Planned Changes** Android / iPhone / iPad – Redesign of the Sign In Page



Version Information

Supported Phone OS Device Operating System

Apple iPhone Version 12.0 or greater – users will be able to upgrade to the current version

Apple iPad Version 12.0 or greater – users will be able to upgrade to the current version

Google Android Version 6.0 or greater – users will be able to upgrade to the current version

Supported Mobile Versions

Note the following:

• Applicable for 9.80 and newer: If the current mobile app on your mobile

device is older than the two latest versions, you will be notified - through a

Message Center message and push notifications – that you should update the

app to the latest version.

• If you have a version of the app older than the last 7 versions on your mobile

device, you will see an upgrade notice on the login page and will need to

update the app to the latest version or you will no longer be able to access

the SAP Concur mobile app on your device.

NOTE: The SAP Concur mobile app will not be removed from mobile devices

that have a version of the app older than the last 7 versions.

For more information on the retention policy, refer to this FAQ.

Deprecating Mobile Versions

Platform Deprecating Version

iPhone/iPad 9.76

Android 9.76

Latest Supported Mobile Versions

Platform Latest Version Available How to Update

iPhone/iPad Update via App Store

Android Update via Google Play

https://assets.concur.com/concurtraining/cte/en-us/FAQ_SAP_Concur_Mobile_App_Deprecation_Policy.pdf



Locate Version Information on the iPhone

To check the version number on the iPhone:

Locate Version Information on the Android

To check the version number on the Android:



Release Notes

Android / iPhone / iPad – New Travel Allowance Multiple Itineraries in One Expense Report Feature

With this release, SAP Concur mobile users can now add multiple Travel Allowance

itineraries to one expense report within the mobile app. Prior to this release, users

could only add one Travel Allowance itinerary to an expense report.

iPhone

ADD MULTIPLE ITINERARIES TO AN EXPENSE REPORT

Screen(s) Description/Action

To add multiple itineraries to an expense report:

1) On home screen, tap Expense Reports.

2) On the Reports screen, tap the desired expense report.

3) On the expense report screen, tap the Details tab.

4) On the Details tab, tap Travel Allowance.

5) On the Travel Allowances screen, tap Add Itinerary.

NOTE: In an expense report with one itinerary, you can

modify multiple daily allowances at once.

In an expense report with multiple itineraries, you can

only modify one daily allowance at a time.



**Ongoing** Android / iPhone / iPad – New Report Entry Experience

Overview

Information First Published Information Last Modified Feature Target Release Date

August 20, 2020 -- August 2021

With the 9.83 release, SAP Concur mobile app users gained access to the new report

entry experience within the mobile app. The new user interface is available

exclusively in "preview mode" in implementation environments.

Once SAP has received and addressed customer feedback, a migration of this

experience -from implementation environments to production environments - will be

scheduled. In the meantime, customers can escalate any detected issues to SAP

Concur support.

There will be additional changes, which will be described in future release notes.



Enable / Disable Experience

This new experience can be enabled / disabled via a toggle on the Additional

Features screen in the mobile settings. The toggle is titled Report Entry

Experience for the Android mobile devices or Expense Report (New) / Expense

Claims (New) [US / UK] for iOS mobile devices.

Android

ENABLE / DISABLE THE REPORT ENTRY EXPERIENCE


To enable / disable

the Report Entry

Experience:

1) On the home

screen, tap (upper-left corner).

2) On the side-menu screen, tap Settings.

3) On the Concur Settings screen, tap Additional Features.




4) On the Additional

Features screen, either swipe the Report Entry Experience toggle to the right or the left.

The new expense details screen will not appear, if the user adds the following

expense entries to an expense report:

• Personal Car Mileage, Company Car Mileage, Japan Public Transport

expense types

• Expenses created via itineraries

Configuration / Feature Activation

There are no additional configuration or activation steps. This change is available for

implementation entities only.



**Ongoing** Android / iPhone / iPad – Direct Connect Content Access


March 26, 2020 August 11, 2020 May 2020

Any changes since the previous monthly release are highlighted in yellow in this release note.

