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SUCCESS THROUGH HUMAN RESOURCES April Ann Austria Judiel Alejandro

San Miguel Corporation Philippine Long Distance Telephone Company

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Page 1: San Miguel Corporation Philippine Long Distance Telephone Company

SUCCESS THROUGH HUMAN RESOURCES

April Ann AustriaJudiel Alejandro

Page 2: San Miguel Corporation Philippine Long Distance Telephone Company

SU

CC

ESS

STO

RIE

S O

F

FIR

MS

San

Mig

uel

Corp

ora

tion

Ph

ilipp

ine L

on

g

Dis

tan

ce Te

lep

hon

e

Com

pan

y

Page 3: San Miguel Corporation Philippine Long Distance Telephone Company
Page 4: San Miguel Corporation Philippine Long Distance Telephone Company

San

Mig

uel C

orp

ora

tion

Key O

bje

ctiv

es :

To provide an environment which is conducive to the development of the individual and which encourage the employees to realize their full capabilities

To adopt a flexible and objective attitude towards change and purse an active policy of innovation

Page 5: San Miguel Corporation Philippine Long Distance Telephone Company

SA

N M

IGU

EL C

OR

PO

RATIO

N Employer- Employee Relation

Page 6: San Miguel Corporation Philippine Long Distance Telephone Company

SA

N M

IGU

EL C

OR

PO

RATIO

N “KAUNLARAN” MAGAZINE

Page 7: San Miguel Corporation Philippine Long Distance Telephone Company

SA

N M

IGU

EL C

OR

PO

RATIO

N Sports Activities

Page 8: San Miguel Corporation Philippine Long Distance Telephone Company

San Miguel CorporationEmployee Facilities

Page 9: San Miguel Corporation Philippine Long Distance Telephone Company

San

Mig

uel C

orp

ora

tion

MO

NETA

RY

BEN

EFIT

SN

ON

-MO

NETA

RY

B

EN

EFIT

S

Page 10: San Miguel Corporation Philippine Long Distance Telephone Company

“Total Commitment to People”

Page 11: San Miguel Corporation Philippine Long Distance Telephone Company

PH

ILIPPIN

E LO

NG

DIS

TAN

CE

TELE

PH

ON

E C

OM

PAN

Y

Page 12: San Miguel Corporation Philippine Long Distance Telephone Company

PH

ILIPPIN

E LO

NG

DIS

TAN

CE

TELE

PH

ON

E C

OM

PAN

Y

A adequately compensated manpower that provides these essential services to its subscriber

Page 13: San Miguel Corporation Philippine Long Distance Telephone Company

PH

ILIPPIN

E LO

NG

DIS

TAN

CE

TELE

PH

ON

E C

OM

PAN

Y

A dynamic and innovative management team

Page 14: San Miguel Corporation Philippine Long Distance Telephone Company

Philippine Long Distance Telephone Company

To assure the company of highly qualified personnel, recruitment is done strictly according to a set of standards and policies.

The minimum requirement is a COLLEGE DEGREE even for messenger.

According to Dr. Magno “ we want people to grow with the company, therefore, they must already possess the basic requirement of a college degree.”

Page 15: San Miguel Corporation Philippine Long Distance Telephone Company

Philippine Long Distance Telephone Company

A unique feature of the recruitment policy of PLDT is the practice of allowing relatives to work in the company provided they are not in the same craft or department.

This practice stems from management’s philosophy that the more member of a given family are employed, loyalty generated for the company is increased as well.

Page 16: San Miguel Corporation Philippine Long Distance Telephone Company

Philippine Long Distance Telephone Company

The training program as handled by the Human Resource Development Division sends personnel for training here and abroad. After completion of their training, participants are asked to gauge the applicability of the program they have undergone to the needs of the company, then another batch is sent for training in the program.

Page 17: San Miguel Corporation Philippine Long Distance Telephone Company

PH

ILIPPIN

E LO

NG

DIS

TAN

CE

TELE

PH

ON

E C

OM

PAN

Y

“ISANG KUMPANYA, ISANG PANANAW”

Page 18: San Miguel Corporation Philippine Long Distance Telephone Company

Cost Reduction and Profit Increase Through Human Resource Management

Kinds of Expense Components Contribution of HR to cost reduction, insuring that.

A. Cost of Products sold Goods and materials

Utilities

Manpower is not misused or misdirected. Everyone does a day’s work.