! IMPORTANT: SAP is delaying the release of Mobile Parity, originally targeted for

March 31st, due to an issue discovered in later rounds of validation. This issue

specifically impacts the addition of a Direct Connect Hotel to an existing Air

booking, which fails processing in TMC's back office procedures. Engineering

teams are currently engaged and will return with an update in a future release.

Overview

On March 31, 2020, SAP Concur mobile app users will have the ability to shop, book,

and cancel content from Hotel Service V2.

NOTE: Airbnb content remains unsupported in the SAP Concur mobile app.



Example:

USER/CUSTOMER BENEFIT

Travelers expect to be able to book travel on any device. After March 31st, travelers

will be able to search, book, and cancel Hotel Service V2-sourced hotels from within

the SAP Concur mobile app.


The change is automatically enabled. There are no additional configuration or

activation steps. These updates are enabled automatically for all sites with content

that is available through Hotel Service V2 Direct Connect, with the exception of

Airbnb.

SAP Concur Release Notes Page 13 SAP Concur's mobile app Version 9.83 - Associated web release: August 2020 Client – DRAFT Update #1: Tuesday, August 25, 8:00 AM PT

Planned Changes

**Planned Changes** Android / iPhone / iPad – Removal of Expense Reports Legacy User Interface Toggles

Overview


August 20,2020 -- October 2020


For a while, SAP Concur mobile app users have had the option to continue using the

expense reports legacy user interface via disabling the Expense Reports (New) and

Expense Reports (New) – Approver toggles on the Additional Features screen in

the mobile app settings.

Targeted for the October (9.85) Mobile release, SAP plans to remove the Expense

Reports (New) and Expense Reports (New) – Approver toggles from the

Additional Features screen and mobile users will no longer have access to the

expense reports legacy user interface.

BUSINESS PURPOSE / CUSTOMER BENEFIT

This update offers a more streamlined experience to users, while they work with

expense reports in the mobile app.


What the User Sees

Access the Expense Reports (New) and Expense Reports (New) – Approver

Toggles - iPhone


To access the Expense Reports

(New) and Expense Reports (New) – Approver toggles:

1) On the home screen, tap

(upper-left corner).

2) On the side-menu, tap Settings.

3) On the Concur Settings screen,

tap Additional Features.

4) On the Additional Features screen, you can do the following:

• Drag the Expense Reports (New) toggle to the left to disable the new expense reports user interface -or-

• Drag the Expense Reports (New) toggle to the right to enable the new expense reports user interface -or-

• Drag the Expense Reports

(New) – Approver toggle to the left to disable to the new expense reports user interface

-or-

• Drag the Expense Reports (New) – Approver toggle to the right to disable to the new expense reports user interface


Access the Expense Reports (New) and Expense Reports (New) – Approver

Toggles - Android


To access the Expense Reports (New) and Expense Reports (New) – Approver toggles:

1) On the home screen, tap (upper-left corner).

2) On the side-menu, tap Settings.

3) On the Concur Settings screen, Additional Features.

4) On the Additional Features screen, you can do the following:

• Drag the Expense Reports (New) toggle to the left to

disable the new expense reports user interface -or-

• Drag the Expense Reports (New) toggle to the right to

enable the new expense reports user interface -or-


(New) – Approver toggle to the left to disable to the new expense reports user interface

-or-


(New) – Approver toggle to the right to disable to the new expense reports user interface


The change occurs automatically; there are no additional configuration or activation

steps.

**Planned Changes** Android / iPhone / iPad – Retirement of Mobile PIN

These changes are part of the SAP Concur solutions continued commitment to

maintaining secure authentication.


Overview


May 2020 July 17, 2020 November 2020

Targeted for the November (9.86) Mobile release, SAP Concur solutions plans to retire

the Mobile PIN sign-in option in the SAP Concur mobile app.

This change coincides with the redesign of the mobile sign-in page which will also be

implemented with the November release.

Beginning with the November release, users will be able to switch back to the old sign-

in page design and will be able to use the Mobile PIN sign-in option on that page. The

option to switch between the old and new page designs will no longer be available

beginning with the March (9.90) release.