1. Factory Inventory Costs (FIC)

Depreciation

People related ones

Work is not interrupted. Accidents are reduced. Turnover is minimized . Materials and time are not wasted.

Page 19: San Miguel Corporation Philippine Long Distance Telephone Company

Cost Reduction and Profit Increase Through Human Resource Management

Kinds of Expense Components Contribution of HR to cost reduction, insuring that.

2. Plant Burden Plant Utility

Overhead Expense

The right people are recruited.The sales force and managers are properly trained.A working climate that keeps morale high is maintained.The manufacturing people produce goods in the needed number and quality.

3. Factory Cost Adjustment (FCA)

Scrap Cost Variance Loss of materials Off-Spec products Engineering /Purchasing expense Trial production

Productivity/Efficiency. Dedication to quality work is promoted. Waste and scrap are eliminated. Output is increase. Attitudes leading to mistakes are eliminated.

Page 20: San Miguel Corporation Philippine Long Distance Telephone Company

Cost Reduction and Profit Increase Through Human Resource Management

Kinds of Expense Components Contribution of HR to cost reduction, insuring that.

B. Operating Costs Distribution

Advertising and Promotion

Selling

Product Services

Administrative and General Services

Warehouse people are properly managed. Morale is increased through good compensation and employee policies. Less service and repair cost are anticipated by assuring product quality. Good R & D people are hired and retained . The right jobs are assigned to right people.

Page 21: San Miguel Corporation Philippine Long Distance Telephone Company

FACTORY INVENTORY, DEPRECIATION AND PEOPLE

RELATED COSTS

Page 22: San Miguel Corporation Philippine Long Distance Telephone Company

FACTORY INVENTORY, DEPRECIATION AND PEOPLE

RELATED COSTS

Work is not interrupted if HRM provides incentives for the workers so that continuous work could be done to avoid depreciation. This would encourage them to do their best and so would produce the output required with least depreciation costs.

Problem related to people can be avoided if there is proper scheduling of work; e.g., Just-in-Time, (JIT) Interruption in their jobs is minimized and a more systematic flow of production can be followed.

Accidents are reduced if proper maintenance of machines is practiced. Breakdown of machines could be avoided if the workers are motivated to take care of them. Proper instruction on how to handle these machines should be given to the workers so that they would have the proper Know-how of operating them and thus avoid accident.

Page 23: San Miguel Corporation Philippine Long Distance Telephone Company

FACTORY INVENTORY, DEPRECIATION AND PEOPLE

RELATED COSTS

When employees are satisfied with their jobs, personnel turnover is minimized. Materials and time are not wasted when turn-over is minimal because there are few employees to train. In case where there is a high turn-over, there is a possibility that new employees waste materials due to lack of orientation on tasks given to new hirees. Time may be wasted when the newly employed person is not yet used to his tasks.

Page 24: San Miguel Corporation Philippine Long Distance Telephone Company

FAC

TO

RY IN

VEN

TO

RY, D

EPR

EC

IATIO

N

AN

D P

EO

PLE

RELA

TED

CO

STS

PLANT BURDEN

Page 25: San Miguel Corporation Philippine Long Distance Telephone Company

FAC

TO

RY IN

VEN

TO

RY, D

EPR

EC

IATIO

N

AN

D P

EO

PLE

RELA

TED

CO

STS

PROPER TRAINING OF THE SALES FORCE AND MANAGERS

Page 26: San Miguel Corporation Philippine Long Distance Telephone Company

FACTORY COST ADJUSTMENT

Page 27: San Miguel Corporation Philippine Long Distance Telephone Company

FACTORY COST ADJUSTMENT

Scrap – if people know what they re doing with proper management, they are bound to make less mistakes and thus minimizing scrap page.

Cost Variance – HRM can make use of standards to motivate people in order to avoid unfavorable cost variances.

Loss of Materials – Highly motivated people will always take into consideration the availability of materials and their proper utilization.

Off-spec Products – Close monitoring of orders will result in minimizing off-spec products.

Engineering and Purchase Expense – Highly motivated people will try to save for the company by canvassing first before making the purchase order.

Page 28: San Miguel Corporation Philippine Long Distance Telephone Company

OPERATING COSTS

Page 29: San Miguel Corporation Philippine Long Distance Telephone Company

OPERATING COSTS

Distribution, Advertising and Promotion

Selling and Product Services

Research and Development ( R & D )

Administration and General Services