! IMPORANT: Between the November and March releases, admins should confirm

that users are aware of this change and ensure that users can sign in using one of

the supported methods listed in this release note.

With the retirement of the mobile PIN sign-in option, users will continue to be able to

sign into the mobile app through the following methods:

• Single Sign-On (SSO)

Mobile SSO

SAP Concur SAML v2 (SAML v2)

• Username and password

• E-mail address and password

For companies that have Single Sign-On (SSO) enabled for the web version of SAP

Concur solutions, we recommend that they enable SSO on the SAP Concur mobile app,

ideally migrating to SAML v2.

For information about migrating to SAML v2, refer to the SSO Service: Overview

Guide and the Shared: SSO Management Setup Guide.

BUSINESS PURPOSE / CUSTOMER BENEFIT

The retirement of this feature better supports secure authentication by removing the

less secure PIN option, simplifies the way users sign into the SAP Concur mobile app,

and makes the mobile sign-in experience more consistent with the web sign-in

experience.

What the User Sees

The following screenshots were taken from an iPhone. The experience is similar on

other devices but might have a slightly different appearance.

https://www.concurtraining.com/customers/tech_pubs/Docs/_Current/SG_Shr/Shr_SSO_Service_Overview.pdf

https://www.concurtraining.com/customers/tech_pubs/Docs/_Current/SG_Shr/Shr_SSO_Service_Overview.pdf

https://www.concurtraining.com/customers/tech_pubs/Docs/_Current/SG_Shr/Shr_SG_SSO_Mgmt.pdf


Before


After

NOTE: The following screenshots reflect an in-progress design change and might not

reflect the final design of the sign-in screens.

Forgotten Passwords

If a user installs or upgrades to version 9.86 (or later) of the mobile app and they

enter their retired mobile PIN in the Password field on the redesigned sign-in page,

they will receive a message that the password is invalid and will be prompted to

reenter their password.

NOTE: Between the November (9.86) and March (9.90) releases, users can switch

back to the old page design, and can use their PIN to sign in on that page.

Users must have an alternate, supported sign-in method before installing the

9.90 release.

If a user has forgotten their password, there are several ways they can reset it:

• Users can reset their password by tapping Forgot Password on the sign-in

screen.


• Users can reset their password by going to Profile > Profile Settings >

Change Password within the web version of SAP Concur solutions.

NOTE: In some SAP Concur configurations, the ability for users to reset their

passwords is disabled. If password reset is disabled and you need to reset your

password, contact your company’s designated resource (for example, a

Company Administrator) to address this issue.

More information on the retirement of the Mobile PIN sign-in option will appear in

future release notes.

For more information on the new mobile sign-in experience, refer to the

**Planned Changes** Android / iPhone / iPad – Redesign of the Sign In Page

release note in the Planned Changes section.


The change occurs automatically; there are no additional configuration or activation

steps.

**Planned Changes** Android / iPhone / iPad – Redesign of the Sign In Page

Overview


October 2019 July 15, 2020 November 2020


Targeted for the November (9.86) Mobile release, the Mobile Sign In page will be

redesigned and improved. The enhancements will improve the user experience,

improve security, and simplify configuration. It will also assist customers who use

more than one Identity Provider (like OKTA or Azure) for Single Sign-On (SSO).

NOTE: Beginning with the November release, users will be able to switch back to the

old sign-in page design. The option to switch between the old and new page

designs will no longer be available beginning with the March (9.90) release.


There will be additional changes, which will be described in future release notes.


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developments, products, and/or platform directions and functionality are all subject to

change and may be changed by SAP SE or its affiliated companies at any time for any

reason without notice. The information in this document is not a commitment,

promise, or legal obligation to deliver any material, code, or functionality. All forward-

looking statements are subject to various risks and uncertainties that could cause

actual results to differ materially from expectations. Readers are cautioned not to

place undue reliance on these forward-looking statements, which speak only as of their

dates, and they should not be relied upon in making purchasing decisions.

Documents

SAP Concur's mobile app · related presentation and SAP SE or an SAP affiliate company’s strategy and possible future developments, products and or platforms directions and functionality